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Island Shangri-La Hong Kong

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Pacific Place, Supreme Court Road, Central, Hong Kong, China
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Island Shangri-La Hong Kong
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Island Shangri-La Hong Kong
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1,329 reviews from our community

Traveler rating
    1,049
    211
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    15
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213
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

We stayed here during an extended weekend with several other families. The entire staff was very engaging and welcoming. The kids all felt very much at home. The staff was friendly and helpful. Little slippers and kids amenities made the kids feel like they were in Disneyland. We would definitely stay here again.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Reviewer, Thank you for sharing your experience at our hotel. Your wonderful comments warm our heart and gives us great motivation in providing you the best service. We are also delighted to know that our kid amenities have made an impression on your kids. It is indeed our pleasure to take care of you and your family, we look... More 

Guangzhou, China
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed at Shangri La for a short week-end in hk, it is a great place to stay of course, the room was quite large and comfortable. The staff is very nice and helpful. The bar and the restaurant Petrus are excellent. But: Bathrooms are "old style" with a bathtub and its curtain, definitely not sexy. Nobody... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear PascaLena B, Thank you for taking the time to share your review here on TripAdvisor. We are delighted to hear that you found our colleagues very helpful during your stay and that you had an excellent meal at Restaurant Petrus. We have taken note of your constructive feedback which will definitely help us to improve. We hope to have... More 

Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have just spent another four days at the Island Shangri-La Hotel in Hong Kong and I can only underscore my recommendation for this wonderful hotel. The service, the quality of the food, the rooms, the ambience are all second to none. I can't wait for the next visit. Congratulations, Mr Donhauser and all the IS-L team !

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Eveline F, Thank you for your sharing your experience on TripAdvisor. It was our pleasure to spoil you during your stay here in the hotel. We are delighted to know that you have enjoyed dining in our restaurants and using our facilities. We look forward to welcoming you back for another unforgettable stay in the near future! Best regards,... More 

Manila, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Me and my family was truly happy with our stay in Island Shangri-La. I arrived early and I wad able to checked it as early as 9:00 in the morning. thankful to Mr. Isaac Wong for his timely assistance during my check in time. I loved my private dine in every night because of Mr. CHENG, he was very helpful... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear ninail2015, Thank you for sharing your experience with us. We are delighted to know that our colleagues have made an impression on you most especially Isaac, Coei, Victor and Bernadette. I trust that they will be glad to see your compliments. We look forward to welcoming you back in the near future! Best regards, Franz Donhauser General Manager More 

Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Right from the beginning this was a memorable stay. We had arranged for the hotel to pick us up from the airport and this was the best decision we made and well worth the expense. The hotel staff couldn't be more friendly or helpful, the view over the bay was simply stunning, and the room perhaps the best we have... More 

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Stephen T We are delighted to know that you had a memorable stay and thank you very much for your wonderful compliments about our colleagues and guest room. It will be our pleasure to delight you again on your next visit. Best regards, Franz Donhauser General Manager More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Fantastic hotel in a great location in Hong Kong. The staff was extremely friendly in all departments of the hotel. The rooms are very nice and the views of Hong Kong harbor are spectacular. I particularly enjoyed the excellent breakfast buffet at Cafe Too...clearly one of the best breakfast selections around!

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear SC1047, Thank you for sharing your review on TripAdvisor. We are glad to hear that our colleague, rooms and excellent breakfast in cafe TOO made an impression on you. It is indeed our pleasure to take care of you and we look forward to welcoming you back soon! Best regards, Franz Donhauser General Manager More 

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, central to everything I needed. Have stayed prior. Recent 5 night stay did not disappoint (despite a communication glitch regarding price for an off-site car trip provided thru hotel and serviced by an outside vender). Airport transfers were on time; hotel staff warm and welcoming at all services points. Upgraded to Horizon Lounge service despite not having booked... More 

Was this review helpful? Yes 2
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear travelgirl816, Thank you for sharing your experience at our hotel. We are glad to hear that our airport transfer, Horizon Club facilities and services had made a good impression on you and that you had a good night's sleep on our beds. We have taken note of your other comments and will passed it on to the teams. It... More 

Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed my stay in the Shangri-La. The room was very large with great views. The quality of the furnishings is among the very best I've experienced - especially the bed. I have slept in many, many beds but the bed in the Shangri-La is hands down the best I've ever slept in. I upgraded to the extra-wide bed and... More 

Was this review helpful? Yes 2
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear DMT555, We are thrilled to know that you loved the view from your room and that you had a good night's sleep on our beds. Thank you very much for regarding it as "World's Best". We hope your next visit will not be that too long, our beds will be waiting for you. Best regards, Franz Donhauser General Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

my favorite hotel in hk esp if with lounge access but staff seem a bit sparse compared to previous years and i feel service is slipping just a bit...i have a soft spot for the island shang...observe your nearest competitors the ritz and mandarin oriental ! i want to continue staying here! a revamp of some older rooms.would help as... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Reviewer, Thank you for taking your time to share your experience with us. We have taken note of your constructive feedback about our rooms, this will definitely help us on future plans for renovation. We look forward to welcoming you back very soon! Best regards, Franz Donhauser General Manager More 

Yorkshire
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is Hong Kong, a bustling metropolis bursting at the seams but there is a calmest here as you find at all other Shangri-la hotels. The deluxe rooms although at the cheapest end of the spectrum are perfectly fine with a 9ft wide bed you could lose a few people in if required? The bathrooms are marble and spacious enough...for... More 

Was this review helpful? Yes 3
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear AntsYorkshire, Thank you for sharing your fantastic feedback with us. We are very pleased to know that you had a delightful stay and that our tranquility and facilities had made a good impression on you. It is indeed our pleasure to take care of you and we look forward to welcoming you back soon! Best regards, Franz Donhauser General... More 

Hotel Review Summarization

What travelers say

  • Pacific place(23)
  • Cafe TOO(7)
  • Very good(7)
  • Breakfast buffet(4)
  • Great location(4)
  • Afternoon tea(3)
  • Fresh fruit(3)
  • Horizon club(3)
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Harbour View Suite (58)
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Horizon Club Harbour View Room (48)
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Horizon Club Peak View Room (42)
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