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All 613 Hong Kong hotels

The Charterhouse Causeway Bay Hotel

3.0 of 5 Hotel   |   No.209-219 Wanchai Road, Wanchai, Hong Kong, China (Wan Chai)
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The Charterhouse Causeway Bay Hotel
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62%
Ranked #163 of 613 hotels in Hong Kong
A recent review
5 of 5 stars reviewed 4 weeks ago
CharliT2014 Hyderabad, India
  • Reviews (441)
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441 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hyderabad, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Hotel conveniently located near the metro Wanchai and Causeway, taxi available. courteous and efficient. simple air-conditioned, quiet repeat daily. means and expensive restaurants. Continental breakfast. Many local and international shops a few meters.

Was this review helpful? Yes
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are delighted to know that you were satisfied with our service and product. Indeed our convenient location provides easy access to many points of interest and a series of... More

Bangalore
Contributor
19 reviews 19 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 6, 2014

Stayed here in March 2nd week. We opted for a hotel which was near to our client location and we were not disappointed Positives : a) Location is great b) Food is good in the restuarant c) Decent rooms d) Staff is friendly Not so great : a) Most of the floors and rooms can undergo renovations b) When we... More

Was this review helpful? Yes
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to have your constructive comments and they will be taken with our management in order to reinforce our service standard. Meanwhile, we shall incorporate your experience into... More

Stockholm, Sweden
Senior Contributor
42 reviews 42 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 6, 2014

Booked a suite but the room was quite small still but this is expected in HongKong the only hotel that have big room at a fair price is City garden hotel north point. but still the location of Charterhouse is good right in the centre of wan chai.

Was this review helpful? Yes 1
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were general happy with our service and product. Currently we are improving the design of guestroom thru our room rejuvenation program and be... More

St. Petersburg, Russia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 23, 2014

service - not so good. didnt appreciate reception and lobby personnel. whe you have a question to ask and dial reception you always have to wait for many redirections to smb else the WORST- last time i stayed there which was oct 13, they have charged me TWICE for staying,i mean that the first payment which i had done when... More

Was this review helpful? Yes 1
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedback on our service, which has affected your overall experience. Your related comments is dealt seriously by management team and immediate remedy... More

Senior Contributor
28 reviews 28 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 21, 2014

We stayed for 8 nights while attending as conference. The rooms are nice, but small, really small. The bed linens are comfortable, the bathroom updated and cleaned thoroughly every day. The staff is very friendly and very attentive. Every staff person went out of their way to smile and offer greetings. The front desk - very helpful and friendly, The... More

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tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad to learn that you were generally happy staying with us. Your compliments will be shared to staff concerned especially the Concierge team to motivate them for their... More

Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 20, 2014

I was lucky enough to stay in one of their new Signature Rooms. Good size considering it is Hong Kong. Bed was great. They have pillow options (which I love as you get what suits you). The shower was amazing. Wifi was super fast. The hotel for me is perfect as it is basically a 5 min walk to my... More

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tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are delighted that you are generally pleased with our product and service. We are indeed promoting our signature floor, which will offer more contemporary in-room experience with the premium... More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2014

I spent 7 days in a Superior Room Whilst the rooms are aged with a wooden finishing everything is clean and more than suitable I would come back to my room regally during the day to recharge as I explored Hong Kong on foot the location is very good for the price and after a bit of exploring you will... More

Was this review helpful? Yes
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn of your memorable experiences upon your recent stay and you were generally delighted with our service and products. In fact, it has always been our... More

Christchurch
Top Contributor
55 reviews 55 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 9, 2014

Booked on a special rate of under US $100 per night this hotel gave excellent value for money. Efficient check in. Large rooms (by HK standards). Brilliant shower. Comfortable bed and pillows. And every gadget you could possibly need in the room. Clean and modern decor. Price included breakfast which was good. I just wish hotels would stop serving tinned... More

Was this review helpful? Yes
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are pleased to learn that you were delighted with our product and service. Indeed, our location is accessible to many shopping such as Hysan Place and SOGO within walking... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 7, 2014

I stayed at this hotel for 3 nights as a stepping city to China in another 5 days.  The hotel is in great location between Causeway Bay and Wanchai area which both subway stations are within 10 minutes in walking.  Room is not big but fine for accommodate especially with the strong wifi throughout the hotel (I won’t ask for... More

Was this review helpful? Yes
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are glad that our products and services had fulfilled your expectation and your compliments will be shared to our staff especially the Concierge Team. We shall incorporate your experiences... More

Auckland Region, New Zealand
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 4, 2014

Despite being in direct email contact during the week, Charterhouse made a mistake registering my booking, so upon my arrival at 1:30am I was informed that I had no room for the night and that my friend (who had arrived earlier) was sleeping on the floor of another room. Mistakes happen, but the customer service response was comical at best.... More

Was this review helpful? Yes
tonywongHongKong, Manager at The Charterhouse Causeway Bay Hotel, responded to this review

Dear Guest, Thank you for choosing The Charterhouse Causeway Bay, Hong Kong and giving us your feedback on Tripadvisor. We truly appreciate your feedback made on our product and service. We are regretful to learn of your adverse feedbacks on our reservation arrangement and service, which has affected your overall experience. For remedy action our senior management had evaluated the... More

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Additional Information about The Charterhouse Causeway Bay Hotel

Address: No.209-219 Wanchai Road, Wanchai, Hong Kong, China
Location: China > Hong Kong > Wan Chai
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Charterhouse Causeway Bay Hotel 3*
Reservation Options:
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Also Known As:
Charterhouse Hotel Hong Kong
The Charterhouse Causeway Bay Hotel Hong Kong

182 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Charterhouse Causeway Bay Hotel Hong Kong is an elegant hotel, conveniently located at the edge of Causeway Bay in Hong Kong Island. The Hong Kong Convention and Exhibition Centre and Causeway Bay MTR subway stations are within easy walking distance of the hotel. The majority of tourist attractions and business areas are easily accessible within 10 minutes drive. Considering the needs of our business visitors, our hotel shuttle will take you to Hong Kong Convention and exhibition Centre during trade fair and event periods in just a few minutes. For our visitors exploring different beauties of Hong Kong, splendid shopping malls like Times Square, Hysan Place and easy transportation system like Causeway Bay subway station are a few steps from our hotel which will never disappoint you. The Gazebo Restaurant, Champs Bar, Harry's Bar and Lounge and Fitness Room 23 hours a day provides you the relaxing places to enjoy your life and escape from the hustle and speed of the city of the day. Free Wifi is available at all guestrooms and public areas are even make your stay more pleasurable. ... more   less 
Number of rooms
294

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