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Sheraton Hong Kong Hotel & Towers

4.5 of 5 No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
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Certificate of Excellence 2014
Sheraton Hong Kong Hotel & Towers
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Sheraton Hong Kong Hotel & Towers
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1,783 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (414)
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Perth
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was looking forward to evening snacks in the Platinum lounge. Food cold and unappetising. Preferred the old lounge. Despite no windows, that was better than the Towers lounge. Small room with obstructed harbour view was better than a suite without real view. Staff were nice, except an intrusive Housekeeping call - "Would you be leaving earlier than arranged"? Lobby... More

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Singapore, Singapore
Top Contributor
93 reviews 93 reviews
75 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we stayed in a Towers Harbour View room, very nice and well appointed room. The hotel is old but has been refurbished, the room we had looked entirely new except for the floor and wall tiles in the bathroom. You stay in tis hotel for the view so make sure you pay a bit more for Towers Harbour View Room.... More

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear GlobalNomad62, Thank you for your support for Sheraton Hong Kong and we are pleased to learn you generally enjoy the stay with us. We are sorry that our guestroom and food selection did not meet with your expectations and please rest assured your comments will be shared with our teams for review and future improvements. We are looking forward... More

Chicago
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

For three of us staying for a short two night + 1 day layover, perfect location. We could walk to Harbour, hop the ferry etc. Service was very nice and we really enjoyed the sky bar on our first night before walking to a nearby restaurant on the 29th floor. However, we felt our dinner the second night in the... More

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear keleherCRCM-Salchert, Thank you for your support to Sheraton Hong Kong. On your next stay, you are welcome to check out our official website for promotional offers on harbour view room which offers spectacular seaview. and other exclusive offers. You may also consider our suites which offer more spacious accommodation for your stay. Also, you are most welcomed to inform... More

Red Deer, Canada
Top Contributor
94 reviews 94 reviews
23 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Sorry for the super late review. We stayed here in Nov 2013 after a long trip backpacking around Nepal, so this room felt like the most luxurious thing in the world after that! We only stayed in one of the basic rooms (we were only there for 3 nights). The room is a little small, but if you don't have... More

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SheratonHK, Rolf Von Weissenfluh, Executive Assistant Manager - Food & Beverage, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear LazyRose, Thank you for sharing your thoughts with us. We regret that the in-room dinning experience was disappointing . Please rest assured that your comments will be shared with the team for review and improvement. On your next visit, please check out the official website for special accommodation package with complimentary WiFi and other exclusive benefits. Alternatively, you are... More

Tel Aviv, Israel
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

location is very good. close to Nathan road and to the ferry (if you need to go the exhibition center at Hong Kong). rooms are small - but i've seen smaller in HK. we stayed at the tower - Harbor View room - which you must take - without the view it's worthless. Breakfast for the Tower guests is wonderful... More

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Batia284, Thank you for your sharing. We regret that the lounge is not up to your expectation and please rest assured that the team will review and improve accordingly. On your next visit, please check out our official website for special accomodation package on suite for a more spacious stay. We look forward to seeing you again soon. With... More

Toronto, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

From the hotel arranged limo from the airport to the 5 night stay. All good at the Sheraton Kowloon. Had a nice harbour view room, while the carpet was a bit worn and needed updating, room was clean, bed comfortable. Only two complaints, one was that the wifi was slow. The second was the service at the Sky Lounge was... More

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SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Tymetraveller, Thank you for sharing your review with us. While we strive to provide excellent service to our guests, we regret to learn about your disappointment during the stay. We will definitely share your comments with our housekeeping, IT and food & beverage team. We look forward to welcoming you again at Sheraton Hong Kong. With warmest regards, Sarwar... More

Melbourne, Australia
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

From the time you get off your taxi and check in to the time you depart and after leaving you luggage in storage everything just works the way you expect it to. The Hotel may be a little older now, but our room had been renovated and we had a great view of the harbour. Staff are proffessional and helpful,... More

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Frank L, We are grateful for your encouraging review and definitely we will extend your appreciation to the team. Hope to see you again soon at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More

Singapore, Singapore
Top Contributor
55 reviews 55 reviews
54 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Well back again since I'm unable to book W Hong Kong due to the Golden Week, however this return stay has not failed me. Despite the ongoing protests, it did not really affect TST area. There were still many tourists and locals doing what they do everyday. Booked a Harbour view room for myself and family, room was clean and... More

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear nivla83, Thank you for your positive feedback! Your comment on the closet is well received and please rest assured we would share your comment with the team. Looking forward to serving you again at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More

Vallejo, California
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff of the property was very nice and efficient. Location was handy. View of Victoria Bay and HK island were splendid. Daily breakfast received high marks, as did the well-skilled and served dinner at one of the hotel's restaurants. Ironically, Morton's is also inside the hotel, but not a part of Sheraton - Chicago, instead. The suite was extremely... More

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear LRG113, Thank you for sharing your encouraging comments with us. We sincerely look forward to welcoming you again at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More

New Jersey
Top Contributor
74 reviews 74 reviews
36 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for four nights using our Starwood points in a harbor view room on an upper level floor. We were very happy with our stay. The room was a little on the small side coming from American standards but it was very comfortable and the view of HK island was just amazing. We did not have breakfast at the... More

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Kelly D, It is always our pleasure to hear from the happy guests. Thank you for your compliments and we will definitely share your kind words with the team. Looking forward to your return at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More

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Hotel Summarization (Beta)

What travelers say

  • Nathan road(43)
  • Star ferry(27)
  • Great location(21)
  • Harbour view room(16)
  • Light show(9)
  • Sky lounge(8)
  • Buffet breakfast(7)
  • Tsim Sha Tsui(7)
  • Very friendly(6)
  • Mtr station(6)

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Hong Kong Hotel & Towers 4.5*
Number of rooms: 782
Reservation Options:
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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