We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Horizon Suite Hotel

No.29 29 On Chun Street, Ma On Shan, Sha Tin, New Territories, Hong Kong, China
Horizon Suite Hotel
Write a Review

21 reviews from our community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    4
    7
    1
    3
    6
See reviews for
4
3
Solo
0
4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
  • All months
    (21)
  • Mar-May only
    (5)
  • Jun-Aug only
    (6)
  • Sep-Nov only
    (6)
  • Dec-Feb only
    (4)
All months
Hong Kong Region, China
1 review
1 of 5 stars Reviewed 2 weeks ago

After signing contract for 3 months, they delay availability of the room by 3 days as they say they must re-furbish and clean from the previous tenant. But when we moved in, furnature was old, floor was dirty, internet connection and aircons did not work and are smelly. It's a service appartment without any service or a joke of a... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 4, 2014

Located in a very nice view. But, interior design is old. Recently no hot water in a sudden while the coldest weather in HK, since the last 2 days still not yet fixed. Water is yellowish from the water tap. Tge washing machine in unit also got problem, no matter how many ways you tried to clean the machine, clothes... More 

Was this review helpful? Yes 2

Travelers are raving about these Hong Kong hotels

Bergen, Norway
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 28, 2014

I stayed here for six months while working at The Chinese University of Hong Hong. Though across the bay, getting to the university is very easy. It is also just a few minutes to the local train. And all you need for shopping. There is a small gym and a nice outdoor pool. I don't mind coming back.

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 7, 2014

It has a such relaxing and calming atmosphere to come home to after a tiring exhilarating typical hustle and bustle of the Hong Kong metropolis. My room appropriately overlooks the beautiful mountains and it gives that serenity that compliments a cup of coffee and snacks. It is advisable to request for the room with the killer view whenever possible. A... More 

Was this review helpful? Yes
Hong Kong, China
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 1, 2014

In a follow up to my review a few months ago, I am pleased to report remarkable improvements in the services and guest courtesy in this amazing hotel. More improvements in the way the staff interact with the guests is needed. A kind nod, a friendly smile and a gentle "hello" from the staff will go a long way in... More 

Was this review helpful? Yes 2
Hong Kong, China
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed January 23, 2014

It's so ironically sad that such an amazing location has such a poorly managed hotel. With the extraordinarily beautiful water front and mountain views rolled into one, its a shame that the hospitality and staff training in guest relation is so appalling and third grade. I live here since the last 5 months and as the other commentators mentioned here... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed September 8, 2013

1. I complained about the awful footstep noice of the upstair local kids to the reception staff many many times but nothing has changed. Nothing. 2. Everyday I can see some ticks at the washroom. Of course I complained it but the staff said "The ticks also appears at other rooms but we can't do anything." 3. The swimming pool... More 

Was this review helpful? Yes 6
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 6, 2013

If you do not mind repairman two o'clock in the morning to wake you up, they need maintenance. If you do not mind a four-star hotel with an elevator as stove-like, regardless of the outdoor temperature is very high, And, you have to walk and the exactly same the restaurant smell with hot full hotel corridor. Of course, the hotel... More 

Was this review helpful? Yes 2
Hong Kong, China
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 11, 2013

I'd been here 4 month and I want warn you to don't stay there. Is just for Chinese toursit (low manners) stay a few days but if you need stay here longer there are no menaing except the cheaper rate (sea view rate 17.000 hk$ monthly). The management is "against" you, not there to help you (for example you forget... More 

Was this review helpful? Yes 4
HK
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed November 28, 2012

Very poor hotel management. The staff is very rigid, very inconsiderate. They are not there to help the tenants. They are there to enforce the hotel rule which is set to protect the landlord, and to ensure their profit at a minimum service. When you check out, rememory to bring the original key, not a duplicate, - or else they... More 

Was this review helpful? Yes 18
Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (27)
Viewed
Hotel & grounds (6)
Viewed
View from room (4)
Viewed
Room/suite (2)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Hong Kong hotels
Regal Riverside Hotel
#168 of 693 in Hong Kong
3.5 of 5 stars 946 reviews
Show Prices
Show Prices
Show Prices
Royal Park Hotel
#52 of 693 in Hong Kong
4.5 of 5 stars 737 reviews
Tai Kok Tsui
Dorsett Mongkok Hong Kong
Dorsett Mongkok Hong Kong
#60 of 693 in Hong Kong
4.0 of 5 stars 2,186 reviews
Tsim Sha Tsui
Hotel ICON
Hotel ICON
#4 of 693 in Hong Kong
5.0 of 5 stars 3,251 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities