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The Charterhouse Causeway Bay Hotel

3.0 of 5 No.209-219 Wanchai Road, Wanchai, Hong Kong, China
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The Charterhouse Causeway Bay Hotel
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The Charterhouse Causeway Bay Hotel
The Charterhouse Causeway Bay Hotel
The Charterhouse Causeway Bay Hotel
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479 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed recently for a week in HK the hotel itself is in excellent location being a short walk away from everything and the MTR and a street away from where you can take to bus to and from the airport on Lantau Island at a very low price. The hotel staff were friendly and the hotel itself was very clean... More 

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Shanghai, China
1 review
4 of 5 stars Reviewed 4 days ago NEW

Nice lobby.very friendly staff .and best thing ever.an smartphone for free during your stay.perfect.such an brilliant service. Also located in an nice area to hang around.will enjoy my.2days here until I have to go back to shanghai

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

This place is very near to Soho and times square, ideal location for family friendly and business hotel. The staff are very accommodating and friendly, they will gladly call you a cab any time of the day and given the busy streets of hong Kong, this is a blessing! They are very efficient, check in takes less than 5 minutes.... More 

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2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

After staying at the hotel for a week, whilst waiting for my transfer to the airport, I was told I couldn't wait in the bar area and that I would have to pay 45 dollars just to sit there!!!!!! Absolutely outrageous!! Will not recommend this hotel to anyone. It looks nothing like the luxury in the photos. It's cheap and... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Please accept our sincere apology for the inconveniences caused you were put through on your recent stay. Currently we were performing our rejuvenation program for both guestrooms and lobby area... More 

London, England
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a pleasent weeks stay at the Charterhouse Hotel, situated halfway between the Wan Chai and Causeway Bay districts. About a ten minute walk from the Wan Chai MTR station, there are also plenty of buses and the trams (dings dings) are a minutes walk away. Check in was polite and efficient. Although the hotel is situated on a... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to know that you were happy with our service and product in general especially on our staff services which is very rewarding for us too and be... More 

Delhi
Top Contributor
112 reviews 112 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location wise hotel is a bit far from MTR station but good thing is that there is a bus stop just at its door and tram station is at stone throw distance. From lobby, it seems that this hotel should have big and luxurious rooms but contrary to that a single bed room is only 12 sq mtr with a... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Apparently we offer various room categories which consist of different room sizes to suit our guest needs and you may consider to check with our reservations your preference in future,... More 

Shanghai, China
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I decided to give this hotel a try during one of my transit in Hong Kong, luckily it is just for one night. It is far away from subways making it inconvenient to use public transportation. I booked a Superior Room which is ridiculously small. It is also dirty and smells funny, probably because of the stained carpet. But what... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

First hotel in the world to provide free mobile phone usage, Free Unlimited 3G mobile internet access,PLUS free local calls and to Aus,USA, Singapore, UK and Mainland China.....simply amazing. Location of hotel is perfect...easy access to many local food and shopping

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were delighted with our product and location. Indeed, handy smartphone is an exclusive entitlement for our guests, which you could also enjoy a... More 

Sao Paulo, SP
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Charterhouse is just an ok hotel. Room was very small (I booked the one with a single bed) and the bathtub sink was not working properly. The hallway is super narrow and the hotel has an aspect of something old. Still, its very well located, specialy if you are going to the shopping area of the Times Square (and its... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your comments will be taken constructively with our management and be rest assured that we are progressively enhancing our guestroom thru our upgrading programmes to improve the in-room ambience and... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014 via mobile

This is my first time stay at this hotel. The location is good.However, it is terrible and very poor service of front desk. I reserve a non smoking king bed room. The staff hadn't confirm my room preference upon check in. When I went up to the room,it was a smoking & two single bed room. I called to the... More 

Was this review helpful? Yes 1
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback relating to our staff service attitude on your recent stay, which was unacceptable towards our service promise. Your related feedbacks have... More 

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Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Wan Chai
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Charterhouse Causeway Bay Hotel 3*
Number of rooms: 294
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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