We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Excelsior, Hong Kong

#82 of 696 Hotels in Hong Kong
Certificate of Excellence
Hotel website
Hotel deals
No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Excelsior, Hong Kong
View Map
Add Photo Write a Review

1,860 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Milton Keynes, United Kingdom
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

We arrived in Hong Kong during a spell of unusually cold weather, which the hotel seemed quite unable to cope with. The room was freezing and nothing we did would get the tempertaure above 19 C. The room was so cold that we finished up sleeping in our complimentary bath-robes. Th harbour view, which we had paid extra for, was... More 

Helpful?
Thank BritRockdoctor
Sydney, New South Wales, Australia
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have stayed here on a number of occasions for pleasure and also for study purposes, and all I can say is that for a monster sized hotel, you still get a friendly face and excellent service when you need it! The hotel rooms are a good size. Make sure to ask for a harbour view room as it is... More 

Helpful?
Thank JulesC392
Makati, Philippines
1 review
3 of 5 stars Reviewed 3 days ago NEW

After staying at other hotels for our last few trips in Hong Kong, we decided to try staying at The Excelsior a higher star rated hotel than what we usually stay at also in Causeway bay. Though to my surprise the 30 to 40% premium we paid over the other hotels didn't really get us more for our money. The... More 

Review collected in partnership with this hotel

Helpful?
Thank kgoph
Jakarta, Indonesia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived in Hongkong early in the morning around 6am . Sleep deprived , tired and hungry .. We are trying to check in at that hour (6.45am). Learning from past experiences I am pretty sure we will not be able to check in to hotel until at least 2 pm. I really dont dare to imagine what a long... More 

Helpful?
Thank Ivan S
Ho Chi Minh City, Vietnam
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I was there for business trip.The room is very spacious and well-equipped.the restaurant is pretty good with wide range of local and international food.The staff is very helpful and professional.the location is perfect, it's few steps from MRT station and SOHO shopping center.

Helpful?
Thank Tripswayer
Nottingham
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Having spent $hk 21,000 you'd expect complimentary wifi for my guests. Not at this place and it spoilt the experience. Come on Excelsior you can do much better!!!! And provide a much better overall experience. Food was good but it's an overall package these days and your's is sadly not up to the high class that you portray. Improvement required.

Helpful?
Thank Andy88888888
Macclesfield, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Excellent location, breakfast and service. The rooms are looking a bit tired but overall extremely good value. The staff in the Club Excecutive Lounge were very accommodating and extremely helpful. Great bar downstairs

Review collected in partnership with this hotel

Helpful?
Thank jennessalt
North Rhine-Westphalia, Germany
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Location away from the concentrated traffic of the immediate inner city yet quick and easy access to the Causeway Bay subway station; high Mandarin Oriental attention to detail in all that we needed; attentive, friendly, polite and cheerful service by all that we encountered and, as we learned, temporary assignment of some of the staff from Mandarin Oriental hotels in... More 

Helpful?
Thank Avosmediano
Middleham, United Kingdom
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I had sheltered here in the past from a typhoon, but only actually stayed recently. We also conducted a seminar here the following day. I found the buffet to be one of the better ones in HK. Not quite as good as the Conrad, but cheaper! HK buffets are excellent anyway, so this one is still world-class. My room was... More 

Helpful?
Thank beaumap
Singapore, Singapore
Level Contributor
291 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 2 weeks ago

While this property is beginning to look old, the service is getting better all the time! Love the stay every time I travel on work to HK. In room dining, laundry service and efficiency of staff is simply world class.

Review collected in partnership with this hotel

Helpful?
Thank Nishchint_India
Questions? Get answers from hotel staff and past guests. Ask a question

896 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (540)
Viewed
Room/suite (137)
Viewed
View from room (93)
Viewed
Dining (21)
Viewed
Hotel & grounds (66)
Viewed
Bathroom (35)
Viewed
Pool/beach area (1)
Viewed
Business center/function rooms (1)
Viewed
2:49
Videos (1)
Viewed
Other (185)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (325)
Viewed
Amenities (55)
Viewed
Deluxe Harbour View Room (33)
Viewed
Deluxe Suite (59)
Viewed
Presidential Suite (63)
Viewed
Restaurants and Bars (67)
Viewed
Superior Side Harbour View Room (36)
Viewed
The Hotel (12)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Dining (6)
Viewed
Room/suite (14)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Wan Chai / Causeway Bay
The Park Lane Hong Kong, a Pullman Hotel
Wan Chai / Causeway Bay
Lanson Place Hotel
Lanson Place Hotel
#20 of 696 in Hong Kong
4.5 of 5 stars 1,019 reviews
Wan Chai / Causeway Bay
Grand Hyatt Hong Kong
Grand Hyatt Hong Kong
#16 of 696 in Hong Kong
4.5 of 5 stars 1,739 reviews
Show Prices
Show Prices
Show Prices
Wan Chai / Causeway Bay
Regal Hongkong Hotel
Regal Hongkong Hotel
#134 of 696 in Hong Kong
4.0 of 5 stars 913 reviews
Mong Kok
Cordis, Hong Kong at Langham Place
Wan Chai / Causeway Bay
Renaissance Harbour View Hotel Hong Kong
Show Prices
Show Prices
Show Prices

Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay