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L'hotel elan

#68 of 694 Hotels in Hong Kong
Certificate of Excellence
4.0 of 5
Hotel website
No.38 Chong Yip Street, Kwun Tong, Hong Kong, China
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L'hotel elan
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Ranked #68 of 694 Hotels in Hong Kong
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
Martin F
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397 Reviews from our TripAdvisor Community

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    32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
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  • All months
    (397)
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    (122)
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Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not a great experience here and I only just arrived! Long queues for the lifts, long queue at check in, no room service, went to Resturant and was served lukewarm carbonara with a raw egg in top. Room is right next to the lift and I am listening to constant banging and shouting as other residents go in and out.... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice clean hotel. Decor a bit dark as everything is dark brown in colour. I got the disabled room with bigger bathroom so not sure if it's representative of other rooms. Comes with iPad in room which I thought would be cool to control lighting and tv etc. But as it turns out, just a regular iPad with an app... More 

Was this review helpful? Yes
Management response:

Dear Martin F, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that your staying experience at L’hotel elan was satisfactory especially our room cleanliness, nice room design and amenities and value for money. On the other hand, I must thank you for the suggestion of the use of the in-room... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Had a 1 night stay in L hotel elan with my girlfriend for a anniversary. Especially would like to highlight the services standard, as a boutique hotel, it surely makes your stay different. Though there were some hiccups during check in and the room cleanliness. The front desk colleagues did show the understanding. Since the hotel was running full and... More 

Was this review helpful? Yes
Management response:

Dear Hayden K, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that your staying experience at L’hotel elan was satisfactory especially our welcoming and helpful colleagues, especially Gigi and Patrick from the Front Desk, which I am glad to share your positive comments to them too. On the other hand,... More 

Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

ok, so the location is a hassle to walk from Ngau Tok Kok mfr station. If u have a big luggage to roll along, you will certainly dread having to drag it from the mtr to the hotel coz it's a big long walk through a tunnel under a big busy road. So use a cab from/to airport or whenever... More 

Was this review helpful? Yes
Management response:

Dear raine795, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that you are satisfied with room spacious, value for money, modern design, good buffet breakfast and friendly service. When you plan for a return, please feel free to contact me or any of my team members so that we could... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at L'hotel elan a couple months ago and it was a business trip. I checked in on the top floor where the Reception was located and was assisted by Michelle whom she was so welcoming and helpful. I was offered a room on high floor although with not much view, but it was spacious and comfortable. Joe was... More 

Was this review helpful? Yes 1
Management response:

Dear keong307, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that your staying experience at L’hotel elan was perfect especially our welcoming and helpful staff, Michelle. When you plan for a return, please feel free to contact me direct for your next visit so that I can meet up with... More 

Contributor
16 reviews 16 reviews
11 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

L'hotel elan is a very conveniently situated hotel in Kowloon, right near an MTR station (Ngau Tok Kok) as well as a bus station (the airport bus A22 stops right here). The staff is very friendly, provides great service and ensures a lovely stay for guests all around. The room was very comfortable, with all the necessary as well as... More 

Was this review helpful? Yes 1
Management response:

Dear OliKay2013, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that you are overall satisfied with convenient hotel location, friendly and helpful hotel staff, modern room design with amenities and value for money at L’hotel elan during your recent stay with us. We would like to extend our sincere apologies... More 

Swansea
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 30, 2015

Booked this hotel last minute as flight delays caused us to stay in Hong Kong overnight . Chose this hotel as out of the hotels with similar pricing I felt this hotel had So many features it Would be crazy not to try it. Upon check in we was advised a double bed wasn't available for Our stay this was... More 

Was this review helpful? Yes
Management response:

Dear JasmineSwansea, Thank you for taking the time to post a review on TripAdvisor and I would like to take this opportunity to apologize for the service shortfall at Reception and iPad in the room which rest assured that I have personally conducted a meeting with our team for the corrective actions in order to avoid recurrence in the future.... More 

Chennai (Madras), India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 29, 2015

I had the opportunity to stay at this hotel sometime back. Nice rooms, helpful staff though the location is not great, it is in an industrial area. Good choice of breakfast though the service in the resteraunt leaves a lot of scope for improvement

Was this review helpful? Yes
Management response:

Dear RajaRk, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that you are overall satisfied with nice room and helpful hotel staff at L’hotel elan during your recent stay with us. When you plan for a return, please feel free to contact me direct for your next visit so that... More 

Brisbane, Australia
Top Contributor
67 reviews 67 reviews
31 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 28, 2015

We stayed here for a week over Chinese new year. Close to the trains and bus stops around 45 min from the airport by bus. Warm welcome as we entered. The staff were accommodating and very helpful. Breakfast was included but if you come after 8.30 we found it was cold and nothing fresh was being cooked. If having it... More 

Was this review helpful? Yes 1
Management response:

Dear 50opd2j, Thank you for taking the time to post a review on TripAdvisor and we are glad to learn that you are overall satisfied with your experience at L’hotel elan during your recent stay with us. I would like to extend my sincere apologies for the service shortfall in breakfast and guest bathroom and please rest assured that I... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel was nice, but reception is on top floor and the location isn't the best - deep in an industrial part of HK. At least you are away from the tourist traps. Restaurant was very average, especially breakfast.

Was this review helpful? Yes
Management response:

Dear AussieAnth, Thank you for taking the time to post a short but precise review on TripAdvisor and we are glad to learn that you are overall satisfied with our hotel service and facilities. Although you may not be too impressed with our hotel location, we are in fact a 5-minute walk away from the nearest subway (MTR) station and... More 

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