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Island Shangri-La Hong Kong

5.0 of 5 Pacific Place, Supreme Court Road, Central, Hong Kong, China
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Island Shangri-La Hong Kong
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Island Shangri-La Hong Kong
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1,177 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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    (299)
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All months
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Shangri La Island HK is as close to perfect as possible. In the past I stayed at Conrad Hilton. But the Conrad is no longer meets my expectations and my choice is Shangri La. The food, quality of rooms, amenities and service is excellent. For business or pleasure, it's perfect.

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Riquewihr
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just could not dream of more attentions to every one of our desires. At the top of this city of hospitality as it has ever been. Bravo to the dreamteam of ISL. The rooms are not the most modern ones but they are always as perfect as when just put into service and the service remains second to none. Truly... More

Review collected in partnership with shangri-la.com

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New York City, New York
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

My partners and I wanted a venue that promised super great service, yummy yet casual food and relaxing ambience. A couple of friends and a few trip advisor reviews were very positive about Waterside Terrace. While the reviews were a bit dated, the poolside restaurant is part of Island Shangri La so I figured it was a safe bet. I'm... More

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IslandShangri-La, Executive Assistant Manager - Food & Beverage at Island Shangri-La Hong Kong, responded to this review

Dear JohnLiu212 Thank you for taking your valuable time to post your review on TripAdvisor. Kindly accept our sincere apologies for the disappointing experience you had in Waterside Terrace and please rest assured that I have relayed the matter to the team for their further reviews and necessary improvements. I will appreciate it if you can contact me directly at... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Horizon club floor is incredible, the best views in HK from the restaurant Petrus food is the the best and staff are very helpful and offer a professional service, a great way to be welcomed into HK.

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London, United Kingdom
Top Contributor
53 reviews 53 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel more than 40 times on various business trips. The hotel offers 1st class service from the minute you arrive , with no request being too much everything is done with a smile and a genuine wuish to please you. The hotels facilities - Spa, Pool, Restaurants & bar are all highly rated and offer... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Henryp66 It gave me great pleasure reading your delightful experience in the hotel and would like to thank you for your wonderful feedback. I am very pleased to hear that we have made a good impression on you especially with the service that we have provided you and our world-class facilities. It is indeed our pleasure to take care... More

Thailand
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spend a memorable weekend with my wife at the Island Shangri-La hotel. The hotel has a great location in the heart of Hong Kong Island. Our room was luxurious, offering a stunning view facing Kowloon and an overall very comfy ambience. The staff, as you would expect, is very friendly, professional and accommodating. All our requests and inquiries have... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear aschillinger, Thank you for your wonderful feedback. It was our pleasure to spoil you and your wife during your stay here in the hotel. We look forward to welcome you back for another unforgettable stay in the near future! Best regards, Franz Donhauser More

Taipei, Taipei, Taiwan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived in Shangri La had a swift check in, the front desk got everything I needed taken care of, including a baby bed and baby shower equipment. The service was great and we were very happy with our stay. The room was nice and cozy, we were up on the 40th floor and had the harbor view, also, the food... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Jerry L, Thank you for your wonderful feedback. We are thrilled to find out that you and your family had a great stay and that you were able to enjoy our buffet spread at cafe TOO and Cantonese cuisine at Summer Palace. Your recommendations are highly appreciated. It will be our pleasure to offer you another delightful stay next... More

Kiev, Ukraine
1 review
5 of 5 stars Reviewed 1 week ago

Great comfortable room, nice stuff, superior bath accessories. excellent service is that service which outpacing your expectations! Love this place! Thai restaurant- super nice. Good location & design

Review collected in partnership with shangri-la.com

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Hong Kong, China
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We have stayed at many Shangri-La hotels throughout Asia. The Island Shangri-La in Hong Kong is very nice, but a little dated considering it is the 21st century. Time to brighten up the rooms Shangri-La management! Also our room, despite being non-smoking, smelt very musty. Given the Shangri-La's gorgeous signature scent "Essence of Shangri-La" which one can smell throughout the... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Ellen-Kiwi, Thank you for taking the time to share your review here on TripAdvisor. We have taken note of your constructive feedback about our rooms which will help us for future plans of renovation. We hope to have the opportunity to welcome you back again in the near future. Best regards, Franz Donhauser More

Penang
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel with lovely room. Enjoyed my stay there for 2 nights. On the other hand, i have requested a hotel limo to pickup my father from the airport but unfortunately their Rolls Royce was sent for servicing. Perhaps the hotel should not send all their Rolls for servicing together so that guests can use it while the other is... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear najieb, Thank you for taking the time to share your review here on TripAdvisor. We are disappointed to hear that we did not meet your expectations on your request for a Rolls Royce pick-up for your father due to unexpected need for the car to be serviced. We are pleased though to hear that our colleague Porsche has made... More

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Hotel Summarization (Beta)

What travelers say

  • Pacific place(36)
  • Cafe TOO(9)
  • Very good(8)
  • Horizon club(6)
  • Great location(5)
  • Fresh fruit(5)
  • Breakfast buffet(5)
  • Afternoon tea(4)
  • Top floor(3)

Additional Information about Island Shangri-La Hong Kong

Address: Pacific Place, Supreme Court Road, Central, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Number of rooms: 565
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Travelocity, Shangri-La Hotels and Resorts, Cheap Tickets, Agoda, Venere, TripOnline SA, Despegar.com, Ctrip TA, getaroom.com, Odigeo and Tingo so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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