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Regal Riverside Hotel

4.0 of 5 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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Regal Riverside Hotel
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Regal Riverside Hotel
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797 reviews from our community

Traveler rating
    160
    352
    184
    63
    38
See reviews for
200
144
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121
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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London, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel a few times and each time it gets worst. The last time we stayed was last month for several days. The main problem is that they don't change your bedding (bed sheet, duvet cover, pillow case etc) however long you stay. They just left the beds to rot. They used to put up a notice in... More 

Was this review helpful? Yes
Melbourne, Victoria, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Unfortunately there are times when you are a traveller that you just have to provide a bad rating for a hotel and this is one of those times and am unable to justify providing a good rating. I have previously visited Regal Riverside a few years ago and I must say that standards have dropped dramatically, back then I would... More 

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 3 days ago NEW

Currently staying here at Regal Riverside during our stay in Hong kong. One member of staff 'sunny' was very rude and needs to learn some customer service manners. I asked if there was free WiFi and he dismissed my question like he had better things to do like it was obvious that if you didn't pay then there was no... More 

Was this review helpful? Yes
Hong Kong, China
Top Contributor
212 reviews 212 reviews
61 hotel reviews
149 helpful votes 149 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had another really nice stay at the Regal Riverside Hotel. We booked an executive room which gave us access to the club floor, breakfast and cocktails 5 to 8 in the evening. We had a lovely large room overlooking the river and the large bathroom was more than adequate. We loved the large tub. We stayed here as we... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear fareastjim: Thank you very much for staying with us again and once again posting your valuable comments on Trip Advisor. It is always a pleasure to know that our guests enjoyed themselves but when they are coming from a supportive guest like you, it is really an honor for us. We thank you for your continued support and look... More 

Singapore River, Singapore
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We reached the hotel early in the morning. The concierge allowed us to keep our luggage under their care while we went for our breakfast and other stuff before we check in. The staff was kind to arrange for our earlier check-in once the rooms were available.

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear AlbertTan2014: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. Your comment makes us aware that we are headed for the right direction and we will certainly maintain our standards to cater to our guests. Thank you once again for your nice comment and we look forward to the opportunity of... More 

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 1 week ago

Hotel location, surroundings and room quality is consider very good. Esp their larger sizes room. Very spacious and with modern days technology. Not much mirror unlike other hotels, which is a good thing...people like myself doens't like mirrors. then its good. nevertheless the room lighting is very enough and bright with such spacing. However, the house keeping service is slow,... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear DPL4g: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong. It is our great pleasure to learn that you were happy with our room furbishing and enjoyed the peaceful surrounding of our hotel. We noted your constructive comments on our housekeeping services, our housekeeper will brief the team to be more... More 

Calgary, Canada
1 review
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at Regal Riverside for two weeks. Overall, I was slightly leary due to some of the negative reviews on the web, but we entered it with an open mind. There was a free shuttle from the airport to the hotel, which was a bit of a wait, but overall convenient and easy to acquire tickets... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear tpsg81: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are pleased to learn that in general you had a pleasant stay with us and were satisfied with our services. Your constructive comments on various aspects are well noted and rest assured that appropriate action will be taken to rectify... More 

Nottinghamshire, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

if you never heard of "fawlty towers" then just google it!!! it was an nightmare stay from day one!!! 1/ no wifi (only available in lobby area) otherwise had to pay for service!!!! why advertised free wifi, pls state it is only in lobby area...so misleading people. 2/ the bath was blocked, the water in the bath tub took ages... More 

Was this review helpful? Yes 3
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear sunnyng88: Thank you for your contribution to the Trip Advisor. Indeed depending on the pricing category, we do offer different guest room types that comes with a variety of services, this is for the convenience of some experienced travelers like your good self who often wish to pick and pack your own preference of services. However, it is not... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Regal Riverside Hotel in Sha Tin for full three weeks ( Nov 10th - Dec 1st 2014). This after a gap of more than twenty years! I was not so sure of this hotel, slightly out from the centre and not that much attractive for transport, not really THAT fantastic for food and shopping ? My... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Steve T: Thank you very much for posting your valuable comments on Trip Advisor and your compliments on our staff are much appreciated. Seems like you were quite familiar with the environment nearby our hotel and enjoyed local delicacies already, we do have eight restaurants and two bars in the hotel offering the largest food and beverage choices in... More 

Kolkata
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is not as bad as I expected, primarily due to to the much of below average ratings. Yes the place is in Far from Main land Hong Kong and hence is not suggested if you are on a short vacation trip. But if you are on a long vacation or more than 10 days work at hong kong ,... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Hritu: Thank you very much for your detailed and complimentary comments regarding to your stay with us. It gave us great pleasure to learn that you liked the peaceful surrounding of our hotel and enjoyed exploring the nearby areas. Regal Riverside is one of the renowned hotels not only for leisure groups but also business travelers due to its... More 

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Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
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Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Hotel Style:
#7 Best Value Hotel in Hong Kong
#26 Spa Hotel in Hong Kong
#93 Luxury Hotel in Hong Kong

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