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The Upper House

Travelers' Choice award winner
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Pacific Place, 88 Queensway, Hong Kong, China
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The Upper House
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1,133 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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sydney
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed today NEW

The Upper House - located at Pacifc Place shopping Centre with Shangri La Conrad & Marriott hotels is the jewel in the crown. Beautifully designed by Andre Fu, the hotel is a multi Condi Nast award winning hotel . After many stays it is undoubtedly a more modern luxury alternative to the many deluxe properties on option. Large spacious rooms... More 

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London, UK
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at The Upper House for 3 nights in April 2015 for my wife's birthday. What a stunning hotel, and the staff couldn't do enough to help and added significantly to our enjoyment of the hotel. The hotel is located next to the Pacific Place shopping centre, and about 5 mins walk from Admiralty MTR station. The entrance is... More 

Was this review helpful? Yes 3
San Francisco, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

After a cruise through Southeast Asia, we had the most wonderful stay at the Upper House! The design is modern and serene. The service is exceptionally warm and personalized. Antoine Périé is a true asset to their business. And the hotel doesn't nickel and dime you for minibar items. I would highly recommend the Upper House to anyone visiting Hong... More 

Was this review helpful? Yes 2
Sydney, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW

We recently stayed 7 days over Easter to take a leisurely look at HK. From the moment we arrived, we enjoyed friendly personal attention and felt thoroughly looked after. We had a corner room with a view of the Peak and b/c we were staying 7 nights, we received our 4th night free plus a room upgrade. The additional space... More 

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Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Peninsula first, (bad attitude and no view , unless a view of the YMCA counts), then moved to Mandarin Oriental( small dated bathroom and low ceilings) then moved to the Upper House where we wish we had stayed the other nights! We spent 4 nights in a room with a view of the harbor and floor... More 

Was this review helpful? Yes 1
hong kong
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I had often come for meals and drinks at the restaurant upstairs, and had visited a friend in their room before but this was my first time actually staying in the hotel. I was impressed. It's a beautifully thought out room and very comfortable. I wish I could have stayed longer. I had 1 very strange incident where I asked... More 

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Columbia, South Carolina
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

The guest experience staff was wonderful and helped with every request. The hotel is in Admiralty at Pacific Place and very near Hong Kong Park. That means it is easy to use the MTR and convenient to relax with a walk in the park. And, course, the proximity to Pacific Place means you can shop until you drop. Our room... More 

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After extensive research, I decided to try the Upper House for our recent trip to Hong Kong. Our room was terrific, with large and sweeping views of the Harbor and City--every morning I'd click the remote and the drapes revealed the view! I can't say enough about the service: Peggy, Christina, Howard and even Chef Gray worked hard to make... More 

Was this review helpful? Yes 2
Marcel T, General Manager at The Upper House, responded to this review

What a wonderful note to share with the tripadvisor.com community, Kristin! While I sadly missed you while you were with us, I am happy to know that the team took great care of you and that your stay was a memorable one. Rest assured that your kind words have been shared with Peggy, Kristina, Howard, and Chef Gray. Please do... More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What makes the difference is the team who runs the hotel. Service from front office to the bars and restaurants were great. They have improved tremendously and this is my fourth time staying at the hotel.well done!

Was this review helpful? Yes 2
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing your recent experience with like-minded travellers in the tripadvisor.com community. We all greatly appreciate your continued support and patronage at our 'House' here in Hong Kong. Thank you for noticing our continued efforts to improve! We are always looking for new ways to improve our service standards, and appreciate the kind words! Please do let any... More 

New York City, New York
Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent two nights with our family and stayed at The Upper House. The staff went above and beyond all our expectations in regards to making our trip memorable! Especially our 6 year old daughter! The welcome gift and child specific amenities made this "her favorite hotel EVER!!!" The guest experience team is phenomenal helping with reservations and their communication leading... More 

Was this review helpful? Yes 2
Marcel T, General Manager at The Upper House, responded to this review

What a wonderful review! Thank you for taking the time to share it with the tripadvisor.com community. We all are glad that your family holiday with us was a lovely one; and I must say your daughter has great taste! The team here is very appreciative of the kind words. Please do let us know when your travels bring you... More 

Hotel Review Summarization

What travelers say

  • Pacific place(16)
  • Best hotel(7)
  • Room service(7)
  • Cafe Gray(4)
  • Top floor(3)
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