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Novotel Citygate Hong Kong

4.0 of 5 No.51 Man Tung Road, Tung Chung, Hong Kong, China
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Certificate of Excellence 2014
Novotel Citygate Hong Kong
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Novotel Citygate Hong Kong
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2,438 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
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Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here one night with my wife & 2 kids. The reasons we choose here because we love shopping. The location is good, it connects to Citygate Outlets Mall. 5 minutes by walk to Ngong Ping 360 Cable Car & it take only 20 minutes to Disneyland. We arrived in the morning, so lucky that the rooms is ready.... More 

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Singapore
1 review
3 of 5 stars Reviewed 5 days ago NEW

-staff at the reception counter were very rude -check in was at 2pm but they told me to come back at 6pm because our 2 room weren't ready. When i asked where my family could freshen up, they asked me to use the public toilet.

Review collected in partnership with Novotel Hotels

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NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear AmandaBerry1979, Thank you for taking the time to post a review about Novotel Citygate Hong Kong. I am very sorry for the less than perfect experience that you encountered while checking in. I truly hope that you enjoyed the rest of your stay with us. If you would like to contact me directly at h6239-gm2@accor.com with further comments I... More 

Senior Contributor
41 reviews 41 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel is well located for airport business or a shopping trip to Hong Kong. It's a ten minute shuttle ride from the airport and sits on top of the massive Citygate outlet centre. If you want to see the sights you're better off on Hong Kong Island or in Tsim Sha Tsui as you're about half an hour from... More 

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NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Sebmack, Thank you for taking the time to post a review at Novotel Citygate. I am very sorry for any inconveniences that you faced during your stay. It is true that you will not receive the same member benefits of your Le Club membership if you have booked through a third party website, however I am very sorry that... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here overnight between two longish flights - SYD/HKG and HKG/LHR, so did not visit HKG city on this occasion. The very easy transfer to/from the airport was included in the price. Reception staff were friendly and efficient. The room was quite spacious and spotless. I liked the fact that I could watch TV from the bathroom! (A glass... More 

Review collected in partnership with Novotel Hotels

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NovotelCitygate, Manager at Novotel Citygate Hong Kong, responded to this review

Dear Gillian M, Thank you very much for the amazing review of Novotel Citygate. The whole team was delighted to read that you found the service friendly and efficient. I have passed your comments onto our restaurant team who were thrilled to read that you found the breakfast buffet excellent. Thank you again for choosing Novotel Citygate, and I hope... More 

Melbourne, Australia
Top Contributor
122 reviews 122 reviews
50 hotel reviews
215 helpful votes 215 helpful votes
4 of 5 stars Reviewed 1 week ago

Like most other reviews, this hotel has many pros than cons. We decided on this hotel due to location, price and facilities and was not disappointed. Upon arriving at Hong Kong International airport, signage to the hotels shuttles were easy to follow but unfortunately we had walked further than we required to catch the complimentary hotel bus. We had walked... More 

Was this review helpful? Yes 2
Staines
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Stayed twice to break the long journey from England to New Zealand and back. Can't think of a better stopover/airport hotel. Great location in large Citygate Mall so plenty of shopping, entertainment and restaurants. Friendly and helpful staff. Shuttle bus to and from airport is every 15 minutes, always on time and the driver will help with your bags. Coming... More 

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Subang Jaya, Malaysia
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this Novotel twice, both for business trips to Hong Kong. It is conveniently located near the airport and is attached the the Citygate Outlet shopping mall. There are several restaurants nearby. Note that if you plan to go into down town Hong Kong to a place like Causeway Bay or Tsim Sha Tsui, the journey will... More 

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singapore
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Sophisticated feel to the hotel. Very comfortable stay. Staff were competent and professional come across as pretty surly at times. Breakfast spread was good. Only little peeve was that the hotel room door was extremely heavy. Bit of a challenge keeping it open while trying to drag a huge suitcase through

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Free shuttle(63)
  • Cable car(45)
  • Very good(31)
  • Tung Chung(30)
  • Shopping mall(27)
  • Ngong ping(14)
  • Mtr station(8)
  • Afternoon tea(7)
  • Food court(7)
  • Lantau Island(7)

Additional Information about Novotel Citygate Hong Kong

Address: No.51 Man Tung Road, Tung Chung, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Airport , Lantau Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Citygate Hong Kong 4*
Number of rooms: 440
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Cheap Tickets, HotelTravel.com, Despegar.com, Agoda, Ctrip TA, Hotels.com, TripOnline SA, ACCOR, Odigeo and Tingo so you can book your Novotel Citygate Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Citygate Hong Kong Hotel Hong Kong
Accor Hong Kong
Novotel Hong Kong Airport
Hong Kong Novotel
Hotel Style:
#29 Business Hotel in Hong Kong
#32 Romantic Hotel in Hong Kong
#35 Family Hotel in Hong Kong
#39 Luxury Hotel in Hong Kong

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