This Hotel would rank higher if it wasnt for the customer service. Some of the employees were very good but they were off set by the bad ones. I booked a room that granted access to the Empire Club. But when I went to use the club the conversation went this way, "excuse me sir you are not supposed to... More

We stayed here for a few nights before our onward trip to China. Very convenient for getting around and the airport bus stopped outside each way bookable in the foyer at the airport. staff were friendly and efficient. Woould have liked more lounge area and seating arrangements but not in the hotel too often except when the typhoon hit !!... More

Like what everyone said, customer service was very poor. We were waiting for our room for almost an hour when we reached there after check-in time around 2+pm. From the way the staff talked to the housekeeper, he was trying to ask them to get it done soon but the housekeeper was actually delaying. But I am glad that they... More

Our first time to Hong Kong so we were a bit shocked at first with the size of the room but we got used to it after a while. Apparently we were also upgraded to a Superior Room so bit of a worry if the standard rooms were smaller (??). The room was very clean with a modern bathroom, we... More

This is a very bustling hotel- very fitting for a city like Hong Kong. The Empire is perfect for a business traveller everything was very satisfactory. Choosen for it's location near a great street of restaurants. Would not hesitate to book again, for Hong Kong rooms are a very reasonable size for the price. More

This hotel is difficult to review because it is all about your expectations. Hotels in Hong Kong are expensive and we were there over New Year. This hotel is not cheap and you do feel that you should be getting more for your money - the rooms are very small, the customer service is rather limited, the overall condition of... More

Firstly i must say that this was our first trip to Hong Kong and it was hard to work out exactly where was the best location to stay. The location of the Empire Hotel was great, just off Nathon rd and not too far away from the MTR... The hotel itself wasn't too bad, but the customer service is dramatically... More

Well, the price is five star price but the facility is not as good as it costs. It can be better than expected. However, the location is good and near by MTR station. Free shuttle bus to Airport Express Kowloon is available across the street. More

We got the HK in the middle of convention week so everything was much more expensive than usual, including the Empire, but its a solid performer despite some issues with our arrival. We had a blocked toilet and difficulty communicating that to satff. Got it fixed but took a while. Good room and bed. The pool is in a weird... More