My mom, an old lady travelled alone, was treated poorly and humiliated by the receptionist. This was her worst experience staying in an hotel anywhere in the world. The incident was settled by one of the managers. However, when I wrote an e-mail to complain, there was no response. Their rooms were nicely renovated, but their service really brings shame... more

Good points Lovely big rooms with good size bathrooms. Very clean. King size bed with quality linen consistant with a five star facility. Hotel has as a large pool and steam rooms. Also has a fitness centre. Located adjacent to a beautiful park and a river. Less than five minutes walk to the Park, MTR and Bus terminal. All accessable... more

After reading many hotels reviews, i realized this hotel had amazing reviews. It was absolutely wonderful. Linked to the train station by a huge shopping mall, one could travel from Sha Tin to Kowloon in under 15 minutes. From there you could go anywhere, considering that Hong Kong is so incredibly organized. Every single method of transportation runs on time... more

We arrived around 22:40 at airport and took A41 bus (only HKD21 per person and takes about 35 minutes) which dropped us right in the front of the hotel...very convenient to go anywhere (yes it is a bit far from Tsim Sha Tsui & Hong Kong Island) but the station is very close, and the room is big for a... more

I've stayed in this hotel for 2 weeks in Christmas time with my partner. Hong Kong was my home town, returning for holiday in Royal Park was a good choice. I've got the long-staying executive package which included a superior room with river view, at the Christmas the view was amazing. The room came in a good size as compare... more

We stayed here on a stopover from Europe to Australia. We have stayed in Hong Kong before, in town, in Kowloon and at Shatin, but this was the most modern, spacious and extremely comfortable hotel of all and reasonably priced. Great staff, who were friendly and helpful and the hotel is great if you actually want to spend time resting... more

Staff very polite. Rooms are huge - the same size as an average 2 bedroom flat in Hong Kong! Loved the indoor walk through the plaza to metrolink. Actually not as chaotic as some areas of HK like Mongkok. Snoopy world right next door for the young kids to run around in. Gym and pool facilities are adequate. A few... more

We had purchased the long stay package offerred by the hotel to stay 10 nights. Everything is very nice about the hotel. Our package was for the 'Economy Room' but it was free upgraded to the 'Superior Room' (same room type but higher floor) without me asking. Check-in was fast and the front desk staff is very polite. The package... more

I read all the reviews online before I decided to book this hotel. We booked it under an air/ten nights package for $900. What a great deal and it turns out even better. The hotel room was surprised large, clean and the security system is great. Don't use the hotel shuttle to TST. It costs $14 one way which is... more