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The Charterhouse Causeway Bay Hotel

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No.209-219 Wanchai Road, Wanchai, Hong Kong, China
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The Charterhouse Causeway Bay Hotel
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The Charterhouse Causeway Bay Hotel
The Charterhouse Causeway Bay Hotel
The Charterhouse Causeway Bay Hotel
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531 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Denver
Top Contributor
119 reviews 119 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Most mid-range hotels in China suffer from the same two singular problems - lack of repair and lack of cleanliness. This hotel was no exception. Cabinet doors were falling off their hinges, there were gouges in the walls, there was mold in the caulk around the shower and bathroom floor and the corners of the floor looked like they hadn't... More 

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Hyderabad, India
1 review
1 of 5 stars Reviewed 1 week ago

I am a frequent traveler and have been to many hotels so far but this one is what I have not expected in Hongkong. A first look at Hongkong, I thought it is moden and vibrant. Hoping the same, while at immigration, the immigration officer called Hotel to check the booking. The hotel replied back with a surprising answer as... More 

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Sydney, Australia
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a very busy hotel, its location is excellent, being right in the heart of wan chai it is an easy walk to the mtr and also the exhibition centre. Major shopping centres are only minutes away and to take time walk through the backstreets to the markets is a must see. For the business traveller it probably not... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Your comments will be taken constructively with our management. Currently we have conducted our room rejuvenation program in enhancing the design of guestroom which includes fixtures, finishing and etc that... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I was at the Charterhouse for 3 nights and this was my worst time in Hong Kong. Although the room was small, it was enough for one person. However, there was a really bad musky and old smell that prevented me to sleep. My allergies started acting up and I got sick due to the lack of sleep. I complained... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are sincerely apology for the inconveniences caused you were put through on your recent stay, which was definitely uncompromising to our service promise. Your related comments will be dealt... More 

California
Top Contributor
68 reviews 68 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel staff is very friendly and helpful. As soon as we stepped off the taxi, 2 people came running out to help with luggage. The room was located on the 13th floor and as soon as you got off on that level, you were hit with a wall of musky, humid air smells. The is outdated and in serious... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We appreciate your detailed feedback which is of great value for our improvement. For immediate remedy your related comments on the room cleanliness had been taken seriously by our Executive... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Iv stayed at the charter house many times before Bc of it's no frills convenience. But they need to make it friendlier for guests, especially those who need an adapter. The hotel clerk says no adapter is available to guests and they don't have one in the business center. And, if rooms are mentioned they are available to check in... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on the room amenities, which has affected your overall experience. We shall evaluate the current practice and your comments have been... More 

Centurion, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very happy with my choice of this hotel. I attended the popular Electronics Fairs at the HK Convention Center as well as Global Sources at the airport Exhibition center. The location of this hotel was perfect for the purpose of my visit. The price and facilities received at the hotel was exactly what was required for a typical business visit... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to know that our products and services had met your expectation. Your compliments will be shared to our F&B team to drive their service performance. Also, we... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is our second stay in this hotel. Went during the month of May and October 2014. There was a minor glitch in the beginning. We arranged airport transfer but upon arriving at the counter, we'd been informed that our name was not in the arrangement and moreover they checked with the hotel staff and noted we did not book... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Thank you very much for sharing your thoughts with us and your feedback is of great value for our improvement. Your related feedback has been addressed by our Front Office... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is situated between cause way bay and wan chai.we can walk from both mrt stations.breakfast should have Indian food also.timessquare is walking distance.all attractions can be easily accessible by mrt train.staffs are good and we can buy tour tickets at discounted price in the reception.

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were generally happy with our service and product. Indeed our location provides you easy access to many places where the combination of shopping... More 

London
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 14, 2015

I rarely write reviews, but here it goes: I booked this hotel through booking.com - despite the claim that it would have been cheaper to book direct (the hotel's quoted price was higher). The hotel is in a brilliant location - a 7 minute walk to Causeway Bay MTR and about 10 minutes to Wan Chai MTR. The area is... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn of your memorable experience upon your recent stay with us and you were generally delighted with our service and products. Your compliments will be shared... More 

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
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