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Novotel Citygate Hong Kong

#41 of 691 Hotels in Hong Kong
Certificate of Excellence
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No.51 Man Tung Road, Tung Chung, Hong Kong, China
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Novotel Citygate Hong Kong
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Novotel Citygate Hong Kong
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2,585 reviews from our community

Traveler rating
    1,288
    997
    241
    38
    21
See reviews for
698
701
368
577
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (2585)
  • Mar-May only
    (650)
  • Jun-Aug only
    (663)
  • Sep-Nov only
    (641)
  • Dec-Feb only
    (631)
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Orillia, Ontario
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is our second time staying at this hotel and the first time with our 11 year old daughter. It is a first-class, lovely hotel. Everything is impeccable. The location is ideal - connected to the MTR and the outlet shopping mall, with grocery stores also accessible, all without even going outside. The MTR ride into Hong Kong or Kowloon... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear marilynw455 Thank you very much for your wonderful review and for your continued support and patronage of Novotel Citygate. Thank you for providing such detailed information to the TripAdvisor readers on our unique location and the many benefits of staying in Tung Chung and Lantau Island when visiting Hong Kong. Novotel Citygate certainly has a varied clientele, families choose... More 

Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We overnighted in Hong Kong to break the long journey from Australia to Europe. We chose the Novotel Citygate because of its convenience to the airport and its offer of a shuttle. Also, it accommodated an 8:00pm check out (at a cost) which was vital because of the lateness of the next flight. The instructions for finding the shuttle bus... More 

Was this review helpful? Yes 1
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Knurt Thank you for taking the time to review your stay with the readers of TripAdvisor and for providing valuable feedback. I would like to also take this opportunity to apologize for the unfortunate meal and breakfast experience and the overall poor levels of service provided by the concierge and bell staff; certainly some room for improvement. I am... More 

London
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

As always a great hotel with welcoming staff. Very convenient location to the airport with a great connection via MTR to all of Hong Kong. Being located above the outlet shopping centre at Tung Chung makes for an interesting shopping experience including a large super market and Chinese market. We have stayed here numerous times over the years and have... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear CXspike Thank you for taking the time to review your stay with us at Novotel Citygate. Your repeat patronage is very much appreciated and thank you for highlighting our very unique location. We look forward to welcome you back when you are next visiting Hong Kong. Yours sincerely Nicholas Cullum General Manager More 

Queensland, Australia
Top Contributor
97 reviews 97 reviews
36 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

On an overnight transit through Hong Kong - Novotel was perfect for us. A really efficient shuttle between airport and hotel (go to counter B16 leaving the arrivals hall). Our room was ready for us on arrival and check in on floor 21 handled smoothly and efficiently. Our room on floor 22 was great - big, clean, great view to... More 

Was this review helpful? Yes 1
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Chris43bh3 Thank you for choosing to stay with us at Novotel Citygate when transiting through Hong Kong. Thank you also for your great review on the hotel and in particular the benefits of choosing the Premier Floor rooms and our food and beverage options. We do hope that you select Novotel Citygate on your next transit or vacation in... More 

1 review
4 of 5 stars Reviewed 1 week ago

Its our 3rd time to Hongkong but 1st stay with Novotel Citygate. We decided to go with this hotel as the distance from the airport was just a 5-10mins journey as we do not want to waste time travelling. The hotel provided free shuttle bus from the airport to hotel and when we got to the hotel, we were greeted... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear AnGeLiNe G Thank you for your wonderful review and selection of Novotel Citygate on your recent visit to Hong Kong. I am delighted to read that you found our location beneficial to all your needs and that Eugene was able to delight you upon your arrival. I do hope that on your next visit to Hong Kong we are... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We booked an executive room because of timing of flights so that we could have late checkout and use the lounge between checkout and going for a late flight. On arrival we were warmly greeted and taken to the executive floor and we're lucky enough to be upgraded. The room was very well set up with everything that you would... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Graeme R, Your review of Novotel Citygate is very much appreciated, thank you. I am delighted to read that the Premier Floor rooms and overall benefits and experience met with your expectations and that we were able to upgrade you during your stay with us. Free Wi-Fi is a benefit of guests booking Premier Floor rooms, it is also... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(43)
  • Cable car(30)
  • Tung Chung(18)
  • Very good(18)
  • Shopping mall(17)
  • Ngong ping(11)
  • Afternoon tea(6)
  • Buffet breakfast(6)
  • Lantau Island(6)
  • Big buddha(4)
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