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Hotel Jen Hong Kong

#69 of 692 Hotels in Hong Kong
Certificate of Excellence
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508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
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Jen's Spring Deal 25% Off
Best prices for: 1 room 1 guest
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Hotel Jen Hong Kong
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Hotel Jen Hong Kong
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1,110 reviews from our community

Traveler rating
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    536
    127
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1110)
  • Mar-May only
    (317)
  • Jun-Aug only
    (208)
  • Sep-Nov only
    (293)
  • Dec-Feb only
    (292)
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Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We are an American retired couple who have traveled extensively for business and pleasure over the years. We spent six nights at this hotel while visiting family in HK. It has the amenities you expect in a better hotel including a gym (small but with a view of the harbor), a restaurant ( Michelin bib gourmand), a pool, and good... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Yanserf, Thank you for choosing to stay at Hotel Jen Hong Kong! We are delighted to hear that you had enjoyed your stay with us. Your feedback on our service quality from Front Desk served as an encouragement for our continuous improvement in our service. Your valuable comments on our Pool and Restaurant are well documented. We would be... More 

Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Just spent 4 nights at Hotel Jen. So convenient from the MTR station. We stayed on the Club level. It was clean, big enough for a couple with great views of the harbor. The breakfast was on the 28th floor and had both Asian and Western food choices. The staff was helpful and very efficient. Will stay here again on... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear FrenchPal, Thank you for choosing to stay at Hotel Jen Hong Kong! We are so happy to hear that you had enjoyed our Club Lounge during your stay. Your compliments for our staff are well documented and will be passed to the team for continuous improvement in our service. We are pleased that you find our location is very... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Highly recommended! Had an excellent two night stay here and was delighted at the consistently great service from every member of staff I dealt with. The hotel itself is well designed and well maintained. Food from room service and in Cafe Malacca was delicious. Location literally 30 seconds from the HKU station for the MTR is amazing. Stayed in a... More 

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Nercky, Thank you for selecting Hotel Jen Hong Kong for your recent visit to Hong Kong! We are delighted to hear that you had enjoyed your stay. Your feedback on our services are well documented and it serve as a great encouragement for our continuous improvement in service. We are pleased that you find our location is very easily... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

At first I was so excited to see the hotel. It was not as good as advertised. We booked a room with complementary breakfast but when we checked in, they said it's not included. That's the first sign that I'm not going to enjoy my stay there. Once we entered the room I was shocked, I totally didn't like the... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear ExpatShangrila, Thank you for choosing Hotel Jen Hong Kong during your recent visit. Thank you for your review and recommendation. I am sorry to learn that our service was not within your expectation. Regarding the check-in and check-out procedures and courtesy of our staff are being review and under investigation. I do apologise if this had created any unpleasant... More 

Singapore
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We loved it here, the travel links are perfect, it's walking distance from Western Street and the hotel itself is lovely. Practically brand new, the pool on the roof is great for a beautiful sunset and the staff were so helpful. Free shuttle to the airport station was helpful too. All in all a perfect little stay. Thank you!

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Henry J, Thank you for staying with us on your recent visit to Hong Kong. We are delighted to hear that you had enjoyed your stay. Your comments are very valuable to us as it’s the best way to evaluate and improve our products which ensure we could provide the best value for our guests. We look forward to... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are all fantastic; a shout out to Lillian & Cherry who a true professionals. Both are knowledgeable and have great personalities to have at a front of the reception. The house keeping is precise when making the room up & very polite & sweet. Upgrade to Club Lounge worth it... Shuttle service is great. MTR (Train station) 30... More 

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear DreamMaker1, Thank you for choosing to stay at Hotel Jen Hong Kong! We are so happy to hear that had enjoyed staying at our hotel, its great location and the great value that comes with the Club Rooms. Your recommendation is much appreciated! Your compliment for both Lillian and Cherry from front office and housekeeping had been shared with... More 

Ile-de-France, France
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We use to stay since few years, and always enjoy coming back to Hotel Jen. It is very well located since the MTR station (HKU) is now opened (only few steps from hotel). Central station is 3 stations from HKU station. Tram is also close (5 min walking distance). There are few local restaurants close by. The staff is very... More 

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear BouchonChina, Thank you for choosing to stay at Hotel Jen Hong Kong! We are so happy to hear that our Jen’s Touch Points of our free coffee and water in the lobby was made convenience for you during your stay. We are pleased that you find our location is very easily accessible to all major shopping areas within 10-15... More 

Singapore
Contributor
16 reviews 16 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here pretty much whenever I come to Hong Kong. It used to be slightly remote before the extension to the Island Line opened, but now it is literally 1 min walk away from the MTR station (HKU), so it's become perfect for me now. Rooms are modern, clean, and reasonably big for Hong Kong. Views on the higher... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear SilentThunders, Thank you for choosing to stay at Hotel Jen Hong Kong during your recent trip! We are so happy to hear that our services are comparable to our sister’s hotel from the Shangri-La Group. We are pleased that you find our location is very easily accessible to all major shopping areas within 10-15 minutes by MTR, while other... More 

Kuala Lumpur
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for my solo trip to HK last month, Since i was going to HKCEC for exhibitions i chosen this for my stay, here why the check in was not as per what i expected! Upon arriving here, i went up to the 1st floor for the reception. I have informed the hotel that i will only stay... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Steve_KL, Thank you for sharing your experience on TripAdvisor.com during your recent stay at Hotel Jen Hong Kong! Your comments are well noted on our elevators and the experienced you encounter during check-in had been mention to our team for further review and investigation. Your comments are very valuable to evaluate and improve our products which ensure we could... More 

Kent
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two nights in the Hotel Jen and were pleasantly surprised. Whilst not a luxury hotel, the room was pleasant and clean. The reception staff were extremely helpful with local tourist information and upgraded us to a room on the Club Floor. Both nights we ate in Cafe Malacca, which was buzzing and busy. Our only criticism is... More 

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear TravelfanKent, Thank you for staying with us on your recent visit to Hong Kong. We are delighted to hear that you had enjoyed your stay. Your feedback on our service quality from Front Desk, to Concierge has definitely the best form of encouragement for our continuous improvement in service. Your valuable comments on our pool area which we take... More 

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