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All 651 Hong Kong hotels

Regal Riverside Hotel

4.0 of 5 Hotel   |   34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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Ranked #150 of 651 hotels in Hong Kong
A recent review
3 of 5 stars reviewed yesterday
iggyAustralia Australia
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731 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
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English first
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

On the good side, loved the pool (heated to 28 degs centigrade) the friendly staff, the breakfast and the location of the bus stop to the ferry wharf. Unfortunately there are some negatives. Very few staff have any English (Aussies are spoiled rotten in this regard). The hotel is a long way from Kowloon and Hong Kong - it takes... More

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Sheffield, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

I previously stayed in this hotel for 2 weeks in 2010 and have come back to this hotel for 3 weeks during this year's summer in Hong Kong- due to the good experience I previously had! I can confirm that I will return to this hotel and have already promoted it to friends & colleagues. Overall service has been very... More

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Jacksonville, Florida
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel is located well to shopping and it is easy to get to mass transit in a few minutes. The daily charge for internet is unfortunate. I thought the hotel was clean and well maintained. There is well priced laundry service just one block away.

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Western Australia, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

Second stay in 2 years but the service are not up to standard, and even getting worst this time. Quite a lot of front desk staffs are quite young and inexperienced. The shuttle bus service location was confusing when I first landed in the airport. Even I am a reward member they missed out my shuttle bus booking for my... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear AlfredsBlog: Thank you very much for staying with us again and sharing your experience at Trip Advisor. Although we often received good compliments from guests, and as much as bad comment is hard to swallow, but your constructive comments will definitely help us to improve upon our operating procedures, and reinforce internal training. Thank you again for your support,... More

Manila, Philippines
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hi. I am Claire Aguila, my Family of 6 members will visit Hong kong for the first time on December 2014. We have booked 2 Superior rooms at Regal Riverside hotel and so curious on how true are the reviews both positive and negative. First, I'd like to experience the free airport transfer to the hotel, how could i avail... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Blazespark: Thank you very much for choosing Regal Riverside Hotel. We do have different room packages with various privileges including free airport shuttle service. Since you have already made your reservation, you may wish to check out the shuttle service on our hotel website. We very much look forward to welcoming you and your family, rest assured that we... More

London, United Kingdom
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I booked a family room and arrived in a room with 4 single beds. It was clean and basic, bathroom could be more modern but is functional. Check-in was easy and the staff I cannot fault. Everyone from the check-in staff, concierge and boys who open the doors are all outstanding - thank you! A great hotel in a lovely... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear LeBirch: Thank you very much for choosing Regal Riverside Hotel and sharing your experience on Trip Advisor. We are delighted to learn that you and your family had a pleasant trip to Hong Kong and your stay with us was enjoyable. Please accept our apologies for the neglect housekeeping service and we shall improve. You may wish to check... More

2 reviews
4 of 5 stars Reviewed 4 weeks ago

I have stayed in the Regal Riverside Hotel in Shatin, HK many times. I have been fortunate that I have been been upgraded to the the higher floor rooms each time I have been there. The rooms are clean, bathroom spotless. A 10 mins walk takes you to the Shatin train station and you can connecty to anywhere from there.... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear ManLoves Travel: Thank you very much for your continuous support to Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are glad to know that you enjoyed the convenient location of our hotel, and seems that you are quite familiar with the dining varieties in our hotel as well as our neighborhood. We trust that you... More

1 review
1 of 5 stars Reviewed July 22, 2014

My company booked the hotel for me and I tried to add one extra night of stay in the hotel. The front desk staff told me that the average cost per night is $1500 HKD and asked me for $2310 per night for one extra night. I was surprised by the expensive cost and asked the staff if this is... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Roy L: Thank you very much for your contribution to Trip Advisor, we appreciate you choosing the Regal Riverside Hotel, and trusted you have enjoyed your stay. Insofar as your comments on different room rates for different nights are concerned, I would like to tell you that our hotel practice a single image inventory policy, which means although room... More

Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 19, 2014

Stayed in this hotel for 5 nights in June. Great service from the front desk. Miss Asmma was really helpful. Room was very spacious. There is a park across the river where you can go for walks. My husband and I like this place because it is away from the city. You eat where the locals eat. But if your... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear wen468: It is our great pleasure to know that you had a pleasant stay with us and everything was to your satisfaction. Your compliment on Aasma is very much appreciated and she joined me in thanking you for your praises. Thank you for your support and we look forward to welcoming you again to experience our Regal hospitality in... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 19, 2014

The hotel was really beautiful and clean, and fairly cheap for what you get. The rooms were good and well air-conditioned, although the beds were not that comfy. However, breakfast is not included in the price, so find somewhere local for breakfast - dim sum is always a good option. Also to have wifi in the rooms, there is an... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Rebecca M: Thank you for your compliments on our nice environment and helpful service team, trusted that your stay with us was pleasant and enjoyable. We have many more different room packages that come with different amenities and services. Please book through our hotel website for your future visits so that you can enjoy free in-room WiFi, airport shuttle... More

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Additional Information about Regal Riverside Hotel

Address: 34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regal Riverside Hotel 4*
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Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong

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#10 Best Value Hotel in Hong Kong #26 Spa Hotel in Hong Kong #90 Luxury Hotel in Hong Kong
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Official Description (provided by the hotel)
The hotel is located in greater Shatin, a suburb in the New Territories that boasts many parks and forested hills and benefits from cooler and cleaner air than downtown Hong Kong. Regal Riverside Hotel lies on the right side of Shing Mun River, an inlet of Tolo Harbor in the South China Sea, lined with mature trees and blossoming exotic vegetation.Greater Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous horse racing arena, just to name a few. Another highlight is the cluster of mega malls with an immense variety of brand boutiques as well as a myriad of individually operated shops, dining and entertainment places.The 1,138-room hotel operates routine shuttle services to the main MTR station within New Town Plaza. It takes some twenty-five minutes from that MTR station to reach either Central or Tsim Sha Tsui East, or Shenzen in the Mainland.Numerous favorably priced bus and mini bus operators stop right in front of the hotel. They go straight to Nathan Road, Central, Macau Ferry Terminal, Hong Kong Disney Land, Hong Kong International Airport, Ngong Pin 360, Ocean Park, Science Park, Chinese University of Hong Kong and many other places of interest. ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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