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Marco Polo Hongkong Hotel

#32 of 692 Hotels in Hong Kong
Certificate of Excellence
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No.3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
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Marco Polo Hongkong Hotel
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Marco Polo Hongkong Hotel
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1,392 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
  • German first
  • Indonesian first
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English first
  • All months
    (1392)
  • Mar-May only
    (390)
  • Jun-Aug only
    (334)
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Sydney, Australia
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very central location - can walk there from the Cruise Terminal and just around the corner you can get the shuttle bus to the airport luggage drop-off centre, meaning you can have up to a day's extra sightseeing before catching the Airport Express.

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear marron07, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Australia
Top Contributor
76 reviews 76 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stay at the Marco Polo Hotel in Tsim Sha Tsui every time we come to Hong Kong and we have never been disappointed with our stay. If you can afford it book a room on the Continental Floors (17th and 18th floors) where you will have complimentary access to the Continental Club which includes full breakfast, snacks, afternoon tea... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Toujo, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Staffordshire
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

If you get a harbour view room you get a great view of Victoria Harbour. This is a good hotel. Efficient and friendly staff. Well equipped rooms and good service. Breakfast is very comprehensive range of quality food and is served till 11.00. There is a nice pool area too. The location is terrific. A huge shopping mall adjoins the... More 

Was this review helpful? Yes 1
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear JazzMaverick, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

No doubt about the location of Marco Polo, walkable to the harbor, the shopping street, eateries. Room is actually quite spacious. Breakfast was good. I slept well here during my 4 night stay. The only minus point is that there are smoking rooms, so there is a slight smell if you stay near those rooms.

Was this review helpful? Yes 1
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Elsie_nguyen, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Rest assured that necessary action has been taken to ensure the smell of cigarattte smoke problem on the floors is rectified immediately. Your comments and suggestions are much appreciated as they are indeed crucial in... More 

Contributor
13 reviews 13 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Harbour View Continental Club. This is well worth the extra money. This is the best hotel experience of my life. The rooms were clean and serviced every morning and night. The "club" was a private dining area where we had the most delicious breakfasts, morning teas served by the "Butlers" (these guys were fantastic) afternoon teas... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Luca O, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to... More 

Bangkok, Krung Thep, Thailand
Contributor
13 reviews 13 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this Hotel a second time this year. The staff are well trained and responsible for all the order. The Room is very good condition, house keeping are very helpful. In Room Dining service are very good in taste. Overall is very good.

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Anttui, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Oakville, Canada
Top Contributor
80 reviews 80 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our 3rd time here and second the club floor. While still providing great serve we did notice some cut backs from last year. The selection at the club buffet was smaller and the number of repeat items from the last previous day increased. Late evening drinks now stopped at 8:30 pm. The hotel is in an excellent location... More 

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear hazcat1, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. We have made detailed notes of your comments and we wish to assure you that these are amongst our foremost considerations for improvement. On the other hand, please be informed that our Housekeeping Department offers... More 

Auckland New Zealand
Top Contributor
51 reviews 51 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in March for 3 days on way to Europe. Rooms were excellent, bathrooms well appointed and staff very helpful. Great mobile wifi device so you have free wifi around the city for your phone. Also positioned above shopping mall with everything possibile in it.

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James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear plumb209, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

Lichfield, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here several times before - in fact in my opinion, it's the best located hotel in Hong Kong, being 100 metres from the Star Ferry terminal in Kowloon and the same distance from the promenade along the harbour. The rooms are good (especially if you up-grade to a harbour view one) and the staff are knowledgeable and friendly.... More 

Was this review helpful? Yes
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear RetiredTraveller225, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

An associate and I stopped in for lunch and enjoyed the quality of our meal and the wonderful attitude of their staff. Jacker is an individual you should request upon your visit there. We look forward to my next lunch. The facility also has a break taking waterfront view of the entire city.

Was this review helpful? Yes
James O, General Manager at Marco Polo Hongkong Hotel, responded to this review

Dear Jess J, Greetings from the Marco Polo Hongkong Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about... More 

Hotel Review Summarization

What travelers say

  • Star ferry(20)
  • Very good(13)
  • Club floor(4)
  • Harbour City(4)
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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
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