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All 1,583 Nanjing hotels

Hilton Nanjing

5.0 of 5 Hotel   |   No.100 Jiangdong Middle Road, Nanjing 210019, China
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Ranked #10 of 1,583 Hotels in Nanjing
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
Pamela C shanghai, China
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177 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

The service level in the hotel is not what one would expect. English language skills are virtually non-existent unfortunately. Rooms are ok, small, and the water pressure is not very enjoyable. Overall a very transactional stay, in a hotel with no personality. Upon arriving the lobby looks grandiose and one would think it would be a good start. It is... More 

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shanghai, China
1 review
3 of 5 stars Reviewed 3 weeks ago

It's a pleasant hotel but not quite comparable to other Hilton hotels that I stayed in. Seems closer to a local hotel. Breakfast buffet is filling as lots of carbo - plain porridge, grains, but not great as typical of 5 star hotel buffet offering.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

shanghai, China
1 review
3 of 5 stars Reviewed 3 weeks ago

Overall good value luxury hotel in Nanjin but need to pay more attention on details an services. Location is a bit far from major tourist areas although there's subway station nearby. Room is spacious but smells of chemical. Wifi is not stable especially in bathroom. The bathtub bottom is cracked, hot water is just warm and not suitable for bathing.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed 3 weeks ago

Conveniently located, fairly central to business activities, with full services provided. Experienced problem in getting points for the HHonors Program as promoted, due to booking not made in name of the member. This is, to me, unreasonable as normal business travellers rely on local company or representative to make the bookings, and quite often, they are not aware of the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Nanjing, China
1 review
4 of 5 stars Reviewed 4 weeks ago

Room is clean, calm, bright, convenient, and comfortable. Internet was moderately good. Wi-Fi was connected easily with less trial. Ordered food into room and the service was good, the food was delicious too.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Checked in one night for a weekend trip. Reception area is above a train line so while you're checking in, don't freak out over the vibration. The rooms were decently sized and clean enough but looks a bit worn. Bed was firm and the pillow was average. But it gave me a good night sleep. Only complaint was the paper... More 

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Singapore, Singapore
Top Contributor
63 reviews 63 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed November 10, 2014

Room & Service: The room facility gonna be maintained. Toilet bowl flush sometimes was not working. There was a day where no cold water from the tap. But things were sort out after informing the housekeeping. The check in & check out process was very slow. The front counter staff need more training as their attitude was quite disappointing. This... More 

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Montjoi, France
Top Contributor
60 reviews 60 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 9, 2014

Room was very nice, comfortable bed, great shower and bathroom, widescreen TV, downside was the room was very warm and despite having it on cool and set to 23, the temperature never got below 25 and spent most of it's time between 26 and 28. Breakfast in the restaurant had a very good selection of food except for Fresh fruit,... More 

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Nanjing, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 30, 2014

Generally ok and staff were friendly. Very new hotel so quality of furnishings and fittings helped offset any service issues - breakfast service pretty good and room service was prompt Buffet breakfast and room service menu limited

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More 

Shanghai, China
Top Contributor
164 reviews 164 reviews
140 hotel reviews
138 helpful votes 138 helpful votes
1 of 5 stars Reviewed October 27, 2014

My stay at this hotel was a mistake that I will not do again. Check in and check out took way to long the English if the staff in general is like a four star Chinese chain hotel service is general very bad it seems the staff do not care at all The shower was ok the room was ok... More 

Was this review helpful? Yes
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Trip Advisor. We are truly delighted to know that you had stayed with us at Hilton Nanjing. We put a lot of focus on training our employees to ensure an outstanding experience to our guests and your comments are valuable. I am sorry to hear that... More 

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Additional Information about Hilton Nanjing

Address: No.100 Jiangdong Middle Road, Nanjing 210019, China
Phone Number:
Location: China > Jiangsu > Nanjing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Nanjing 5*
Number of rooms: 355
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Hotel Style:
#4 Romantic Hotel in Nanjing
#8 Luxury Hotel in Nanjing
#8 Business Hotel in Nanjing
#56 Best Value Hotel in Nanjing

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