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Sheraton Hong Kong Hotel & Towers

#82 of 693 Hotels in Hong Kong
Certificate of Excellence
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No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
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Sheraton Hong Kong Hotel & Towers
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2,137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (524)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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  • All months
    (2137)
  • Mar-May only
    (534)
  • Jun-Aug only
    (555)
  • Sep-Nov only
    (509)
  • Dec-Feb only
    (539)
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Toronto
Level Contributor
268 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed in a "club" room and really enjoyed our stay. The room was spacious, the bed comfortable, large bathroom. We had a harbour view which was a treat. The rate included breakfast and wi-fi. The buffet breakfast on the 18th floor was great, in addition to the buffet you can order from the menu. Throughout the date there are... More 

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Redditch, Worc's
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 5 nights and 1 further night before returning home. On arrival check in was efficient and smooth. The rooms we had were clean and well furnished. The buffet breakfast was a very high standard. The hotel itself was very clean and efficient. Situated in a convenient area with good transport and tourist amenities. I would be happy... More 

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Ocean Isle Beach, North Carolina
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

One of my favorite hotels in Hong Kong. The breakfast buffet is unrivaled. Rooms are modern, spacious and well-equipped. The gym and pool are exceptional. The location is convenient and excellent restaurants within short taxi or walk. Recommended.

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear NorthCarolinaSurfers, We are truly grateful for your encouraging comment and definitely we will share your kind words with the team. The team and I look forward to welcoming you again at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More 

Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This a very nice hotel. The setting over looking Victoria harbor is not only very picturesque but also right in the hub of things on Nathan Rd Kowloon. Staff were friendly and well trained and the over all experience was pleasurable. I found the price we payed very reasonable and good value. I will be back.

Was this review helpful? Yes 2
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Wim-ODP, It is delightful to read about your experience at Sheraton Hong Kong and we are glad that you have enjoyed your stay with us. Thank you very much for your compliment and we will definitely extend your kind word to the team. Look forward to hosting your next stay in Hong Kong soon. With warmest regards, Sarwar Mohamed... More 

Sydney, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Stayed for 6 nights and found this hotel to offer a great location with a good standard of accommodation. Rooms are quite small but it is HK. We had harbour view which was good but try to get as high as possible as the intercontinental hotel is in front, so lower floors view will be obscured. Bathrooms and shower were... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear dazzawot, Thank you for choosing Sheraton Hong Kong and we are glad to know that you have enjoyed your stay with us. On your next visit, please check out our official website for special suite offers for a more spacious stay and other exclusive benefits. We look forward to hosting you next stay in Hong Kong soon. With warmest... More 

Melbourne, Victoria, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms are TINY. Location is great if your are in town on business, or there for shopping. Hotel is in need of an update as its pretty old. Front desk is extremely slow at registering guests. Breakfast is average, nothing to write home about but lovely views.

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Ainsley007, Thank you for taking time to share your review with us and hope that you have made the most of our convenient location. We are sorry to learn of the waiting time during check-in process and please rest assured the team will review the man power arrangement especially during peak hours so as to ensure that our guest... More 

Shanghai Region, China
Level Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in this hotel whenever I need to do shopping in HK as you can walk back to hotel either to rest of unload your shopping bags. Rooms are just average but great location as its near the golden mile walk . Hotel serves great breakfast and have good Chinese restaurant

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear teo a, Thank you for sharing your comments with us and we are that you have generally enjoyed the stay with us. On your next stay, please visit our official website for special promotion on Towers level for a more luxurious experience with additional benefits. We are looking forward to be of your service again. With warmest regards, Sarwar... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My family was lucky to be given an upgrade. - suite My brother last stayed with Sheraton was not satisfactory as they were renovating their club lounge last year. They honored their promise to give him a great experience on his return and they did! Excellent. Manager Ms Tse was present to greet us. Size of suite, big for HK... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Hilda H, It is delightful to read about your Towers experience and we are glad that you have enjoyed the stay with us. Thank you very much for your compliment and we will definitely extend your kind word to Maness, the Towers team and the culinary team. Look forward to hosting your next stay in Hong Kong soon. With... More 

Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We have had the best experience with this hotel, form the moment we arrived at 8am as our pull up we had 3 Porter came right up and got our bags, and we made a request for an early check in being a SPG member and we could not be more thankful that they got us a check in at... More 

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear John L, We are truly grateful for your compliment and it is great to know that our new in-room amenities offer a great help for your stay in Hong Kong. We sincerely look forward to welcoming you again at Sheraton Hong Kong before long. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel &... More 

Seattle, Washington
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The room was large but slightly dated as is the hotel. Nothing terrible, just a bit of an older feel in some areas in regards to style. The location of the hotel is unbelievable though. The next door neighbors are the famous Peninsula Hotel, and the Sheraton is right on the main shopping street Nathan Road. Also, rooms with views... More 

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Lace S, We are truly grateful for your encouraging reviews and we are glad to know that you have generally enjoyed the stay with us. Your comments on the gym facilities are duly noted and please rest assured that we will pass it to our service provider for review and improvement. On your next stay, please visit the official... More 

Hotel Review Summarization

What travelers say

  • Star ferry(22)
  • Nathan road(19)
  • Harbour view room(15)
  • Great location(12)
  • Light show(7)
  • Buffet breakfast(6)
  • Mtr station(6)
  • Very friendly(6)
  • Rooftop pool(5)
  • Sky lounge(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (77)
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Amenities (25)
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Deluxe Harbour View Room (41)
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Deluxe Room (39)
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Harbour View Suite (61)
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Pool (24)
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Restaurants and Bars (61)
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The Hotel (54)

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
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