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Sheraton Hong Kong Hotel & Towers

#79 of 691 Hotels in Hong Kong
Certificate of Excellence
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No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
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Stay 3 Pay 2 at Sheraton
Best prices for: 1 room 1 guest
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Sheraton Hong Kong Hotel & Towers
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Sheraton Hong Kong Hotel & Towers
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2,029 reviews from our community

Traveler rating
    779
    859
    291
    74
    26
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355
509
182
660
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (492)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
  • All months
    (2029)
  • Mar-May only
    (491)
  • Jun-Aug only
    (490)
  • Sep-Nov only
    (509)
  • Dec-Feb only
    (539)
All months
California
2 reviews
4 of 5 stars Reviewed yesterday NEW

Convenient to MTR but so-so compared to similar hotels in Beijing or Shanghai. Rates were competitive relative to other hotels in Hong Kong but there are many levels -eg, two twin beds in the least cost double. Gym was staffed but it closed at 10 pm, which was tied to the pool schedule and not as convenient as other hotels.... More 

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Australia
Top Contributor
82 reviews 82 reviews
52 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was a good location for a two day business meeting. The rooms was comfortable and well maintained. The amenities were beautiful and good for my style of business travel.. Staff were knowledgeable and friendly. Housekeeping staff were accommodating and able to fit in with my schedule. Although I asked for a harbour view at check-in I ended up... More 

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New York City, New York
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel provides everything you need in Hong Kong. It is in walking distance of the MTR, has a lovely pool and gym, has wonderful views of the harbor and has luxurious beds. It has a good business center and attentive staff. I stay at this place whenever I fly into Hong Kong.

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New York City, New York
Top Contributor
79 reviews 79 reviews
26 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

There is absolutely nothing wrong with this hotel but there is nothing outstanding about it either!! This is the kind of place where i will stay for 1-2 nights when i am alone on business but there are better choices if i was coming with my wife, As a Starwood elite member, i am treated quite well and the amenities... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear wdchuck1, Thank you for sharing your comments with us. Your comments on the breakfast, bathroom and health club are duly noted, please rest assured that our team will review to ensure that our guests experience will not be compromised. We sincerely hope to see you again at Sheraton Hong Kong. With warmest regards, Sarwar Mohamed Executive Assistant Manager -... More 

Norfolk, Virginia
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a review of the Towers, the Sheraton's (rough) equivalent of Club Level. We upgraded our four night stay to a harbor view room in the Towers and were highly satisfied. The view, of course, is postcard perfect. Breakfast was generally excellent. Service was a little disjointed but nothing that marred the experience. Happy hour was uniformly great -... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear fourblackstone, We are truly grateful for your compliment and definitely we will share your kind words with the team. On you next visit, please check out the official website for the special accommodation package of the harbor view suite for a more spacious stay with other additional benefits. Hope to see you again soon at Sheraton Hong Kong. With... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is a great place to stay in and enjoy the view of Victoria Harbor (HK landmark), surrounded with shopping center, malls & lots of food outlets, very close to metro station, only 2 minuets walking distance,so you can access any place in Hong Kong (thanks to the great easy metro network). Staff are friendly, service is good, view is... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Tarek F, It is always a pleasure to hear from our happy guests and we hope you have made the most of our convenient location. We are glad to know that you have enjoyed the stay with us with the spectacular harbor view. Thank you for your compliments and we look forward to serving you again in the near... More 

Lima, Peru
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice hotel very well located to canton road shops (LV, channel, Gucci, etc) with an inside mini shopping called sogo. rooms are comfortable and nice, breakfast is good but expensive as hell, not worth for the money. And it is a shame internet for the price of the stay is not offered free. Will try other hotel next time I... More 

Was this review helpful? Yes 1
SheratonHK, Rolf Von Weissenfluh, Executive Assistant Manager - Food & Beverage, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear WilliamDyer, Thank you for sharing the review with us. We are pleased to update you that starting from Feb 2015 onwards, SPG members could enjoy complimentary internet access by booking through our official website, please check it out on your next visit for special accommodation package with other additional benefits. Your comments on the breakfast are well received, please... More 

Beijing, China
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall there are many things to like about the Sheraton HK Hotel. The rooms are spacious for one thing, very comfortable, modern and clean. The location is fabulous and the hospitality of staff is very good too. If you're booking this hotel, just double check to see if Wi-Fi is included and if breakfast is in your package. Factor in... More 

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Lauren V, It is always our pleasure to hear from our happy guests, and we are glad to know that you have generally enjoyed the stay with us. We are pleased to share with you that starting from Feb 2015 onwards, SPG members could enjoy complimentary internet access by booking through our official website, please check it out on... More 

Surfers Paradise, Australia
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

At check in I had a few problems not getting the room I asked for and a few other things and I left the desk a little mad. But after making a phone call to the front desk and telling them the problem that I had they did every thing in their powers to fix my issues. I got an... More 

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Michael K, We apologize for the inconvenience caused by room change. Thank you for the kind compliment and definitely we will share your kind words with Hawkins and the team. We will be at your service all the time. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More 

San Diego
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I wouldn't likely return to or recommend this hotel if I stayed in same area again. I'd say I'm 7 out of 10 satisfied with my overall experience as a guest in this hotel. Overall, compared to my expectations of SPG properties it was lacking. The rooftop pool was quite small and didn't accommodate enough people. Luckily, I was able... More 

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Sstalev, Thank you for sharing your review with us. Your comment on our swimming pool and lounges are well received and please rest assured that we will share with our service provider and the team for review accordingly. Hope to see you again at Sheraton Hong Kong soon. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton... More 

Hotel Review Summarization

What travelers say

  • Star ferry(22)
  • Nathan road(21)
  • Harbour view room(15)
  • Great location(13)
  • Light show(7)
  • Very friendly(6)
  • Mtr station(6)
  • Buffet breakfast(6)
  • Tsim Sha Tsui(5)
  • Rooftop pool(5)
Questions? Get answers from hotel staff and past guests. Ask a question

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Pool/beach area (31)
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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
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