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Marco Polo Hongkong Hotel

#30 of 691 Hotels in Hong Kong
Certificate of Excellence
No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
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Marco Polo Hongkong Hotel
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1,343 reviews from our community

Traveler rating
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    493
    130
    46
    14
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270
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (325)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
  • All months
    (1343)
  • Mar-May only
    (342)
  • Jun-Aug only
    (334)
  • Sep-Nov only
    (347)
  • Dec-Feb only
    (320)
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Sydney, Australia
Contributor
15 reviews 15 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at The Marco Polo Hong Kong for 1 night then went to China and then returned to the Marco Polo for 4 nights. The first room was on the Club floor with a queen bed. The bed was very comfortable but smaller than we are used to. We also found the room to be quite... More 

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Barcelona, Spain
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was really nice, we had excellent service and were upgraded to a suite, which was a fantastic surprise. All in all I thought it was excellent, however I felt in places for the standard of hotel it was a little bit tired looking in places, especially the shower in my bathroom, and the air conditioning though effective was... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear choongsuyin, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Cyprus
Top Contributor
50 reviews 50 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is enormous and combined with its two sister hotels they cover a whole block. The rooms are spacious but not something more than a classic 90's 5* hotel decor. They offer free wifi every where in the hotel. They offer excellent breakfast with wide variety. But all about this hotel is its location, directly on the Canton road... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear dleliot, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Manchester
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Staying at the hotel on my second night of 3, so far excellent. I have read the negative reviews and honestly can't see the reality of them. Lo action is great deluxe room was a free upgrade and is lo Ely. View is excellent and all the staff have been really helpful and pleasant. The real plus is the free... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear PattyCon, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Wollongong, Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has got to have one of the best locations for being close to the main shopping district and transport (MTR and Star Ferry). The conference room staff and facilities - including catering were very good - inc. the buffet breakfast. My room was adequate and very quiet - being on a high floor (Room 1653). Given the spectacular... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Simon W, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to... More 

Manila, Philippines
Top Contributor
54 reviews 54 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very clean room, spacious with excellent acoustic panels to prevent unwanted noise. Even the corridors leave a fresh scent. However, these are somewhat standard items for this level of accommodation. The delightful items include the hotel's location - adjacent a huge mall, housing many retail stores, from entry level to truly luxury brands; very near a boardwalk which highlights the... More 

Was this review helpful? Yes
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear dinoarevalo, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

New Zealand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our second stay the Marco Polo HK, and once again we enjoyed a very relaxing and indulgent stay.Our room was fabulous, huge and spotless plus it boasted two separate dressing rooms, so plenty of place to stow luggage and those purchases. The location was amazing being right in the midst of the shopping mecca, with easy access to all transport... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Escapisim, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Hobart, Australia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I find it hard to reconcile the pictures of this hotel from the travel sites to my reality! The room was small and shabby with a very cramped old bathroom, no view and that awful mouldy smelling A/C that is familiar in HK. The public areas did not have it, just my room. The food was simply awful and less... More 

Was this review helpful? Yes 1
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Catherine K, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your experience with us fell short of your expectations. Rest assured that we have placed great priority on the issues you raised, and that we will look into addressing them... More 

Perth, Australia
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is ideally located close to the ferry terminal and numerous shopping precincts with incredible range of shops and prices - a shoppers mecca!. The staff could not be more helpful even when we visited during the Chinese New Year - the hotel guests even had a birds eye view of the fireworks courtesy of the hotel management. The... More 

Was this review helpful? Yes
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear AussieDiver53, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The suite room have a small bathroom, only one person can use it at the time, The room was very smelly (due to humidity), asthmatic or allergic to dust mites must avoid this hotel...carpets everywhere and old furnitures...but the service was outstanding, from front desk to cleaning lady....the breakfast is great with quality food. The Italian restaurant is very good... More 

Was this review helpful? Yes
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Mat_8, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize for falling short of your expectations, particularly with the unpleasant odor that you have encountered during your recent visit. Rest assured that the necessary action has been taken to ensure the smell... More 

Hotel Review Summarization

What travelers say

  • Star ferry(22)
  • Very good(15)
  • Club floor(5)
  • Harbour City(4)
  • Shopping mall(4)
Questions? Get answers from hotel staff and past guests. Ask a question

490 photos of this hotel

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
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