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The Upper House

Travelers' Choice award winner
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Pacific Place, 88 Queensway, Hong Kong, China
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1,256 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Hebrew first
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Montreal
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This hotel is wonderful! I've stayed there for five nights and they were all great! The hotel is above the JW Marriot hotel, so the rooms are on high floors and have amazing views. It's just above Pacific Place Mall, which is above Admiralty station, so you're about 5 minutes away from the subway! The staff is very friendly: they... More 

Was this review helpful? Yes
Cambridge, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

I had one of the best hotel stays I can remember. I felt so welcome, just like coming home even though it was my first stay. The food was outstanding and the service very personal. The rooms are much bigger than average in Hong Kong. I liked the way there were not extra charges for small things eg all the... More 

Was this review helpful? Yes
Mönchengladbach, Germany
2 reviews
5 of 5 stars Reviewed yesterday NEW

We (couple plus 17 yr old daughter) stayed here for four nights as part of an Asia Round Trip. Everything was perfectly organised (from the Airport-Pickup we booked to check in to extra bed in room to room service etc). Staff very friendly and helpful (a special thank you to Antoine!). We booked Upper Suite Harbor View with extra bed... More 

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Hong Kong
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wonderful hotel. They cater for children in a really friendly way. The children received gifts (eg puzzle) and child size robes were already in the bathroom. Great views from a corner room. The 80 rooms are worth it. Very good service from all staff. The maxi bar typifies the open welcome from the hotel.

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

What a lovely title for this review! I am glad to know that you were able to relax in 'House' with us, and that the children enjoyed the small gifts and amenities. Please do let us know when your travels bring you back to Hong Kong, or any other location with Swire Hotels, and we will gladly assist with any... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

This is without doubt one of the nicest hotels I have ever stayed in (and I have stayed in a lot). The amazing design of the hotel (including its rooms) is only matched by the professionalism and the level of service provided by its staff. We were treated like VIPs from start to finish and without being asked the staff... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking a moment to share your experience at The Upper House with like-minded travelers on tripadvisor.com! I am quite pleased to read the design of our 'House' and rooms 'is only matched by the professionalism and the level of service provided by its staff.' We are blessed to have such a dedicated team here that strives to... More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Having stayed at the Upper House for 4 nights I felt the desire to write a Trip Advisor review for the first time. Overall the staff where friendly but one very arrogant male made the whole experience rather sour. When I politely asked if it would be at all possible for a table for two close to the window at... More 

Was this review helpful? Yes 3
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for your review and for sharing your candid feedback with the tripadvisor.com community. We have been in touch via telephone and I look forward to welcome you back to "our house" shortly again. Sincerely, Marcel Thoma General Manager The Upper House Hong Kong More 

1 review
5 of 5 stars Reviewed 1 week ago

The suite was spectacular. My wife and I loved the huge windows overlooking a magnificent view of the cityscape. The mattress offered utmost comfort. The bathroom resembles that of a spa. Our much needed time to relax and unwind was not only achieved but also surpassed. Indeed, it is an opulent oasis of tranquility.

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you for taking the time to share your thoughts with the tripadvisor.com community! We're all very glad to know that you have described us as 'an opulent oasis of tranquility' and you were provided the 'utmost comfort' in the room. Your warm words have since been shared with the team, much to their appreciation. Do let us know if... More 

Suzhou, China
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Very good, or I can just say more than excellent. Nice hospitality, warm welcome and smart people. Serve you with true heart and humble attitude. Treating like family and home. We will definitely visit again and have our pleasure moment in this house. Kids enjoyed their little surprise by serving un-expectable warm milk and cookies before night. How touch by... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you for sharing such kind and warm words here on tripadvisor.com about your most recent visit with us! I am so glad that you and your family had a memorable time with us recently for a 'more than excellent' stay! I have since shared your review with our team, much to their delight and appreciation. Please do let us... More 

manila
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best hotel hand down! Must try this hotel. The most attentive service . It is beside Pacific Place an upscale shopping destination in Hongkong. Cafe Grey must go to tget the best views of Hongkongs skyline.

Was this review helpful? Yes 1
Marcel T, General Manager at The Upper House, responded to this review

Many thanks for sharing this great review with the tripadvisor.com commuunity! I am glad that you were able to not only enjoy the rooms, but also Cafe Gray Deluxe's views of Hong Kong! Please do let us know if your travels bring you through to Hong Kong, or any other destination with a Swire Hotel, and we will be sure... More 

lincoln
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

As you can tell I do not write here very often, despite referring to trip advisor for unbiased reviews on a regular basis. However Upper House HK has made me sign back in to tell you that this hotel is a must if swinging by this amazing city. The location is great, the food and drink is world class and... More 

Was this review helpful? Yes
Marcel T, General Manager at The Upper House, responded to this review

Thank you so much for sharing such a glowing review with like-minded travelers on tripadvisor.com! Your review is a great testament to Sashi's service, and reset assured I have already shared with him. We truly are blessed to have such a wonderful team here that is dedicated to their work, and I am glad that you recognized it. We, too,... More 

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