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Island Shangri-La Hong Kong

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Pacific Place, Supreme Court Road, Central, Hong Kong, China
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Island Shangri-La Hong Kong
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Island Shangri-La Hong Kong
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1,304 reviews from our community

Traveler rating
    1,030
    207
    39
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    15
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • All months
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    (341)
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  • Dec-Feb only
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New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

roof restaurant incredible views, spectacular15 story mural, quiet and elrgant, best buffet in HK. outdoor pool 50 stories up, glourious park nearby , special inside elevator to tour mural , quiet library for meetings, great restaurants and bar

Was this review helpful? Yes
Hong Kong, China
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I had hosted a special event at the hotel and stayed at the suite for 2 nights. The amenities were top-notch, food was simply delicious, as well as the service. Due to all the packing and rushing out of the hotel, I didn't realize I had left a piece of my valuables behind. I called the hotel... More 

Was this review helpful? Yes
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Turtle_Flo, I am absolutely delighted to hear your wonderful experience in the hotel. I am very pleased to know that you had enjoyed our suite, dining options and facilities, and that our colleagues especially Tommy who were able to efficiently assist you with your needs. We look forward to welcoming you back soon! Best regards, Franz Donhauser General Manager More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

High quality hotel. Enjoyed every aspect of it. Restaurants were top class. Location was excellent that it was close to MTR and many places were within short taxi rides. My room didn't really have a view but that's ok. Most hotels in HK would be similar. Staff was very friendly and pleasant.

Was this review helpful? Yes
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Christina F. It is truly motivating to hear about your excellent comments about our location, restaurants and colleagues. Thank you very much for staying with us and we hope to have the opportunity to welcome you back again in the near future. Best regards, Franz Donhauser General Manager More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was around our 16th visit to this hotel as we travel for bus/pleasure a couple of times a year. The welcome is always warm and efficient. We like to stay on the harbour side as that is one of the great things about HK, the working harbour and watching it is wonderful. We generally stay on levels 47 -... More 

Was this review helpful? Yes
ISLHK, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear owler08, Thank you for your wonderful feedback and for choosing Island Shangri-La as your home in Hong Kong.  I am delighted to hear that you have enjoyed our room, bar and facilities, and that our colleagues have provided you an exceptional service during your stay. We have taken note of your constructive feedback which will definitely help us to... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Sitting in the taxi on return to the airport and felt compelled to write this review. I stayed at the hotel with my husband and young children for a few nights on route back from Australia to London. The hotel really couldn't have been any better. The service was first class, from painless in room check in on arrival to... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear MrsKAA, It is truly motivating to hear about your excellent comments about our services, restaurants and facilities, thank you very much for staying with us. I am very glad that our colleagues especially Billy and Chris were able to exceed your expectations and were able to make your stay more pleasurable. I hope to have the opportunity to welcome... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We came to Hong Kong to celebrate our 30th wedding anniversary and visit our son who is studying at HKU. As this was a special occasion, we decided to spoil ourselves and stay at the Island Shangri La in a Horizon Club Suite. Even before we arrived, the special treatment and personal care began with several e-mails from Chloe and... More 

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Flowles-travels, First of all, I would like to thank you for choosing our hotel to celebrate your 30th Wedding Anniversary. It is truly motivating to hear about your excellent comments on our well appointed suite and colleagues. I am glad to hear that our Restaurant, Concierge and Horizon Club team were able to provide you the best services and... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We are finishing a three day staying at the Horizon Lounge level of the Island Shangri la. Great room and view from our 53 rd floor room and the 56 level of the Lounge. The decor is the height of luxury. Breakfast is in the in the beautiful Petrus restarant was a particular treat. The staff were charming and helpful.... More 

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Robyn381, I am absolutely delighted to hear about your wonderful experience in the hotel. I am glad to hear that our location was in perfect proximity for you and that you loved the breakfast in Restaurant Petrus. It is indeed our pleasure to take care of you and we'd love to have you back in the near future. Best... More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

You simply can't g wrong with this place. It is extremely clean and the location is very convenient. The lobby is gorgeous and the rooms were extremely comfortable. The staff were very professional. The hotel is walking distance from subway, shopping areas, and night market. I truly enjoyed my stay and I highly recommend the place.

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Bami1964, It gave me great pleasure reading your delightful experience in the hotel and would like to thank you for your wonderful feedback. It is indeed our pleasure to take care of you and we'd love to have you back in the near future. Best regards, Franz Donhauser General Manager More 

north london
Top Contributor
81 reviews 81 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent three nights here, then travelled to Guilin and returned to this hotel for a further two nights. The staff at Reception are exceptional, helpful, charming....particularly Joan Lang who could not have been more helpful. Also Jonathan at the Concierge desk was really really helpful. One had the impression that each and every guest mattered to these two staff... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear harpendenscout, It is truly motivating to hear about your excellent comments about our well appointed rooms and colleagues. I am glad to hear that our Front Office and Concierge team were able to help you and I trust that Joan and Jonathan will be glad to see your compliments. Thank you very much for staying with us and we... More 

Manila, Philippines
Contributor
18 reviews 18 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Gorgeous hotel in a fabulous location. Easy to navigate around HK from here thanks to handy MTR station and tram/bus stops. We stayed in a Harbour View Horizon Club room. Perfect for our anniversary celebration. The room had everything we could want or possibly need and we didn't need to ask for anything all week! The Horizon Club staff were... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear 11dollarbills, Thank you for your wonderful feedback. We are thrilled to find out that you had a great stay and that our colleagues most especially from our Horizon Lounge were able to exceed your expectations. It will be our pleasure to offer you another delightful stay next time! Best regards, Franz Donhauser General Manager More 

Hotel Review Summarization

What travelers say

  • Pacific place(24)
  • Cafe TOO(7)
  • Very good(7)
  • Great location(4)
  • Breakfast buffet(4)
  • Afternoon tea(3)
  • Horizon club(3)
  • Fresh fruit(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Dining (24)
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Pool/beach area (11)
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Amenities (30)
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Harbour View Suite (58)
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Horizon Club Harbour View Room (48)
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Horizon Club Peak View Room (42)
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Pool (22)
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Restaurants and Bars (132)
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Shangri-La Suite (62)
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The Hotel (22)

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Room/suite (15)
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Pool/beach area (1)
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Dining (4)
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Hotel & grounds (4)
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Business center/function rooms (1)
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Other (8)
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