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Regal Riverside Hotel

4.0 of 5 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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Regal Riverside Hotel
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Regal Riverside Hotel
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818 reviews from our community

Traveler rating
    164
    360
    188
    65
    41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
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  • All months
    (818)
  • Mar-May only
    (210)
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    (182)
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    (201)
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    (225)
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1 review
2 of 5 stars Reviewed yesterday NEW

The room is dirty. The common area is dirty. The condition of the room is bad. The sound of the doors is big and would wake you up if the occupants next door open the door. The attitude for the Front Office staff is bad. You can never reach the General Manager for complaints. Even you can reach him, he... More 

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Newark, New Jersey
Contributor
18 reviews 18 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Everything about this hotel was great. We stayed during Christmas holidays in a Deluxe Room. Check in took 15 minutes of queuing (a bit long). Hotel was overbooked during our stay. We booked a double Deluxe Room non-smoking but they ran out of that and could only offer us smoking rooms. My partner has asthma so the hotel gave us... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Karen M: Thank you very much for sharing your comments on Trip Advisor. Although your preferred room type was not available upon your arrival, I am pleased to learn that our associates have tried their best effort to find you a room that met your expectations. Please accept our sincere apologies for the neglect housekeeping service, we have re-emphasized... More 

Kunming, Yunnan, China
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The Regal Riverside Hotel WARNING! As an extensive traveler in Asia and Europe, I have found my stay in the Regal Riverside Hotel in Hong Kong one of the worst experiences ever recorded. I must admit that I have accidently booked this hotel while going through the nerve wracking procedure of applying for a Chinese visa. I booked a room... More 

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Frank H: Thank you for making a contribution to the Trip Advisor website, we are sorry to hear that you did not get to enjoy many of the benefits that the Hotel has provided. Please allow us to explain that for the no cancellation type of bookings, it stated that “Room charges may be processing any time after booking... More 

Los Angeles, California
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked several rooms when my son and daughter in law got married, one wedding in the US and the other in Kong Kong so that my new daughter's extended family could attend. We all stayed at the same hotel in Sha-Tin which is close to where her family lives and also was convenient for a ton of other reasons,... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear fyremaven: First of all, congratulations to your son’s wedding. It is our great honor to learn that you and your family had a pleasant stay with us and everything, including our food and beverage facilities were to your expectations. We have ten restaurants and bars serving different cuisines, we truly hope that you would have a chance to give... More 

Hong Kong, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This is an excellent hotel in a location where stay away from the bustle. I always enjoy my stay through out the years. But during my last stay something peculiar happened. After checking in, while I was in the shower, a gentleman knocked and wanna check the refrigerator in my room. I didn't let him in. Then two hours later,... More 

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Andy W: Thank you very much for choosing Regal Riverside Hotel. It is our great pleasure to learn that you enjoyed the convenient location of our hotel. Your comments on the housekeeping services are well noted and we do apologize. We truly appreciate your support and rest assured that we will continue in our endeavor to maintain the finest... More 

Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This slightly dated hotel is located in the new territories away from the hustle and bustle of downtown Hong Kong but not to underestimate the hustle and bustle of the local area known as Shatin - a 10 minute walk along the river to the local mall and train station. On arrival you are not made to feel a bit... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear travelkiwi8: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are pleased to learn that you were happy with the room arrangement and in general satisfied with our convenient location connecting to the mega mall and MTR station. Your comments on the services at our Front Desk are well taken,... More 

Perth
1 review
5 of 5 stars Reviewed 1 week ago

Great place to stay out of the city but still close enough to catch the train or bus. Friendly staff and service. Room was clean and had a view of the river. Resturants were close by and a small super market.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear James R: Thank you very much for staying at Regal Riverside Hotel and your contribution to the Trip Advisor is highly appreciated. It is always a great honor to know that our guests did enjoy their stay with us, rest assured that all of us at Regal Riverside will make extra efforts to maintain this good impression. Thank you... More 

Bourne End, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

First of all if anyone ever enters a hotel with more lighting then I will be gobsmacked, I would hate to be the person measuring electricity consumption on site because you may have a long day. Second of all I would like to point out that the hotel was In a very convenient location for exploring and the air conditioning... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear tom S: Thank you for your Trip Advisor contribution, we always appreciate complimentary comments like yours, which give us more encouragements to try for better results. As far the many lights in the lobby are concerned, like you have pointed out that we do have very large lobby with high ceiling, which required a lot of lights to make... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel was chosen for its price and location. I tend to travel differently from alot of peopke and choose to stay out of the city centre mingling with the everyday people rather than hitting all the tourist spots that dont always give one a true picture of a place its people and culture. Regal Riverside served us well during our... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Colleen C: Thank you very much for choosing Regal Riverside Hotel and sharing you positive feedback on Trip Advisor. We are delighted to learn that your stay with us was enjoyable and our services and facilities were to your utmost satisfaction. We will certainly continue in our endeavor to maintain our finest standard at all times. Best regards Peter... More 

Shanghai Region, China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A good hotel in a very nice area of Hong Kong. A bit overcrowded, but the rooms are ok and the views, especially on higher floors, are quite delightful. If you can spare a bit of cash, get a room with a river view.

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Juan B: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong. We are very pleased to learn that you had a pleasant stay with us and enjoyed the nice surrounding of our hotel. Your kind comments are highly appreciated and we look forward to the opportunity of welcoming you again soon.... More 

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Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
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Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Hotel Style:
#6 Best Value Hotel in Hong Kong
#26 Spa Hotel in Hong Kong
#93 Luxury Hotel in Hong Kong

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