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The Charterhouse Causeway Bay Hotel

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No.209-219 Wanchai Road, Wanchai, Hong Kong, China
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1 room 1 guest
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The Charterhouse Causeway Bay Hotel
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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New York
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

Staff were friendly, location was nice. Everything thing else were very lacking ! The cleanliness of the room was really subpar, dusty enough to make me itch which effects my sleeping. The bathroom was pretty gross ! Toilet & sink looks at least 30 years old. Every time we shower, the floor would get really wet due to shady curtain.... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are budgeted and looking for a hotel with affordable and convenient location, this one is for you.  Less than 10 minutes walking from Causeway Bay station Exit A to hotel, and the other famous shopping centre like Times Square and Hysan Place in Causeway Bay area are also nearby the hotel. The room is in reasonable size and... More 

Was this review helpful? Yes 2
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are grateful of your positive feedback on our service and products. Our favorable location provides easy access to the bustling area of Causeway Bay and Wan Chai and nearby... More 

New Delhi, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This, perhaps, is one of the biggest disappointments for me. The rooms are so small, they end before they start. We were supposedly upgraded to a family room .. I wonder what the regular rooms would have been like. No toiletries in the room, no tea coffee maker (we had to ask for it a couple of times) and above... More 

Was this review helpful? Yes 4
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Please accept our sincere apology for the inconveniences caused you were put through on your recent stay and that was uncompromising towards our service promise. Currently we are gradually enhancing... More 

Travelers are raving about these Hong Kong hotels

Kingston Upon Thames
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for about 4 days earlier this year. Service at reception was courteous and efficient, we were shown to our room which at first glance was small crowded but okay on further inspection we found the furniture looking very 1960's and tired, the bedside had a consul with an old non functioning control panel for lighting... More 

Was this review helpful? Yes 3
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regret to know of your adverse comments on our room upon your stay. Please be rest assured that we are gradually enhancing our guestroom thru our upgrading programmes... More 

philippines
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is perfectly located. Its jst a 5min walk to Times Square MRT station. The info desk was very helpful both in physical assistance and whereabout stuff. It has a very pleasant smell in the lobby. Everything was so good but what makes our stay in this hotel pleasurable is the available handy phone in our room with free... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your feedbacks on our overall service and attentiveness are helpful which will be shared to all of our staff to drive service consistency and we shall incorporate into our staff... More 

Wellington, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a lovely room on the 15th floor. It was quiet from road noise but as we were next to the elevator which dinged and talked it was noisy from this. The room was very nice with a comfortable bed and enough room to move around. There was a desk too which was handy and lead me to think... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were generally happy with our service and product. Your comments had been addressed by our Chief Engineer and our Engineering team will review... More 

Bradenton, Florida
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Charterhouse is used as one of the hotels for the nearby waterfront convention center, therefore....often crowded or at least fully booked. There is a free shuttle service to the convention center, which anyone can use and then you are really close to the Wan Chai Star Ferry landing. Downside: Only 3 elevators in a 20 story hotel and they... More 

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Okotoks
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 29, 2015

I'm always a bit nervous when booking a hotel on line and not having anyone I can call who may have stayed there. Even worse, when the tripadvisor reviews are a mixed bag of comments, you feel like you are rolling the dice a bit. In the case of the Charterhouse, I feel like I beat the odds. The hotel... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are more than glad to know that you were delighted staying with us and our staffs were found proactive in attending to your request. Your positive feedbacks are definitely... More 

Kota Kinabalu, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 27, 2015

good service by the staff. really helpful in showing me the best way to go to Disneyland. the hotel sell Disneyland ticket as well. room is clean, comfortable. near to everything. restaurant, shopping complex. i'm Muslim, so this hotel quite convenience for me. at the back there is chinese muslim restaurant, in front of hotel, got persian restaurant, and at... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation and your kind words about your overall experience will be shared to all our staff. Your positive feedbacks... More 

Hong Kong
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 21, 2015

Location wise it's almost a perfect spot. 10 mins away from Times Square in Causeway Bay. You can't complain about its location at all especially there are many local delicacies around from diner, fast food to nice coffee shops. Money wise, it's also a cheap place to stay, so cheap that if you book a one person room, it's around... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your sharing and feedback is of great value for our improvement. Concurrently we are further improving our guestroom through our rejuvenation program to enhance the staying experience and maintaining the... More 

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
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