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Prince (Marco Polo Hotels)

4.0 of 5 No.23 Canton Road, Kowloon, Hong Kong, China
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Certificate of Excellence 2014
Prince (Marco Polo Hotels)
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416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila, Philippines
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We've been staying at this hotel ever since we were kids when we go to Hong Kong a few days almost every year. When we think about our fond memories in Hong Kong, the Marco Polo Prince Hotel is always included as this would serve as our home away from home. Love the improvements they've been doing - room renovations,... More 

Was this review helpful? Yes
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear milmik Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments have given us the highest reassurance that we are right on track. We feel most fortunate to have a team of professionals who constantly put customers first. We look forward to... More 

Pretoria, Gauteng, South Africa
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

i stayed there in May 2014 for a week for business. WOW...it actualy shuld get a 5 star rating! Staff are very pofesional and could not do more to be at your service. The Business lounge ( Excecutive lounge ) was a real treat. The staff remember your name and made a point to talk to you. Food was specially... More 

Was this review helpful? Yes
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Ms Annelie L Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We strongly believe that our associates... More 

Zurich, Switzerland
1 review
4 of 5 stars Reviewed 1 week ago

The Prince Hotel is a good Hotel with everything what you need (good size rooms, very good breakfast, gym, restaurants and a nice bar). The location is very good (directly on Canton Road and connected to the famous Gateway Mal). Why I love this hotel the most is that they have a wonderful staff. All the employees which I have... More 

Was this review helpful? Yes
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear AndreHK89 Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to... More 

Melbourne, Australia
Top Contributor
200 reviews 200 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a 5 star hotel but the rooms are clean and the staff are helpful & friendly The 16th Floor the Executive floor the room size is adequate & bathroom is a decent size It is a good hotel if you are doing business They have a good breakfast in the Executive lounge & at 5.00pm free drinks... More 

Was this review helpful? Yes
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Evelynne G Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to the pleasure of... More 

Kuala Lumpur, Malaysia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This incident happened on the 6th of January 2015 around 2p.m. at the lobby of the hotel where me and my family was treated poorly, unprofessionally and the feeling of discrimination by the staff and security guard(tall, big size man with spectacles) who is on duty that time. Here is what had happened: We walked in to the hotel, as... More 

Was this review helpful? Yes 2
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Mr Tan Thank you very much for taking your time to review us on TripAdvisor. Please accept our sincere apologies for the unpleasant experience that you have encountered. Please rest assured that the Security staff concerned has been coached and reminded to be courteous and polite when communicating with our guests. We will also reinforce our training, particularly customer... More 

Edinburgh, United Kingdom
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Really nice hotel and very conveniently located for the Star Ferries to Hong Kong Island. The service was excellent with staff that couldn't have been more helpful. I had a nice room on the 12th floor which faced on to the Canton Road. The window was really well soundproofed and the noise was minimal. The views were ok but elsewhere... More 

Was this review helpful? Yes
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear WillieJJ Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to... More 

Manila, Philippines
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here last July 2013 so we decided to book this hotel because we were very happy with the service that we got. But during our trip last July 2014 - it was not at par. When my husband checked it - he was told that the room wasn't ready. Fine, we understood that check in time was at... More 

Was this review helpful? Yes 2
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear candishh Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed our housekeeping staff service in your recent stay with us. Your comments have given us the highest reassurance that we are right on track. We sincerely apologize for falling short of your expectations, particularly in check-in service... More 

Hong Kong, China
Top Contributor
61 reviews 61 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Did not stay at the hotel but went to their bar (the one connected with the shopping mall) for a late lunch. Not exactly a regular patron but went there from time to time when I do my shopping at the mall. They are currently doing this 'diner / burger' thing so I've a try on the taco... It's good... More 

Was this review helpful? Yes 1
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear onelightyear Thank you very much for taking your time to review us on TripAdvisor. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We appreciate you sharing your comments about the food portion and staff service. Please rest assured that these issues have... More 

Senior Contributor
27 reviews 27 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 8, 2014

This was my first trip to Hong Kong and this property was selected because its close to the office. Located in the heart of high end fashion shopping, this hotel was great. The room was clean and roomier than I expected. The bathroom large and plenty of little amenities that I just love! Room service was came within the stated... More 

Was this review helpful? Yes
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear Mono20013 Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to... More 

Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 3, 2014

What a most pleasant surprise. The room, including bathroom, was larger than I expected, the decor was clean, modern and very tasteful. The breakfast buffet was simply excellent. Fresh carrot juice was only one of the many pleasures. Service at all times was just right for me, efficient, competent and with just the right amount of personal attention.

Was this review helpful? Yes 1
Christoph H, Manager at Prince (Marco Polo Hotels), responded to this review

Dear v0lunteer_11 Thank you very much for taking your time to review us on TripAdvisor. We are delighted to know that you enjoyed your stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We look forward to welcoming you back to... More 

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Additional Information about Prince (Marco Polo Hotels)

Address: No.23 Canton Road, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Prince (Marco Polo Hotels) 4*
Number of rooms: 396
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Also Known As:
Prince Hong Kong Hotel Hong Kong
Prince Hotel Hong Kong
Hong Kong Prince Hotel
Prince (Marco Polo Hotels) Hong Kong
Hotel Style:
#23 Business Hotel in Hong Kong
#46 Luxury Hotel in Hong Kong
#68 Family Hotel in Hong Kong
#96 Romantic Hotel in Hong Kong

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