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All 651 Hong Kong hotels

The Mercer Hong Kong

4.0 of 5 Hotel   |   No.29 Jervois Street, Sheung Wan, Hong Kong, China (Sheung Wan)
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Ranked #51 of 651 hotels in Hong Kong
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Speedbird72 Sydney
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300 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Sydney
Contributor
19 reviews 19 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

We booked the Mercer months before our stay and took advantage of the price and included breakfast deal. There were three of us in a one bed room suite, the third person accommodated in a fold out bed in the small lounge/dining / reception room. The room 2602 was in between artsy and modern ... I'm not sure the big... More

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London, United Kingdom
Senior Contributor
46 reviews 46 reviews
39 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is really well placed – walking distance to transport and also things you want as a tourist/guest of the city (i.e. steps away from great coffee at the Cupping Room and Cat Street etc). Friendly staff, cute rooms (small but perfectly formed) and great views.

Was this review helpful? Yes 1
Louis T, General Manager at The Mercer Hong Kong, responded to this review

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and we hope to welcome you again. More

Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed for a whole week due to business. Good points. Location is not bad. If you want to be on Hong Kong Island and close to the MTR it's good as a short walk away. The hotel itself is not big. It is tucked away on a corner and while about 25 storeys tall. The reception is tiny, you can... More

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Louis T, General Manager at The Mercer Hong Kong, responded to this review

We are sorry to learn that The Mercer has not met your expectations in some areas during your stay here in Hong Kong. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. In relation to your... More

istanbul
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we stayed at the Mercer at the end of July for 8 nights.. Our room was a 1 room executive at 21th floor.. good points; -perfect location : 2 minutes walking to Sheung Wan metro station. 7-10 minutes walking to Macau Ferry Station, Man Mo Temple, Gaugh Street, Lan Kwai Fong.. 10 minutes taxi to IFC Mall (Airport Express). So... More

Was this review helpful? Yes 2
Louis T, General Manager at The Mercer Hong Kong, responded to this review

Thank you for your valuable feedback. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. Your feedback regarding the quality of breakfast items was shared... More

Nice, France
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 27, 2014

The Mercer Hotel is in a wonderful location. Everything is within walking distance, from train-station and airport express to Soho's lively bars and restaurants or Central's most luxurious shopping malls and stores. If you are on a high floor, you will have a wonderful view over the cityscape and surrounding high-rises. Two elevators make for a fast retreat into your... More

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Louis T, General Manager at The Mercer Hong Kong, responded to this review

While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations to the furniture and swimming pool. We will coordinate the enhancement plans with the respective team members accordingly. We will... More

Paris, France
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 26, 2014

I've just spent a weekend + a couple of working days in the city. I usually prefer Kowloon to the Island but for some reason I decided to change location and the size of the hotel. All in all The Mercer has been a good surprise, making me feel like I was at home. Good tiny place for breakfast, I... More

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Louis T, General Manager at The Mercer Hong Kong, responded to this review

We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again. More

Las Vegas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 26, 2014

Ideal hotel for business travelers, room very modern and clean, mini bar loads with drink all included, espresso machine, free wifi, what else you need? Hotel located right in the center, walking distance to train station and to central area. Highly recommended, will be back again.

Was this review helpful? Yes 1
Louis T, General Manager at The Mercer Hong Kong, responded to this review

We are glad that you had an enjoyable stay. Thank you for sharing your experience and we look forward to welcoming you again. More

Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed here for 3 nights. Room is not that big but enough for 3 persons. Well equipped and organized. Extra bed was also comfortable as already installed. Furthermore, they clean it up very nicely. Every time we come back to the hotel and open the door, it feels great to be cleaned. Free minibar is pretty enough to enjoy... More

Was this review helpful? Yes 1
Louis T, General Manager at The Mercer Hong Kong, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope to see you again in not too distant future. More

1 review
3 of 5 stars Reviewed July 20, 2014 via mobile

After paying close to £650 for 5 nights stay we first arrived at the hotel with great expectations. But we soon realise that the reality didn't match these. The photos of the size of the rooms are misleading and they are in fact a lot smaller than what the pictures portray. We were lead to believe that the balcony shown... More

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Louis T, General Manager at The Mercer Hong Kong, responded to this review

While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Please rest assured that we are always seeking to satisfy the expectations of our residents. For this reason, I hope that we will have another opportunity to improve your staying experience in the near future. More

Tianjin, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 18, 2014

Very well located. Easy to go everywhere. Surrounded with all you need: restaurants, bars, supermarkets, MTR, etc... The rooms, say, the little apartments are clean and almost fully equipped... difficult to cook in house. There is only a microwave and there is also no kitchen ware. The breakfast is well served by the sympathy of the ladies but the buffet... More

Was this review helpful? Yes 2
Louis T, General Manager at The Mercer Hong Kong, responded to this review

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. Appreciate for your support and we hope to see you again in not too distant future. More

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Additional Information about The Mercer Hong Kong

Address: No.29 Jervois Street, Sheung Wan, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Sheung Wan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Mercer Hong Kong 4*
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Also Known As:
The Mercer Hotel Hong Kong
The Mercer Hong Kong

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style
#33 Business Hotel in Hong Kong #44 Luxury Hotel in Hong Kong #51 Romantic Hotel in Hong Kong #56 Family Hotel in Hong Kong
Hotel Class
Official Description (provided by the hotel)
The Mercer delivers contemporary luxury and comfort with large spacious rooms in the fashionable up and coming Sheung Wan area. The new boutique hotel is only 1 minute from Sheung Wan MTR station, and within easy walking distance of Central’s prime business, shopping and dining locations. ... more   less 
Number of rooms
55

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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