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Novotel Citygate Hong Kong

#47 of 696 Hotels in Hong Kong
Certificate of Excellence
No.51 Man Tung Road, Tung Chung, Hong Kong, China
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1 room 1 guest
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Novotel Citygate Hong Kong
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2,762 Reviews from our TripAdvisor Community

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Traveler rating
    1,361
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (2762)
  • Mar-May only
    (692)
  • Jun-Aug only
    (793)
  • Sep-Nov only
    (647)
  • Dec-Feb only
    (630)
All months
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is by far the best option if you want to stay several days in Hong Kong but don't want to be in the exhausting city center. It's close to the airport but you barely hear the sound of the airplanes or at least it's not disturbing. And the hotel is close to many tourist attractions like the Big... More 

Was this review helpful? Yes
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Marius L, Thank you so much for your review and for highly recommending the hotel. I am delighted to read that you enjoyed the unique location of the hotel, with close proximity and easy access to many tourist attractions. I hope that we are able to welcome you back soon to Hong Kong and to Novotel Citygate. Sincerely, Daniel... More 

Sydney
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Check In was not good, everybody was tired at midnight but the staff allowed a couple to queue jump. Sometimes politeness is not the best way to deal with these people. Room was a delight, bed was comfortable, plenty of space to move. Restaurant:- I opted for the Buffet breakfast which was excellent, just get there early to avoid the... More 

Was this review helpful? Yes
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Allisbella, Thank you for such a great commentary regarding your stay. I am thrilled to read that you enjoyed the food and beverage options within the hotel during your visit, and the bed was comfortable. I am sorry if there was confusion with the concierge and I will certainly share this with the team so we are able to... More 

Como, Italy
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stay here as it is handy to the airport and has a regular shuttle bus. Our daughter loves the pool. Shopping beside the hotel if you need anything. Also good public transport links for Disney and the Buddha.

Was this review helpful? Yes
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Gail N, Thank you to take the time to give feedback to the Tripadvisor community. I am very happy to read that you enjoyed the unique location of the hotel and your daughter loved the wonderful pool area. I hope that we are able to welcome you back soon. Kind regards, Daniel McKeown Resident Manager More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Booked this hotel after landing around 9pm in Hong Kong airport and had around 12hrs to wait for our connecting flight. We didn't want to go off into the city or stay in the airport itself. Booked the cheaper of the rooms available and took the free shuttle bus to the hotel which was ten mins away. Upon arriving and... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear D8514246, Thank you for taking the time to review your recent stay with us at Novotel Citygate. We were very lucky that you decided to stay with us based on our unique location. A hotel with the close proximity to the airport, connected via the complimentary shuttle service with downtown connectivity and Lantau Island attractions. I am delighted to... More 

Valenzuela city, Philippines
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Location was really nice, near the citygate outlets and ngong ping 360 which was our main purpose in HK. Also near the MTR and going to the city center only takes around 30minutes to an hour depending on location. Staff were really nice and accomodating. It definitely reminded me that I was in an Accor hotel. Rooms need a little... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear chrynn, Thank you for sharing your feedback with the readers of Tripadvisor. I am very happy to read that you found the location perfect for your needs; close to HKIA as well as the location in Tung Chung, adjacent to Citygate Outlet Mall and a short few minutes walk to Ngong Ping 360. Thank you for your comments in... More 

Narrabeen, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Perfect for a 1 night stopover in transit , we were on our way from Sydney to London . Worth the extra money for a superior room with a view. Lovely size room and bathroom. Nice pool area and Shuttle bus to and from airport a great service . This airport hotel ticked all the boxes for us for a... More 

Was this review helpful? Yes 1
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Kazza989, Thank you for sharing your review of Novotel Citygate. I am delighted to read that the hotel and your stay was perfect for your transit to Europe. Thank you for your comments in regards to the convenience and shuttle bus services as well as your thoughts on our fabulous outdoor swimming pool. We look forward to welcome you... More 

Lucerne, Switzerland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A short stay over for business purpose, check in staff was excellent, very efficient, polite and being upgraded to Executive floor too (didn't get her name but short hair lady with brilliant smile) . Good location,spacious bath room with rain shower and wifi connection is good. However room looks dated, I had request for extra standing lamp as room was... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear cattlefishz, Thank you for sharing your review of Novotel Citygate with the readers of Tripadvisor. I would firstly like to take this opportunity to apologize for the shortcomings of our Housekeeping and Front Office departments and to hope that these experiences did not mar your overall impression of the hotel. I am happy to read that your initial impression... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent stay. I had a series of people joining me that were in and out of rooms during my 10 nights. The team were very good at accommodating all of our requests We stayed on the exec floor on L21 with access to the happy hour and lounge. Very much worth the extra dollars if you don't mind a beverage.

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear James D, Thank you for taking your time provide feedback on your stay at Novotel Citygate. I am very happy to read that your relatively long stay with us met with your expectations and that you found the benefits of the Premier Floor worthwhile. Thank you for your positive comments in regards to the staff and their service during... More 

ST-PIERRE & MIQUELON
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent and very nice with modern style. Restaurant is a very fine dining too. Mall is "se-tenant" with the hotel with more than high quality hundred shops Very close from the airport. We will return !

Review collected in partnership with this hotel

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Jean-Jacques T, Thank you for taking the time to review your stay at Novotel Citygate. I am delighted to read that you found the design and "feel" of the hotel to your liking and that whilst you were here you enjoyed the dinning delights we have on offer. We look forward to welcome you back when you are next... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(43)
  • Cable car(30)
  • Tung Chung(18)
  • Very good(18)
  • Shopping mall(17)
  • Ngong ping(11)
  • Afternoon tea(6)
  • Buffet breakfast(6)
  • Lantau Island(6)
  • Big buddha(4)
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Executive Premier Room (63)
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