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Hotel ICON

Travelers' Choice award winner
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No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
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Hotel ICON
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Hotel ICON
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3,075 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Edirne
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Could not have been happier in this hotel. The service provided in all areas was excellent. The breakfast was one of the best I have had around the world including resorts where I have paid 3 times the price. The hotel is well located but the provision of a free regular shuttle service to Harbourside almost makes this irrelevant. The... More 

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Sydney, New South Wales, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

The food was in our opinion amongst the best in the world, the buffet is priceless but the main restaurant is better. Service is first class ,the rooms are spotless and customer relations is superb. rating 7 star

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Manchester, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Recently we stayed for 2 nights at Hotel Icon on route to Australia. This is a modern but luxurious hotel in Kowloon. It smells incredible and feels very calm in the chaos of Hong Kong. We had the English breakfast twice as we rated it that much. Staff were all very friendly and helpful and I would recommend.

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Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear Jenniferxx, It has been our pleasure to have you with us on your short stopover in Hong Kong. Thank you very much indeed for the effort and time in writing us review. I am so glad to learn that our team has made a good start for your holiday. It is our constant endeavor to create a meaningful and... More 

Australia
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Arriving at a hotel after a long flight after significant weather delays, one has no patience for anything that goes wrong. On the flip side, when a hotel gets things right, every little thing is greatly appreciated. The Icon got everything right. The Icon has everything you expect from a world class hotel and a few things I have never... More 

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Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear ozmel88, I am very sorry for your long delayed flight to Hong Kong, however, I am so pleased to learn that our team has made a whole different experience for you and your family. Thank you very much indeed for the effort in writing us this detailed and lovely review. The bathtub we are having is actually a Japanese... More 

Baja california
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

We stay for 5 nights at the Icon, It was great!! We had the MTR metro station just one block from the hotel, the room with city view was very good-value for what we paid. The food was very good, not cheap but It's Hong Kong, in these city nothing is cheap but it worth the money!! If we come... More 

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Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear gilliecardenas, I am so glad to learn that you had a great stay with us at ICON. Thank you very much indeed for taking time and effort in writing us review. Our team love what they do and they ensure that all our guest's expectations are met or exceeded. Do let me know if you are coming back to... More 

New Delhi, India
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed at Hotel Icon in first week of May, 2015. The entire stay was quite comfortable. The Checkin was very smooth, I was given the room on a higher floor as I requested. The Girl at the reception, Ms. Terrence was cheerful and helping. The best part is the swimming pool area which is located on the 9th floor... More 

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Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear Vizzyg, Many thanks for taking valuable time in writing us review. I am very sorry to learn that your stay experience was not up to expectations. We appreciate your bringing the matter to our attention. Please accept my sincere apology for any inconvenience that might have been caused. On the other hand, I will pass on your kind words... More 

Shenzhen, China
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We had stayed in Icon few times before, and every time we are staying we really like it. Staff & service is excellent, facilities very good, room is very comfortable, nice up grades every time different upgrade depend on the room style booking. The only downside we had experienced this time was, the sour/ammonia bad smell in the corridor at... More 

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My home away from home when I am in Hong Kong! Richard, your ICON team are innovative, exceptional, professional, friendly and I've noticed a positive change in confidence in your team that exceeds my already high expectations since my last visit three months ago. Great attention to detail by all. You should be all proud of your achievements thus far.... More 

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Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear Wayneepops, Thank you very much indeed for your continuous support to ICON and for taking valuable time in writing us review. It is indeed very encouraging and motivating for the team to receive such compliments. I will definitely pass on your kind words to them. I look forward to welcoming you back home again soon. Feel free to contact... More 

Mooloolaba, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Had a great stay at Hotel Icon. The staff were all very polite and professional. The free mini bar was brilliant, and the free mobile phone was helpful. The only let down was the lack of food in the club lounge but apart from that everything else was perfect. Convenient location for transport via MRT and the courtesy bus is... More 

Was this review helpful? Yes
Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear rex01, Many thanks for taking valuable time in writing us review. Our staff take great pride in all they do to ensure that all our guests have a memorable stay experience with us. We appreciate your bringing the matter of food selection at Club Lounge to our attention. At ICON, we never sit still and always strive to improve... More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

everything's perfect best location impressive service good food nice staff I think this is the best hotel in Hong Kong at the moment properly for business group, family, couple, etc. will back soon surely

Was this review helpful? Yes
Susana_Fork, Director of Rooms at Hotel ICON, responded to this review

Dear Aumboon S, Thank you very much indeed for taking time in writing us review. I am so proud for the effort of the team and grateful for being said as the best hotel in Hong Kong. It has been our pleasure to have you here with us. Please feel free to contact me directly the next time you plan... More 

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
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