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Regal Riverside Hotel

Hotel website
34-36 Tai Chung Kiu Road, Sha Tin, New Territories, Hong Kong, China
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35% off room rate
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1 room 1 guest
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Regal Riverside Hotel
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968 Reviews from our TripAdvisor Community

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Traveler rating
    193
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (193)
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Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

As a platinum member of Regal Rewards. I still enjoy the wonderful services of this hotel. Although the benefit for the members have been down graded, I still think it's an excellent place to stay. Overall, all the services are above the average. The staff of 15th floor Ex Club is always maintain a high standard. They are helpful, polite... More 

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Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We got their bigger room since we traveled as four adults and two kids. The room was spacious and we got an affordable rate. Wifi is available in the lobby and they also have a pool. The hotel is a bit far from the train station (and city center) but there is a bus stop right in front of it.... More 

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Toronto, Ontario
1 review
4 of 5 stars Reviewed 1 week ago

The facilities, room layout were all commendable. Staff was courteous and helpful. We stayed there for 13 nights. One glitch that we had was that on the 2nd last day, the room was not serviced properly. Only the garbage was taken out. The bed, the towels were not made up or changed.

Review collected in partnership with RegalHotel.com

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Hong Kong
1 review
4 of 5 stars Reviewed 1 week ago

The spa package is good. Room is clean, Service ok. Quite a lot of choices for foods and bar around the hotel. Free-upgrade to better room is much appreciated. Place may be a bit far away for travellers.

Review collected in partnership with RegalHotel.com

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Hong Kong, China
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there on our last stop travelling in Fast East Asia. Excellent hotel and good value, although a bit out of the city but convenience enough by train. I would have given it a 5 star if it has free wifi! I understand most of the hotels in HK provide free wifi and some even give you a smart phone... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear 8leung: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments with us. We are delighted to learn that you had a pleasant stay with us and our services were to your expectations. We noted your comment on free WiFi and trusted that there would be some miscommunications as most of our guests can enjoy... More 

Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room has been renovated, bright clean and comfortable though not luxurious. Bed is comfortable. Air conditioning is quiet and efficient. TV reception is not good but improved after calling the hotel for adjustment. Volume of TV is too low. Bathroom is ok though the sanitary ware is re-conditioned. With the room rate , you got more you bargain for.... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Tom S: Thank you very much for choosing Regal Riverside Hotel and sharing your valuable comments on Trip Advisor. We are delighted to learn that in general our services were to your expectations and you found we are value for money. Your comments are well taken and we shall improve where appropriate. Thank you again for your support and... More 

Sydney, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for six nights as my brother getting married. Triple room was good, we were upgraded to a higher floor on check in. Room was clean and well serviced every day. Had a couple of swims in the pool which is well kept and had at least one lifeguard on duty. Breakfast in L'Eau had a good range of food,... More 

Was this review helpful? Yes 1
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Sarah H: Thank you very much for choosing Regal Riverside Hotel and sharing your positive feedback on Trip Advisor. We are delighted to learn that both the room assignment as well as our dining facilities were to your utmost satisfaction. Most guests enjoyed the convenient location of our hotel as we are easily accessible by public transportations. We do... More 

Hong Kong Region, China
1 review
4 of 5 stars Reviewed 3 weeks ago

safe did not work reported twice but not corrected. Fridge failed apparently from view due to a blocked defrost tray due to mould accumulation. Wires on vertical side of the wardrobe secured by double sided tape which had failed reported to housekeeping. These were minor issues and would like to commend room staff for their unfailing attention to requirements.

Review collected in partnership with RegalHotel.com

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear fredww204: Thank you for choosing Regal Riverside Hotel and sharing your valuable comments with us. We are pleased to learn that in general our services were to your expectations but regret that some room facilities were not working properly. Your comments had been shared among the concerned personnel and our housekeeper is reminded to ensure all rooms are in... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I came to Hong Kong for a conference, and we all stayed here at the Regal Riverside. I enjoyed my stay here. The staff was very friendly and accommodating. It is located near the Sha Tin station/New Town plaza, where there are many stores and restaurants. It is well known, which made it easy when taking taxi rides. The restaurants... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear Ariana-Victoria M: Thank you very much for staying at Regal Riverside Hotel and we sincerely hope that your conference was a most successful one. We are delighted to learn that our services were to your expectations and your kind compliments are our best reward. Naturally, it is our aim to make our guests as happy and comfortable as possible... More 

Manila, Philippines
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I used to stay here a lot but have not done so for over one year. The hotel is no longer aimed at business people - screaming kids everywhere - if you order a la carte in the Lieu Restaurant then be prepared to wait 40 mins. The knowledge of English by the hotel staff especially on the 15th floor... More 

Was this review helpful? Yes
Peter C, General Manager at Regal Riverside Hotel, responded to this review

Dear p1g1cott: Thank you very much for staying at Regal Riverside Hotel again and sharing your comments with us. Constructive criticism from our guests can always assist us in improving the standard of our operation and we can assure you that immediate remedial action will be taken for necessary improvement. Thank you for the great support from our valuable guests,... More 

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