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All 581 Hong Kong hotels

Sheraton Hong Kong Hotel & Towers

4.5 of 5 Hotel   |   No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)
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Ranked #74 of 581 hotels in Hong Kong
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
WildcatNZ Auckland Central, New Zealand
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1,539 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Auckland Central, New Zealand
Top Contributor
102 reviews 102 reviews
65 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed in a towers harbour front room. The rooms are a little on the small size but if you like watching the boats on hong kong harbour day and night the views are exceptional. The towers breakfast was very good with great service. I thought the evening canapes were a littld lacking comparef to other towers lounges but nothing... More

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Cairo, Egypt
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

The hotel was good. The Location was perfect . We were upgrade to a nice suite BUT the massage was awful!!! Unprofessional, painful and not clean .... actually I asked the masseuse to end the session half way

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Mumbai
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Enjoyed staying at Sheraton, Hong Kong Hotel & Towers No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China. The lunch at 18th floor over looking the bay was a fabulous experience. Quality of breakfast served needs improvement

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New York City, New York
Contributor
20 reviews 20 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Just stayed there for four nights. Had to check out and move to another hotel for the rest of my stay. I'll be honest - I booked it because I am loyal to Starwood (Gold, very close to Platinum) - and after reading the reviews, I figured I could deal with it. I was wrong. Yes, it's a great location... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Neil S, We are sorry for the disappointment that you have encountered during your stay, please rest assured that your feedback will be extended to the concerned departments for review and future improvement. As you have mentioned, we have just completed the first phase of refurbishment project, and up to half of our guestrooms are already in freshly new... More

Union City
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

As a long time SPG Platinum member, I had very unpleasant experience with Seraton HK hotel guest service. I have stayed at Sheraton HK many time previously and all the restrooms had separate standing showers. This time Sheraton gave me a room that I paid for over $300USD without a standing shower. I then asked to change to a room... More

Was this review helpful? Yes 1
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear travelerwisdom, Thank you for writing us a review. We apologize for your disappointments due to room arrangement. As much as we are committed to reward our invaluable SPG guests, we appreciate your kind understanding that the requested room type might not be available during your stay. Once again thank you for your support for Sheraton Hong Kong and we... More

Minneapolis, Minnesota
Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed 3 nights after our cruise. The views are terrific. Get a room facing Hong Kong to watch the lights on the island. We were on the 17th floor, the Club Floor. If you can't get that floor just go up to the bar to watch the light show. The staff on the club floor were great. The rooms... More

Was this review helpful? Yes 1
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear TioTim, Thank you for staying with us and we are glad that overall you have enjoyed your stay at Sheraton Hong Kong. On your next visit, please do not hesitate to contact us at sheraton.hongkong@sheraton.com so that we can have your room preference recorded to better prepare for your future stays. Thanks and look forward to serving you again... More

Miami Beach, Florida
Top Contributor
80 reviews 80 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic views and wonderful free amenities for Platinum guests will have me seeking no other place to stay while in Hong Kong, the Sheraton Hotel & Towers was a phenomenal stay. Located right at the tip of Kowloon facing Hong Kong island, you will see why this harbor is so famous--ask for a room on the upper levels facing the... More

Was this review helpful? Yes 1
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear SuzanneGarber, Thank you very much for your warm compliments regarding your recent stay and we are delighted to hear that our accommodation and hospitality had left you with a lasting impression. It is always an honor for us to be of your service and we look forward to welcoming you again soon. With warmest regards, Charles Woo Managing Director... More

Hong Kong, China
Contributor
17 reviews 17 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed a few days on business. Have stayed at many hotels in HK and generally avoided the Sheraton due to its location (Kowloon side, in TST). Having lived in HK for 3 years, I would always recommend that tourists and business travellers stay on the island unless there's a specific reason to be in Kowloon or if budget is a... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear T1ggerTraveller, Thank you for taking time to write us a review and we regret to learn that your stay was not up to your expectations. We treasure every opportunity to listen to our guests, please do not hesitate to contact us by email at sheraton.hongkong@sheraton.com with details of your concern and allowing us to identify our areas of improvement.... More

Melbourne, Australia
Top Contributor
107 reviews 107 reviews
52 hotel reviews
168 helpful votes 168 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here twice in the last 2 weeks. Once for one night and once for 4 nights. Great location, right at the end of Nathan Road. Very close to shops, restaurants etc and right beside the Harbour. Nice views from some of the rooms. Short walk to the subway station. Breakfast - a great selection of food. Coffee could be... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear TonyB_au, It is our pleasure to know overall you had a pleasant stay with us and your warm compliments will definitely be shared with our team for their dedication to guest satisfaction. At the same time, we are also appreciative of your feedback regarding our design and we will share with our Engineering team for further reference. Thanks and... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

It was a great stay, too bad we were only there for 1 night. The staff was attentive special thanks to Kurt from front office who have ensure our visit was comfortable. The bellman who assisted our luggage ensured that the taxi driver knows where to take us for our next destination. Overall this is a highly recommanded hotel with... More

Was this review helpful? Yes
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Acez246, It always fills us with great joy to hear from our guests and I am proud that our attentive and genuine services have brought you an enjoyable stay. I will definitely extend your warm compliments to Kurt and other associates which will be the best reward for their dedication to service excellence. We look forward to bringing you... More

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Hotel Summarization (Beta)

What travelers say

  • Nathan road(55)
  • Great location(34)
  • Star ferry(27)
  • Harbour view room(16)
  • Light show(9)
  • Sky lounge(8)
  • Buffet breakfast(7)
  • Tsim Sha Tsui(7)
  • Rooftop pool(6)
  • Mtr station(6)

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Location: China > Hong Kong > Tsim Sha Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Family Hotel in Hong Kong
#51 Business Hotel in Hong Kong
#55 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Hong Kong Hotel & Towers 4.5*
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is conveniently located at the heart of the business and shopping district in Tsim Sha Tsui, overlooking the breathtaking views of Victoria Harbour. There are 8 restaurants and lounges on site. The subway station (MTR) and Star Ferry are only steps away, connecting you to major areas of the city and Mainland China. Hong Kong International Airport is only 35 minutes away by car. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Sheraton Hong Kong Hotel
Sheraton Hong Kong
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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