We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Jen Hong Kong

4.0 of 5 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Hotel website
Hotel deals
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Hotel Jen Hong Kong
Professional photos View all
Browse nearby
Hotel Jen Hong Kong
Write a Review

1,051 reviews from our community

Traveler rating
    366
    513
    123
    33
    16
See reviews for
159
359
132
220
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1051)
  • Mar-May only
    (260)
  • Jun-Aug only
    (208)
  • Sep-Nov only
    (293)
  • Dec-Feb only
    (290)
All months
Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars NEW

I'm staying at the Hotel Jen right now and it has been just what I hoped. The new MTR station is literally 40 steps from the hotel door, and that makes all the difference in the world. So easy to get to Central Hong Kong from here and then on to everywhere else. My room on the 21st floor is... More 

Was this review helpful? Yes
Sydney, Australia
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

We booked six nights at Jen Hotel Hong Kong through a reputable accommodation site. I am a Jade level member with the Shangri La Group's loyalty club. The newly revamped Jen Hotel (formerly Trader's Hotel) remains in the Shangri La Group, and we were extended the complimentary breakfast for each night of our stay that comes with the achievement of... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear PhilipandDorothy, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thank you for the feedback form. I am sorry for the misallocation of bed type for your stay. Our Front Office Manager, Nick Cheung has investigated into the incident, and have taken an immediate remedy action on the system error. We do sincerely apologise for the... More 

Dublin, Ireland
Contributor
12 reviews 12 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for 8 days over two periods . Hotel was prebooked so I didn't feel like changing but the standards in this hotel have deteriorated since the hotel changed names. Just be aware if you dont book or accept an aggressive upsell on arrival to club rooms you will miss out on the only decent roof top lounge .... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Kerry O, Thank you for choosing Hotel Jen Hong Kong during your recent visit. I am sorry to learn that our environment and service was not within your expectation. Regarding the upselling, we have investigated into the case and have introduced a new procedure for room upgrade. I do apologise if this had created any unpleasant experience for you.... More 

Kuta, Indonesia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

What a memorable stay at this hotel. I stayed while this hotel was Traders. the room was spacious and tidy, the layout is perfect for business traveler. the breakfast menu was not variable, but the taste was undeniably perfect in mouth! Would definitely stay here in the future, and hopefully this hotel will remain the same in terms of the... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Devin P, Thank you for choosing Hotel Jen Hong Kong again. Thank you for sharing your staying experience with us. Your compliment serves as a great encouragement for our continuous improvement. I highly recommend you to travel around the city by MTR on your next visit. The new MTR HKU Station (Exit B2) is located right next to our... More 

San José, San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

Jen has a great service. Bit this time was better than ever. Especially On the 28th floor. And now is much easier to travel around in Hong Kong MTR is 50 meters away. HKU station exit b2. I just found it so convenient. I'll recommend Jen always. Only not good was that the pool was in maintenance.

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Leo R, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thank you for sharing your staying experience with us. Your compliment serves as a great encouragement for our continuous improvement. Thank you for sharing the new MTR information. I am glad that it has brought you convenience during your stay. The Rooftop Pool will be... More 

Taunton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The room was a reasonable size, functional and clean. Similar to other reviews we also had an issue with the air conditioning which we couldn't control from within the room even though there was a control panel. We were told that it could not be controlled from that panel and provided with an electric heater. This then meant we had... More 

Was this review helpful? Yes 2
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear James H, Thank you for choosing Hotel Jen Hong Kong. Thanks for sharing your experience with us. We are disheartened to hear that the air conditioning system had made your stay unpleasant. We do sincerely apologise for the inconvenience caused. We have investigated into the air conditioning system. Due to the malfunction of the central system, the air control... More 

Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Got this hotel through the Expedia Unpublished price. We really enjoyed our stay here. So convenient that it's steps away from the MTR HKU station. The room was quite spacious, especially for Hong Kong. Clean, modern, many of the rooms have good views (we stayed on the 6th floor and another time on a higher floor). We were upgraded on... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Linda9988, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thanks for sharing your experience with us and recommending our hotel. I am glad to hear that you enjoyed our location, environment and service. Your compliment serves as a great encouragement for our continuous improvement. We shall strive to maintain our high level of service and... More 

Petaling Jaya, Malaysia
Contributor
13 reviews 13 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for four nights and overall it was a pleasant stay. The room was comfy and clean, a perfect room size for couples or two friends travelling together. The gym which was located on higher floor overlooks Victoria Harbour. I guessed gym-lovers would enjoy the health club even though it only has some basic gym equipments. With the free shuttle... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear inspirit91, Thanks for choosing Hotel Jen Hong Kong. Thank you for sharing your staying experience with us. Your compliment serves as a great encouragement for our continuous improvement. We shall strive to maintain our high level of service and our clean and comfy environment. Thank you for recommending our Gym on the top floor. Overlooking the spectacular harbour view... More 

London
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed in a superior room and the size was good and the room clean. The check in went well and we got our room earlier as our flight arrived 7am. The staff very friendly. The room was however very cold and we could clearly hear and feel the a/c. Tried to turn it down but no luck so called and... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Flicka43London, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thanks for sharing your experience with us. I am disheartened to hear that the air conditioning system had made your stay unpleasant. We do sincerely apologise for the inconvenience caused. We have investigated into the air conditioning system. Due to the malfunction of the central system,... More 

Wisbech
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay in a Club room, the room itself was clean, comfortable and spacious for Hong Kong. Having the use of the Club Lounge really was the icing on the cake. All the staff were attentive and pleasant.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Fenjan, Thanks for choosing Hotel Jen Hong Kong during your recent visit. Thank you for sharing your staying experience with us. Your compliment serves as a great encouragement for our continuous improvement. We shall strive to maintain our high level of service and our clean and comfy environment. I am glad to hear that you enjoyed our Club Lounge,... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Jen Hong Kong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Jen Hong Kong

Address: 508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
Location: China > Hong Kong Region > Hong Kong > Sai Wan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Jen Hong Kong 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hotels.com, Cheap Tickets, getaroom.com, Ctrip TA, HotelTravel.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Hotel Jen Hong Kong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jen Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Style:
#35 Best Value Hotel in Hong Kong
#56 Business Hotel in Hong Kong
#60 Family Hotel in Hong Kong
#61 Luxury Hotel in Hong Kong
#64 Romantic Hotel in Hong Kong

389 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (373)
Viewed
View from room (29)
Viewed
Room/suite (111)
Viewed
Bathroom (41)
Viewed
Dining (16)
Viewed
Hotel & grounds (65)
Viewed
Pool/beach area (22)
Viewed
Business center/function rooms (3)
Viewed
Other (86)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (7)
Viewed
Pool/beach area (2)
Viewed
Dining (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay