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Island Shangri-La Hong Kong

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Pacific Place, Supreme Court Road, Central, Hong Kong, China
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1 room 1 guest
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Island Shangri-La Hong Kong
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1,405 Reviews from our TripAdvisor Community

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Traveler rating
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228
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1405)
  • Mar-May only
    (370)
  • Jun-Aug only
    (357)
  • Sep-Nov only
    (315)
  • Dec-Feb only
    (363)
All months
Kent, Uk
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here in August for 2 weeks on business and this is without doubt the best hotel I have ever stayed in, in the world. Service levels have set a new benchmark and all staff from the restaurant to the gym to the room service to the doorman is impeccable. You are made to feel that you are the most... More 

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Singapore, Singapore
Level Contributor
88 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Service was perfection, but the hotel felt dated and in need of a refurb. The room was comfortable, great views, but all the chain hotels feel the same (Hyatt, Conrad, Shangri-la, Marriott). There needs to be a differentiating factor and I did not find it here aside, perhaps, with the breakfast buffet which was excellent.

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Level Contributor
103 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The view from the room of the harbour is spectacular. As the elevator goes up, the soaring Chinese tapestry is breathtaking. The room setting is quintessentially Chinese - thoughtful, comfortable and clean. Rooms are large and comfortable. Service is prompt. I love the restaurants and the location - next to Hong Kong Park and above Pacific Place. The room service... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Rshukla51, It gives me great pleasure reading your delightful experience in the hotel and would like to thank you for your wonderful feedback. I am glad to hear that our view, room, food offerings and service had made a good impression on you. It is indeed our pleasure to take care of you and we'd love to have you... More 

Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for three nights. The location is great, guest relations was good. Concierge team were excellent and very helpful, Rooms have a great view. all in all it was an excellent experience. Recommended for all travellers.

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Brandon D, We are very pleased to hear that you have thoroughly enjoyed your stay, and that our Guest Relations and Concierge teams, guestroom and facilities had made a good impression on you. Thank you very much for staying with us and we look forward to delighting you again in the near future! Best regards Franz Donhauser General Manager More 

Amsterdam, The Netherlands
Level Contributor
154 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 stars Reviewed 1 week ago

I've lost count of how many times I've stayed here. It's a wonderful property in the heart of HK, close to the harbour. The rooms are stunning and the views are breathtaking, although some rooms face the peak, which are less interesting than those that face the harbour. There's a wonderful exercise room and pool where the bank of China... More 

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Jarko K, Thank you for your continued support and it is indeed glad to hear that you had thoroughly enjoyed your stay. I am thrilled to know that our hotel and especially our room, views and Summer Palace made a very good impression on you. Hope you can have time to try other restaurants on your next visit and... More 

Seoul, South Korea
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

It's not at all that I think of grey Xian when I come here. Nothing is too much trouble. Service is serene. Feel like you are living in a bubble, whether wearing formal or jeans. Dip in the pool, scorch in the sauna, stretch in the gym, jog a bit longer. Whatever your reason, whatever your stay, your staff at... More 

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear GlobeTrotSurfSerf, Thank you for sharing your experience with us. Your wonderful comments warms our heart and gives us great motivation in providing you the best service. I am very delighted to know that you have thoroughly enjoyed your stay, our health club, sauna and pool. We look forward to the pleasure of welcoming you back in the near future.... More 

Mansfield, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After 36 days touring China, I decided to unwind in Hong Kong for 4 days before returning home. This hotel is undoubtedly 5 star. The location is excellent. The staff are all most welcoming, professional and attentive. My flight arrived late and the Receptionist at Check In immediately recognised I was tired and frazzled. She made everything so simple and... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Nicki S, We are thrilled to hear that our hotel is one of your favourite hotels, and that our colleagues, services and food offerings had made a good impression on you. Thank you very much for staying with us and we look forward to delighting you again in the near future! Best regards Franz Donhauser General Manager More 

London
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Before we arrived my husband was "welcomed" with a lovely email. We had stayed at the Mandarin Oriental before and found the staff there stiff and almost condesending. So we decided to try a new luxury brand and from thr moment the free shuttle bus dropped us off from the train station, everything felt easy and relaxed. The staff were... More 

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Aliciamichelle, Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. I am very delighted to know that you and your husband had fully enjoyed our services and restaurants. It will be our pleasure to offer you another fantastic stay on your next... More 

London, United Kingdom
Level Contributor
57 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My first trip to the Shang in a while - lovely to be back - a great business hotel in a fantastic location. Good room service breakfast sets you up for the day. Staff are helpful but not too much, cabs are easy to find & the MTR & Pacific Place are right underneath you, all air-conditioned pleasantness.

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear rebshep, Thank you for sharing your experience with us. We are delighted to know that you had enjoyed your stay with us and that our room, service, and breakfast made a good impression on you. We look forward to the pleasure of welcoming you back in the near future! Best regards, Franz Donhauser General Manager More 

Eastbourne, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Shangri-La on business for 5 nights an found the rooms and the service first class, situated within walking distance for the city centre the hotel is placed perfectly. I'd highly recommend this one!

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Badgerx, Thank you for sharing your review with us. I am very delighted to know that you had a fantastic stay with us. It will be our pleasure to offer you another delightful stay on your next visit. Best regards, Franz Donhauser General Manager More 

Hotel Review Summarization

What travelers say

  • Pacific place(23)
  • Cafe TOO(7)
  • Very good(7)
  • Breakfast buffet(4)
  • Great location(4)
  • Afternoon tea(3)
  • Fresh fruit(3)
  • Horizon club(3)
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View from room (53)
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Room/suite (149)
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Pool/beach area (12)
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Bathroom (48)
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Amenities (30)
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Harbour View Suite (58)
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Horizon Club Harbour View Room (48)
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Horizon Club Peak View Room (42)
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Pool (22)
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Restaurants and Bars (132)
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Shangri-La Suite (62)
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The Hotel (22)

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Room/suite (15)
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Pool/beach area (1)
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Dining (4)
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Hotel & grounds (4)
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Business center/function rooms (1)
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Other (8)
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