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The Westin Nanjing

5.0 of 5 Hotel   |   201 Zhongyang Road, Nanjing, China
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Ranked #6 of 1,583 Hotels in Nanjing
4.0 of 5 stars 149 Reviews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
ceceliawong Hong Kong, China
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149 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

nice stay nice service.I'm sure I'll stay in this hotel again for my next visit to Nanjing. I'm so enjoy my stay specially the lake view.(Actually I don't know the name). All staffs work hard here and thank all of you.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear ceceliawong, Warm greetings from The Westin Nanjing, and thank you so much for posting such nice feedback. We are so delighted to hear that you had enjoyed a wonderful view of the Xuanwu Lake, and we were able to make your stay comfortable and enjoyable. I do hope that you have the opportunity to stay with us again and... More 

Sunfish Lake, Minnesota
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 16, 2014

We stayed a long weekend in Nanjing for sightseeing. Our deluxe suite had a uniquely designed floor plan and provided excellent views of the city including Xuenwu Lake. The club lounge served a good breakfast and also had great views from the 33rd floor. The staff on first floor, the 23rd floor lobby, and the club lounge were all excellent.... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Gregg V, Greeting from The Westin Nanjing, and thank you so much for sharing such positive feedback with us. I’m so happy that you found our place enjoyable, nice service, great view and an vibrant location. Your feedback is greatly appreciated and very important to us to ensure we are constantly improving our service and deliver even more comfortable... More 

1 review
1 of 5 stars Reviewed November 8, 2014

Lovely hotel rooms but let down by unacceptable front desk service. After a formal complaint to the hotel manager, some of our stay was complimentary. We stayed as a family of four for two nights. Our check in (due to confusion from a booking.com reservation) took almost an hour and staff were not only unprofessional but also rude and patronising.... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Natalie Z, Warm greetings from the Westin Nanjing, and I hope you are well. Again, please do accept my apologies for any incorrect attitude that you or your family encountered at the hotel, and I am sorry that this had such a negative impact on your stay with us. I do hope that you enjoyed the rest of your... More 

Shanghai, China
Top Contributor
57 reviews 57 reviews
57 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed September 26, 2014

I had a one-night stay at the Westin Nanjing during a recent business trip. The hotel has been open for years, and seems to be in that prime period when service is functioning smoothly, but the facilities do not appear rundown. The hotel has a convenient location close to Nanjing's central business district, and offers views of a large nearby... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Hi ShiMoke, Warm greetings from The Westin Nanjing, and thank you so much for posting such kind feedback on Tripadvisor. We are very glad to read that you were able to enjoy the Xuanwu lake view, breakfast at Seasonal Tastes, and our team. Please accept my apologies for the lack of orange juice. We do of course normally have freshly... More 

Berlin
Top Contributor
72 reviews 72 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 20, 2014

...and particularly the fact that they only have 3 elevators serving the whole hotel, leading mostly to relatively long waiting times. Room was average, but staff friendly. In the bar a very young lady was serving during evening, she memorized our drinks / preferences from previous days - nice experience.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear We D, Greetings from The Westin Nanjing, thank you so much for taking the time to write your feedback regarding your recent stay. It was so nice to read your feel how impressive with our staff. I do apologize for your experience with the elevators you encountered, we do try very hard to improve the elevators situation; we shall... More 

Hong Kong
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 14, 2014

I only stayed one night at the hotel but the entire experience was 5 star. Great staff, lovely comfortable room and great breakfast buffet. Close to the main train station as well. I would definitely come again and recommend the hotel to anyone.

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear HospitalityMaven, Warm greetings from The Westin Nanjing, and we appreciate your time to write your feedback on Tripadvisor! I am delighted that you were impressed with our rooms and breakfast buffet, and most especially our associates. Once again, thank you for your valuable feedback, we look forward to having the opportunity to serve you as our guest in the... More 

Sammamish, Washington
Top Contributor
190 reviews 190 reviews
53 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed September 11, 2014

This hotel is located in a nice location close to center of city. It's also located next to a subway stop, so it's easy if you come in from the train station. Note however, that although there is a large Westin sign at top of building, actually locating the hotel is not necessarily easy. First of all, many taxi drivers... More 

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Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Palladia, Greetings from The Westin Nanjing, and thank you so much for taking the time to post your recent stay experience with us. I’m so glad to read that you liked our location and enjoyed our breakfast. Please do accept my sincere apology for any inconvenience you encountered. We are now planning better hotel signage, and also take your... More 

Shanghai
Top Contributor
57 reviews 57 reviews
53 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed September 8, 2014

We stayed here for 2 nights (2 rooms) and generally had a good experience. The rooms, on the SPG floor, both had good views and are very well equipped. Fabulously comfy beds with top quality linen and pillows (one of Westin's best selling points). Nice toiletries, towels, slippers, gowns etc. Iron and board supplied, tea, coffee and a pretty well... More 

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Somerville, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 4, 2014

Upon my first trip to Nanjing China, i have to say that i met with the best professional concierge in the world. My great compliments to Isaac, who is by far the most considerate, professional, sincere, and customer focussed professional i have met,and I travel a lot! I also wanted to recognize the services of anna at check in, who... More 

Was this review helpful? Yes
Michael D, General Manager at The Westin Nanjing, responded to this review

Dear Kavita M, Warm greetings from The Westin Nanjing, and thank you so much for your precious time to share with us your recent stay experience. I was so delighted to hear that our staffs were friendly and accommodating, I have of course passed on your very kind comments to Isaac, Anna, Daisy, Grant and Donald. As I also noticed... More 

Frisco, Texas, United States
1 review
5 of 5 stars Reviewed August 27, 2014

This hotel was very nice. Big comfortable beds, breakfast was awesome, wonderful customer service, super friendly staff, beautiful decor, tea room and bar just amazing, great restaurant. We really enjoyed staying there and would absolutely stay there again. :)

Was this review helpful? Yes
Michael D, General Manager at The Westin Nanjing, responded to this review

Hi Karie S, Warm greetings from Nanjing, and thank you so much for posting feedback regarding your recent stay on Tripdavisor.com. We are excited to hear that you had a wonderful time at the Westin Nanjing, and are also very happy to read your positive comment on our Westin Heavenly bed, restaurants and associates. Thank you for your valuable feedback... More 

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Additional Information about The Westin Nanjing

Address: 201 Zhongyang Road, Nanjing, China
Phone Number:
Location: China > Jiangsu > Nanjing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Nanjing 5*
Number of rooms: 234
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Also Known As:
The Westin Nanjing Hotel Nanjing
Hotel Style:
#4 Business Hotel in Nanjing
#5 Luxury Hotel in Nanjing
#66 Best Value Hotel in Nanjing

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