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Regal Riverside Hotel

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34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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Regal Riverside Hotel
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932 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The stay for the reservation for meeting friend whom come from foreign countries. During the check-in process, staff showing her friendly to us and quite nice. However, it took 10 mins for the processing. I think she can improve a bit as check in a room for 10 mins which is a bit long as she did not introduce the... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 3 days ago NEW

I've stayed for 20 nights. Everything in the hotel was fine. Staffs are friendly. Food in restaurants are okay. But the house keeping standard is just not at 4 star hotel standard. Really need to be improved

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Karin Y: Thank you very much for your support to Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are delighted to learn that in general our services as well as the dining facilities were to your expectations. Your comment on our Housekeeping service is well noted, we will certainly reinforce our internal training and remind... More 

Seaside, California
1 review
5 of 5 stars Reviewed 6 days ago NEW

Amazingly great but short stay at your Hotel. I will never stay at any other place in the future. The staff is friendly and supportive. Concise in their efforts to help beyond the basic hello and good bye. Thanks also to the cleaning staff for baggage help and check out help.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Fred H: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong. Your kind contributions on the Trip Advisor make us aware that we are headed in the right direction on customer service. Your comment on returning again really warmed our hearts, all of us at Regal Riverside look forward to welcoming... More 

HK
1 review
5 of 5 stars Reviewed 6 days ago NEW

Favourable pricing, excellent service! The package is definitely worthwhile with two free spa (one hour) and a luxury room and it cost only $888!! It also offer late check out so that we don't have to enjoy our morning in a rush.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear kit_kck: Thank you for choosing Regal Riverside Hotel and sharing your positive comments on Trip Advisor. We are delighted to learn that you found our room packages value for money and we sincerely hope that you did enjoy the spa treatment. We do have many promotional packages come with various privileges, please check on our hotel website for good... More 

Ahmedabad, India
Level Contributor
98 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 1 week ago

It is a very decent hotel to stay. Though rooms were small but it was a comfortable stay. Location is very nice as you have a river at one side, a park at another and a bus stop and stores at another. Food was also very nice. I have taken only breakfast but variety, taste and quality was good. After... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear jalpesh d: Thank you very much for your nice feedback on Trip Advisor and we are very glad to learn that your stay with us was pleasant and enjoyable. Most of our guests love our green surroundings and the river view enhance the peacefulness. Your compliment on our breakfast is appreciated and we do hope that you will have... More 

Singapore, null, Singapore
Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

A wonderful 5 night stay at this hotel. Beds are comfy and huge room for 4 person.Front desk are helpful. Nice riverside scenery just right across the hotel. The pool is just a boring squarish size that is small and my kids does not like it. Gym is huge with the standard equipment which is good for workout.Restaurant are abit... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Ong8530: Thank you very much for staying at Regal Riverside Hotel during your recent visit to Hong Kong and your contribution on Trip Advisor is highly appreciated. We are delighted to learn that you and your family had a pleasant stay with us and your comment on returning again is our great rewards. We have ten restaurants and bars... More 

Hong Kong Region, China
1 review
4 of 5 stars Reviewed 1 week ago

Overall a good experience. The Check-in staff are a bit hit or miss in their friendliness and efficiency. Corridors and rooms generally well presented though sometimes 'abandoned' service trolleys are parked in the corridors for several hours when not in use.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear PJHKG: Thank you very much for choosing Regal Riverside Hotel and we are pleased to learn that in general your stay with us was enjoyable. Your constructive comments on our services at the Front Desk are taken to hearts and we shall improve. We will also remind our Housekeeping team to remove the trolleys to the service pantry and... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean decent value price hotel, especially in a city like Hong Kong. Staff are friendly and great local restaurants nearby. You can catch the A41 from airport and drops you literally on the front door of the hotel or you could use the hotel shuttle. Close to public transport, train station and shopping centre.

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear JPT2808: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are delighted to learn that you found our staff friendly and enjoyed the convenient location of our hotel. Your kind compliments are very encouraging and we shall continue in our endeavor to maintain our standard at all times. Thank you... More 

Malaysia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The location nearby train station as Hong Kong popular with their MTR system. Room are very wide. Even though I stayed in twin room, it was actually can accommodate up to 4 to 6 people. There were 2 queen beds, but there were still lots of space. One side facing river and other side facing nearby neighbourhood. Have Halal restaurant... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear apihxxx: Thank you very much for staying at Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay with us and our dining facilities were to your expectations. For your information, other than the MTR, exploring the city by bus is also one of the attractions and... More 

Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: 1. Location: there is a bus stop right in front of the hotel where you can take a number of buses to major destinations downtown, the airport and Sai Kung (my destination this time). Super convenient! 2. Room: spacious, which is a luxury in Hong Kong. 3. Neighborhood: a nice combination of residential buildings and a river with plenty... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Shan L: Thank you very much for choosing Regal Riverside Hotel and taking time to share your comments on Trip Advisor. We are delighted to learn that you found our hotel convenient and enjoyed the peaceful surrounding. Your comment on our room maintenance is noted to heart. To ensure a comfortable stay for our guests, we continuously upgrading our... More 

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