We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Hong Kong Hotel & Towers

#83 of 695 Hotels in Hong Kong
Certificate of Excellence
Hotel website
Hotel deals
No.20 Nathan Road, Tsim Sha Tsui, Hong Kong, China
Special Rate
Stay 3 Pay 2 at Sheraton
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Sheraton Hong Kong Hotel & Towers
View Map
Add Photo Write a Review

2,184 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    832
    935
    310
    79
    28
See reviews for
387
537
194
715
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (529)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (2184)
  • Mar-May only
    (534)
  • Jun-Aug only
    (602)
  • Sep-Nov only
    (509)
  • Dec-Feb only
    (539)
All months
Victoria, BC
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from 3 nights (via Airmiles) at the Sheraton Hotel & Towers - what a fabulous stay! We were on the Deluxe guestroom floor (not sure if that was special or just named that way). Currently the building btw the Sheraton & the Harbour view is under construction (cons: construction noise 8:30am-4pm; pros: harbour view right now!). I... More 

Was this review helpful? Yes
New Delhi, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed in the month of Match this year with family in Harbour view room on a higher floor which gives an amazing view of the Harbour. The hotel is situated right in the harbour on the corner of the Nathan Road which makes it a perfect place to shop around and also many good dining options are available in the... More 

Was this review helpful? Yes
Cape Town
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

After staying at other Sheratons, this one needs updating. I accept the small rooms as Hong Kong is premium space, but the decor is looking faded. The check in is the biggest pain of all. Every time we check in, it's as if the person on the desk is a trainee and very confused... such a tedious process. Another irritation... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Thalia68, Thank you for spending your time to share the comments with us and we regret that part of your experience was not up to your expectations, your valuable comments would be shared with the team for improvements. On your next visit, please check out our official website for special suite packages for a more spacious stay with other... More 

Brisbane, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel is in the middle of all the action/shopping in Tsim Sha Tsui. The harbour view room has a stunning view of the Hong Kong harbour, which lights up at night with an amazing show. Staff are very friendly and welcoming.

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear melamck, It is always a pleasure to hear from our happy guests and we are glad to know that you have enjoyed your stay with the spectacular harbor view. Thank you once again for your compliments and we look forward to serving you again in the near future. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton... More 

Level Contributor
159 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We came early morning and the room was not ready so we spend time walking around for 2 hours and really was great location with many thing in walking distance the shops resturant and massage centers The lobby is romantic and big and the service was good The room is fantastic in higher floor with nice city view and was... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear abdulrahman542, We are truly grateful for your encouraging comments and hope you have made the most of our convenient location. We look forward to welcoming your return in the near future. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel & Towers More 

Bangkok, Thailand
Level Contributor
159 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 1 week ago

this is one of those hotels that does everything good but never going to make the cut of being excellent. the room is nice, esp if u have one facing the harbour. be careful though as there are buildings in front of the hotel, so to get uninterrupted view of the skyscrapers, ideally get the higher floor rooms. the room... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear banjapat, It always fills us with great joy to hear from our happy guests. We will definitely extend your warm compliments to the teams which will be the best reward for their dedication to service excellence. The team and I look forward to bringing you another memorable time in the coming future. With warmest regards, Sarwar Mohamed Executive Assistant... More 

Boston, Massachusetts
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was looking a place to say in Hong Kong after finishing work in Shenzhen, China and before flying out of HKG airport the following morning. I booked the Sheraton Hong Kong on the recommendation of my work travel agent. The hotel is located in Kowloon, and is ~ 1 block from Victoria Harbor. The location is great but there... More 

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Anne T , Thank you for sharing your review with us. On your next visit, please do not hesitate to contact us in advance so that we could better prepare for your stay with your room preferences. Alternatively, you are most welcomed to check out our official website for special offers on Sheraton Towers which not only offer guaranteed... More 

New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed for 3 nights in a standard room (non harbour view). One cannot take away the location of Sheraton, very centrally located. Overall the property looks very tired and old. One current issue with the stay was a lot of day time noise in the courtyard facing rooms (not informed before) due to construction in the next door building.

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear argupta26, Thank you for sharing your feedback with us and we regret to learn about the disturbance caused by the land redevelopment project adjacent to us. Should travel bring you back to Hong Kong in the future, please contact us in advance so that we could better prepare for your stay. We very much look forward to welcoming your... More 

Level Contributor
88 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed very much the sheraton Hotel in HK, Kowloon. Great service and nice rooms. the view to HK side was beutiful especially at night. upstairs you can enjoy fine Restaurants. and a cigar bar. i really liked the Morton's stake house which is in the Hotel.

Was this review helpful? Yes
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear Ehudineze, It is always a pleasure to hear from our happy guests and we are glad to know that you love the stunning harbour view from our rooms. Thank you for your compliments and we look forward to serving you again in the near future. With warmest regards, Sarwar Mohamed Executive Assistant Manager - Rooms Sheraton Hong Kong Hotel... More 

Wassenaar, The Netherlands
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

I have been a loyal SPG member for years but this hotel, which unfortunately i thought i needed to use once in a while, is really loosing it's edge. The price value is really getting ridiculous and the service is going down. As a platinum member I had to wait 20 minutes before I was checked in, the room was... More 

Was this review helpful? Yes 1
SheratonHK, Sarwar Mohamed, Executive Assistant Manager - Rooms, Sheraton Hong Kong Hotel & Towers at Sheraton Hong Kong Hotel & Towers, responded to this review

Dear JLJB182, Thank you for your lasting support towards Starwood hotels and it is to our regret that part of your stay was not up to your expectation, your comments on the check-in experience and also the guest service are well received and please rest assured that we will reinforce staff training to ensure that guest experience would not be... More 

Hotel Review Summarization

What travelers say

  • Star ferry(22)
  • Nathan road(19)
  • Harbour view room(15)
  • Great location(12)
  • Light show(7)
  • Buffet breakfast(6)
  • Mtr station(6)
  • Very friendly(6)
  • Rooftop pool(5)
  • Sky lounge(5)
Questions? Get answers from hotel staff and past guests. Ask a question

1,208 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (871)
Viewed
Bathroom (88)
Viewed
Room/suite (239)
Viewed
View from room (106)
Viewed
Dining (37)
Viewed
Hotel & grounds (77)
Viewed
Pool/beach area (32)
Viewed
Business center/function rooms (3)
Viewed
1:52
Videos (1)
Viewed
Other (288)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (305)
Viewed
Amenities (25)
Viewed
Deluxe Harbour View Room (41)
Viewed
Deluxe Room (39)
Viewed
Harbour View Suite (61)
Viewed
Pool (24)
Viewed
Restaurants and Bars (61)
Viewed
The Hotel (54)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Room/suite (14)
Viewed
Dining (10)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Tsim Sha Tsui
Hyatt Regency Hong Kong, Tsim Sha Tsui
Tsim Sha Tsui
InterContinental Hong Kong
InterContinental Hong Kong
#13 of 695 in Hong Kong
4.5 of 5 stars 2,523 reviews
Tsim Sha Tsui
Marco Polo Hongkong Hotel
Marco Polo Hongkong Hotel
#39 of 695 in Hong Kong
4.5 of 5 stars 1,542 reviews
Show Prices
Show Prices
Show Prices
Tsim Sha Tsui
InterContinental Grand Stanford
Tsim Sha Tsui
Kowloon Shangri-La Hong Kong
Tsim Sha Tsui
The Langham, Hong Kong
The Langham, Hong Kong
#14 of 695 in Hong Kong
4.5 of 5 stars 2,253 reviews
Show Prices
Show Prices
Show Prices

Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay