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Silka West Kowloon Hotel

No.46-48 Anchor Street,Tai kok Tsui, Kowloon, Hong Kong, China
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Silka West Kowloon Hotel
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324 Reviews from our TripAdvisor Community

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Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel was very accessible since it was near at MRT station. Near to disneyland and ocean park. A bit disappointed about the smell of their room. need to improve their customer service. Food served just nice.

Helpful?
Thank 712kath24
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear 712kath24, Thank you for staying with us. It is nice to learn that you enjoyed our hotel convenient location. We regret to know that the guest service was not up to your expectation this time, please rest assured that staff training will be reinforced to ensure professional service rendered to the guests at all times. We truly hope to... More 

Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Almost lost a pair of wedding rings after checking out. The housekeeping staff found my rings on the bed and handed them over to the front desk. While i had already left for the airport on their in house airport shuttle, the staff rang the shuttle driver to tell me that i had left the rings behind. I rushed back... More 

Helpful?
1 Thank Joanne K
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Joanne, Thank you for your comment. We trust your stay was an enjoyable one this time and we are glad that you enjoyed our guest service. We look forward to having you back again in the near future. We sincerely wish you happiness, health and prosperity in the Year of the Monkey! Regards, Barry Lo General Manager Silka West... More 

Iloilo City, Iloilo City, Philippines
Level Contributor
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Stayed here last July 2015 for three nights. The rooms were small (as expected in most hotels in Hong Kong) but were clean. Toiletries were provided and the air conditioning unit was great. Breakfast was included in our room package and the food was great. Although the server had a hard time communicating with us in English, she was nice... More 

Helpful?
Thank Rachel Crizelle L
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Rachel, Thank you for your comment. We trust your stay was an enjoyable one this time and we are glad that you enjoyed our guest service. Guest experience is our top priority and we will strive to provide the best service to our guests under all circumstances. Please rest assured that staff training will be enhanced to the front... More 

Plaridel, Philippines
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We visited hong kong last Jan 13 to 15, 2016 with my wife. The was a bit small compare to other hotel rooms in other other country. The only thing we did not want is they gave us a 2 small single bed. I requested to change it with 1 queen bed, since its me and my wife will be... More 

Helpful?
Thank randall0004
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Randall0004, Thank you for your comment. We are sorry about the room issue that you encountered, we appreciate your understanding that we were not able to accommodate your request for the double bed upon arrival due to high occupancy. Once again, please accept our sincere apologies for the inconvenience. We truly hope to welcome you back very soon for... More 

Jakarta
2 reviews
3 of 5 stars Reviewed January 7, 2016 via mobile

Near with ladies market, and easy access to others place. Room so small but large bathroom..room clean and good view..but Hotel's clerk not friendly. Additional bed so small like a camping bed. But, overall this hotel not bad and reccommended if you just spend your time for sleep at night.

Helpful?
Thank Nathasia A
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Nathasia, Thank you for your review. We have taken note of your comments on customer services and have shared these with all concerned departments for immediate improvement. Guest experience is our top priority and we will strive to provide the best service to our guests under all circumstances. Please rest assured that staff training will be enhanced to the... More 

West End
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 23, 2015

The room was a standard size for Hong Kong (small) but comfortable and clean. The location was excellent for exploring the heart of Kowloon and yet also quiet away from the Nathan Road hustle. It was handy to public transport (easy flat walk) and the markets,

Helpful?
Thank Anna B
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Anna, Thank you for your review. It is nice to know that you enjoyed to staying with us overall . We look forward to welcoming you back to our hotel soon. Regards, Barry Lo General Manager Silka West Kowloon Hotel More 

Western Finland, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 15, 2015 via mobile

Just a regular hotel. Nothing special luxory. Room what we get was ok. Beds were very hard, up to yours if this is a bad thing. Ac was bad, It was forced to turn it off for the nights. Otherwise, I would have frozen to death. Fair price for four nights staying. Location is great, 5-10 min walk to MRT.... More 

Helpful?
1 Thank Matti P
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Matti P, Thank you for staying with us. It is nice to know you found our hotel location convenient. We regret for the discomfort caused by the air-con temperature control in the room. Please rest assured that our engineering team will certainly look into the situation seriously and to modify the air-con supply unit in all room to ensure... More 

Manila, Philippines
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 11, 2015 via mobile

We stayed here for 4 nights and 5 days. Pros It is relatively cheaper compared to the other hotels in the area. The room is small but very neat and clean. I like it. Housekeeping and new slippers, towels and toiletries everyday. Free bus shuttle in certain points of Mongkok and Tsim Sha Tsui. Good restaurants in the vacinity. FREE... More 

Helpful?
Thank Ishmelma12
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Ishmelma12, Thank you for your comment. We are glad that you enjoyed your stay with your family overall. We are sorry about the room issue that you encountered, we appreciate your understanding that we were not able to accommodate your request for a non-smoking room upon arrival due to high occupancy. Once again, please accept our sincere apologies for... More 

Manila, Philippines
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 10, 2015 via mobile

My husband and I were part of a group who booked at Silka West Hongkong. This is the first time we booked in this hotel. Because in our previous years we always return to Shamrock or other hotels in the area of Tsim Sha Tsui and Jordan. From Airport express train we alighted at Kowloon. We went down to board... More 

Helpful?
Thank janetcasyao
SilkaHotel, General Manager at Silka West Kowloon Hotel, responded to this review

Dear Janetcasyao, Thank you for choosing to stay with us. It is with much regret to learn that you were not pleased with your stay this time. You comment on the room size is well-noted. Location wise, we are actually located about 4-min walk from the nearest Olympic MTR station. We hope you had approached our Concierge team, they are... More 

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