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Hotel Jen Hong Kong

4.0 of 5 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
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Certificate of Excellence 2014
Hotel Jen Hong Kong
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Hotel Jen Hong Kong
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1,051 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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    (260)
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There are newer reviews for Hotel Jen Hong Kong
See the most recent reviews
Kent, Washington
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In January, 2015 we stayed at Hotel Jen in Hong Kong for nine nights while visiting for our son's wedding. Many other family members and friends were there as well. The whole stay was a very pleasant and enjoyable experience. Although not very large, the rooms were well designed, with a lot of practical details that helped everything function well.... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Benton and Judy Melbourne, Thank you for choosing Hotel Jen Hong Kong during your recent visit. I hope you had a wonderful time at your son’s wedding and in Hong Kong. I am glad to hear that you and your family and friends enjoyed staying with us. Your compliment serves as a great encouragement for our continuous improvement. We... More 

Long Melford, United Kingdom
Top Contributor
61 reviews 61 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 22, 2015

Enjoying our stay in the Hotel Jen. Do pay the extra and stay in a club harbourview room. Nice breakfast included and the free cocktails early evening are excellent. Loved the free shuttle to central. Always something going on in the harbour. New HKU station connected to Central. Make sure you come out of B2 exit. Just a short walk... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Floridafanatic 14, Thanks for choosing Hotel Jen Hong Kong during your recent visit. Thank you for sharing your staying experience with us and for recommending Hotel Jen Hong Kong. I am glad to hear that you enjoyed our location, environment and service. Your compliment for Guchi has been forwarded to her. It serves as a great encouragement for our... More 

Ampleforth, United Kingdom
Top Contributor
90 reviews 90 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 20, 2015

We stayed here two nights and did not regret the decision. Wonderful view. Quiet rooms. Comfortable beds. All adequate but somehow we had the feeling that we were not really a guest but more a customer. "Had they really got the message about the taxi to the airport? What nearby restaurants would they recommend? What would be there best advice... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Kitbag49, Thanks for choosing Hotel Jen Hong Kong during your recent visit. Thank you for sharing your experience with us. Our reception desk arrangement is being reviewed and more fine tuning is in place. Our friendly staff at the Front Desk are more than happy to make recommendations on hot spots, and how to go about in Hong Kong.... More 

New York, NY
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 20, 2015

This is a bizarre place. I chose it because it had good reviews and seemed a bit more upscale for the price compared to alternatives - plus it was located in the supposed hipster district. Oddly, I made the reservation for the Trader's Hotel - a Shangri-La property - on Kayak. The cab driver knew the hotel, but it was... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Judd S, Thank you for choosing Hotel Jen Hong Kong during your recent visit, and sharing your experience with us. We do apologise on the Hotel name in Kayak, which we have taken immediate action to update it. May we take this opportunity to invite you to book through the Hotel Jen for your future bookings, which will be... More 

Center Moriches, NY
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 19, 2015

This hotel is not super fancy, but very clean, comfortable, and easy. Wifi connection was good. The location near Hong Kong University and the metro stop was perfect and the view of the harbor out my window was very nice. Small hotel gym on the top floor had good treadmills and weights. I would certainly recommend to anyone who doesn't... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear etworcester, Thanks for choosing Hotel Jen Hong Kong and thank you for recommending us. The newly opened MTR HKU Station has made our location convenient. We are glad that you find the free WiFi was good, and it’s available everywhere in the hotel. Your compliment serves as a great encouragement for our continuous improvement. We shall strive to maintain... More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 19, 2015

Decided to stay on the island rather than kowloon. This is a great hotel in a great location. The only comment is on the layout of checkin/out and the use of ipads, incredibly trendy but it doesn't work and needs to be addressed.

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Hugh C, Thanks for choosing Hotel Jen Hong Kong during your recent visit. The newly opened MTR HKU Station has made our location convenient. Your comment on the layout of check-in/out and the use of iPads is currently under review and we will fine tuning the process to improve our services. We look forward to welcoming you in the... More 

Tokyo, Japan
Contributor
12 reviews 12 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 18, 2015

Although the name has changed the level of service and concern for the guest has not. Hotel Jen continues to deliver top notch service. Still the best shower on the planet and now the MTR is at the doorstep. Look for Nick in guest relations or Rachel in sales to make your stay marvelous.

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Michael W, Thanks for choosing Hotel Jen Hong Kong during your recent visit. We are glad that our service has met your expectations and your compliment on our staff serves as a great encouragement for their continuous improvement. We shall strive to maintain our high level of service. We look forward to welcoming you back to stay with us... More 

1 review
5 of 5 stars Reviewed January 17, 2015

Budget conscious and no frills. Right price. My wife left her iPhone 6 in a taxi and Raymond the GM hunted it down (called all dispatchers etc). He also would offer coffees and waters when passing through the lobby. If you're looking for luxury in Central then this isn't the place but if you want an acceptable place to stay... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Solomon G, Thank you for choosing Hotel Jen Hong Kong during your recent visit and thanks for sharing your staying experience. Your compliment on our staff is a great way of encouragement to the team to maintain our high level service. We look forward to welcoming you in the coming future. Cheers, David Preisig General Manager More 

Vancouver, British Columbia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2015

great location for everyone,2 minutes to mtr station, 3 minutes to tram stops and 15 minutes to central. have all you need in a 4 stars in Hong Kong. roof top pool. bar and lounge on the 28th floor. free internet. Thai-indo restaurant with buffet.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear zackitsun51, Thanks for choosing Hotel Jen Hong Kong and thank you for sharing our convenient location and the amenities. I hope you enjoyed the “Jen Experience” during your stay. We look forward to welcoming you back to stay with us in the coming future. Cheers, David Preisig General Manager More 

Cambridge
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 10, 2015

This hotel is run by a group of very your people, few of whom can speak English well enough to be of assistance. No one has any authority to deal with problem issues, including the "manager" The rooms are OK, and the breakfast mediocre. The location is good; in a part of Hong Kong which is not full of boring... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear dinerCambridge, Thank you for choosing Hotel Jen Hong Kong during your recent visit and your valuable comments on our service. Your feedback on Front Desk staff and the food are being reviewed by our management team for further improvement. We look forward to welcoming you back to stay with us in the coming future. Cheers, David Preisig General Manager More 

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Additional Information about Hotel Jen Hong Kong

Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Location: China > Hong Kong Region > Hong Kong > Sai Wan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Reservation Options:
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Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Style:
#35 Best Value Hotel in Hong Kong
#56 Business Hotel in Hong Kong
#60 Family Hotel in Hong Kong
#61 Luxury Hotel in Hong Kong
#64 Romantic Hotel in Hong Kong

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