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Novotel Citygate Hong Kong

#58 of 696 Hotels in Hong Kong
Certificate of Excellence
No.51 Man Tung Road, Tung Chung, Hong Kong, China
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Novotel Citygate Hong Kong
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3,031 Reviews from our TripAdvisor Community

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Dunchurch, United Kingdom
Level Contributor
62 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 stars Reviewed yesterday NEW

I did not experience any rudeness or unfriendly service as some of the previous reviewers. In fact, everyone was polite and friendly. As Accor Platinum, I received an upgrade and had access to the executive lounge. Even though the room was clean, it had a budget-like feel - as most of Novotels in Europe do. A bit small and claustrophobic,... More 

Helpful?
1 Thank ozon
West Vancouver, Canada
Level Contributor
104 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Super convenient HK airport layover hotel. Novotel's free airport shuttle is very easy to find at terminal 2 (only a few minutes from terminal 1). It's location in the City Gate Mall is fantastic...with easy access to many great stores. There is also a subway station very close to the hotel (in the mall) with a 24 minute connection to... More 

Helpful?
Thank DrBeach77
Melbourne, Australia
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for one night but found the rooms modern, with a good view, comfortable bed and modern bathroom. We'd stay here again. The large shopping plaza is connected to the hotel, lots of food and shopping choice.

Helpful?
Thank Hogg4
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We had bad experience with the service provided by this hotel. The only person who made us felt welcoming was the housekeeping name Jeanette, she was very helpful and friendly. One morning, while I was having breakfast buffet at the restaurant near lobby, if I don't remember wrongly, their breakfast ends at 10.30am, it was about 10.35am that I asked... More 

Helpful?
Thank christine_choo
Dehiwala-Mount Lavinia, Sri Lanka
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

One of the finest yet affordable hotel. Executive Business floor is great, with all the comforts overlooking the airport in the far side. Very pleasant experience. Lovely location. It's very convenient location for World Asia Expo visitors

Helpful?
Thank shehamramiz
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear shehamramiz, Thank you so much for the wonderful comments and review. The team was delighted to read that you Executive floor experience was great and value for money. I happy to read that you enjoyed the location and found it convenient to local attractions. I look forward to welcoming you back again soon. Kind regards, Daniel McKeown Resident Manager More 

Sydney, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Novotel Citygate Hong Kong offers great value and services for short stay or stopover. From the courtesy shuttle transfers to/from airport, very well appointed rooms and facilities, friendly and helpful staff, the hotel is conveniently located within the Citygate Outlet Shopping Mall and Tung Chung MTR station.

Helpful?
Thank 883Fred
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear 883fred, Thank you for your review and comments regarding your stay with us. I am delighted to read that you enjoyed your stay and found it great value. I am also happy that you enjoyed the complimentary shuttle bus, unique location and the friendly staff. I hope that we can welcome you back soon so we can achieve the... More 

leicestershire
Level Contributor
304 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The hotel is a bit tired but pretty clean and presentable. The premium floor upgrade is well worth the money if you take advantage of the complimentary tea, cocktails in the 21st floor lounge and very good breakfast in the ground floor Essence restaurant. Service was excellent throughout and Kevin Tam on this Premium Floor reception was most helpful. The... More 

Helpful?
Thank stella317
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear stell317, Thank you for taking the time to review your recent stay and highlighting the benefits with staying on the Premier Club Floor. Kevin and and the reception team were delighted to be mentioned. I am very happy to read that you enjoyed the location with easy access to downtown via the MTR train network. I am very sorry... More 

Dalian, China
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Relaxed atmosphere and friendly english speaking staff.. great situation standing attached to the Citigates Shopping Mall - close to many interesting shops & places like the wet market, the cable car terminus (to the big Buddha).. Very close to the airport and beaches in striking distance... Hotel was clean, tidy and very nice indeed...

Helpful?
Thank jb4323024
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear jb4323024, Thank you very much for such wonderful comments regarding your recent stay. I am very happy that you enjoyed the Ctiygate Outlet shopping mall, Ngong Ping 360 cable car and even found the Fu Dong wet market which is only minutes walk. The staff were very happy to read that you felt relaxed and enjoyed your stay. I... More 

Hong Kong, China
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

booked on a special business rate - which was still extremely expensive for what was delivered HKD2000+ without breakfast or wifi! No conditioner in room, no room make-up service provided. Restaurant quality is poor - buffet lunch is unappealing and over-priced - plus it seems to attract a crowd of people to tea-bag hoard. Italian restaurant menu is also overpriced... More 

Helpful?
Thank LATyrrell
NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Ms Tyrrell, I am very sorry to read your review; please accept my sincere apologies. As you work in the airline industry, you understand that prices change daily based on supply and demand. As you have made the reservation under 24 hours of your arrival during a very high demand period, this would have a dramatic influence on the... More 

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