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Eaton, Hong Kong

#75 of 691 Hotels in Hong Kong
Certificate of Excellence
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No. 380 Nathan Road, Jordan, Kowloon, Hong Kong, China (Formerly Eaton Smart Hong Kong)
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Eaton, Hong Kong
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Eaton, Hong Kong
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2,363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was here with my office colleague in April 2015..hotel services are very food but the rooms are too small..expensive if compare with size of the room..further not a good option if u r vegetarian.. N if u a jain then u should think of different hotel.

Was this review helpful? Yes 1
EatonHK, General Manager at Eaton, Hong Kong, responded to this review

Dear Nirdosh89, Thank you for posting your review. We are sorry to know that you are disappointed with the size of our room, we do have larger rooms that can be an option for future stays. You may also request for vegetarian meals at our restaurant and we can arrange it for you. Aside from that there are a number... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed 2 days ago NEW

i stayed their for only one night great overall my mom liked the hotel as well.I really enojyed the bathroom it was very nice.I didnt really like The bed wasnt really that comfortable. it was very itchy sheets it was cotton not silk and i only sleep on silk.

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EatonHK, General Manager at Eaton, Hong Kong, responded to this review

Dear Beyone K, Thank you for posting your review. Glad that you and your mother had enjoyed your stay with us. Unfortunately all our bedsheets are made of cotton, I'm sorry that you felt uncomfortable. Sincerely yours, Shane Pateman General Manager More 

Woodbridge, United Kingdom
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

First Off the reception area is very small and very average so if there are a lot of people checking in at the same time there will be a long wait. The rooms are so small you cannot even open up your suitcase so imagine if there are two of you. You have to keep your suitcase upright. If you... More 

Was this review helpful? Yes 2
EatonHK, General Manager at Eaton, Hong Kong, responded to this review

Dear Ann P, Thanks for taking time to post a review. I'm sorry to know that we have failed to provide you with a comfortable stay with us. We have taken your feedback constructively and will work on ways that we can improve. Sincerely yours, Shane Pateman General Manager More 

Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Enjoyed our stay at the hotel. Staff were helpful and friendly. A couple of minor issues though; the bathroom and toilet are literally within the room, divided by a curtain. Whilst both have their own doors there are gaps at the top. There wasn't enough privacy for us so we asked to be moved. Staff were very helpful and obliged.... More 

Was this review helpful? Yes 2
EatonHK, General Manager at Eaton, Hong Kong, responded to this review

Dear Ersantemiz, Thank you for posting your review. You have originally booked our Smart Room which is a non-conventional design and comes with an Express breakfast at our Main St Cafe, with a minimum charge it can be upgraded to a full buffet breakfast, I'm sorry that this was not communicated to you that result into confusion. I'm pleased that... More 

Singapore
Top Contributor
188 reviews 188 reviews
68 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Well-located hotel, 5-7 minutes walk away from Jordan MTR Station, and just a few steps away from A21 Cityflyer from the Airport. We were travelling in a family of 3 adults, and booked a triple room. Believes that the hotel had just gone through a renovation one or two years back, so the room still seemed quite new. Space wise... More 

Was this review helpful? Yes
EatonHK, General Manager at Eaton, Hong Kong, responded to this review

Dear kwoong, Thank you for posting your review. I'm terribly sorry for the bed linen, it's unacceptable and inexcusable which has dampen your otherwise pleasant stay with us. Rest assured, we have communicated your feedback with our Executive Housekeeper to ensure the cleanliness of our linens. We hope that you give us another chance to serve you better. Sincerely yours,... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great stay. Food was lovely. Thai chi class is a must do! staff were very helpful throughout our stay at the hotel location was excellent! The bedrooms were small but modern and clean and the added bonus of the lovely pool area and fitness centre was excellent. Would stay here again!

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Nice hotel. Excellent location. Staff well turned out and very helpful. Good knowledge and good service provided. Rooms small but very clean with comfortable beds. Bar expensive Various restaurants also expensive Beware of additional service charge being lumped on all drinks and food. We were tipping the waiter/ess as we went but were stung by a further 10% on paying.

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Sydney, Australia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is right in the heart of Kowloon, moments from Temple St Markets and the MTR station (Jordon) It was very easy to get to the hotel via the Airport Express service from the airport. The rooms are fantastic for families (we stayed in a family room) and the service and help from all of the staff was friendly,... More 

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Auckland Region, New Zealand
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Im sitting on the bed in the hotel writing this review. Very nice hotel in an awesome location on Nathan Rd. Very handy to lots of attractions. Hotel provides everything you need, rooms clean and modern. Bed a little bit firm for us but thats personal preference. We have had breakfast here only which was very nice. There are plenty... More 

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Contributor
15 reviews 15 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

If I could give an extra half rating I would. 4.5 out of 5. I read a number of reviews for hotels in HK before booking and they all seem to mention the room sizes as small, this hotel is no exception and was the only thing that I personally could have done with as there were two of us... More 

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Staying in Jordan / Yau Ma Tei

Neighborhood Profile
Jordan / Yau Ma Tei
The Jordan and Yau Ma Tei neighborhood is where you will find some of the more authentic areas of Hong Kong. Not as glamorous or busy as its neighbors Mong Kok to the north or Tsim Sha Tsui to the south, Yau Ma Tei is often mistakenly overlooked by visitors on their trips to Hong Kong. Exploring parts of this area makes you feel like you’ve been transported back in time. A large part of the neighborhood draws from the rich history of Temple Street, stretching from Jordan to Yau Ma Tei, where a mix of dai pai dongs (outdoor restaurants), market stalls, fortune tellers and old karaoke bars bring out the history and culture of the area. The neighborhood is a showcase of diversity – different ethnicities, cultures, and a mix of old and new.
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