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Island Shangri-La Hong Kong

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Supreme Court Road, Hong Kong, China
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Island Shangri-La Hong Kong
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1,550 Reviews from our TripAdvisor Community

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Manila, Philippines
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Had a great weekend stay in Hong Kong. It was our anniversary and staying at Island Shangri-La was a treat. The hotel provided a nice welcome and was very helpful at checkin The room was nice, the look is classic traditional, with dark woods and heavy decor. The bed was comfortable and the room was spacious for Hong Kong Standards.... More 

Helpful?
Thank MrWTraveller
Moscow, Russia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife, my 6 y.o. son and me spent 10 days at the hotel in January 2016. That was an enjoyable experience starting from the greeting at the airport, transportation, lodging, meals, you name it. I had a chance to experience other luxurious hotels in HK and here is my take on why Island Shangri-La is my favorite. What we... More 

Helpful?
Thank Ermak
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Ermak, Thank you for sharing your review with us. I am very delighted to know that you had a fantastic stay with us, and that our restaurants and service had made a good impression on you. Thank you for sharing your constructive feedback as well, these feedback are helpful for future improvements. It will be our pleasure to offer... More 

RanchoMirage
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Spent a few days in the hotel and truly enjoyed the service we received. Starts at the airport with hotel concierge desk who took exceptional care to get us into car service to hotel with refreshments.. Hotel staff new we were arriving and had room prepared... personally escorted us to the room and were overall very helpful. Concierge took great... More 

Helpful?
Thank RanchoMirage
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear RanchoMirage, It gave me great pleasure reading your delightful experience in the hotel and I am pleased to hear that you have thoroughly enjoyed your stay from arrival to departure. It is indeed our pleasure to take care of you and we'd love to have you back in the near future. Best regards, Franz Donhauser General Manager More 

New York City
Level Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I were in Hong Kong in late November, 2015. Checked in at the hotel to be welcomed by an amazing room with an incredible view. The room was quite sizable and most important, very comfortable. The hotel is located in the Pacific Place Mall which is so convenient for shopping and taking the MTR. The staff was... More 

Helpful?
Thank chaufun
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear chaufun, It is indeed a pleasure to hear that you and your husband had thoroughly enjoyed your stay. I am thrilled to know that our hotel and our restaurants left a very good impression on you. Hope you can have time to try our different restaurants on your next visit and we look forward to delighting you again! Best... More 

Cambridge
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We are big fans of this chain of hotels and use routinely when travelling in Asia. The Hong Kong Island hotel has met expectations and we can highly recommend. As with all their hotels the service is impeccable being professional, efficient but also friendly. The hotel is stunningly beautiful in lovely, manicured grounds. There is a great gym and the... More 

Helpful?
Thank WibblyWoo
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear WibblyWoo, I am absolutely thrilled to see your wonderful comments. I am also delighted to hear that we were able to exceed your expectations from arrival to departure, and that you have enjoyed our restaurants and facilities. It is indeed a pleasure to have you and we look forward to the pleasure of welcoming you back soon. Best regards,... More 

Greenville, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

Without question or doubt....staying at The Island Shangri-La Hong Kong was a wonderful experience. The overall service was outstanding, the room pristine with excellent comfort and furnishings, the location was right in the heart of Hong Kong with great views of the skyline and water. Perhaps the most favorite item was the professional staff that is in place to take... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Nathan764
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Nathan764, Thank you for sharing your experience with us. I am very delighted to know that you had thoroughly enjoyed your stay from arrival to departure, and that our location, room and staff had made a good impression on you. We look forward to the pleasure of welcoming you back in the near future. Best regards, Franz Donhauser General... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Hotel room is very nice and well maintained. Hotel staffs are wonderful and willing to help me without me asking. I was in HK to buy traveling cot for my baby and the shop I was planning to visit has sold the cot. I was upset but the hotel staffs help me find other shop which carry this cot for... More 

Helpful?
Thank Mintra K
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Mintra K, Thank you for sharing your experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. I am very delighted to know that you and your family had enjoyed your stay. We look forward to welcoming you back in the near future. Best regards, Franz Donhauser General Manager More 

Hong Kong Region, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service is good overall but sometimes lately inconsistent. I find the staffs at the French restaurant to be surprising unattentive and untrained, even rude, which is a shame. The conceirge and the Horizon Club staff however are very helpful always and will help you with all your reservations and booking needs and beyond. The rooms are good size as... More 

Helpful?
Thank blank878
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear blank878, Thank you for sharing your experience with us. I am very delighted to know that you had enjoyed your stay and that our location, room, facilities and services had made a good impression on you. I apologize for the disappointing experience that you had at Restaurant Petrus and please rest assured that I have immediately relayed the matter... More 

Singapore
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here a few days last month, it was wonderful. Service was great, breakfast spread was fantastic and the location was excellent. (Trivia: The elevator carpet has the days of the week embroidered on it, so if you ever forget what it is, just look at the carpet in the lift.) The staff, especially at the breakfast, are very... More 

Helpful?
Thank Guruprasad
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Guruprasad, Thank you for sharing your review with us. I am very delighted to know that you had a fantastic stay with us and that our location, service and breakfast offering had made a good impression on you. We look forward to offering you another delightful stay on your next visit. Best regards, Franz Donhauser General Manager More 

Greenville, South Carolina
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel has the finest service that I have ever experienced....from check in to housekeeping. I applaud the effort to attend to details large and small. Rooms are beautifully appointed and maintained. Petrus for breakfast was consistently top notch. Concierge services exceeded expectations at every turn! Overall, a very pleasant stay.

Helpful?
Thank DME312
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear DME312, Thank you for sharing your review with us. I am very delighted to know that you had a fantastic stay with us. It will be our pleasure to offer you another delightful stay on your next visit. Best regards, Franz Donhauser General Manager More 

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