We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Island Shangri-La Hong Kong

Travelers' Choice award winner
Hotel website
Hotel deals
Pacific Place, Supreme Court Road, Central, Hong Kong, China
Special Offer
Upgrade with HK$500credit
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Island Shangri-La Hong Kong
Professional photos View all
Browse nearby
Island Shangri-La Hong Kong
Write a Review

1,325 reviews from our community

Traveler rating
    1,046
    210
    41
    13
    15
See reviews for
212
336
90
500
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1325)
  • Mar-May only
    (362)
  • Jun-Aug only
    (284)
  • Sep-Nov only
    (315)
  • Dec-Feb only
    (364)
All months
Manila, Philippines
1 review
5 of 5 stars Reviewed yesterday NEW

Me and my family was truly happy with our stay in Island Shangri-La. I arrived early and I wad able to checked it as early as 9:00 in the morning. thankful to Mr. Isaac Wong for his timely assistance during my check in time. I loved my private dine in every night because of Mr. CHENG, he was very helpful... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Right from the beginning this was a memorable stay. We had arranged for the hotel to pick us up from the airport and this was the best decision we made and well worth the expense. The hotel staff couldn't be more friendly or helpful, the view over the bay was simply stunning, and the room perhaps the best we have... More 

Was this review helpful? Yes
Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fantastic hotel in a great location in Hong Kong. The staff was extremely friendly in all departments of the hotel. The rooms are very nice and the views of Hong Kong harbor are spectacular. I particularly enjoyed the excellent breakfast buffet at Cafe Too...clearly one of the best breakfast selections around!

Was this review helpful? Yes
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, central to everything I needed. Have stayed prior. Recent 5 night stay did not disappoint (despite a communication glitch regarding price for an off-site car trip provided thru hotel and serviced by an outside vender). Airport transfers were on time; hotel staff warm and welcoming at all services points. Upgraded to Horizon Lounge service despite not having booked... More 

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear travelgirl816, Thank you for sharing your experience at our hotel. We are glad to hear that our airport transfer, Horizon Club facilities and services had made a good impression on you and that you had a good night's sleep on our beds. We have taken note of your other comments and will passed it on to the teams. It... More 

Belfast, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Really enjoyed my stay in the Shangri-La. The room was very large with great views. The quality of the furnishings is among the very best I've experienced - especially the bed. I have slept in many, many beds but the bed in the Shangri-La is hands down the best I've ever slept in. I upgraded to the extra-wide bed and... More 

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear DMT555, We are thrilled to know that you loved the view from your room and that you had a good night's sleep on our beds. Thank you very much for regarding it as "World's Best". We hope your next visit will not be that too long, our beds will be waiting for you. Best regards, Franz Donhauser General Manager More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

my favorite hotel in hk esp if with lounge access but staff seem a bit sparse compared to previous years and i feel service is slipping just a bit...i have a soft spot for the island shang...observe your nearest competitors the ritz and mandarin oriental ! i want to continue staying here! a revamp of some older rooms.would help as... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Reviewer, Thank you for taking your time to share your experience with us. We have taken note of your constructive feedback about our rooms, this will definitely help us on future plans for renovation. We look forward to welcoming you back very soon! Best regards, Franz Donhauser General Manager More 

Yorkshire
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is Hong Kong, a bustling metropolis bursting at the seams but there is a calmest here as you find at all other Shangri-la hotels. The deluxe rooms although at the cheapest end of the spectrum are perfectly fine with a 9ft wide bed you could lose a few people in if required? The bathrooms are marble and spacious enough...for... More 

Was this review helpful? Yes 2
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear AntsYorkshire, Thank you for sharing your fantastic feedback with us. We are very pleased to know that you had a delightful stay and that our tranquility and facilities had made a good impression on you. It is indeed our pleasure to take care of you and we look forward to welcoming you back soon! Best regards, Franz Donhauser General... More 

Adelaide, Australia
Top Contributor
85 reviews 85 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stunning hotel. Our clubroom on level 54 had harbour views. Lovely room and bathroom. Five star. The Horizon Club is on Level 56 and very olde worlde charm. Great champagne and wines and spirits. Club food is good without bring exceptional. That's not a criticism but just observation. Can't complain with nice drinks and food looking at the harbour. Pick... More 

Was this review helpful? Yes 2
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Rudi888, Thank you for sharing your review on TripAdvisor. We are glad to hear that our room, Horizon Club Lounge, breakfast and service had made an impression on you. We have taken note of your constructive feedback about our food at the Horizon Club, this will definitely help us improve. We look forward to welcoming you back very soon!... More 

Brisbane, Australia
Top Contributor
60 reviews 60 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My advice is, if you can afford it, to always stay in a Shangri La Horizon Club room. The Island Shangri La Hong Kong is a top class hotel where the staff go out of their way to make your stay as enjoyable as possible. Excellent room with a fantastic view, good food, and the staff are just outstanding, from... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 3
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Alan S, Thank you for your wonderful review. I'll make sure to share your comments with our airport, front desk and Horizon Club colleagues, and trust that they will be very glad to see your compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best... More 

Hong Kong Region, China
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff are friendly and helpful making my stay so enjoyable. I like my room so much as it is spacious with excellent harbor view. The breakfast has more options than I expected. The food there is perfect.

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Mefona T, Thank you for sharing your wonderful experience at our hotel. We are pleased to know that you had an enjoyable stay with us. We greatly appreciate your kind compliments about our harbour view room, food and service. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our... More 

Hotel Review Summarization

What travelers say

  • Pacific place(23)
  • Cafe TOO(7)
  • Very good(7)
  • Breakfast buffet(4)
  • Great location(4)
  • Afternoon tea(3)
  • Fresh fruit(3)
  • Horizon club(3)
Questions? Get answers from hotel staff and past guests. Ask a question

974 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (525)
Viewed
View from room (49)
Viewed
Hotel & grounds (103)
Viewed
Room/suite (142)
Viewed
Dining (24)
Viewed
Pool/beach area (11)
Viewed
Bathroom (47)
Viewed
Business center/function rooms (3)
Viewed
2:14
Videos (4)
Viewed
Other (142)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (416)
Viewed
Amenities (30)
Viewed
Harbour View Suite (58)
Viewed
Horizon Club Harbour View Room (48)
Viewed
Horizon Club Peak View Room (42)
Viewed
Pool (22)
Viewed
Restaurants and Bars (132)
Viewed
Shangri-La Suite (62)
Viewed
The Hotel (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Room/suite (15)
Viewed
Pool/beach area (1)
Viewed
Dining (4)
Viewed
Hotel & grounds (4)
Viewed
Business center/function rooms (1)
Viewed
Other (8)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities