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The Upper House

Travelers' Choice award winner
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Pacific Place, 88 Queensway, Hong Kong, China
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The Upper House
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The Upper House
The Upper House
The Upper House
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1,118 reviews from our community

Traveler rating
    1,017
    73
    19
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    6
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (291)
Date | Rating
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  • Chinese (Simplified) first
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  • All months
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    (265)
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Hong Kong, China
1 review
5 of 5 stars Reviewed today NEW

The Upper House is my husband's favourite hotel so it was an easy choice for me to book a suite here to spoil him for his 40th birthday. From the moment we arrived the service was impeccable and to help celebrate my husband's 40th we were treated to a lovely birthday cake and bottle of champagne. Marcel Thoma, the hotel... More 

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Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is truly exceptional and is probably in my top 3 hotels in the World The interior design is amazing with immaculate attention to detail Service is amazing and staff are some of the most polite and friendly that I have encountered in a hotel The rooms have spectacular views over the rooftops, especially if you look towards the... More 

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Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the time to share your most recent expereince at The Upper House with the tripadvisor.com community! We really appreciate all the kind words you have for our 'House' facilities and service, as well as Cafe Gray Deluxe. Rest assured your review has been shared with the team here, who all are very appreciative. Please do let... More 

Abu Dhabi, United Arab Emirates
Top Contributor
105 reviews 105 reviews
35 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 1 week ago

Whilst it is unusually situated above the JW Marriott don't let the position put you off - this is an amazing hotel and one of the best I've ever stayed in. We had unbelievable views of the Harbor and the rooms were divine - wonderful facilities, amenities and complimentary add ons. The staff are fantastic (Shayne in particular) and cannot... More 

Was this review helpful? Yes 2
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the time to share your most recent experience with the tripadvisor.com community. I'm glad to know that The Upper House was 'one of the best hotels' you have stayed in! I am particularly pleased that you enjoyed not only the rooms and their amenities, but also the service that was provided. Rest assured that I have... More 

Stockholm, Stockholms Län, Sweden
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Fantastic place in all ways, best service I ever experienced in a Hotel in Asia (world?). Clean, top design, great rooms, fantastic staff My best recommendations to this hotel, Im sure you wont get disappointed

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Thank you for the great sharing on tripadvisor.com! We all greatly appreciate the kind words regarding your stay with us - you are giving quite the compliment! We look forward to having you back in our 'House' in the near future. Please do not hesitate to let us know if we can help arrange any future bookings here, or at... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

First the good. Beautiful rooms with a marvellous sense of calm. Now the not so good. Poor sound insulation substantial noise from rooms above . Can hear construction noise from outside. Very limited room service menu with awful so called interactive menu(which didnt work in my case. Very poor English from staff. I accidentally switched on housekeeping light at 1030pm... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you for having taken the time to share your feedback about your recent stay at The Upper House with the tripadvisor.com community. I am concerned to read the less positive aspects of your stay, that your expectations were not met, and wanted to discuss them with you. Please do email me on marcelthoma@swirehotels.com so I may find out more... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Was booked into this regular haunt of a colleague who had to change travel plans....I was fortunate enough to take his booking. Wow! I stayed in a standard room which has a large lounge and king bed along with separate dressing room and the most amazing bathroom which was definitely the highlight of the room. The staff are incredibly friendly... More 

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Marcel T, General Manager at The Upper House, responded to this review

Thanks for sharing such kind words with the tripavisor.com community, Justin! While we wish your friend were able to join us as well, I am glad that you were able to take advantage of the opportunity! We're all happy to know that your stay here was a memorable and 'amazing' experience. Please do let us know when you are ready... More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this hotel continues to out-perform. Nothing is too much, from the friendly greeting of 'welcome home' upon arrival to the excellent service and attitude of 'nothing is too much'. They remember your preferences, including some breakfast choices and type of preferred coffee. the senior staffers set the tone, and you really feel welcome and special staying here.

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you for the great review, and for taking the time to share it with the tripadivosr.com commmunity. Your continued support and satisfaction are incredibly important to us, so we are all very glad to know that your most recent stay was a great one. We hope for many more just like this one in the near future. Do let... More 

Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

spent 3 wonderful nights in this fabulous hotel. suite was more than spacious, very well kept, had great views of the hillside and offers a good gym and a great cafe at the top, so while it is a boutique hotel with none of the 5 star amenities, it made up with 5 star service with a personal touch. Contemporary... More 

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Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing such an extensive review of your experience at The Upper House with the tripadvisor.com community. You will most definitely have to come back and expolore more of what Hong Kong has to offer! There are so many great areas, such as Star Street Prescinct, Landale Street, etc. that are full of great coffee shops, boutique shops,... More 

Fareham, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We visited The Upper House, Hong Kong on the last leg of our mini round the world honeymoon tour, and we could not have finished in a more perfect place. From the moment we arrived we were treated like royalty; the staff were friendly, helpful, thoughtful and could not have done enough for us. One example, my husband's luggage had... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you, Mr. and Mrs. Williams, for sharing this lovely review with the tripadvisor.com community! I am very happy to know that you two had a memorable honeymoon here at our 'House'! Thank you for choosing to celebrate such a special occasion with us! Our candle, by the way, is a specially designed candle with our ginger verbana scent, only... More 

Short Hills, New Jersey
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are travelers who enjoy busy days wherever we go. We return to a hotel late in the day or evening where we know we will enjoy a very beautiful and comfortable room/suite with great linens and roomy bathroom. We didn't know about The Upper House until our Virtuoso travel agent recommended we stay there. Our usual choices are Four... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Many thanks, Jay, for sharing this great review with the tripadvisor.com community! I see that you are well aware of the many great options of places to stay while in Hong Kong, so thank you (and your Virtuoso travel agent!) for choosing to stay with us on your most recent visit to Hong Kong. And while your stay did not... More 

Hotel Review Summarization

What travelers say

  • Pacific place(19)
  • Room service(8)
  • Best hotel(7)
  • Cafe Gray(5)
  • Mini bar(5)
  • Top floor(4)
  • Nice touch(3)
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