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The Westin Nanjing

#10 of 1,596 Hotels in Nanjing
Certificate of Excellence
5.0 of 5
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201 Zhongyang Road, Nanjing, China
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The Westin Nanjing
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Ranked #10 of 1,596 Hotels in Nanjing
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
lcpteck Singapore, Singapore
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155 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Top Contributor
55 reviews 55 reviews
46 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Was here to visit old friends and the Executive Suite and Executive Lounge was very nice. The Suite had a great view of the Xuanwu Lake while the Executive Lounge had a partial view like the normal rooms. As usual, the nearby Metro station was very convenient to move around the city. PHOTO ALBUM https://www.flickr.com/photos/lcpteck/sets/72157644599315976/

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Kobe, Japan
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 6, 2015

Impressive buffet breakfast with a mix of Asian and continental food choices. Rooms are quiet and comfortable though on the small side. Front desk staff is very efficient and supportive, no long queues.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Ms_musafir, Greetings from The Westin Nanjing, and thank you for taking the time to share your stay experience with us on Tripadvisor. I’m so delighted to hear you found our rooms comfortable, enjoyed a great breakfast, and I have of course passed on your very kind comments to our associates. Once again, thank you for your valuable feedback, we... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 4, 2015

I stayed at this hotel in Nanjing as part of a group for a week and had a very pleasant stay. The rooms are very comfortable, the food is very good, the staffs are excellent and the location was perfect. During the meetings, we were well taken care of and everything we needed was no problem for the people there.... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Cris L, Warm greetings from The Westin Nanjing, and we appreciate your time to write your feedback on Tripadvisor! I am delighted that you had a wonderful meeting experience and were impressed with our rooms, and most especially our associates and locations. Once again, thank you for your valuable feedback, we look forward to having the opportunity to serve... More 

Hong Kong, China
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2014

nice stay nice service.I'm sure I'll stay in this hotel again for my next visit to Nanjing. I'm so enjoy my stay specially the lake view.(Actually I don't know the name). All staffs work hard here and thank all of you.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear ceceliawong, Warm greetings from The Westin Nanjing, and thank you so much for posting such nice feedback. We are so delighted to hear that you had enjoyed a wonderful view of the Xuanwu Lake, and we were able to make your stay comfortable and enjoyable. I do hope that you have the opportunity to stay with us again and... More 

Minnesota
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 16, 2014

We stayed a long weekend in Nanjing for sightseeing. Our deluxe suite had a uniquely designed floor plan and provided excellent views of the city including Xuenwu Lake. The club lounge served a good breakfast and also had great views from the 33rd floor. The staff on first floor, the 23rd floor lobby, and the club lounge were all excellent.... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Gregg V, Greeting from The Westin Nanjing, and thank you so much for sharing such positive feedback with us. I’m so happy that you found our place enjoyable, nice service, great view and an vibrant location. Your feedback is greatly appreciated and very important to us to ensure we are constantly improving our service and deliver even more comfortable... More 

1 review
1 of 5 stars Reviewed November 8, 2014

Lovely hotel rooms but let down by unacceptable front desk service. After a formal complaint to the hotel manager, some of our stay was complimentary. We stayed as a family of four for two nights. Our check in (due to confusion from a booking.com reservation) took almost an hour and staff were not only unprofessional but also rude and patronising.... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Natalie Z, Warm greetings from the Westin Nanjing, and I hope you are well. Again, please do accept my apologies for any incorrect attitude that you or your family encountered at the hotel, and I am sorry that this had such a negative impact on your stay with us. I do hope that you enjoyed the rest of your... More 

Shanghai, China
Top Contributor
66 reviews 66 reviews
66 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed September 26, 2014

I had a one-night stay at the Westin Nanjing during a recent business trip. The hotel has been open for years, and seems to be in that prime period when service is functioning smoothly, but the facilities do not appear rundown. The hotel has a convenient location close to Nanjing's central business district, and offers views of a large nearby... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Hi ShiMoke, Warm greetings from The Westin Nanjing, and thank you so much for posting such kind feedback on Tripadvisor. We are very glad to read that you were able to enjoy the Xuanwu lake view, breakfast at Seasonal Tastes, and our team. Please accept my apologies for the lack of orange juice. We do of course normally have freshly... More 

Berlin
Top Contributor
79 reviews 79 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 20, 2014

...and particularly the fact that they only have 3 elevators serving the whole hotel, leading mostly to relatively long waiting times. Room was average, but staff friendly. In the bar a very young lady was serving during evening, she memorized our drinks / preferences from previous days - nice experience.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear We D, Greetings from The Westin Nanjing, thank you so much for taking the time to write your feedback regarding your recent stay. It was so nice to read your feel how impressive with our staff. I do apologize for your experience with the elevators you encountered, we do try very hard to improve the elevators situation; we shall... More 

Hong Kong
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed September 14, 2014

I only stayed one night at the hotel but the entire experience was 5 star. Great staff, lovely comfortable room and great breakfast buffet. Close to the main train station as well. I would definitely come again and recommend the hotel to anyone.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear HospitalityMaven, Warm greetings from The Westin Nanjing, and we appreciate your time to write your feedback on Tripadvisor! I am delighted that you were impressed with our rooms and breakfast buffet, and most especially our associates. Once again, thank you for your valuable feedback, we look forward to having the opportunity to serve you as our guest in the... More 

Sammamish, Washington
Top Contributor
248 reviews 248 reviews
65 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed September 11, 2014

This hotel is located in a nice location close to center of city. It's also located next to a subway stop, so it's easy if you come in from the train station. Note however, that although there is a large Westin sign at top of building, actually locating the hotel is not necessarily easy. First of all, many taxi drivers... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Palladia, Greetings from The Westin Nanjing, and thank you so much for taking the time to post your recent stay experience with us. I’m so glad to read that you liked our location and enjoyed our breakfast. Please do accept my sincere apology for any inconvenience you encountered. We are now planning better hotel signage, and also take your... More 

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