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Island Shangri-La Hong Kong

5.0 of 5 Pacific Place, Supreme Court Road, Central, Hong Kong, China
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#9 of 652 Hotels in Hong Kong
1,114 Reviews 4.5 of 5 stars
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Island Shangri-La Hong Kong
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1,114 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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  • Chinese (Simplified) first
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English first
Kiev, Ukraine
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed in the hotel for the company conference. Therefore used both accommodation and conference facilities of the hotel. Real excellence in everything and personal attitude to the guests, including even support in native language.

Review collected in partnership with shangri-la.com

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Milan, Italy
1 review
5 of 5 stars Reviewed 3 days ago NEW

Perfectly trained personnel for customer satisfaction, beautiful clean and well organized rooms. Excellent services and high food quality. All the personnel make you feel at home and always well received

Review collected in partnership with shangri-la.com

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

Location is good for me coz of the hong kong park just a stone throw away runners heaven try to run around the park and start to run outside and get lost wheww love it the hotel staff are very professional friendly good place for shopping excellent view from the room big & cozy clean truly a 5 star hotel... More

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Bangkok
1 review
5 of 5 stars Reviewed 4 days ago NEW

very exellent service, attentive staff with nice habour view. good faciilities. Location is right on the shopping mall, plenty of restaurant and shops, not too far from city night life and main shopping streets.

Review collected in partnership with shangri-la.com

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zürich,switzerland
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

but besides there really many positive things I have mentionned in my past reviews , I still cannot understand why this happens. I mean this was my 11th stay here for a couple of days/nights in june. I am on business and my highest peference is a quiet room. And in the booking form they ask me what are my... More

Was this review helpful? Yes 1
IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear topofthetop, Thank you for taking your valuable time to post your review on Tripadvisor. Please kindly accept our sincere apologies for the disappointing experience you had during your recent stay. Rest assured that I have immediately relayed the matter to the Department Heads concerned, for their further reviews and necessary improvements. I will appreciate it if you can contact... More

Singapore, Singapore
1 review
1 of 5 stars Reviewed 1 week ago

Location of the hotel is good (though Conrad is nearer to main road and MTR). Rooms are very old and should be refurbished. Upon check-in front office attempted to block off an amount more than double of my daily room rate due to a miscalculation on her part. This took quite some time to clarify and was not a great... More

Review collected in partnership with shangri-la.com

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear QingLinOoi, Thank you for comment. I am most concerned to learn about your disappointing check in experience and that a member of my team has dealt with you so unthoughtful. Please accept my utmost and sincere apologies for the inconvenience caused. We have shared your comment with the team and I believe my colleague has replied to you directly.... More

Adelaide, Australia
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent 2 nights at this outstanding hotel on our way from Adelaide to London. The facilities are outstanding at this quality hotel. However, it is the excellent friendly service that really helped make this stay special. Highly recommend this hotel.

Was this review helpful? Yes 2
Boston, Massachusetts
Top Contributor
162 reviews 162 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service at this Shangri-la was fantastic. I received an email in advance if I needed anything arranged for the visit, Amy followed up and provided updates while I was staying at the hotel. They were just fantastic. I ordered room service and ate in the bar area, food was always impeccably served especially in the room. The hotel gym... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear TcarlGren, Thank you for sharing your experience at our hotel. We are delighted that you have enjoyed your stay and had time to use our facilities. It is indeed our pleasure to take care of you and we look forward to welcoming you back to our hotel soon. Best regards, Franz Donhauser More

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We chose the "Shang" because of the high marks and huge reputation it has in HK. The location is awesome which is right across the street from the MTR Metro station and connected to the Pacific Palace mall if that's your thing. It has some nice touches like a pot of tea waiting for you when you check in and... More

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IslandShangri-La, General Manager at Island Shangri-La Hong Kong, responded to this review

Dear Butchdke, Thank you for your review. I am concerned that we gave you a feeling of impersonal service. Our mission is "To delight our guests every time by creating engaging experiences straight from our hearts", I apologise for the disappointing experience you have encountered when you checked-in and at cafe TOO. I have shared your comments with the teams... More

Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel felt BETTER than 5-star! The staff were brilliant, the room was fabulous and the pool is awesome. The Admiralty MTR station is in the same building as the hotel and adjoining Pacific Place Mall, and it is just a walk across Hong Kong Park to the Peak Tram station, where you can also join the Big Bus city... More

Review collected in partnership with shangri-la.com

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Hotel Summarization (Beta)

What travelers say

  • Pacific place(38)
  • Cafe TOO(9)
  • Very good(8)
  • Horizon club(6)
  • Great location(5)
  • Fresh fruit(5)
  • Breakfast buffet(5)
  • Afternoon tea(4)
  • Top floor(3)

Additional Information about Island Shangri-La Hong Kong

Address: Pacific Place, Supreme Court Road, Central, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Central
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Island Shangri-La Hong Kong 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Shangri-La Hotels and Resorts, Travelocity, Orbitz, Hotels.com, Priceline, Cheap Tickets, Tingo, Agoda, Ctrip DaoDao, Odigeo, TripOnline SA, Venere and Otel so you can book your Island Shangri-La Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Island Shangri La Hotel
Hotel Island Shangri La
Shangri La Hotel Hong Kong
Island Shangri-La Hong Kong

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