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All 651 Hong Kong hotels

L'hotel elan

4.0 of 5 Hotel   |   No.38 Chong Yip Street, Kwun Tong, Hong Kong, China (Kwun Tong)
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Ranked #59 of 651 hotels in Hong Kong
A recent review
4 of 5 stars reviewed yesterday
marie1Sydney Sydney, Australia
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291 people have reviewed this hotel

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
1 review
1 of 5 stars Reviewed yesterday NEW

I don't know how to say but I booking non-smoking room and second day I can smell strong cigarette from my room. I am allergy and I cannot sleep with this smell. when I try to change room, your staff kelvin he acting like I am begging his money. he is not satisflied. I seen his face. on fourth day,... More

Was this review helpful? Yes
Sydney, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have stayed at this hotel a few times. The hotel is very comfortable and clean with good sized rooms, comfortable bedding, nice and helpful staff especially the concierge service, and would recommend the hotel to others. However, there have been changes since our last stay in March 2014. As the hotel is some distance from TST and Kowloon, we... More

Was this review helpful? Yes
lhotel_elan_hk, Hotel Manager at L'hotel elan, responded to this review

Dear marie1Sydney, Thank you for posting a review on TripAdvisor and we are delighted to know that you are happy with our room size, bedding and your overall service experience from our staff. On a different note, we are sorry to learn of your disappointment regarding our shuttle service and the mini bar items in our guest rooms. Allow me... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I like the design of this hotel. Great value of price comparing to other hotels in Hong Kong with this standard. Just a minor thing that I want to carry out is that the check-in process was a bit long for me.

Was this review helpful? Yes
lhotel_elan_hk, Hotel Manager at L'hotel elan, responded to this review

Dear TekFai, Thank you for sharing your feedback with us about your recent stay at L’hotel élan and we are delighted to learn that our design and pricing have lived up to your expectation. On the note related to your arrival experience, please accept our sincere apologies for our inability to deliver a prompt check-in service upon your arrival. Rest... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

situated in the old industrial blocks this hotel rises up 35 floors. a new hotel here. all rooms ate fully equipped and come with an ipad. check the docking station once before you start using them. some are broken. standard breakfast spread, perfect for a business trip. near to mtr stations.

Was this review helpful? Yes 1
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear Bharath1605 Thank you for posting a review on TripAdvisor and we are sorry to learn of the inconvenience caused regarding the idocking station. Rest assured that your comments have been shared with our concerned departments for improvement. We sincerely hope this isolated incident would not impair your confidence in us and would be appreciated to have another opportunity to... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Dear sir i am writing to express our appreciation to one of your staff mrs cherry kwai .On 23 August 2014 . when we check in the hotel(35floor reception) .they are very busy .She was very polite and patiently help us and her working attitude was very good .Also we like your hotel and service .thank you very much .

Was this review helpful? Yes 2
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear hokaitai Thank you for writing this lovely review and it is rewarding that our hard work and determination have paid off! When you plan for a return, don’t forget to check out our latest accommodation and dining offers only available on our hotel website! Thank you again for your comments and we hope to see you again soon! Best... More

Richmond Hill, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On our back to Canada from Bali, we stopped in Hong Kong for 3 days; before we left for Bali, I harassed my husband to change hotel because I didn't want to be in an 'industrial' area (one of my colleagues told me it was in an industrial area) and for some reason either he didn't have the time or... More

Was this review helpful? Yes 3
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear The_WHYs Thank you for posting a review on TripAdvisor and we are delighted to learn that our facilities and hospitality have exceeded your expectations! When you plan for a revisit to Hong Kong, don’t forget to take a look at our exclusive accommodation and dining offers available on our hotel website! Once again thank you for your comments and... More

Frinton
Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Nice friendly staff and a modern well designed hotel with a few quirky features (like reception on the top floor). The hotel is in a business district so not many tourists but it is a little difficult to get to the Airport other than by taxi. You will use the MRT a lot if you stay here but it is... More

Was this review helpful? Yes 1
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear GordonWebb Thank you for staying at L’hotel élan and we are delighted to read that our service has lived up to your expectation. Other than taking taxi or MTR to reach the airport, you may also consider our limousine service (at charge). Please feel free to contact our Reservations Department at rsvns@lhotelelan.com and/or +852 3968 8366 for reservations and... More

Auckland Region, New Zealand
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for the 3 days that I was in Hong Kong and I have to say, I really loved it. No complaint with the service, the staff were friendly and fluent in Mandarin, Cantonese and English. The room service was also fast and thoughtful - I received a call from front desk 10min after asking for... More

Was this review helpful? Yes 1
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear wobomb It is rewarding to learn that you and your family have enjoyed our hospitality during your recent stay with us. Many of our valuable guests do make the most out of the public transportation (MTR or bus) to travel within Hong Kong. When you plan for a return to Hong Kong, feel free to visit our hotel website... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 23, 2014

I stayed there 2 weeks for work purpose. My first impression when I arrived was good. But it didn’t last long. The fact that the reception is on the 35th floor is a complete non-sense to me because you have to go up and down for check-in and check-out. This is a waste of time especially with those very inefficient... More

Was this review helpful? Yes 3
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear Alpage85 Thank you for taking the time to post a review and please accept our apologies for our service shortfall. Rest assured that your comments regarding our service and design have been shared among our team for review and improvement. We do hope this isolated incident would not impair your confidence in us. We look forward to another opportunity... More

Moscow, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

The hotel is not bad! but be careful!!! Money from the card write off 2 times per stay at the hotel!!! plus Deposit block the card and do not return for 10 days!!!! Was in many countries, but such lawlessness with cheating money meet for the first time!!!

Was this review helpful? Yes 3
lhotel_elan_hk, General Manager at L'hotel elan, responded to this review

Dear Natalia_SID Thank you for taking the time to write a message on TripAdvisor. We are deeply sorry for any inconvenience caused. We have taken your comments seriously and have carried out an investigation. We have submitted a refund request after your departure regarding the difference between the deposit and actual accommodation with other expenses. This refund process usually takes... More

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Additional Information about L'hotel elan

Address: No.38 Chong Yip Street, Kwun Tong, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Kwun Tong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'hotel elan 4*
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Also Known As:
L'Hotel Elan Hong Kong

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#9 Best Value Hotel in Hong Kong #39 Business Hotel in Hong Kong #42 Family Hotel in Hong Kong #50 Luxury Hotel in Hong Kong #52 Romantic Hotel in Hong Kong
Hotel Class
Official Description (provided by the hotel)
L’hotel élan, the latest development of the L'hotel Group under the Chinachem Group, is now opened. Located in the vibrant new business hub of Kwun Tong, the Hotel offers 254 superbly appointed guestrooms and suites, a gym and an outdoor pool, a contemporary casual dining restaurant offering Italian cuisine and Asian specialties, and banquet facilities. It is a design-led boutique-inspired hotel with an array of seamless e-tech services, from unparalleled eCheck-in, eKiosk information services, to user friendly eMenus. The hotel is also enriched by an exciting collection of contemporary art for a private gallery atmosphere amid the welcoming spirit of modern Asian hospitality. ... more   less 
Number of rooms
254

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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