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Hotel Jen Hong Kong

#74 of 691 Hotels in Hong Kong
Certificate of Excellence
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508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
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Hotel Jen Hong Kong
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Hotel Jen Hong Kong
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1,072 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1072)
  • Mar-May only
    (279)
  • Jun-Aug only
    (208)
  • Sep-Nov only
    (293)
  • Dec-Feb only
    (292)
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There are newer reviews for Hotel Jen Hong Kong
See the most recent reviews
Paris, France
1 review
5 of 5 stars Reviewed 1 week ago

Very good for value, excellent ambiance and service in the heart of Hong Kong with MTR at 50 meters ! We satayed in the Club section with access to the nice Club bar at the top of the hotel offering a beautiful view on the harbour, and very good breakfast, drinks and snacks all day long for free.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear FrancisER, Thank you for choosing Hotel Jen Hong Kong to experience “That Jen Feeling”. We are delighted to know you had enjoyed the full panoramic view of Victoria Harbour in our Club Lounge and are happy that the newly opened MTR HKU Station has provided convenience for your commute within Hong Kong. We look forward to welcoming you back... More 

Singapore, Singapore
Top Contributor
61 reviews 61 reviews
11 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here as our kids were swimming nearby. Good value, very clean rooms, and the feel of being in a real local neighbourhood. After years in the very sanitised Singapore its nice to get back to something closer to real Asia. The HKU MRT is very close though we took the time to walk into town to get some... More 

Was this review helpful? Yes 3
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Susan B, Thank you for choosing to stay with us at Hotel Jen Hong Kong during your recent trip. We are glad that the newly opened MTR HKU Station has provided great convenience for you. We are happy to know that you were able to experience more of our local flavor. We look forward to welcoming you again in... More 

St Annes, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice hotel with good location next to the MTR to downtown central. Hong Kong isn't cheap anymore so it pays to shop around. The hotel staff were friendly and efficient. The breakfast buffet was reasonable too.

Was this review helpful? Yes 3
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear MarkSpeed42, Thank you for sharing your staying experience at Hotel Jen Hong Kong with us. We are happy to know that the newly opened MTR HKU Station was a convenience and your compliments for our staff are well noted. We look forward to welcoming you back soon. Cheers, David Preisig General Manager More 

Ho Chi Minh City, Vietnam
Top Contributor
94 reviews 94 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My client booked me at this hotel as its close to MTR (like 50m close). I had never stayed at a Jen, though its Traders rebranded and I had recently stayed at the fantastic Traders KL weeks before so I had high expectations. The Jen is boutique I suppose as its only about 100-125 rooms and I felt 1* below... More 

Was this review helpful? Yes 5
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Rick_Yvanovich, Once again, thank you for staying at Hotel Jen Hong Kong during your recent trip. Thank you for sharing your staying experience with us and we are happy to know that our service had met your expectations which we drive for continual improvement. Your tips on hotel Chinese name for guest to print out is noted and has... More 

Mandaluyong, Philippines
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

another family vacation, this time we stayed at Traders Hotel Hongkong on the first festive holiday of the year - New Year. we stayed at their club harbour view rooms (we booked 4 rooms in total)- the room was as what the we expected,moderate space for 2 adults with 1 child. anyways it was clean and there was even a... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear KytJaneBeltran, Thank you for staying at Hotel Jen Hong Kong. We are happy to know that our inter-connecting rooms and our Club lounge was a plus during your recent visit. We are pleased to let you know that the MTR HKU Station has now opened just steps away from Hotel Jen Hong Kong. The new MTR line will further... More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 21, 2015

I'm staying at the Hotel Jen right now and it has been just what I hoped. The new MTR station is literally 40 steps from the hotel door, and that makes all the difference in the world. So easy to get to Central Hong Kong from here and then on to everywhere else. My room on the 21st floor is... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear FritzHolz, Thank you for staying at Hotel Jen Hong Kong. I’m glad to know that our environment and service has made your stay pleasant. I’m also happy to know that you enjoyed travelling around the city by MTR next to our hotel. The newly opened MTR HKU Station has made our location much more convenient. The bench seat, or... More 

Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 21, 2015

We booked six nights at Jen Hotel Hong Kong through a reputable accommodation site. I am a Jade level member with the Shangri La Group's loyalty club. The newly revamped Jen Hotel (formerly Trader's Hotel) remains in the Shangri La Group, and we were extended the complimentary breakfast for each night of our stay that comes with the achievement of... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear PhilipandDorothy, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thank you for the feedback form. I am sorry for the misallocation of bed type for your stay. Our Front Office Manager, Nick Cheung has investigated into the incident, and have taken an immediate remedy action on the system error. We do sincerely apologise for the... More 

Dublin, Ireland
Contributor
12 reviews 12 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed February 19, 2015

Stayed here for 8 days over two periods . Hotel was prebooked so I didn't feel like changing but the standards in this hotel have deteriorated since the hotel changed names. Just be aware if you dont book or accept an aggressive upsell on arrival to club rooms you will miss out on the only decent roof top lounge .... More 

Was this review helpful? Yes 3
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Kerry O, Thank you for choosing Hotel Jen Hong Kong during your recent visit. I am sorry to learn that our environment and service was not within your expectation. Regarding the upselling, we have investigated into the case and have introduced a new procedure for room upgrade. I do apologise if this had created any unpleasant experience for you.... More 

Kuta, Indonesia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 16, 2015

What a memorable stay at this hotel. I stayed while this hotel was Traders. the room was spacious and tidy, the layout is perfect for business traveler. the breakfast menu was not variable, but the taste was undeniably perfect in mouth! Would definitely stay here in the future, and hopefully this hotel will remain the same in terms of the... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Devin P, Thank you for choosing Hotel Jen Hong Kong again. Thank you for sharing your staying experience with us. Your compliment serves as a great encouragement for our continuous improvement. I highly recommend you to travel around the city by MTR on your next visit. The new MTR HKU Station (Exit B2) is located right next to our... More 

San José, San Jose, Costa Rica
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2015

Jen has a great service. Bit this time was better than ever. Especially On the 28th floor. And now is much easier to travel around in Hong Kong MTR is 50 meters away. HKU station exit b2. I just found it so convenient. I'll recommend Jen always. Only not good was that the pool was in maintenance.

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Leo R, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thank you for sharing your staying experience with us. Your compliment serves as a great encouragement for our continuous improvement. Thank you for sharing the new MTR information. I am glad that it has brought you convenience during your stay. The Rooftop Pool will be... More 

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