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The Excelsior, Hong Kong

4.0 of 5 No.281 Gloucester Road, Causeway Bay, Hong Kong, China
#89 of 652 Hotels in Hong Kong
1,246 Reviews 4 of 5 stars
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Certificate of Excellence 2014
The Excelsior, Hong Kong
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The Excelsior, Hong Kong
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1,246 reviews from our community

Traveler rating
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    202
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
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  • Dutch first
  • English first
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English first
Mumbai, Maharashtra, India
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Nice hotel at good price.....i visited this hotel in may and rates were little high at time. However rates are reasonable otherwise. Good n friendly staff well equipped rooms...centrally located. Close to all business centres.....just at walkable distance ..wifi available..

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Top Contributor
59 reviews 59 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

You can the from the title that it must be an average hotel if the only outstanding feature was the burger via room service. Not a bad hotel to chose if the central hotels are full - which they were during my trip. The staff are helpful if a little hurried and the overall facility is getting a bit old.

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Singapore
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here from 11 September to 14 September with family . Took two rooms. The Hotel was kind enough to upgrade one of our rooms to a bigger room as we asked for a complimentary cot... the room was definitely big by hong kong standards. There was no view though as it overlooked a carpark... other room was the typical... More

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Macau, China
Top Contributor
69 reviews 69 reviews
51 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Excelsior has become something of a landmark in Causeway Bay, and provides easy access to the night life and cultural offerings of Wanchai. It shows its age in terms of its somewhat retro style, but is a generally comfortable and convenient place to spend a night or two. The room was a standard room, equipped with a king size... More

Was this review helpful? Yes 1
Cardiff, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

The hotel is on the harbour edge, although there is some short term work going on in the harbour adjacent to the hotel for the Wanchai North Point tunnel. These surface works will be subsumed back into the harbour on completion. The hotel is within two minutes walking of all types of shops, from small to huge department stores. There... More

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Singapore, Singapore
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Excelsior Hotel is my hotel of choice in HK because it is central to shopping, food and the hotel service has always been great! Traveling as a family, we have always found it more economical to book the Executive Suite. The suites are located on the front corner of the hotel and over look the harbor. The rooms are... More

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Buckingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We stopped over here on our way to Oz, our first impression of the hotel was that it looked dated and needed updating, especially in the reception area. We pre- booked two rooms with harbour view but were actually only given one, the other being a horrible room looking out of the back of the hotel. As we were only... More

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PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear kezmart, Thank you very much for your compliment to our colleagues. We would like to share with you that if you book a published rate on our hotel website and create a profile, you will be able to enjoy complimentary high speed internet during your stay. Your feedback is important and we very much hope you would consider coming... More

S.E.A.
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 1 week ago

As mentioned, the location is fabulous and a stone's throw from all the eateries and shopping you can possibly stomach.3 mins walk to Sogo and Causeway Bay MTR. Loved the location but unfortunately the hotel is truly a heritage vintage hotel that has not seen much change in the past 3 decades! That's my only grip esp in a highly... More

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PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Jaye_w, Thank you very much for staying with us and your compliments to our colleagues. We are delighted to share with you that we have completed carpet and bathroom refurbishment in some of our guest rooms. Also, after 11pm guests are required to use their key card to access the lifts to guest floors and our security colleagues in... More

Hong Kong, China
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Excellent location. Situated in Causeway Bay on Hong Kong Island. Conveniently located in the heart of the shopping area. Within walking distance to Sogo Department Store, Hysan Place and Times Square. Lots to restaurants nearby. By showing the hotel room key and the coupons given at the time of check in, you get discounts to many shops at WTC More... More

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Singapore
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I’ve stayed at the Excelsior a couple of times a year over the last eight years. Unfortunately, despite a great location and a fun basement pub (Dicken’s Bar), I think I am done with the place. Not that there is much wrong with it, just that it has hardly been touched in those eight years and now there are many... More

Was this review helpful? Yes 2
PR_ManagerHKG, Public Relations Manager at The Excelsior, Hong Kong, responded to this review

Dear Wilburtan, Thank you very much for staying with us. We are delighted to share with you that we have completed carpet and bathroom refurbishment in some of our guest rooms. Your feedback is important to us and we very much hope you would consider coming back. Please do no hesitate to contact me personally so I can make the... More

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Additional Information about The Excelsior, Hong Kong

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Causeway Bay
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Excelsior, Hong Kong 4*
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Also Known As:
The Excelsior, Hong Kong Hotel Hong Kong
Mandarin Oriental Hong Kong
Excelsior Hotel Hong Kong
Excelsior Hong Kong

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