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Island Shangri-La Hong Kong

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Pacific Place, Supreme Court Road, Central, Hong Kong, China
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Island Shangri-La Hong Kong
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1,354 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1354)
  • Mar-May only
    (370)
  • Jun-Aug only
    (305)
  • Sep-Nov only
    (315)
  • Dec-Feb only
    (364)
All months
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Enjoyed several nights at this nice location. Perfect service, rooms, food and ambiance. Will definitely stay again and enjoy all that Hong Kong has to offer. The garden surrounding this location is relaxing as well as a romantic encounter with nature. You will surely enjoy your entire visit.

Was this review helpful? Yes
Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This friendly hotel offers great service as well as a great location and rooms. The location is perfect as it is so close to all the famous landmarks like the exhibition center where the art- Basel is hosted every year. This hotel has great buffets and a huge pool.

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear carlasia, We are very pleased to hear that you have thoroughly enjoyed your stay, and that our colleagues, guestroom and facilities had made a good impression on you. Thank you very much for staying with us and we look forward to delighting you again in the near future! Best regards Franz Donhauser General Manager More 

Carlisle
1 review
5 of 5 stars Reviewed 2 days ago NEW

100% Brilliant. The staff were fantastic could not fault in any way and they all made a difference, Best Hotel I have stayed in and I travel the world. The Room was faultless, the location was ideal and the food was good, The Horizon club is the only proper way to do this hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear gordon_ppm, Thank you for sharing your experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. I am very delighted to know that you had an impressive stay and that our colleagues have exceeded your expectations. We look forward to welcoming you back in the near future. Best regards,... More 

Pasig, Rizal, Philippines
Level Contributor
166 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Island Shangrila is very elegant, genteel and civilized, and frankly unexpectedly so as it sits on the shopping Haven of Pacific Place. The decor is very old-world; on the way to my room one would pass the gallery of a library with big beautiful chandeliers. One day a bridal photo shoot was going on and I thought it was... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear TingOdi, It gave me great pleasure reading your delightful experience in the hotel and would like to thank you for your wonderful feedback. It is indeed our pleasure to take care of you and we'd love to have you back in the near future. Best regards, Franz Donhauser General Manager More 

Paris, France
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Good service, amazing breakfast and nice outdoor pool with a great view! The staff is polite and very helpful. The location is very central as well. My stay was wonderful and I look forward to coming back here.

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear ChenFR, We are absolutely delighted to hear about your wonderful experience. I am glad that our colleagues were able to exceed your expectations and were able to make your stay more pleasurable. We look forward to delighting you again in the near future! Best regards, Franz Donhauser General Manager More 

Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment the taxi pulled in to the moment I left (2 night stay) the experience was excellent. Greeted as soon as the taxi arrived, check in was seamless, and the harbour view room fantastic. No matter what you need, whenever you need it everything arrived. Shoes shined, fresh fruit in the room, amenities cleaned throughout the day. I... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Michael H, It gave me great pleasure reading your delightful experience in the hotel. I am glad to hear that you had thoroughly enjoyed your stay, and you were able to fully utilise our facilities and amenities. It is indeed our pleasure to take care of you and we'd love to have you back in the near future. Best... More 

Richmond, Virginia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The Sunday brunch at the shangrila hotel is fabulous! It is a massive buffet with everything from tournadoes of beef to lobster to French fries. There is a children's buffet that is excellent. Cool hIgh chairs are available for kids. Take the tram to the peak for a fun adventure afterwards.

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear pbjsandwiches, Thank you for your wonderful feedback. I am delighted to hear about your pleasant brunch experience in our hotel and I am sure that the readers will find your review useful . We look forward to the pleasure of welcoming you back in the near future. Best regards, Franz Donhauser General Manager More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We've just got back from a five night stay on the Horizon Club floor of this wonderful hotel. Just couldn't fault a thing, from the polite, friendly member of staff who met us at the airport and took us to the hotel limousine, until we were taken back to the airport and had our bags taken to check in. The... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Janet S, Thank you for sharing your experience at our hotel. We are delighted that you enjoyed our Shangri-La hospitality from the airport pick-up to your stay in a Horizon Club room. I am very pleased to know that our colleagues especially our Horizon Club team made a good impression on you . It is indeed our pleasure to... More 

Sydney, Australia
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent 3 days in this hotel on the way back from Paris to Sydney. This is a magnificent hotel with wonderful rooms overlooking Hong Kong harbour and excellent restaurants. In particular the service we received, especially from Miwako , was warmly appreciated. Miwako was there to receive us, escort us to our room and after a... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear henry9478, Thank you for sharing your wonderful feedback. I am delighted to hear that you had a fantastic stay and that our colleagues particularly Miwako has made a good impression on you. It is indeed a pleasure to take care of you and we look forward to welcoming you back. Best regards, Franz Donhauser General Manager More 

shanghai
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent two night's at the Island Shangri-La and couldn't have been more impressed. The staff are phenomenal, and offered a warm and sincere reception. I was then led up to the Horizon Club, where I completed check-in and unwound with a Manhattan. The rooms are beautiful and well appointed, and the view of the harbor is amazing, especially at night,... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Dan S, Thank you for sharing your experience with us. Your wonderful comments warms our heart and gives us great motivation in providing you the best service. I am very delighted to know that you have thoroughly enjoyed your stay, our Horizon Club lounge, health club and pool. We look forward to the pleasure of welcoming you back in... More 

Hotel Review Summarization

What travelers say

  • Pacific place(23)
  • Cafe TOO(7)
  • Very good(7)
  • Breakfast buffet(4)
  • Great location(4)
  • Afternoon tea(3)
  • Fresh fruit(3)
  • Horizon club(3)
Questions? Get answers from hotel staff and past guests. Ask a question

986 photos of this hotel

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Hotel & grounds (104)
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Room/suite (145)
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View from room (49)
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Dining (24)
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Pool/beach area (11)
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Bathroom (47)
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Business center/function rooms (3)
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Other (150)

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Amenities (30)
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Harbour View Suite (58)
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Horizon Club Harbour View Room (48)
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Horizon Club Peak View Room (42)
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Pool (22)
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Restaurants and Bars (132)
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Shangri-La Suite (62)
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The Hotel (22)

Management photos: Courtesy of the property manager

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Room/suite (15)
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Pool/beach area (1)
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Dining (4)
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Hotel & grounds (4)
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Business center/function rooms (1)
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Other (8)
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