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The Upper House

Travelers' Choice award winner
Hotel website
Pacific Place, 88 Queensway, Hong Kong, China
Special Offer
Summer in the City
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1,222 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
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London
Top Contributor
64 reviews 64 reviews
64 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed here for our first anniversary and it was just heavenly. Best City hotel I have ever stayed in, world-class comfort, food and service. Great views. We were upgraded to a suite which was nice. Great touches, from the toiletries to the free minibar. I struggle to think how it could be improved - thanks for such a memorable weekend

Was this review helpful? Yes
London, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is my second trip to Hong Kong in 2 years, with the food being the main attraction that gets me to go back again and again. Prior to the trip, we searched online for a hotel that combines both quality service and comfort, and upper house gained rave reviews from all sources. The first impression of Upper House is... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 days ago NEW

This is my first review on Trip advisor though I travel 70 pct of the time. Upper House is by far the best hotel experience one could dream of having. Their standard of excellence is one which very few - if any - hotels around the world can match. Where does one start - perhaps from check in - where... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel after looking at all the reviews , unfortunately I was expecting a lot more than I got . I got a normal hotel check in, nothing too special, my room, was normal, and the view was just ok . Nothing special at all

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the team to provide your feedback about your recent stay with us. I am dissapointed that your expectations were not met during your recent stay here, and would like to further discuss your experience with you. Please do email at marcelthoma@swirehotels.com at your earliest convenience, as I would like to set a time for a phone... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

If you are looking for a high-end modern designer architect, clean, luxury, spacious room with the most dazzling view of Hong Kong, this is the place to be. I had one of the most enjoyable stay in the room with my girls and the staffs there are so easy to approach and super friendly. Would highly recommend to all my... More 

Was this review helpful? Yes 3
Singapore, Singapore
1 review
5 of 5 stars Reviewed 6 days ago NEW

Top notch service, discreet understated elegance and luxury approximated our experience of the Upper House. Staff understood the fine art of attentive service and yet were consummate professionals in giving us space and privacy. We found these qualities in Tom whom we would like to thank for making our stay one of the most memorable anywhere in the world. From... More 

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for taking the time to share your experience with the like-minded travelers here at tripadvisor.com I am very much pleased to read that, despite the sometimes relentless heat of Hong Kong’s summers, you found The Upper House to be a ‘calm tranquil refuge’. Moreover, I am happy that you found Tom to not only be helpful,... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed here 5 times over the last 6 months and each time have thoroughly enjoyed my stay. The rooms are superb - each a different shape and with interesting features. The service is attentive without being obtrusive. This really is my favourite hotel anywhere!

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing such a short and sweet review here at tripadvisor.com! We are more than appreciative of your continued patronage and support of our ‘House’. It is great to welcome you back each time, knowing that you are comfortable and happy in your ‘favourite hotel anywhere’! As always, do let us know how we can assist with any... More 

Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

Stayed for 3 nights with my parents in a beautiful spacious suite. Luxuriously modern and great functional design. Lobby is inconspicuous and lead to dark escalator which added to stylish allure. Also tried the restaurant on top floor called Cafe Gray which had fantastic french food. Absolutely LOVE this hotel.

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

How wonderful for you to share your experience in our ‘House’ with the tripadvisor.com community! We are all very happy to know that your time here with your family was an enjoyable and memorable one, and that you all enjoyed the ‘stylish allure’ here, as well as the cuisine offered at Café Gray Deluxe! Please do let us know of... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

From the top to bottom The Upper House simply is the best! I'm a long time frequent visitor with a recent stay. The Hotel (a design masterpiece - a must stay during your HK visit - The bathroom alone is worth the price...and who doesn't love a complimentary minibar packed with goodies!). Cafe Grey restaurant and bar (an absolute must... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for writing such a glowing review of our ‘House’! Antoine truly is a great asset to the team, and I am happy to know that you found him to be ‘the epitome of what The Upper House represents’! Service aside, I am also glad that you were able to enjoy the ‘hardware’ of our hotel, in the bathroom,... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I have had the pleasure of staying at The Upper House a number of times. The experience gets better and better. Whilst undeniably an oasis with unparalleled service, what defined this trip was how effective it was in serving as a base for some important business - an element I wouldn't normally associate with this hotel. Once again the staff... More 

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

We all appreciate you taking the time to write this great review for the tripadvisor.com community to read! As always, thank you for your continued support and patronage to our ‘House’. I am happy to know that your experience here ‘gets better and better’ with each visit – something that we always aim to achieve! Rest assured your kind words... More 

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