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Hotel Jen Hong Kong

#66 of 693 Hotels in Hong Kong
Certificate of Excellence
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508 Queen's Road West, Western District, Hong Kong, China (Formerly Traders Hotel, Hong Kong)
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Hotel Jen Hong Kong
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1,156 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
  • All months
    (1156)
  • Mar-May only
    (317)
  • Jun-Aug only
    (254)
  • Sep-Nov only
    (293)
  • Dec-Feb only
    (292)
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Livingston, United Kingdom
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Trying to pick a hotel in HK can be daunting given the vast array of quality, location and service available. Hotel Jen was recommended to us by our travel agent, Trailfinders, and we weren't disappointed. In particular, it was recommended for 2 things: 1) Paying a bit extra for a room on the Club Floor (on 26th floor), which gives... More 

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Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Hotel Jen for 7 nights in late June. The hotel is located in the Western Districts of Hong Kong away from all the hustle and bustle of the city. It is right next to the HKU MTR station making it convenient to travel throughout all of Hong Kong cheaply and conveniently. There is also easy access to... More 

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Montclair, New Jersey
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel Jen is a clean and pleasant, casual hotel. It was a good value for the money. I had a room on a Club floor. Club guests check in and out in the Club Loung, have free "full" breakfast in the Loung and there are snacks and wine in the evening. There is a locked charging station for mobiles and... More 

Was this review helpful? Yes 1
Australia
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were given a room here for a conference at HKU. The lift to the Uni grounds is located in the metro station just steps away from the JEN, so that was perfect. The room was small but clean and comfortable with large ks bed; no view of harbour in these standard rooms. B'fast was adequate - nothing special; chinese-style... More 

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Boston, Massachusetts
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was a four stars hotel, but I think its more a three stars hotel. Clean and staffs are courteous. Pool has very nice view, though its small, not many guests use it so its fine. And is nice to have a pool in the city of Hong Kong since its so hot there. Room size is decent but... More 

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear soissage930, Thank you for choosing to stay at Hotel Jen Hong Kong! We are happy to learn that you like the Harbour View of our rooftop swimming pool. We are delighted that you find our location is very accessible to major areas within 10-15 minutes by MTR, while our location had plenty of eateries. Your comments are greatly appreciated!... More 

Canberra
Level Contributor
139 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Since my previous stay, the hotel has changed name (from the Traders to the Jen) and the new HKU underground station only minutes from the hotel entrance has radically improved access to the rest of the city. I was once again impressed by the modern, stylish and well designed bedroom and by the consistently high standard of service throughout the... More 

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear CamberraSteve38, Thank you for selecting Hotel Jen Hong Kong for your return visit! We are delighted to hear that you had enjoyed your stay and how you like the neighborhood surrounding the hotel. Your feedbacks and comments to our Club Lounge serves as a great encouragement for our continuous improvement in both products and services. We are pleased that... More 

Sutton Coldfield, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights. The staff are friendly and helpful. The room was clean and the air con is brilliant. We had a partial view over the harbour. The breakfast was excellent and had lots to choose from. The metro us literally around the corner. I would recommend this place to stay.

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear allotment_7, Thank you for selecting Hotel Jen Hong Kong for your return visit with your family! We are delighted to hear that you had enjoyed your stay and how you like our services and products. Your comments served as a great encouragement for our continuous improvement in both products and services. We are pleased that you find our location... More 

Surrey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for one night before we moved to my 'usual' HK hotel which I had booked for the remainder of the stay. The hotel was very welcoming, very clean in every area, fast check in and great customer service. As with most hotels I have experienced in HK you have to put a HK$500 deposit. The... More 

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Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear Becky-092, Thank you for selecting Hotel Jen Hong Kong during your recent trip! We are delighted to hear your comments and recommendation, which is greatly appreciated. We are pleased that you find our location is very easily accessible to all major shopping areas within 10-15 minutes by MTR. We look forward to having you staying with us again! With... More 

London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The company booked us in this hotel, and we checked ourselves out after a couple of nights. All credit to the Shangri-La group they have stamped their interiors “finish/style” to a concept that I have not seen before. It's a "pod" - that is the entry, bathroom, wardrobe, tea & coffee facilities are one area, - you walk through what... More 

Was this review helpful? Yes 1
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear CCLDN, Thank you for staying with us on your recent visit to Hong Kong. We are delighted to hear your comments and recommendation which serves as a great way for our continuous improvement in our products and services. We are pleased that you find our services are up to par with the Shangri-La standard. We look forward to having... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The staff at the Jen Hotel are very friendly & obliging in every aspect. Whether seeking assistance in directions to major attractions, advice on using the train system or booking restaurants for dinner nothing was too much trouble for them. All 6 members in our group felt we were well looked after & have nothing negative to say. Well done,... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Hotel_Jen_Hong_Kong, General Manager at Hotel Jen Hong Kong, responded to this review

Dear NetteL11, Thank you for selecting Hotel Jen Hong Kong for your recent visit! We are delighted to hear that you had enjoyed your stay are staff are courteous and knowledgeable which we drive to provide to “That Jen’s Feeling” for all our guests. Your comments and feedback are greatly appreciated! We look forward to having you staying with us... More 

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