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Horizon Suite Hotel

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No.29 29 On Chun Street, Ma On Shan, Sha Tin, New Territories, Hong Kong, China
Horizon Suite Hotel
Ranked #404 of 652 Hotels in Hong Kong
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18 reviews from our community

Traveler rating
    4
    6
    1
    3
    4
See reviews for
3
2
Solo
0
3
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 7, 2014

It has a such relaxing and calming atmosphere to come home to after a tiring exhilarating typical hustle and bustle of the Hong Kong metropolis. My room appropriately overlooks the beautiful mountains and it gives that serenity that compliments a cup of coffee and snacks. It is advisable to request for the room with the killer view whenever possible. A... More

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 1, 2014

In a follow up to my review a few months ago, I am pleased to report remarkable improvements in the services and guest courtesy in this amazing hotel. More improvements in the way the staff interact with the guests is needed. A kind nod, a friendly smile and a gentle "hello" from the staff will go a long way in... More

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 23, 2014

It's so ironically sad that such an amazing location has such a poorly managed hotel. With the extraordinarily beautiful water front and mountain views rolled into one, its a shame that the hospitality and staff training in guest relation is so appalling and third grade. I live here since the last 5 months and as the other commentators mentioned here... More

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 8, 2013

1. I complained about the awful footstep noice of the upstair local kids to the reception staff many many times but nothing has changed. Nothing. 2. Everyday I can see some ticks at the washroom. Of course I complained it but the staff said "The ticks also appears at other rooms but we can't do anything." 3. The swimming pool... More

Was this review helpful? Yes 3
Hong Kong, China
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2013

If you do not mind repairman two o'clock in the morning to wake you up, they need maintenance. If you do not mind a four-star hotel with an elevator as stove-like, regardless of the outdoor temperature is very high, And, you have to walk and the exactly same the restaurant smell with hot full hotel corridor. Of course, the hotel... More

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed June 11, 2013

I'd been here 4 month and I want warn you to don't stay there. Is just for Chinese toursit (low manners) stay a few days but if you need stay here longer there are no menaing except the cheaper rate (sea view rate 17.000 hk$ monthly). The management is "against" you, not there to help you (for example you forget... More

Was this review helpful? Yes 3
HK
1 review
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 28, 2012

Very poor hotel management. The staff is very rigid, very inconsiderate. They are not there to help the tenants. They are there to enforce the hotel rule which is set to protect the landlord, and to ensure their profit at a minimum service. When you check out, rememory to bring the original key, not a duplicate, - or else they... More

Was this review helpful? Yes 17
Hong Kong, China
Top Contributor
53 reviews 53 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 12, 2012

Horizon Suite is located in HK suburbs (Ma On Shan, New Territories), about 40-min drive from downtown Kowloon/HK island. That being said, the hotel is well connected by public transport, with the Ma On Shan MTR station just 10 min away on foot, and a bus terminal near the station with a variety of buses and minivans which could bring... More

Was this review helpful? Yes 2
HK
1 review
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 12, 2012

At first sight, you may like it - grand reception hall, relatively big hotel rooms, beautiful sea view. However, if you stay there longer, you'll find it quite annoying, in particular, it's unbearable poor hotel management. just a few examples: 1, false alarms. Not once or twice, but too many false alarms happened these past few months - so many... More

Was this review helpful? Yes 12
hong kong
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 9, 2012

This is under a hotels and resorts group which belonged to tycoon Lee Ka Shing Cheung Kong Group in Hong Kong. Address is 29 On Chun Street, Ma On Shan, Shatin, Hong Kong. The only good things about it are tight security and fresh waterfront air so valuable in a busy city. This is a "furnished" flat, not a hotel;... More

Was this review helpful? Yes 5
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Additional Information about Horizon Suite Hotel

Address: No.29 29 On Chun Street, Ma On Shan, Sha Tin, New Territories, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong
Also Known As:
Horizon Hotel Hong Kong
Horizon Suite Hotel Hong Kong

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