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The Westin Nanjing

#11 of 1,605 Hotels in Nanjing
Certificate of Excellence
5.0 of 5
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201 Zhongyang Road, Nanjing, China
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The Westin Nanjing
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Ranked #11 of 1,605 Hotels in Nanjing
Certificate of Excellence
A recent review
4 of 5 stars Reviewed June 21, 2015
George R Columbia, Missouri
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, Missouri
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2015

My wife and I were guests at the Westin Nanjing June 12-17, 2015. We had a lovely room on the 30th floor. The room was spacious, tastefully decorated, comfortable. The bed was amazing, one of the best I've ever slept in. The internet access is excellent, although they do charge for it, which always annoys me. The bathroom is large,... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Hi George R, Warm greetings from The Westin Nanjing, and thank you for your feedback! It was a pleasure to meet, and it is wonderful to note that yourself and your wife enjoyed your experience with us and found everything relaxing and comfortable. We can't wait to welcome you back soon to The Westin Nanjing, thank you for your valuable... More 

Oxford, United Kingdom
Level Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 17, 2015

I had a very good stay here! Initially planned to stay just for one night and ended up with 3. Best Xuanwu Lake view in whole of Nanjing, I really enjoyed it! Service from the lounge team is good with small room for improvement and Linda is very good! I had a lake view suite to myself! I in fact... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Hi ECEJon, Warm greetings from The Westin Nanjing, and thank you so much for taking the time to post such nice comments on Tripadvisor. We are so happy to hear that you had a great stay, and I have already shared your kind words to our teams and Linda. We are also very honored to be your hotel of choice... More 

Taipei, Taiwan
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 9, 2015

I enjoyed the location and the hotel a lot and the staff were very helpful to tell me things to do when I wasn't working. I liked Nanjing and the air pollution was not bad when I was there. The breakfast was very good and the hotel location near the lake and the subway made it perfect. A lot of... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Hi ApplingtonApps, Thank you so much for you posting a kind feedback on Tripadvisor, and everyone here hopes that you are well. I am delighted that you were impressed with our staff and breakfast buffet. Once again, thank you for your valuable feedback, we look forward to having the opportunity to serve you as our guest in the future, bring... More 

Singapore
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed May 28, 2015

Flight was delayed and only managed to spend 1 hr in the very nice spacious room just to wash up. Room is huge with a great view. The breakfast spread is excellent with a great view of the lake next to it. Didn't spend enough time to judge on location though. Will definitely be back in this hotel if I... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Toffee12, Greetings from The Westin Nanjing, and while your time with us was very short, I am very happy to read that you enjoyed the hotel. I do hope that you have the opportunity to stay with us again and we will certainly do our best to exceed your expectations and make your future stays even more memorable and... More 

Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 27, 2015

The Westin is a good hotel, no doubt. However for a 5* hotel in a city where there are a number of other premium properties a stones throw away this is a terrible hotel. In fact it has put me off ever staying in the Westin again. 1. Staff are very poorly presented, the uniforms are not well maintained. The... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear JonniP, Greetings from The Westin Nanjing, and thank you for taking the time to provide your feedback on Tripadvisor. I apologise for not being able to meet personally as I was away from the hotel, and again apologies that the various senior team members that you did meet were unable to resolve the issues to your satisfaction. I do... More 

Hyderabad, India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

Westin Nanjing is a very nice hotel ! The staff are gracious and helpful ! Good food options and many restaurants nearby ! ABEL Touch Spa is nice ! The rooms are great and spacious ! The accessibility is good and is the downtown area !

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Nilanjan, Warm greetings from The Westin Nanjing, and thank we are delighted to hear that you enjoyed your stay with us! The entire team at the Westin do hope that we have the opportunity to welcome you back again soon for another renewing experience. Once again, thank you for your valuable feedback! More 

Shanghai, China
Level Contributor
5 reviews
4 of 5 stars Reviewed May 6, 2015

Westin is a great 5* hotel in Nanjing, staff is very well trained, location is nice close to the lake,breakfast is good but a few things are a bit annoying: size of the room can vary greatly (some are fairly small), the lifts are so slow and the quilt covers are not made of cotton so they add an additional... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Hi Greg L, Greetings from the Westin Nanjing, and thank you so much for taking the time to post your comments here on Tripadvisor! The entire team are delighted that you enjoyed your time at the hotel, and please accept my apologies for the inconvenience with our elevators. We are working with Schindler to upgrade the systems at the moment.... More 

Singapore, Singapore
Level Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed April 12, 2015

Was here to visit old friends and the Executive Suite and Executive Lounge was very nice. The Suite had a great view of the Xuanwu Lake while the Executive Lounge had a partial view like the normal rooms. As usual, the nearby Metro station was very convenient to move around the city. PHOTO ALBUM https://www.flickr.com/photos/lcpteck/sets/72157644599315976/

Was this review helpful? Yes
Michael D, General Manager at The Westin Nanjing, responded to this review

Dear lcpteck, Warmest greetings and thank you so much for having chosen The Westin Nanjing again for your recent stay ! We so much appreciate you taking the time to post your nice feedback on Tripadvisor again, and also happy to read you had a nice stay in our Executice Suite. Thank you again, we will certainly do our best... More 

Kobe, Japan
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 6, 2015

Impressive buffet breakfast with a mix of Asian and continental food choices. Rooms are quiet and comfortable though on the small side. Front desk staff is very efficient and supportive, no long queues.

Was this review helpful? Yes 1
Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Ms_musafir, Greetings from The Westin Nanjing, and thank you for taking the time to share your stay experience with us on Tripadvisor. I’m so delighted to hear you found our rooms comfortable, enjoyed a great breakfast, and I have of course passed on your very kind comments to our associates. Once again, thank you for your valuable feedback, we... More 

Toronto, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed February 4, 2015

I stayed at this hotel in Nanjing as part of a group for a week and had a very pleasant stay. The rooms are very comfortable, the food is very good, the staffs are excellent and the location was perfect. During the meetings, we were well taken care of and everything we needed was no problem for the people there.... More 

Was this review helpful? Yes
Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Cris L, Warm greetings from The Westin Nanjing, and we appreciate your time to write your feedback on Tripadvisor! I am delighted that you had a wonderful meeting experience and were impressed with our rooms, and most especially our associates and locations. Once again, thank you for your valuable feedback, we look forward to having the opportunity to serve... More 

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