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The Upper House

Travelers' Choice award winner
Hotel website
Pacific Place, 88 Queensway, Hong Kong, China
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1 room 1 adult
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1,526 Reviews from our TripAdvisor Community

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Vancouver, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

It's one of our favourite home-away-from-home hotels. We've stayed multiple times for durations often longer than a week. The management and staff of the Upper House are always professional and attentive to every detail. They often go above and beyond expectations. On our last visit, my wife and I inadvertently tossed an important document in the trash, left and learned... More 

Helpful?
Thank Takslo
Alicante, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We stayed at The Upper House for five nights and celebrated a birthday during the period. The Upper House staff had, obviously, been made aware of this (not by us) and were magnificent with treats that were greatly appreciated. Aside from this, the hotel staff, without exception, were superb - highly professional and very friendly.Food and service in the bar... More 

Helpful?
Thank Hugh P
Hong Kong, China
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

This hotel can easily stand proud as the best in Hong Kong! From the moment it opened its doors a few years ago, it stood out from just being a 5 star hotel, it has character, and style, but most of all the personal touches from the team make it sublime... nothing is too much trouble and the entire team... More 

Helpful?
Thank Simon J M
Chicago, Illinois
1 review
5 of 5 stars Reviewed yesterday NEW

Beyond any hotel I have ever stayed. Moved from the 4 seasons and loved it! The service, Food and amenities, are UPPER!! We moved from the four seasons and absolutely fell in love! They make you feel like being at home.

Helpful?
Thank john k
Honolulu, Hawaii
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

4 Nights in this clean quiet boutique hotel in January 16. From 2nd day on: All staff knew and greeted us with our names and always with a friendly smile, very rare in hotels now! Friendly Staff and lots of interns(we saw 8) from Swiss Hotel schools, did a good job. We had 7 important business meetings in 4 days,... More 

Helpful?
2 Thank Jurgen K
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The first impression you get from upperhouse is just how personalised their services are. From the moment you arrive to the moment you leave, its all about attention to detail. upon arrival, there is no check in, its straight up to your room guided by your assigned team member. As you go up the escalator towards the lift (yes escalator)... More 

Helpful?
Thank patelp328
Rome, Italy
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We spent 10 days at The Upper House and it has been an amazing stay! Everything has been absolutely perfect! The suite was huge and so confortable! The staff is more than kind, friendly and very helpful. The breakfast was excellent (we loved the warm corn muffin!)! The location is perfect, 5 minutes walk from the MTR and from Cinema,... More 

Helpful?
Thank Pattypatty61
Paris
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My stay at the Upper House Hotel has been one of the best I ever had. Not the only the hotel is precious but the rooms are a dedication to luxury and comfort. I have been lucky enough to get a upgrade and been treated like a forever staying client. My room had a beautiful view on Hong Kong, stylish... More 

Helpful?
Thank jbfort
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing these wonderful words about our ‘House’! It was our pleasure to have you stay with us this trip! We are thrilled to know that you felt like you were a ‘forever staying client’ and that you enjoyed your time with us. Please do let us know if you have any future plans to return to Hong... More 

Melbourne, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

Five star all the way with a very personal level of service. Different in that it has no reception you are personally checked in by a manager in your room upon arrival and leave the card with front door welcoming staff on departure. Everything flows from the airport pickup to final departure. I could not recommend it highly enough. I... More 

Review collected in partnership with Amoma.com

Helpful?
Thank John P
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for these lovely words! It is an absolute pleasure knowing that after 40 years of travelling through Hong Kong, you felt an ‘extraordinary level of service’. We are also delighted to know that you loved our harbour view suite. Please do let us know if we can be of any assistance for future arrangements. We look... More 

Hong Kong, China
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We live in HK and chose to stay at The Upper House for a special occasion. We had high expectations as it is rated so highly, and I wondered what it would offer given the price. Firstly, the rooms are impressive, very simple but everything is of the highest quality and beautifully designed. It was my birthday and I received... More 

Helpful?
Thank BLWC
Marcel T, General Manager at The Upper House, responded to this review

Thank you for your wonderful words about our ‘House’! We are glad that during your stay you felt the hotel was ‘quiet and stunning’ with ‘fantastic’ views. We are also delighted to read that our food from Café Gray Deluxe was one of the best meals you had! We do recognize your comments regarding our reception and your check-in process... More 

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