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The Upper House

Travelers' Choice award winner
Hotel website
Pacific Place, 88 Queensway, Hong Kong, China
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1 room 1 guest
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1,302 Reviews from our TripAdvisor Community

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Traveler rating
    1,189
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (342)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (1302)
  • Mar-May only
    (329)
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    (358)
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    (300)
  • Dec-Feb only
    (315)
All months
Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Impeccable service, outstanding design, great location, attention to detail in everything. They really understand how to give the best experience without overdoing it. Super attentive staff. Loved breakfast with the view. One of my favourite hotels in the world. They got it all right! Can't wait to go back.

Was this review helpful? Yes
Manila, Philippines
1 review
5 of 5 stars Reviewed 2 days ago NEW

Went with my husband for our 1st year anniversary. The Upper House surprised us with a romantic setup in the room, filling it with petals. They also gave us a little anniversary gift. I was also pumping breastmilk to bring back home for our baby and The Upper House was more than willing to freeze my breastmilk for me. They... More 

Was this review helpful? Yes
Los Angeles, California
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Truly a remarkable hotel with outstanding service and staff! A very unique experience with a hotel team that genuinely wants you to have the best trip possible. Magnificent rooms and a beautiful upstairs restaurant with stunning views of the city. Would recommend to anybody visiting Hong Kong!

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Beijing, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

There are hotels that have great rooms, facilities, and restaurants, there are hotels that are in great locations, and there are hotels that provide amazing personal service, but having it all is really really rare. I travel a lot and stay in 4 Seasons, Mandarin etc. but staying at the Upper House was the first time I have been excited... More 

Was this review helpful? Yes 1
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Service and attitude of staff is perfect, they know how to get yourself a feeling of being a guest. Gray Café is great with good food. The views over Hong Kong from the room are spectacular. Location is perfect all main attractions are within walking distance. Highly recommended! One of the best hotels we stayed ever.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Never have I stayed in a Hotel where the staff are genuinely interested in their guests as much as this one. There was no rehearsed welcome, but great conversation. There was no checking in and out, all done on the iPad. The rooms and suites are high quality, in fact there was no reason to leave once the meetings where... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We had a driver from the Upper House meet us at the airport to pick us up (coming in from the United States). The driver waited hours for us as our flight was delayed and customers lines were very long. When we arrived at the hotel, the night manager greeted us and checked to see if we needed anything to... More 

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

I am so glad to know that despite the long travels arriving here, you still had a very enjoyable time. Thank you for the wonderful comments regarding the room and its amenities, but more importantly regarding the service you experienced with us. I have already shared your words with the drivers and the overnight team, much to their delight. Please... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I would highly recommend Upper House. On top of the luxurious surroundings, the staff are extremely attentive and personable making the stay a comfortable and homely experience. It’s nice to be somewhere where they know your name and preferences. Arrangements always go smoothly and as planned. Always a stress-free experience. Amazing rooms. Hope to come back soon.

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for your lovely review! We appreciate all your continued support and positive word of mouth. The team and I are very much looking forward to welcome you back soonest again. Sincerely, Marcel Thoma General Manager The Upper House Hong Kong More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has many memories for me and my fiancé. We had our first date in Hong Kong here, celebrated our engagement dinner at Cafe Gray in the house and have celebrated many occasions in the sky lounge, on the lawn and in the gorgeous private dining room. Kristina - head of guest relations, Marcel - the general manager, Howard... More 

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for sharing your recent experience with the tripadvisor.com community! We are delighted to know that you and your fiance had such a lovely time with us during your special celebrations. Rest assured that your kind and warm words have been shared with Kristina, Howard, Andre and Antoine. Please do let any of us know if we... More 

new york
Level Contributor
75 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Upper House is simply put one of the best hotels in the world. And I don't say that lightly. It is luxuriously modern. It feels both like home, but it is also a place where all your needs are instantly met. The rooms have beyond spectacular views in both the bedrooms and the bathrooms. The rooms are equipped with... More 

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for taking the time to share this wonderful review with the tripadvisor.com community. We are very thrilled to know that your time here was well spent, and that you were able to enjoy all that we have to offer. We're especially delighted to know that you found the service to be 'beyond superb'! Please do let us know... More 

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