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The Charterhouse Causeway Bay Hotel

3.0 of 5 No.209-219 Wanchai Road, Wanchai, Hong Kong, China
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The Charterhouse Causeway Bay Hotel
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506 reviews from our community

Traveler rating
    86
    219
    132
    46
    23
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153
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (506)
  • Mar-May only
    (132)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (127)
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Canberra, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

I was in Hong Kong just after Christmas and stayed at this hotel for 6 nights. I was pleasantly surprised at the hotel as i had heard/read many varying reviews. When I first arrived as it was late my check in went smooth but once i was in my room i found two things amiss - first being that the... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Please accept our sincere apology for the inconveniences caused on your recent stay though immediate remedy had been taken. Please be assured that we are very concerned about the quality... More 

Suwon, South Korea
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Plain and simple, it was okay. Pros: the hand phone that they provided was such a great help. Used it as a tethering port, so i had free wifi everywhere. The room was small, but it's HK so it's common, the good part was they put me on the upper floor, so i wasn't expose to the noise. They also... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that you enjoyed our facilities and dining experience upon your recent stay. Indeed our fitness center is available at 24 hours so as to make our guests... More 

Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in Hong Kong recently and stayed at this hotel for two weeks. It was an enjoyable experience that could have been otherwise if we did not opt for the junior suite as the regular rooms are incredibly small for two people and there is hardly room to hang your clothes. Having said that, our suite is showing its... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to know that you were generally happy with our service and your compliments will be shared to our staff specially our Housekeeping team. On the other hand,... More 

Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night, got an upgrade to a suite. - The hotel is very simple, nothing fancy and definitely not over the top. The only thing I do not like at any hotels in HK is that often times that rooms have a musty smell, but that is kind of expected. The price is right and the location is perfect!... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were generally happy with our service and product. Your related feedback on our room condition has been addressed by our Executive Housekeeper and... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Faultless location, incredibly convenient to all amenities/facilities in Wan Chai and Causeway Bay. Easy 5 minutes tram ride to Central. Housekeeping staff friendly and helpful, front desk staff mostly ok. Buffet b/fast was perfectly serviceable, but did get a tad dreary after a week of same offerings.

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were delighted with our product and service. Your compliments will be sharing to our staff especially our Housekeeping team to upkeep the service... More 

Warsaw, Poland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location. Hotel with a very good, helpful staff (they will help you catch the taxi even in the pouring rain). Enormous breakfast with European and Asian cuisine. This hotel is kind of old and dirty - will need some renovation soon. Our room was very small, cleaned every day, but still the feeling was like it's always dirty (especially... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to know that you are satisfied with our food variety and quality as well as our customer service. Your related comment on our room cleanliness is brought... More 

Delhi
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is quite good and approachable from the MTR station. The staff is quite friendly, but probably since this hotel is shortlisted by HKTDC for the fairs, they have a little high-handed attitude. Otherwise the hotel is quite neat and tidy. Please avoid smoking rooms even if you are a smoker, as the smell is too strong.

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We appreciated hearing your comments upon our products and service. Concurrently we are gradually enhancing our guest rooms by rejuvenation program to improve the design of guestroom including fixtures and... More 

essex , united kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel quite a few years ago now (about 6 years ago) and from what i recall i was very happy with this hotel as it was clean and very tidy and not over the top so you end up paying for gold plated this and that its got all thats needed and no more . the... More 

Was this review helpful? Yes 1
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn of your memorable experiences upon your stay with us and you were generally delighted with our service and products. It has always been our objective... More 

Kathmandu, null, Nepal
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Today I am staying in room no 1717 check in date 8 feb 2015 time 9.45 pm , I have did this booking through booking .com and your front office give me room no 1717 after charging full advance payment with 500 hkd security deposit . When I was enter in the room the room was full of cigaret smoke... More 

Was this review helpful? Yes 1
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Please accept our sincere apology for the inconveniences caused you were put through on your recent stay and that was uncompromising towards our service promise. Your related comments on room... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed for 2 nights in this hotel. The hotel is strategically located, so close to shopping areas, restaurants, tourist attractions and MTR stations. I upgraded to S Room, its worth it. Hotel staff are attentive and helpful. Breakfast food is average.

Was this review helpful? Yes 1
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to be able to provide a valued service during your stay. In addition, it has always been our goal to provide wow factors in our service in... More 

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Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Wan Chai / Causeway Bay , Wan Chai
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Charterhouse Causeway Bay Hotel 3*
Number of rooms: 294
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
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