We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 645 Hong Kong hotels

The Excelsior, Hong Kong

4.0 of 5 Hotel   |   No.281 Gloucester Road, Causeway Bay, Hong Kong, China (Causeway Bay)
Hotel amenities
Save Saved
You added The Excelsior, Hong Kong to your Saves list
The Excelsior, Hong Kong
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #84 of 645 hotels in Hong Kong
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Monica H Mumbai (Bombay), India
  • Overview
  • Reviews (1,210)
  • Photos (752)
  • Amenities
  • Q&A
  • Room tips (246)
  • Location
  • More
Write a Review

1,210 people have reviewed this hotel

Traveler rating
    385
    575
    198
    38
    14
See reviews for
160
272
106
446
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Excellent place to stay close by to most of the famous tourist spots.centrally located hut no view except for the harbour view rooms however check in takes a lot of time and the prices are a bit on expensive side as not inclusive of any free meals.

Was this review helpful? Yes 1
Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Just back from a work trip to Hong Kong and stayed in a standard room at the Excelsior during my time there. The highlight was definitely the location, smack in Causeway Bay and surrounded by shopping and food options. Service was surprisingly good too and staff were attentive and spoke good English. The room was on the small side and... More

Was this review helpful? Yes
Scotland
Top Contributor
59 reviews 59 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed in a superior room with a harbour view. It was a large room with a king sized bed. The bed linen was of a good quality. There was comfortable seating in the room too. The staff were very friendly. The only gripe was the air conditioning wouldn't go below 20°C which is high for Northern Europeans. Every area... More

Was this review helpful? Yes
Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is located in Causeway Bay.. next to great shopping.. excellent access to the MTR and short ride away from the airport express... But the rooms are old, views erratic and the place is crowded with tourist groups. Not for a true blue business traveller. Food was excellent. But they could have catered the requirements of Indian food better... More

Was this review helpful? Yes
Gurgaon, India
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at Excelsior for almost 5 days in last week and the experience was very good. The thing that stands out about the Hotel is the location. It is centrally located just next to the MTR station and is a paradise for shoppers as you have a multitude of malls next to it. WTC, SOGO, Times Square are all... More

Was this review helpful? Yes
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

If you are coming to Hong Kong to shop and want to stay on the island, this is the place to be. It is about 5 steps from the World Trade Centre, 2 minutes from SOGO and the MTR, so it is very easy to get around. The staff at reception were incredibly friendly and helpful, concierge were helpful albeit... More

Was this review helpful? Yes
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

The service is good, starting with the guy at the front desk. He gave me a surprise upgrade to a harbour view room (although the view is nothing great, but the floor area of the room is larger). My room rate came with buffet breakfast. Upon hearing that I will not be able to eat the buffet breakfast on my... More

Was this review helpful? Yes
Sultanpur
Contributor
18 reviews 18 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Excelsior, Hong Kong is a very decent property. Starting with it's location, It is located in Causeway Bay. You simply come out of your hotel and you are facing World-Trade centre, a mini-mall which is adjacent to this property. You walk hardly 50 - 100 meters and you find yourself in the midst of one of the best street... More

Was this review helpful? Yes
Woking UK
Top Contributor
97 reviews 97 reviews
54 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I've always stayed at The Excelsior in Hong Kong, and after this trip, always will. My luggage didn't turn up at HKG, so when the check-in clerk found out, he arranged for housekeeping to send up a bag of essentials - socks, t-shirt, shorts, etc - and then took care of all the chasing up of the bag. I was... More

Was this review helpful? Yes
Bath, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed for five nights in late June / early July 2014 following a visit in 2012. While some of the rooms / amenities could benefit from some renovation, the overall disposition is very good. The check-in is very efficient and all staff helpful - especially the waiting staff at breakfast [which is superb]. One key reason for returning is... More

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage The Excelsior, Hong Kong, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Excelsior, Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Location: China > Hong Kong > Causeway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Excelsior, Hong Kong 4*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Booking.com, Expedia, Agoda, Orbitz, Tingo, Otel, BookingOdigeoWL, getaroom.com, Ctrip DaoDao, HotelsClick and Venere so you can book your The Excelsior, Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

752 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (409)
Viewed
Room/suite (105)
Viewed
View from room (65)
Viewed
Hotel & grounds (53)
Viewed
2:49
Videos (1)
Viewed
Bathroom (30)
Viewed
Dining (17)
Viewed
Other (138)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (325)
Viewed
Amenities (55)
Viewed
Deluxe Harbour View Room (33)
Viewed
Deluxe Suite (59)
Viewed
Presidential Suite (63)
Viewed
Restaurants and Bars (67)
Viewed
Superior Side Harbour View Room (36)
Viewed
The Hotel (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (5)
Viewed
Dining (3)
Viewed
Room/suite (6)
Viewed
Other (5)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#21 Spa Hotel in Hong Kong #52 Romantic Hotel in Hong Kong #57 Family Hotel in Hong Kong #61 Luxury Hotel in Hong Kong #69 Business Hotel in Hong Kong
Hotel Class
Official Description (provided by the hotel)
Situated in the heart of Causeway Bay, the shopping centre of Hong Kong Island, The Excelsior, Hong Kong is only a five-minute drive from the city's central business district and 40 minutes by MTR from Hong Kong International Airport. The hotel features five exclusive Executive Floors with a private lounge, a fully equipped business centre, a state-of-the-art Fitness Centre featuring advanced fitness equipment and dedicated spa facilities, as well as extensive meeting and banquet facilities. ... more   less 
Number of rooms
884

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer