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Horizon Suite Hotel

No.29 29 On Chun Street, Ma On Shan, Sha Tin, New Territories, Hong Kong, China
Horizon Suite Hotel

20 reviews from our community

Traveler rating
    4
    7
    1
    3
    5
See reviews for
3
3
Solo
0
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 4, 2014

Located in a very nice view. But, interior design is old. Recently no hot water in a sudden while the coldest weather in HK, since the last 2 days still not yet fixed. Water is yellowish from the water tap. Tge washing machine in unit also got problem, no matter how many ways you tried to clean the machine, clothes... More 

Was this review helpful? Yes 2
Bergen, Norway
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 28, 2014

I stayed here for six months while working at The Chinese University of Hong Hong. Though across the bay, getting to the university is very easy. It is also just a few minutes to the local train. And all you need for shopping. There is a small gym and a nice outdoor pool. I don't mind coming back.

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Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 7, 2014

It has a such relaxing and calming atmosphere to come home to after a tiring exhilarating typical hustle and bustle of the Hong Kong metropolis. My room appropriately overlooks the beautiful mountains and it gives that serenity that compliments a cup of coffee and snacks. It is advisable to request for the room with the killer view whenever possible. A... More 

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Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 1, 2014

In a follow up to my review a few months ago, I am pleased to report remarkable improvements in the services and guest courtesy in this amazing hotel. More improvements in the way the staff interact with the guests is needed. A kind nod, a friendly smile and a gentle "hello" from the staff will go a long way in... More 

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 23, 2014

It's so ironically sad that such an amazing location has such a poorly managed hotel. With the extraordinarily beautiful water front and mountain views rolled into one, its a shame that the hospitality and staff training in guest relation is so appalling and third grade. I live here since the last 5 months and as the other commentators mentioned here... More 

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Travelers are raving about these Hong Kong hotels

1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 8, 2013

1. I complained about the awful footstep noice of the upstair local kids to the reception staff many many times but nothing has changed. Nothing. 2. Everyday I can see some ticks at the washroom. Of course I complained it but the staff said "The ticks also appears at other rooms but we can't do anything." 3. The swimming pool... More 

Was this review helpful? Yes 6
Hong Kong, China
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2013

If you do not mind repairman two o'clock in the morning to wake you up, they need maintenance. If you do not mind a four-star hotel with an elevator as stove-like, regardless of the outdoor temperature is very high, And, you have to walk and the exactly same the restaurant smell with hot full hotel corridor. Of course, the hotel... More 

Was this review helpful? Yes 2
Hong Kong, China
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 11, 2013

I'd been here 4 month and I want warn you to don't stay there. Is just for Chinese toursit (low manners) stay a few days but if you need stay here longer there are no menaing except the cheaper rate (sea view rate 17.000 hk$ monthly). The management is "against" you, not there to help you (for example you forget... More 

Was this review helpful? Yes 3
HK
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 28, 2012

Very poor hotel management. The staff is very rigid, very inconsiderate. They are not there to help the tenants. They are there to enforce the hotel rule which is set to protect the landlord, and to ensure their profit at a minimum service. When you check out, rememory to bring the original key, not a duplicate, - or else they... More 

Was this review helpful? Yes 17
Hong Kong, China
Top Contributor
60 reviews 60 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 12, 2012 via mobile

Horizon Suite is located in HK suburbs (Ma On Shan, New Territories), about 40-min drive from downtown Kowloon/HK island. That being said, the hotel is well connected by public transport, with the Ma On Shan MTR station just 10 min away on foot, and a bus terminal near the station with a variety of buses and minivans which could bring... More 

Was this review helpful? Yes 2
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