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The Charterhouse Causeway Bay Hotel

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No.209-219 Wanchai Road, Wanchai, Hong Kong, China
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The Charterhouse Causeway Bay Hotel
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The Charterhouse Causeway Bay Hotel
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546 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Riyadh, Saudi Arabia
Level Contributor
80 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were in Hong Kong for 4 days for a conference. As we were new to the city we chose this hotel as it has the free phone. Very convenient for local calls and also some international calls. Also connection to internet on the go. The hotel is midway between 2 train stations, and it's a 10 minute walk to... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at the Charterhouse for work. Work paid so I have no idea about value for money but I can't imagine they paid a great deal. Breakfast was included but was lack lustre. The decor is tired and a little grubby though bathrooms and sheets are clean. My mini bar fridge was barely cold and turned milk to yogurt... More 

Was this review helpful? Yes 1
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Due to job arrangement, booked 1 night to stay overnight, good deal if compare to other hotels in Wan Chai, nice room, easy to catch taxi or even have drinks at basement bar. Staffs quite friendly and polite, try their best to fulfill my request, love to back again if i need in future.

Was this review helpful? Yes 1
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation and your kind words about your overall experience will be shared to all our staff to upkeep this... More 

Saint Louis, Missouri
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Maybe you get in a rut and pick the same place because of familiarity. My wife and I come to HK quite often from Shenzhen. We always stay at the Charterhouse. The rooms are nice and the desk-concierge staff are great. Are there better hotels? Of course. The sport's bar in the basement is good. The breakfast buffet is nice.

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were delighted with our product and service. Your compliments will be shared to our Concierge team to motivate them for their service performance.... More 

Singapore
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

First impression as we entered the lobby…there was a strong smell of air freshener, and not the type I like (I like citrus scents eg lemon grass) but more like the passé type of perfume. I always feel that strong air fresheners are used to hide other even less appealing smells. That said, I was not able to detect what... More 

Was this review helpful? Yes 1
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. Thank you very much for sharing your thoughts with us and your feedback is definitely of great value for our improvement. As for the room ambience, currently we are taking... More 

Zug, Switzerland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Well it located, 5 minutes from Times Square. Here just good. The employees wear a pin "If I don't smile, tell me." Nobody smiles in 3 days. I did not see any employee smiling. But that's part of their job and I will not remember them... The bathroom was dirty and old, view photos. The tap water is disgusting. It's... More 

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tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on the room cleanliness and our staff attitude, which has affected your overall experience. For immediate remedy your related comments had... More 

Travelers are raving about these Hong Kong hotels

uniondale, ny
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very good variety breakfast with someone to make omlettes. Rooms are really small but well equipped w a refrigerator, a safe, an adapter , a complimentary "handy" cellphone w free international calls and free wifi. However, the carpet in the rooms were stained and dirty and you had to pay for the bottled water to make tea or coffee. A... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to know that you had enjoyed your stay with us and overall was pleased with the breakfast provided and in-room amenities. Indeed, our location is accessible to... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 31, 2015

The Charterhouse Causeway Bay Hotel is conveniently located at Causeway Bay which is very close to Hong Kong Convention Center in Wan Chai and some of the most famous shopping area and malls i.e. Time Square Mall, Sogo and and street markets. Staffs are very nice and courteous. Good buffet breakfast. Rooms are small but well appointed and clean.

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are grateful of your positive feedback on our service and products. In addition, it has always been our objective to provide value added service in particularly our location with... More 

Adelaide, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2015

All staff provided excellent customer service. Front of House were extremely friendly and ever so obliging great service. Rooms were small, tired and a bit dated but all was clean and room staff did an excellent job of looking after your room. Shower was in bath tub so needed care climbing in and out. Eating venues were good, nice bistro... More 

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had met your expectation. Your compliments will be shared to staff concerned to motivate them for their service performance. We are also... More 

1 review
4 of 5 stars Reviewed May 27, 2015 via mobile

Very nice hotel specially you have free WiFi (handyphone) that you can bring anywhere in Hong Kong. That's the only thing I love Here. Hahaha. But they don't have complimentary like free water (they charge u about 9$ or 25$) or coffee.

Was this review helpful? Yes
tonywongHongKong, General Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were pleasant on your recent stay. In fact, handy smartphone is an exclusive privilege for our guests. Besides free wifi access, you could... More 

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
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