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Hotel Jen Hong Kong

#64 of 694 Hotels in Hong Kong
Certificate of Excellence
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508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
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Hotel Jen Hong Kong
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1,142 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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    (317)
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LONDON
Level Contributor
55 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed yesterday NEW

Modern and interesting hotel in a less touristy part of town on Hong Kong Island. Reception staff are welcoming and efficient, and use ipads for your check-in. At odds with the hotel bar is fairly basic and uninteresting - I think in an attempt to be informal. I had one of the exec rooms - the bedroom was well designed... More 

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Shenzhen, China
4 of 5 stars Reviewed 6 days ago NEW

Mattress service life is too long, has been deformed. The bed is too soft, the pillow is too high. Mattress service life is too long, has been deformed. The bed is too soft, the pillow is too high. Mattress service life is too long, has been deformed. The bed is too soft, the pillow is too high.

Review collected in partnership with shangri-la.com

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United Kingdom
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Located near the new mtr line, so no issues with transportation. Next to a highway, but sound proofed. Nice view of harbour from roof pool. Really good staff. Comfortable rooms. Excellent breakfast. Huge valued money. A hidden gem that I will return to.

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Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel Jen is really good value for money 4 star hotel operated by the Shangri-La group. The room is comfortable (for HK standards) and most importantly the bed is not rock hard and one can get a good night's sleep. The showers can be improved though. The amenities are basic but all there - a gym, rooftop pool and free... More 

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Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

Staff are very accommodating and genuine in their attempts to help their visitors; not forgetting the fact that we're attentive to our needs. Also, the location is excellent for the purpose of my visit in the city.

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Orange, Australia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Great spot to access events at HKU and right near HKU metro exit. Excellent service, especially when my partner got sick. Rooms are compact but very clean and comfortable. All staff are friendly and obliging. Could have longer pool hours, but otherwise an excellent choice.

Review collected in partnership with shangri-la.com

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2 reviews
3 of 5 stars Reviewed 1 week ago NEW

Hotel location is no bad.provide the shuttle bus to central MTR.nearly have a lot restaurant and super market.I stay 17 floor,the environment is very quiet and nice.the night view of harbour no bad.only when I check in that day have a small matter to happen is my room's electric soket is burn out.I try to contact maintenance, but their take... More 

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Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Am leaving here today after 6 nights and have had a great stay. Booked a clubroom which comes with buffet breakfast, evening drinks and snacks, and extra special service from the folks on the clubroom level (Phoenix gets a very special mention & thank you for being so helpful and wonderful!). The clubroom is located on the 28th floor and... More 

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Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Was formerly traders hotel,not sure why the name change and part of the Shangri-la group.Very easy tidy nice hotel,a little out of the way,but underground station 50 Meters away,so everywhere in HK just 10min trip.but because of location is very resonable price under $200 for HK thats cheep for 4 star hotel

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Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Right outside the MTR station. Far enough from the bustling crowd yet near enough to get there fast. The hotel is located in a residential area so I could have a taste or sight of life of a hongkonger. Also if the hotel pool is too small for you there is a public pool around the corner for you to... More 

Review collected in partnership with shangri-la.com

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear siangbeng, Thank you for choosing to stay at Hotel Jen Hong Kong! We are delighted to hear that you had enjoyed your stay with us and especially the local favorites of Hong Kong. We are please that you find our location is very accessible to major areas within 10-15 minutes by MTR, while our shuttle services were conveniently available... More 

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