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Novotel Citygate Hong Kong

#42 of 693 Hotels in Hong Kong
Certificate of Excellence
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No.51 Man Tung Road, Tung Chung, Hong Kong, China
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Novotel Citygate Hong Kong
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Novotel Citygate Hong Kong
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2,558 reviews from our community

Traveler rating
    1,275
    988
    236
    38
    21
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692
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
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    (623)
  • Jun-Aug only
    (663)
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    (641)
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Nanjing, China
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is very convenient for the airport and there is a free shuttle bus which runs every 15 minutes. The hotel is located in the City Gates outlet mall so ideal for shopping and restaurants. It is also at the end of the mtr line and you can be in Kowloon in about 25 minutes and over on HK... More 

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Worcester, United Kingdom
Top Contributor
55 reviews 55 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at the Hotel this April, a minor problem at reception was dealt with calmly and efficiently by the Assistant Manager Eugene, this set the pattern for our short stay, the staff were always helpful and friendly. I must recommend the dinner buffet, multiple choices of excellent food. The room was clean and well appointed. The bonus - the Hotel... More 

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Nottinghamshire, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

On the 12th of April I arrived at the Novotel hotel after a long 12hrs of travelling. I booked into my room and began to unpack, after a long day I need a relaxing shower. So I removed all of my clothes until I just had my underwear and 1 sock. Suddenly the door opened and some of the hotel... More 

Review collected in partnership with Novotel Hotels

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear PeterDobrijevic Thank you very much for sharing your feedback with the readers of TripAdvisor. I would like to take this opportunity to apologize on behalf of the hotel for the disturbance you encountered by a member of our Housekeeping team. Your feedback was reported back to management and the Housekeeping team were reminded of the importance of correctly entering... More 

Wellington, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The room was very spacious and had a very nice view . A heavy front door that kept the noise out. We had our own hotel staff to check us in. Added bonus was free afternoon tea which comprised of yummy treats and tea/coffee and this was in the premium lounge area. They also had free evening cocktails yet we... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Ru553ll Thank you so much for taking the time to provide feedback on your stay at Novotel Citygate. I am very happy to learn that you found the Premier Floor rooms, lounge, staff and benefits to your satisfaction. Thank you for also sharing with readers of TripAdvisor additional information in regards to the host of benefits on offer in... More 

Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Due to an odd flight schedule we had 19 hours in Hong kong. We booked citygate because it was close to the airport but it turned out to offer more. Rooms were very good standard as was the service. Free bus from airport to hotel is a bonus and check in was quick. The hotel is attached to the city... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear botot_alpha Thank you for choosing to stay at Novotel Citygate and for your wonderful review. I am delighted to read that you believe our location, complimentary airport-hotel shuttle service, adjacent Citygate Outlet Mall and the additional facilities enabled you to enjoy a perfect transit in Hong Kong and be free of jet lag once you arrived in Europe. We... More 

Lyon, France
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

There is a free shuttle bus too and from the airport every fifteen minutes which makes it really handy. There is a lovely big swimming pool and the hotel is connected to an outlet shopping mall which has loads of shops in it. There is also a spa right next door which does all sorts of massages nice after a... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear VicMesser Thank you for your fabulous review of Novotel Citygate, it is very much appreciated. I am very happy to learn that even though you stayed with us during a short transit in Hong Kong, you would also highly recommend those staying for a longer stay. You are very correct we have many guests and families staying with us... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(45)
  • Cable car(31)
  • Shopping mall(20)
  • Very good(19)
  • Tung Chung(18)
  • Ngong ping(11)
  • Afternoon tea(6)
  • Lantau Island(6)
  • Buffet breakfast(6)
  • Staff were friendly(4)
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