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Excelsior Hong Kong


Excelsior Hong Kong
Hotel class 4 of 5
No.281 Gloucester Road, Causeway Bay, Hong Kong, China
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Traveler Reviews

87% Recommend
4.0 of 5 stars 220 reviews
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By trip type
All (220)
[ Date ] [ Rating ]
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5 of 5 stars
CathP 27 contributions
Wolverhampton, England
Jul 13, 2009 | Trip type: Couples
2/2 found this review helpful

We spent 2 nights at the Excelsior on our way to Australia as part of our honeymoon at the start of June. Straight away on arrival the staff were very helpful and friendly. Check in was swift and they gave us a room upgrade for our honeymoon. We had a harbour view which was lovely and the room was spacious.... more

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2 of 5 stars
Carmen1318 6 contributions
Texas
Jul 11, 2009 | Trip type: Family

Stayed here in November 2008. The lobby is nice, but do not let that fool you. The rooms are outdated and need remodeling. I have stayed at 5 star resorts in beijing, shanghai, and bangkok, but excelsior looks like motel 6 next to those resorts. The rooms were small, but I expected that considering how densely populated hong kong is.... more

Management response from
PR_ManagerHKG, Public Relations Manager

Thank you for your comment. We have carried out a series of upgrading works in our guest rooms and wireless internet can be accessed throughout the hotel since April 2009. Your feedback is important and we very much hope you would consider coming back. I am confident we can demonstrate the value for money offerings with which we are generally...

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5 of 5 stars
VoyagerBrisbane 17 contributions
Brisbane
Jun 25, 2009 | Trip type: Couples
1/1 found this review helpful

We were in Hong Kong for 5 nights and decided to stay at The Excelsior Hotel. This proved to be a fantastic choice. From the moment we arrived, we were looked after by the staff at the reception area. The check-in process was very quick and informative. We upgraded our room to a Harvour View room and it was superb!... more

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4 of 5 stars
TravelbugYorkshire 3 contributions
Yorkshire
Jun 21, 2009
2/2 found this review helpful

Stayed only one night as a stop over on the way home from Sydney. Transfer from airport took well over an hour due to the traffic so we arrived late in the evening and feeling very tired. Staff very welcoming and attentive. Room small but clean and beds lovely and comfortable. If you are only staying as a stopover and... more

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2 of 5 stars
sti5brigade 22 contributions
London
Jun 21, 2009 | Trip type: Business, Solo travel

Needed a last minute hotel and having stayed in the Grand Hyatt Harbour front a month back on a previous stay I decided I wanted to be in/near the Wanchai area of HK Island as its very central to most things including work and didnt want to pay the high price of the GH This hotel is located just off... more

Management response from
PR_ManagerHKG, Public Relations Manager

Contrary to your opinion we do care very much and would be delighted to discuss your concern further. Your feedback is important and we would be grateful to receive your contact details so we can discuss further. We look forward to hearing from you. Kind regards, Public Relations Manager

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4 of 5 stars
royalton 7 contributions
Jun 15, 2009 | Trip type: Family
1/1 found this review helpful

We stayed here for 4 nights with our toddler. We had an upgraded room which was a very good size, with sofa, desk and chair and a large bathroom with bath. The best thing about this hotel is its fantastic location in Causeway Bay Hong Kong Island, near the metro, shops, restaurants etc. We can't comment on the food as... more

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3 of 5 stars
Barlowgurl 3 contributions
Bulacan
Jun 15, 2009 | Trip type: Family

It was my second time in Hong KOng and we decided to change our hotel not because of some bad exp but because the TV in the other hotel room did not have a single english language channel. So we booked out trip with our 3 year old at that time at Excelsior Hotel. Excelsior just finished renovating a new... more

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5 of 5 stars
RINSO84 15 contributions
EDINBURGH
Jun 13, 2009 | Trip type: Couples
1/1 found this review helpful

Transfer took from airport is about 45 minutes. We stayed five nights. The hotel located in a great area at Causeway Bay. We found the staff extremely friendly and helpful. We had booked an executive room and breakfasts were serviced in the executive lounge. The meals in the restaurant were great, the breakfast was included with a selection of eastern... more

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4 of 5 stars
ElizabethF 28 contributions
London
Jun 12, 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

The hotel is well located for both business and tourism. Friendly and helpful staff and the room is a good size if just a tiny bit on the tired side. The breakfast makes up for everything though. There is a fantastic choice and juice combinations of your choice are pressed freshly for you as you wait. more

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5 of 5 stars
garciat 1 contribution
Sydney
May 28, 2009 | Trip type: Business
1/1 found this review helpful

An excellent hotel. Great location! Literally a hop, skip and a jump to Causeway MTR and right in the heart of the buzz of Causeway Bay. The staff were friendly and efficient. We were upgraded to a Superior Side Harbour View, a slightly larger room than the Run of the House but the view or rather harbour glimpse, through a... more

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Excelsior Hong Kong Also Known As

Address: No.281 Gloucester Road, Causeway Bay, Hong Kong, China