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Island Shangri-La Hong Kong

5.0 of 5 Pacific Place, Supreme Court Road, Central, Hong Kong, China
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Island Shangri-La Hong Kong
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Island Shangri-La Hong Kong
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1,144 reviews from our community

Traveler rating
    897
    186
    37
    12
    12
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176
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437
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel provided great service. If you go ask for club level, it is worth the extra charge. The whole staff is very attentive but the club level staff provides additional attention which is great for the business traveler. Be sure to dine at their restaurants....head Chef Rudy does a fantastic job!

Review collected in partnership with shangri-la.com

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Senior Contributor
30 reviews 30 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had stayed at the Pudong Shangri La and felt very special as a guest so we thought do the Island Shangri La and get the same experience. Unfortunately we didn't and whilst the staff were professional and courteous we felt the lacked warmth and attentiveness. We had to ask for things in the lounge and felt a bit isolated.... More

Review collected in partnership with shangri-la.com

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Geordieboy54, Thank you for taking your valuable time to post your review on Tripadvisor. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at franz.donhauser@shangri-la.com so we can take necessary actions to improve our services? I look forward... More

London, England, United Kingdom
Top Contributor
52 reviews 52 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Quite simply the best hotel we have ever stayed in , from being picked up at the airport until we checked out nothing is too much trouble for the staff ,our in room check in with the delightful Peggy was a godsend after a long flight from the UK , the rooms are stunning with incredible views over Hong Kong... More

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Steve P, Thank you for regarding us as one of the best hotels you stayed at. We are pleased to know that you had a delightful stay and I trust that Peggy will be glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our... More

London
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were picked up efficiently at the airport and ushered directly to our private car. The car was of a very high standard with refreshments, wifi and a charming driver. On arrival at the hotel we were greeted by a welcoming party (clearly the driver had called ahead) and we were whisked away for in room check in. This is... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear craftyninja1, Thank you for sharing your experience at our hotel. We are delighted to know that you had a pleasant stay and had time to use our facilities. Thank you for your kind compliments about our hotel car, our charming driver, well-appointed rooms and outdoor pool. We look forward to welcoming you back to our hotel soon. Best regards,... More

Moscow, Russia
Contributor
20 reviews 20 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Fantastic place! Starts from 100% real asian full of respect service, great rooms, unforgettable view to the harbour, especially at the night, loved the Russian breakfast on the last page of In dining menu. Highly recommended!

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear InLoveM, Thank you for sharing your experience at our hotel. We are delighted to know that you had a pleasant stay and that you have enjoyed our in-room Russian breakfast. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager More

St. Albert, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed on a business trip and was extremely impressed. The rooms are spacious and very clean the view from the room was amazing. The staff are extremely helpful and friendly. The breakfast buffet was amazing so much choice. We also had an event in the stunning atrium rooms and library. The service was brilliant.

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Cato1111, Thank you for sharing your experience at our hotel. We are pleased to know that you had a delightful stay. We greatly appreciate your kind compliments about our room, function rooms and buffet breakfast. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards,... More

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 6 days ago NEW

The Island ShangriLa together with the Peninsula and the Kowloon ShangriLa are among the finest hotels in the world. The Island Shangrila remains the flagship of the group and the service and food at this hotel is outstanding. The views of the harbour from the Horizon Club and Petrus restaurant is breathtaking.

Review collected in partnership with shangri-la.com

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear AsianFiend, Thank you for considering us as one of the finest hotels in the world. We greatly appreciate your feedback on our room and restaurant. We look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager More

London, England
Contributor
12 reviews 12 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I normally stay at the Conrad, but it was full on this trip. The Island Shangri La is next door to the Conrad, so i thought I would give it a try. From a positive perspective the bedroom was a good size and staff seemed friendly and keen to please. However, the big problem I had with the room was... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear OnceaCabby, Thank you for taking your valuable time to post your review on Tripadvisor. Kindly accept our sincere apologies for the disappointing experience you had during your recent stay. We have taken note of your feedback about the air conditioning in the room, as well as the evening buffet at cafe TOO. We have relayed them to the Department... More

Hong Kong
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Shangri-La has been our favourite chain and the island Shangri-La is no different. Competing with three other establishment within a 5 minute walk of each other and having stayed in all four, we think ISL competes with Upper House as the top hotel in the area. Rooms are well appointed and service close to flawless. The only downside is... More

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear glnomad, Thank you for considering us as one of the top hotels in Admiralty. We have taken note of your comments and we apologise for any inconvenience you have experienced during your last stay. We look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager More

Surrey, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Ever had five star billing but three star service? Well, not in the Island Shangri-La in Hong Kong. I've just finished a too short two nights here and would recommend it as a hotel that meets expectations. Ideal for business.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Simon E, Thank you for sharing your experience at our hotel. We are delighted to know to know that we have met your expectations and that you had a pleasant stay. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Pacific place(37)
  • Cafe TOO(9)
  • Very good(8)
  • Horizon club(6)
  • Great location(5)
  • Fresh fruit(5)
  • Breakfast buffet(5)
  • Afternoon tea(4)
  • Top floor(3)

Additional Information about Island Shangri-La Hong Kong

Address: Pacific Place, Supreme Court Road, Central, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
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Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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