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Regal Riverside Hotel

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34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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Regal Riverside Hotel
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948 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (948)
  • Mar-May only
    (294)
  • Jun-Aug only
    (214)
  • Sep-Nov only
    (201)
  • Dec-Feb only
    (239)
All months
Hong Kong, China
1 review
3 of 5 stars Reviewed 5 days ago NEW

Stay on Friday got a free upgrade with a large room. Bed are comfortable but the hotel a bit old. The room are bit dirty but with a very nice river view from the room. Overall, having a nice stay in there.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
singapore
4 of 5 stars Reviewed 1 week ago NEW

Overall i had a wonderful experience in your hotel. The staff were very friendly and co-operative. But i found that checking in to your hotel in the afternoon is a very time consuming experience. The waiting line for checking-in was very long. Though i have paid my entire stay for 4 nights with visa card fully, i had to wait... More 

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Hong Kong, China
1 review
4 of 5 stars Reviewed 1 week ago

Convenient position, because I have to live four times, prefer to live that section of the new room! Neat feeling much better! The other rooms than the dilapidated toilet! In addition, as may have late check-out just fine!

Review collected in partnership with RegalHotel.com

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Wuhan, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The manager of lobby is rude to customer very much, not acceptable. Room has smell as it's new fixed, it fade after I turned on air condition for 30 minutes, not acceptable. hope to improve these things

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Bruce2015July: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments with us. We are sorry to learn that our services were not up to your expectations. We will certainly review our operation procedures and action will be taken to rectify the shortcomings. Please accept our apologies for any inconvenience may have caused. Thank you again for... More 

Hong Kong Region, China
4 of 5 stars Reviewed 2 weeks ago

Very well appointed hotel meeting needs of business traveler. Easy access to Airport/TST/Kowloon via hotel shuttle service and public bus/MTR service. Great Staff, excellent range of restaurants, very good club lounge and rooms, efficient business centre, fabulous swimming pool.

Review collected in partnership with RegalHotel.com

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear JJBNL: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that not only you were happy with our convenient location but our services and facilities were to your utmost satisfaction. Your kind compliments are our great rewards, we will certainly continue in our endeavor to maintain... More 

London
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for 10 nights in end June/ begin July 2015. The room were big for HK hotels in general for this price. The hotel was a bit out of the way from the underground. You need to either get a taxi or a bus ( bus stop outside hotel) to get to Shartin where you will find the... More 

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Smileydoll: Thank you for staying at Regal Riverside Hotel during your recent visit to Hong Kong and your contribution on Trip Advisor is greatly appreciated. We are happy to know that in general your stay was a pleasant one and our services were to your expectations. We trusted that you found our hotel is value for money and our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

friendly and courtesy staffs pretty helpful and prompt with requests include room services convenient and good restaurant choices -- love the disc reasonable price of food overwhelmed of the buffet choices

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Vivian M: Thank you very much for choosing Regal Riverside Hotel and your positive feedback is highly appreciated. We are most delighted to learn that you had a pleasant stay with us and our services and facilities were to your utmost satisfaction. Your compliments will certainly be shared with our associates, all of us at Regal Riverside will continue... More 

Jaipur, India
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were on a holiday & stayed there for 05 nights. Staff at check-in was nice to provide us higher floor with river view. The view really was outstanding (got to see dragon boat race as well). Language is a big issue here as we cant speak Chinese and most of the hotel staff cant speak English. Quite large hotel... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear AnonymityD: Thank you very much for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We sincerely hope that in general your stay with us was enjoyable and our services were to your expectations. We are pleased to learn that you loved our breakfast buffet. For your information, we do have Indian Corner serving traditional... More 

Hong Kong, China
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The stay for the reservation for meeting friend whom come from foreign countries. During the check-in process, staff showing her friendly to us and quite nice. However, it took 10 mins for the processing. I think she can improve a bit as check in a room for 10 mins which is a bit long as she did not introduce the... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear tinho1212: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. Your comments are noted to hearts and we shall improve where appropriate. We sincerely hope that in general your stay with us was a pleasant one and we look forward to welcoming you back soon. Best regards Peter Chiu More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I've stayed for 20 nights. Everything in the hotel was fine. Staffs are friendly. Food in restaurants are okay. But the house keeping standard is just not at 4 star hotel standard. Really need to be improved

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Karin Y: Thank you very much for your support to Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are delighted to learn that in general our services as well as the dining facilities were to your expectations. Your comment on our Housekeeping service is well noted, we will certainly reinforce our internal training and remind... More 

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