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Novotel Citygate Hong Kong

#39 of 691 Hotels in Hong Kong
Certificate of Excellence
Hotel website
No.51 Man Tung Road, Tung Chung, Hong Kong, China
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3 for 2 Sales
Best prices for: 1 room 1 guest
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Novotel Citygate Hong Kong
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Novotel Citygate Hong Kong
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2,531 reviews from our community

Traveler rating
    1,263
    980
    231
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (2531)
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    (596)
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    (663)
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    (641)
  • Dec-Feb only
    (631)
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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Very comfortable hotel within a few minutes complementary shuttle bus ride to Hong Kong airport. Premium rooms are very good value. Extremely friendly staff offer fast efficient check-in and check out.

Review collected in partnership with Accorhotels.com

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Thunder Bay, Canada
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a ideal hotel for a stopover between flights. It was clean, welcoming, professional and efficient. I had an excellent night's sleep, in comfortable, fresh, surroundings. I did not have the buffet breakfast as it seemed way too expensive for the amount I typically eat. Instead I went to the adjacent mall, picked up some fresh baking and headed... More 

Was this review helpful? Yes 1
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear rothar-gorm Thank you for taking the time to review your recent stay with us at Novotel Citygate. Ideally situated for those in transit or those visiting Hong Kong, I am delighted to hear that we were able to provide you with the facilities allowing you to feel refreshed and rested prior to your long flight home. Citygate Outlet Mall,... More 

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

This hotel is beautiful and modern. The hotel is also very clean and attached to a shopping mall. The breakfast restaurant is amazing and I was really happy with the service. The check in staff were very nice, quick and had good customer service. This hotel is convenient, nice and I would highly recommend it.

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Milli J Thank you for choosing Novotel Citygate, for taking the time to write your great review and for recommending our hotel to others. It is very much appreciated that you have highlighted the hotel's design, location, cleanliness, buffet breakfast and overall service. Once again my thanks for your review and we look forward to welcome you back when... More 

Hoboken, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Service ... shine like a diamond! I've stayed in so many hotels and resorts. Today Novotel Hotel Citygate Hong Kong holds the candle for me. Service excellent. Location perfect for me... View breathtaking. Staff all a rock star! Can wait to come back someday!!!

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear aroc68 Thank you for your wonderful review of your stay with us at Novotel Citygate. The experience you encountered is what we are striving for all our guests to experience. I am delighted to hear that you found the service excellent, the location perfect and the views breathtaking. We certainly look forward to welcome you back when you are... More 

Ohsweken, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Only 5 minutes away from HK airport, this location is perfect for travellers in transit. Breakfast buffet is more than adequate serving a variety of western and Asian cuisine. Downfall- wifi is not free in room. Check in staff are friendly and efficient. Airport shuttle is punctual and staff is courteous.

Was this review helpful? Yes 3
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Ellie393 Thank you for taking the time to review your stay at Novotel Citygate. I am happy to read that you found the location perfect for those travelers on transit in Hong Kong. Our complimentary shuttle service from the airport to the Hotel is certainly a great benefit used by the majority of our guests. Thank you also for... More 

malaysia
1 review
5 of 5 stars Reviewed 1 week ago

Nice,modern and clean hotel with attach shopping mall and food court.very near airport and disneyland.very convenient place for those bringing kids.thank you very much to georgina and carol.especially georgina,she always gave prompt reply on my email enquiry and answer my doubts very clearly. Thanks to mr.king too.he gave us free upgrade on the room we stay.he is friendly and helpful.... More 

Review collected in partnership with Novotel Hotels

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear emily20152015e Thank you for taking the time to review your stay at Novotel Citygate it is very much appreciated. Thank you for highlighting the assistance offered by our reservations and front office team, I will certainly pass on your comments to Georgina, Carol and King and their respective managers. Our unique location, only one stop to Sunny Bay and... More 

Manila, Philippines
1 review
5 of 5 stars Reviewed 1 week ago

I highly recommend this hotel to everyone, especially to those who are on wheelchairs or handicap. I have already stayed here 2x for 2 consecutive years. Most convenient location for cheap branded goods shopping. Citigate Outlet Mall connected to this hotel. MTR station also in the Citigate Mall. So going into Tsim Sha Tsui or Causeway Bay side is very... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear aileen88888 Thank you for your repeat patronage of Novotel Citygate and for also taking the time to share your experience with the readers on TripAdvisor. Thank you for highlighting the facilities of the hotel for those with limited access or mobility. I am also delighted to hear that you find the location a unique feature of the hotel with... More 

Christchurch, New Zealand
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

A very modern, clean and friendly hotel. We stayed for a week on the 19th floor with spectacular views of the hills. Hotel staff were extremely friendly and happy to help. The room was cleaned to an immaculate standard and was well cleaned each day we were there. The free shuttle from the airport made life very easy after a... More 

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NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Bonstar78 Thank you for choosing to stay at Novotel Citygate and for taking the time to review your stay with us. Thank you for your very positive comments and in particular praise for the cleanliness of the room during your stay as well as the choice of Food & Beverage options available within the hotel. I will certainly be... More 

Surrey
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in an exec premier room on 21st floor during short stopover. Very comfy bed/pillows. All amenities - d/gown, slippers, Nespresso machine, kettle and Wi-Fi. Good breakfast. Check in and lounge staff all very pleasant - had read negative reviews. Lounge access provided afternoon tea, drinks and snacks. The wine choice wasn't the best - the red was like Cherryade... More 

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear Travelgirl1360 Thank you for choosing to stay with us at Novotel Citygate and for taking the time to review your stay. I am happy to read that your experience staying on the Premier Floor was a positive one and my sincere thanks for the feedback in regards to the selection of wines on offer; I will certainly be sharing... More 

Frankfurt, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Novotel Citygate Hong Kong is a verygood Hotel. The Staff are very friendly and helpfull, checkin was handled efficiently and obliging. LCD Television, minibar and breakfast buffet with plenty of choice, rounded the very good impression from my stay. Anytime I would stay here again.

Review collected in partnership with this hotel

Was this review helpful? Yes
NovotelCitygate, General Manager at Novotel Citygate Hong Kong, responded to this review

Dear 556hanspeterb Thank you for taking the time to review your recent stay at Novotel Citygate. I am delighted to learn that the staff, accommodation, breakfast and hotel facilities lead to your positive review of the hotel and that as a consequence of that you would choose to stay here again. We look forward to welcome you back. Yours sincerely... More 

Hotel Review Summarization

What travelers say

  • Free shuttle(48)
  • Cable car(35)
  • Tung Chung(24)
  • Shopping mall(22)
  • Very good(20)
  • Ngong ping(13)
  • Afternoon tea(7)
  • Lantau Island(6)
  • Mtr station(6)
  • Buffet breakfast(6)
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