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Novotel Citygate Hong Kong

#45 of 693 Hotels in Hong Kong
Certificate of Excellence
Hotel website
No.51 Man Tung Road, Tung Chung, Hong Kong, China
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Up to -37%OFF on Rooms
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Novotel Citygate Hong Kong
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2,724 Reviews from our TripAdvisor Community

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Traveler rating
    1,349
    1,058
    252
    44
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (2724)
  • Mar-May only
    (692)
  • Jun-Aug only
    (760)
  • Sep-Nov only
    (641)
  • Dec-Feb only
    (631)
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Vancouver
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here again ,this time just a day room as we had a 8 hour connection. From the airport transfer to the check out you encounter extremely competent, not overly warm but friendly staff. The rooms are well prepared and very comfortable . I have been staying here off and on for the last 8 years and never a... More 

Was this review helpful? Yes
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is on par with most other hotels I have stayed at in the past, but this one has something that many others haven't had, a really great location. You are straight out of the hotel and into the Mall, the airport is about 5-10 minutes away in the courtesy bus, the 360 cable car is very close and... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Stephen C Thank you for your feedback and review of Novotel Citygate. I am very happy to learn that you thoroughly enjoyed your stay with us and in particularly found the location to be convenient and food and beverage options available left you spoilt for choice. We look forward to welcome you back. Yours sincerely Nicholas Cullum General Manager More 

London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

This is a great hotel which is very easy connection to the centre of Hong Kong and the airport via the MTR (Underground) There is a shuttle bus that takes customers from terminal two in the Hong Kong International airport directly to the hotel entrance which is free. The rooms are nice and comfortable not usually luxurious more functional with... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Yummyfoodfood Thank you for your detailed review of Novotel Citygate. I am delighted to read that you seemed to enjoy your stay and found the location and facilities to your liking. We look forward to welcome you back when you are next in Hong Kong. Yours sincerely Nicholas Cullum General Manager More 

Barcelone
Level Contributor
65 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent one night. The hotel is just five minutes from Hong Kong international Airport by car. The hotel offers you a free shuttle bus. The hotel is nice, good room, excellent bed, nice bathroom and excellent breakfast! There is a gym and a swimmingpool. The outlet mall is on the same building and you can find some good bargains.... More 

Was this review helpful? Yes 1
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Lluis Thank you for providing feedback of your recent stay at Novotel Citygate. I am very happy to read that on the whole you enjoyed your stay and found the location and facilities excellent for your needs. At Novotel Citygate our dynamic pricing strategy is based on simple demand and supply principles. May I suggest that you book in... More 

London, United Kingdom
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel was what I expected but for the money but I felt the service at the hotel was poor. The check in process was disorganised and took a long time queuing to get seen and no one was able to assist with luggage. The room itself was nice after I found out how to turn the lights on!! The... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Angela J Thank you for sharing your review on TripAdvisor. I am happy to read that you found the location convenient to your needs and the rooms and hotel met with your expectations. I would like to apologize for the delay you experienced upon check in, unfortunately with a hotel catering to many transit passengers, our arrival and departure... More 

Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 1 week ago

Hong Kong is my yearly trip and this time i brought my 2 year old nephew and parents. Prior to the trip, I really wanted to book the hotels in Disneyland. After doing some homework and there were feedback given by friends ...etc, I decided to stay in Novotel Citygate. We went for 4 days, 1 day in Disneyland, 1... More 

Was this review helpful? Yes 1
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear 867nikkic Thank you very much for your review of Novotel Citygate. I am very happy to read that you found the hotel a perfect alternative to hotels located at Disney Theme park, yet still enjoyed the convenience to the park as well as the airport and downtown. We look forward to welcome you back on your next annual trip... More 

calgary
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has everything a traveller wants! We stayed in the executive level rooms and feel it was totally worth it! Very convenient to have mall and MTR line connected to the hotel. The staff was very friendly and the buffet breakfast was really delicious and plentiful! Thank you Novotel for making our 3 nights in Hong Kong a great... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear scorpio0870 Thank you for sharing your review of Novotel Citygate with the readers of TripAdvisor. I am delighted to learn that you enjoyed your Premier Floor accommodation and experience as well as the unique location we have here in Tung Chung. Thank you also for highlighting the friendliness of the staff and the delicious buffet breakfast on offer. We... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(43)
  • Cable car(30)
  • Tung Chung(18)
  • Very good(18)
  • Shopping mall(17)
  • Ngong ping(11)
  • Afternoon tea(6)
  • Buffet breakfast(6)
  • Lantau Island(6)
  • Big buddha(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Premier Room (63)
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