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Novotel Century Hong Kong

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No.238 Jaffe Road, Wanchai, Hong Kong, China
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Novotel Century Hong Kong
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Novotel Century Hong Kong
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1,909 reviews from our community

Traveler rating
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    951
    390
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Novotel brand works well in Hong Kong. Service in Asia is always good. Rooms are never large. So a modern, efficient hotel does work well with service minded people in a confined place. The italian restaurant is good. The 23rd floor executive lounge is very useful (as the lobby is too noisy for business meets). Only one thing to... More 

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NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear AlainWanderings Thank you for the reviews on Trip Advisor. We were delighted to read that you had an enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager More 

Sydney, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

I arrived at check in and was served by the lady behind the desk. Her customer service was the worst I have experienced at a hotel. There was no welcome, no eye contact and as a loyalty member there was no explanation of the benefits I received. I was so annoyed that I went back later to get her name.... More 

Was this review helpful? Yes 3
London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

stayed on business for 10 days in march 2015. excellent hotel, especially if you need to be close to the convention centre. the rooms are large by HK standards. the breakfast menu offers a multitude of choices from Chinese dumplings to omelettes made to order, lots of fruit and veg, for the vegetarians. the halls are quiet, even during the... More 

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NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear bartkarski Thank you for your review on Trip Advisor. We were delighted to learn that you had an enjoyable stay in our hotel and that you found our staff are friendly and helpful. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager More 

Tokyo, Japan
Top Contributor
59 reviews 59 reviews
47 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is located in the heart of Wan Chai and is surrounded by shops and restaurants and waves after waves of people. Staff members, from check-in to lounge attendants were very friendly and were eager to help in anyway they can. Booked a standard room but was given lounge access as a Platinum member of the Le Club Accor.... More 

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NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear Publius28 Thank you for taking the time to write us a review. I was pleased to read that you enjoyed your stay in our hotel. It is encouraging as our guest's satisfaction is our first concern. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager More 

Genoa, Italy
Top Contributor
78 reviews 78 reviews
41 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

A good hotel at a good location in Wanchai, the commercial district in Hong Kong. The room, executive pacakge ( recommended) was ok and on a high floor (21st). Not very new but functional and overall ok. Breakfast just ok. The hotel is in a good area and served by a free shuttle to Hong Kong railway station from where... More 

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NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear Dado_63XX Thank you for your review on Trip Advisor. We were delighted to learn that you had an enjoyable stay in our hotel and I have take the liberty of sharing your comments with my colleagues. Once again, thank you and we look forward to welcoming you back in the near future. Best regards Darren Cann General Manager More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our partner company in Hong Kong booked me at this hotel I was pleasantly surprised The service was very good, the breakfast and dinner buffets were also quite good. I thought the gym was appropriate and had enough well maintained equipment to keep people busy Check in and checkout were quick The room was somewhat small but I don't care... More 

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NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear PaloAltoHorn Thank you for your review on Trip Advisor. I was pleased to read that you had an excellent stay in our hotel and particularly value our hotel. It is encouraging to learn that you found our staff are friendly and helpful. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General... More 

MALAYSIA
Top Contributor
114 reviews 114 reviews
43 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 1 week ago

Directly board A11(airport Coach-Citiflyer)and reach the station, 5min walk from Novotel,Jaffe rd.is not on the main road, so you can't see the hotel once alighted. Standard room is generously more spacious than many similar range hotel in HK, amenities are sufficient and Housekeeping services are fine and prompt, upon arrival we reported the hair dryer malfunctioned&the maintenance staff were here... More 

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NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear THAM38 Thank you for your review on Trip Advisor. We were delighted to learn that you had an enjoyable stay with us. Your comment concerning the staff attitude in Concierge is well noted. Our Front Office Manager is now working with the team to improve the quality of services. Please accept my apologies for the inconvenience that we may... More 

Jakarta
1 review
3 of 5 stars Reviewed 1 week ago

good room, good location, good surrounding...but making bed and room by room maid is still dirty, one staff always standing in the lobby cant smile. for your advice : hotel staff must have hotelier spirit = smile, don't have a smile ? maybe you must take another job field. Hard to find toilet lobby.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear KoestoroJR Thank you for taking the time for writing us a review on Trip Advisor. We were delighted to read that you enjoyed your stay in our hotel. Your comments concerning the room cleanliness and lack of smile are the big concerns to me. I am now working with our Housekeeping and Front Office team to improve the quality... More 

Johannesburg, Gauteng, South Africa
Contributor
18 reviews 18 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night at this hotel an route to Shanghai. It is very conveniently located close to shops, harbour and railway station. Rooms small but clean and functional, good breakfast and polite, efficient staff. Would recommend it.

Was this review helpful? Yes
NCHKEO, General Manager at Novotel Century Hong Kong, responded to this review

Dear Liz d Thank you for your comments on Trip Advisor, We were happy to learn that you had an enjoyable stay in our hotel. We all look forward to the pleasure of welcoming you again soon. Best regards Darren Cann General Manager More 

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Staying in Wan Chai / Causeway Bay

Neighborhood Profile
Wan Chai / Causeway Bay
Wan Chai and Causeway Bay are the retail centers of Hong Kong Island. Filled with shops, malls and restaurants, both areas are bustling with people – tourists and locals alike. Causeway Bay has one of the highest rents on the planet, and is a bit more polished and modern than its Wan Chai counterpart. Beneath the surface there is more than meets the eye – find boutique stores in the above ground floors of buildings and wander into side streets to find interesting restaurants and shops tucked away from the main roads. Wan Chai especially has experienced a modern revival in recent times, with an influx of trendy restaurants and bars around the Star Street area. In addition, both areas contain many of Hong Kong’s iconic tourist attractions worthy of your visit.
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