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Regal Riverside Hotel

4.0 of 5 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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Regal Riverside Hotel
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Regal Riverside Hotel
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832 reviews from our community

Traveler rating
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    366
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    42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Manila, Philippines
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars NEW

The check in/out was quick and painless. This is not located in the bustling downtown areas of Kowloon/HK but is an inexpensive 20 minute bus ride from the city center and the rooms are spacious. Hotel staff are very accommodating and there are some fantastic restaurants located just behind the hotel around the block. Great for a getaway from the... More 

Was this review helpful? Yes 1
Calgary, Canada
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked the Regal Riverside because of family living close by. I went into it knowing that this is a place filled by tourist groups; it really caters to large groups of people who want somewhere inexpensive and functional for the night. As a result, the lobby is packed full of people at all times so we waited between 20... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear serpentinescarlet: Thank you very much for staying at Regal Riverside Hotel. We take to heart of your constructive comments and immediate action had been taken for possible improvement. Thank you for letting us know the luggage storage incident, which was not our required procedure, after our investigation, the staff concerned have been seriously reminded to follow established procedures. Naturally,... More 

Fort Lauderdale, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful hotel located riverside in the Shatin area. Hotel interior is very modern and has extensive facilities, including at least ten restaurants and a lounge with band as well. Highly recommend the Executive Club rooms due to the increased benefits that come with these rooms, including check-in and check-out at the lounge. Excellent breakfast buffet goes far beyond the standard... More 

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear MiamiFlyer: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are most delighted to learn that you had a pleasant stay with us, and our services and facilities were to your utmost satisfaction. Your kind comments are very much encouraging, rest assured that we will continue in our endeavor to... More 

Macau Region, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Since the time we stay in the hotel is short, our limited experience is good. Those at reception are friendly and helpful. The room is clean and tidy. Our room is upgraded. We can see beautiful view of the river. The basic facilities are suficient. We can have a cup of coffee, relaxing in the two-seated sofa before we left... More 

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear mppc2003: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us, and our services and room furbishing were to your expectations. We very much look forward to welcoming you for your next visit when we will do our utmost... More 

A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago

The staff were very uncooperative and the hotel was below average. You have to pay for wifi, even the backpacker hostels have free wifi these days! You get only 30 minutes of free wifi each day in the hotel lobby. The rooms are cold and some rooms don't have carpet. The front desk manager told me that the heat doesn't... More 

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear TripAdvisor Member: Thank you very much for sharing your valuable comments on Trip Advisor. We do have different types of rooms and choices of promotional plan to cater different guest needs. You may view from our hotel website for various room packages that come with attractive privileges such as free in-room WiFi, complimentary airport shuttle etc. With regards to... More 

NAIROBI
1 review
4 of 5 stars Reviewed 3 weeks ago

it was nice experince to stay in the Regal Hotel especially a staff by the name Vincent working at the lobby counter is so kind and polite and off course other staff are good,but to me Vincent is ranked top ten among those who attended to us. any time am in Honk Kong that is the place to be.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear EDWARD M: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong. Your nice comment on our staff is highly appreciated. I will certainly relay your praises to all our staff and I am sure they will strive even harder to keep up the good work. Once again, thank you for your... More 

Hong Kong Region, China
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Be cautious with the wifi connections in this hotel. Wifi available at 120 HKD in 24 hours. The hotel ripped us off with their tricky internet fees. We booked a few quadruple rooms before Christmas. Three of us logged in the wifi. We were then charged doubled of this charge for four days. The hotel claimed that the wifi surcharge... More 

Was this review helpful? Yes 3
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Anthony T: Thank you for sharing with us about your dissatisfaction regarding how many piece of devices allowed on in-room WiFi, please allow us to explain that throughout your stay with us, you have made several different reservations through third party reservation networks as well as with our hotel website. For all qualifying rate bookings, guest enjoy free WiFi... More 

Stoke-on-Trent, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed many times o the Sha Tin Hotel and Jackson Ma on more than one occassion has gone beyond the call of duty to look after me as a repeat customer I am very happy with the service that Jackson and his team provide

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Steve H: Thank you very much for your support to Regal Riverside Hotel and your kind compliment on Jackson and his team is greatly appreciated. Your comments make us aware that we are headed in the right direction and we are now more determined than ever to carry on the finest Regal tradition. Once again, thank you for your... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

High value for money for Hong Kong standard Nice quiet district far from the central district traffic, nice walk on the river. From this hotel you can reach Sai Kung where you can eat very good seafood at a reasonable price, take a boat and view the beautiful nature of one of the nicest city.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Matteo F: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong. We are very pleased to learn that you had a pleasant trip and very much enjoyed our services and nice surrounding. We highly appreciate your kind comments and look forward to the opportunity of welcoming you back soon. Best regards... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room is dirty. The common area is dirty. The condition of the room is bad. The sound of the doors is big and would wake you up if the occupants next door open the door. The attitude for the Front Office staff is bad. You can never reach the General Manager for complaints. Even you can reach him, he... More 

Was this review helpful? Yes 2
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Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regal Riverside Hotel 4*
Number of rooms: 1138
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Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Hotel Style:
#9 Best Value Hotel in Hong Kong
#27 Spa Hotel in Hong Kong
#96 Luxury Hotel in Hong Kong

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