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All 508 Hong Kong hotels

Sheraton Hong Kong Hotel & Towers

4.5 of 5
No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)
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Sheraton Hong Kong Hotel & Towers
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84%
Ranked #63 of 508 hotels in Hong Kong
Most recent review
5 of 5 stars Reviewed June 17, 2013
Sanjaypkothari Mumbai (Bombay), India
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1,224 reviews from our community

Traveler rating
    494
    514
    154
    50
    12
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Families
200
 
Couples
307
 
Solo
136
 
Business
370
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Mumbai (Bombay), India
Senior Contributor
46 reviews 46 reviews
38 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 17, 2013 NEW

I stayed for a night in this hotel in November 2012 and quite liked the place. However, I did not explore the surroundings last time and this time I did. Right next to the hotel, I had great Indian vegetarian food at Chung King mansion. That is a huge plus for an Indian vegetarian like me. Right across the road,... More

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Boston, Massachusetts
1 review
3 of 5 stars Reviewed June 14, 2013 NEW

I am at their restaurant right now and what do I see? A cockroach strolling around. I like this hotel, good location and such, but their goes my dinner. The view from my room is decent, the employees courteous, and i am sure the roach may not be a reflection of starwood's efforts to keep the place clean. After all,... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 17, 2013

Dear Arezki123, Thank you for staying with us and we would like to express our deepest apology for your compromised experience. Please rest assured hotel hygiene remains to be our top priority and we will make every effort to ensure our sanitation is maintained at its highest standards. Once again thank you for your comments and we genuinely look forward... More

Senior Contributor
33 reviews 33 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 11, 2013

Hotel is in a good location in Kowloon near the harbour in TST, but personally I prefer the island when I stay in HK. Rates are always on the high side for the quality and age if the hotel, significant improvements could be made for example - 1) Breakfast is not great, the buffet is not exciting and it is... More

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See 2 more reviews by Tysin30 for Hong Kong
Redondo Beach, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 10, 2013

I love my Starwood Points, so it's to my delight that Sheraton Hong Kong is one of the preferred hotels for our company. I've been a regular here for the past two years and have become friendly with the staff. The benefits of being a platinum member, I always am guaranteed an upgrade. Here's a summary of all my experiences... More

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See 3 more reviews by Yohan L for Hong Kong
Perth
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 10, 2013

We enjoyed our stay at the Sheraton and thought the location was fantastic. Room was great (harbourview) however bathrooms are surprisingly tiny (for a 5 star hotel). Our only real gripe is that wifi is not included in room rates. Staff were very helpful and friendly.

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 12, 2013

Dear Psarou, Thank you for staying with us and we are glad that you enjoyed our hospitality and convenience throughout your stay. Should your travel plans bring you back to Hong Kong, you may visit our official website for latest promotions which include in-room internet access and other exclusive benefits. Alternatively, you are most welcome to visit Link@Sheraton internet lounge... More

Farmington, CT
Top Contributor
67 reviews 67 reviews
47 hotel reviews
Reviews in 41 cities Reviews in 41 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 9, 2013 via mobile

This hotel, in Kowloon, is tucked away, not upfront, like their neighbor The Peninsula. Our van brought us to a lower level and we went to the second floor lobby ( not at all as opulent as the other Asian hotels we had stayed in), where a very inefficient and uncaring young woman checked us in. As Gold members we... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 12, 2013

Dear VEGO, Thank you for staying with us and it is to our disappointment to learn your recent stay was not up to your expectation. As much as we make our best efforts in offering enhanced rooms for our SPG Gold members, we regret that it was not available at the time of check-in due to very high occupancy. Yet... More

newport
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 7, 2013

Took my wife jan on this trip so stayed on the club floor with harbour view,still have the very high standards with great service.just a great place to stay in HK but not so expensive as other five star hotels.the second part of our journey was to the Sheraton kuala lumpur ,which I will review next but not in same... More

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See 5 more reviews by geoffreyt for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 12, 2013

Dear geoffreyt newport, Thank you for your continuous support and we are delighted to hear your stay was enjoyable. We appreciate your warm accolades and hope this wonderful experience will bring you back with us in the near future. With warmest regards, Charles Woo Managing Director Sheraton Hong Kong Hotel & Towers More

Helsinki - Finland
Top Contributor
114 reviews 114 reviews
78 hotel reviews
Reviews in 41 cities Reviews in 41 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed June 7, 2013

I had the wonderful pleasure of spending a few nights in May at Sheraton hotel on Nathan road. From the 40+ hotels I have stayed in Hong Kong, Sheraton clearlt ranks amongst the best hotel experiences in the city. The location almost on top of MTR station is fantastic, Nathan road and most of TST is right outside of the... More

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See 43 more reviews by Totti K for Hong Kong
SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 12, 2013

Dear Totti K Helsinki - Finland , Thank you for staying with us and it is to my great pleasure to read how much you've enjoyed your stay at the Sheraton Hong Kong. Your satisfaction is the greatest recognition of our team's dedication to service excellence and we look forward to bringing you another wonderful stay in the near future.... More

USA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 6, 2013

Swimming pool capacity is a problem at the weekends - not enough chairs - guests get quite upset Gym is fully booked at 6.05am - the area is tiny and there are not enough machines for a hotel of this size

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 12, 2013

Dear RabaulUSA, Thank you for staying with us and it is to our regret to learn your recent experience at the health club did not meet your expectations. I will look into the issue with our health club for improvements on pool and gym arrangements and please also rest assured your feedback will be taken into consideration in the planning... More

Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 6, 2013

On check-in my family and I were given an unclean room that smelled like a public toilet. When I asked about a harbor view suite similar to that given in June last year, I was initially advised that I had never ever been given any harbor view suite. The Duty Mgr later corrected this advice and subsequently gave us a... More

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SheratonHK, General Manager at Sheraton Hong Kong Hotel & Towers, responded to this review
June 12, 2013

Dear steveamcb, Thank you for staying with us and it is to our regret to learn your recent stay was not as fulfilling as it should be. Your feedback are duly noted and we will take immediate action to reinforce our staff training to ensure a hassle-free experience on your next visit. Your comments also provided us valuable insights for... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Nathan road(64)
  • Great location(37)
  • Star ferry(34)
  • Harbour view room(24)
  • Light show(15)
  • Tsim Sha Tsui(12)
  • Sky lounge(8)
  • Very good(8)
  • Rooftop pool(7)
  • Buffet breakfast(7)

Additional Information about Sheraton Hong Kong Hotel & Towers

Address: No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Phone Number:
Region: China > Hong Kong > Tsim Sha Tsui
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Business Hotels in Hong Kong
#50 Family Hotels in Hong Kong
#50 Luxury Hotels in Hong Kong
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Sheraton Hong Kong Hotel & Towers is conveniently located at the heart of the business and shopping district in Tsim Sha Tsui, overlooking the breathtaking views of Victoria Harbour. There are 8 restaurants and lounges on site. The subway station (MTR) and Star Ferry are only steps away, connecting you to major areas of the city and Mainland China. Hong Kong International Airport is only 35 minutes away by car. ... more   less 
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Also Known As:
Sheraton Hong Kong Hotel And Towers
Sheraton Hong Kong Hotel
Sheraton Hong Kong
Hong Kong Sheraton
Sheraton Hong Kong Hotel & Towers

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