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Hilton Nanjing

5.0 of 5 Hotel   |   No.100 Jiangdong Middle Road, Nanjing 210019, China
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Ranked #7 of 1,581 Hotels in Nanjing
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Joon-Mo L Nanjing, China
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172 reviews from our community

Traveler rating
    92
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    18
    3
    6
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16
15
6
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nanjing, China
1 review
4 of 5 stars Reviewed 6 days ago NEW

Room is clean, calm, bright, convenient, and comfortable. Internet was moderately good. Wi-Fi was connected easily with less trial. Ordered food into room and the service was good, the food was delicious too.

Review collected in partnership with Hilton Hotels & Resorts

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Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Checked in one night for a weekend trip. Reception area is above a train line so while you're checking in, don't freak out over the vibration. The rooms were decently sized and clean enough but looks a bit worn. Bed was firm and the pillow was average. But it gave me a good night sleep. Only complaint was the paper... More

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

Singapore, Singapore
Top Contributor
63 reviews 63 reviews
48 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room & Service: The room facility gonna be maintained. Toilet bowl flush sometimes was not working. There was a day where no cold water from the tap. But things were sort out after informing the housekeeping. The check in & check out process was very slow. The front counter staff need more training as their attitude was quite disappointing. This... More

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

Montjoi, France
Top Contributor
60 reviews 60 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was very nice, comfortable bed, great shower and bathroom, widescreen TV, downside was the room was very warm and despite having it on cool and set to 23, the temperature never got below 25 and spent most of it's time between 26 and 28. Breakfast in the restaurant had a very good selection of food except for Fresh fruit,... More

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

Nanjing, China
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Generally ok and staff were friendly. Very new hotel so quality of furnishings and fittings helped offset any service issues - breakfast service pretty good and room service was prompt Buffet breakfast and room service menu limited

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

Shanghai, China
Top Contributor
164 reviews 164 reviews
140 hotel reviews
137 helpful votes 137 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My stay at this hotel was a mistake that I will not do again. Check in and check out took way to long the English if the staff in general is like a four star Chinese chain hotel service is general very bad it seems the staff do not care at all The shower was ok the room was ok... More

Was this review helpful? Yes
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Trip Advisor. We are truly delighted to know that you had stayed with us at Hilton Nanjing. We put a lot of focus on training our employees to ensure an outstanding experience to our guests and your comments are valuable. I am sorry to hear that... More

HK
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

It was a bad experience. The air con wasn't working in my room. The hotel sent a staff to check. The staff said it was a little problem, then he climbed up the ladder he brought with him, got his tools, opened the ceiling, got into it and tried to fix it. He was also walking from one end to... More

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Trip Advisor. We are truly delighted to know that you had stayed with us at Hilton Nanjing. We put a lot of focus on training our employees to ensure an outstanding experience to our guests and your comments are valuable. I am sorry to hear that... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 11, 2014 via mobile

Good quality hotel although a bit less so than other Hilton hotels. Service is very good in executive lounge and restaurants. Front desk staff trys hard but better service is available from the executive lounge staff. Had an issue with my room and front desk staff didn't seem to understand or be able to help me. Went to the executive... More

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

Perth, Australia
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 10, 2014

Good, clean, well equipped hotel with friendly helpful staff. Not close to the city centre, but adjacent Metro station & taxis generally serve. Adjacent big shopping centre handy for dining & shopping

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

Merzig, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014

I stayed many , many times in the Nanjing Hilton Hotel before I moved into an Apartment in Nanjing. I was happily surprised when returning 1st time after 15 months that several Key Hotel people still remembered me and my preferences. It was almost like "coming home"

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
ChristopherCheng, General Manager at Hilton Nanjing, responded to this review

Dear Valued Guest, Thank you for posting your review on Trip Advisor. We are delighted to hear that you had enjoyed your recent stay with us and were extremely pleased with our associates high level of service as well as with the facilities available at the hotel. It is a pleasure to read how much you enjoyed your stay with... More

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Additional Information about Hilton Nanjing

Address: No.100 Jiangdong Middle Road, Nanjing 210019, China
Phone Number:
Location: China > Jiangsu > Nanjing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Nanjing 5*
Number of rooms: 355
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