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All 581 Hong Kong hotels

Regal Riverside Hotel

4.0 of 5 Hotel   |   34-36 Tai Chung Kiu Road | Sha Tin, New Territories, Hong Kong, China
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Ranked #150 of 581 hotels in Hong Kong
A recent review
3 of 5 stars reviewed yesterday
TezzMezz Kuala Lumpur, Malaysia
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663 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Kuala Lumpur, Malaysia
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

My observations during my 3 night stay in March 2014: 1. Plenty of mainland tourists stay here. They arrive by the busloads and are not familiar with the concept of lining/queueing up for service at the front desk despite there being a very visible queue lane. Fortunately, one of the hotel staff noticed this and promptly directed them to join... More

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Australind, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is a very busy hotel be aware of that. Our stay was comfortable as far as the rooms go, very clean and tidy. The staff during the day very accommodating. My beef with this hotel was the treatment I received with my laundry. I got no response when I rang the number required to pick up my laundry so... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear shizz2527: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. It is our great pleasure to learn that you had a pleasant with us and you are happy with our room furbishing. We are sorry for the confusion on laundry payment, the incident had been reviewed among the concerned departments and... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

One of the worst hotel I have ever stayed in. Staffs are rude and not friendly ( except for just only one that is pretty helpful.. sorry i forgot his name) Stayed there for a total of 4 nights for a room of 4 and yet every time they cleaned up our room, they only fill the toiletries and water... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear CherryTannn: Thank you for staying at Regal Riverside Hotel during your recent visit to Hong Kong. We were disheartened to learn that in some critical areas during your stay with us did not meet your expectations. I have shared your valuable comments with all the departments concerned, rest assured that immediate actions will be taken to rectify the shortcomings.... More

Perth, Australia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 4 days in this hotel. On arrival, we were met with a long queue to the front desk of the hotel. Queue line went smoothly and the hotel staff were friendly and courteous towards us. We stayed on the 17 floor but unfortunately we didn't get a great view as our room was tucked at the corner... More

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear TippyLeigh: We are most delighted to learn that your stay with us was enjoyable, and our services and facilities were to your expectations. Your comment on recommending our hotel is greatly appreciated, rest assured that we will always extend our finest service to anyone whom you may recommend. Above all, please do return for another visit yourself. The entire... More

Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We rented a 4 person room for our family of two adults an three children. The room had two queen size beds, which worked fine, as our youngest child chose to sleep on a futon which we moved down from the huge window sill which doubled as a bench. Although our room was a 4 person room, and we noted... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Trond B: Thank you for choosing Regal Riverside Hotel and sharing your constructive comments on Trip Advisor. We are pleased to learn that in general you and your family had a pleasant stay with us. Your comments on the housekeeping service are well noted and our housekeeper will certainly remind his team to be more attentive on replenishing room... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great hotel to explore Sha Tin area and excellent for visiting Shenzhen on a day trip. Shuttle Bus to Sha Tin shopping centre reduces inconvienance of location. Rooms and amenities are excellent with several local shops in nearby residential area.

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Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear vonhist88: We are very pleased to learn that you had a pleasant stay with us during your recent visit to Hong Kong. Your compliments on our services and facilities make us aware that we are headed for the right direction and we will certainly maintain our standards to cater to our guests. Again, thank you for your sharing and... More

Mexico City, Mexico
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my second stay at this hotel. Great location for exploring the New Territories as there are many buses to places such as Sai Kung. Staff are very helpful and attentive. A quiet spot, close to residential area.

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear MBO2013631: Thank you very much for choosing Regal Riverside Hotel and we are very pleased to learn that you found our staff helpful, and you enjoyed the convenient location of our hotel. Your compliments are highly appreciated and we look forward to the pleasure of welcoming you again soon. Best regards Peter Chiu More

Legnano, Italy
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I am a frequent traveler but haven't experienced any hotel with such a terrible service. My flight landed Hong Kong at 5 AM and I reached the hotel at 7 AM. I requested the hotel for an early checkin a lot in advance (1 month). But when we reached the hotel, the receptionist said that the checkin is possible only... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Sonali24: Thank you very much for sharing your experience at the Regal Riverside Hotel, sorry to hear that you were disappointed about room not being made available to you at 7:00 in the morning. Please accept our sincere apologies. Other than that, we trusted your stay was comfortable and you both have enjoyed Hong Kong. Please do allow me... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

It was my first stay at the Regal Riverside Hotel for a month long. I got a very spacious and neat room with a nice sofa. It was very comfortable, especially for a long stay. I was very impressed by the good services and friendly staff. Smooth check-in and check-out. They also did an excellent job on housekeeping and the... More

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Melissa F: Thank you very much for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are most delighted to learn that you had a pleasant stay with us, and our services and facilities were to your utmost satisfaction. Rest assured that all of us at Regal Riverside will continue in our endeavor to... More

Karnal, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed in the hotel for 3 nights with my family. Room service was not good. I was staying with my 2 kids and they just provided 2 small bottles of water. All the 3 days i had to remind them to provide 2 extra bottles as we were 4 people. The breakfast for all 3 days had the same... More

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear sanjay b: Thank you for choosing Regal Riverside Hotel and your constructive comments are well noted. Our housekeepers are reminded to pay more attention on replenishing the room amenities while our outlet manager will review the restaurant operation especially during peak hours. We do apologize for any inconvenience may have caused. Again, thank you for your comments and we... More

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Additional Information about Regal Riverside Hotel

Also Known As:
Regal Riverside Hong Kong
Hotel Regal Riverside
Regal Riverside Hotel Hong Kong
Address: 34-36 Tai Chung Kiu Road | Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Hong Kong
#89 Luxury Hotel in Hong Kong
#113 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Regal Riverside Hotel 4*
Official Description (provided by the hotel):
The hotel is located in greater Shatin, a suburb in the New Territories that boasts many parks and forested hills and benefits from cooler and cleaner air than downtown Hong Kong. Regal Riverside Hotel lies on the right side of Shing Mun River, an inlet of Tolo Harbor in the South China Sea, lined with mature trees and blossoming exotic vegetation.Greater Shatin features places of interest such as the 10,000 Buddha Temple, the Hong Kong Heritage Museum and the Jockey Club, a famous horse racing arena, just to name a few. Another highlight is the cluster of mega malls with an immense variety of brand boutiques as well as a myriad of individually operated shops, dining and entertainment places.The 1,138-room hotel operates routine shuttle services to the main MTR station within New Town Plaza. It takes some twenty-five minutes from that MTR station to reach either Central or Tsim Sha Tsui East, or Shenzen in the Mainland.Numerous favorably priced bus and mini bus operators stop right in front of the hotel. They go straight to Nathan Road, Central, Macau Ferry Terminal, Hong Kong Disney Land, Hong Kong International Airport, Ngong Pin 360, Ocean Park, Science Park, Chinese University of Hong Kong and many other places of interest. ... more   less 
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