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Citadines Ashley Hongkong

3.0 of 5
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No.18 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Citadines Ashley Hongkong
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Ranked #32 of 150 Specialty Lodging in Hong Kong
A recent review
4 of 5 stars reviewed 4 days ago
sophie L Edinburgh, United Kingdom
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261 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
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Edinburgh, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We've lived in this Service Appartment for two weeks in the Premier Studio. I was quite worried by the reviews I could read. Here are my thoughts: - the Premier Studio definitely gives you ample room with a small kitchenette as you enter the flat, a bathroom, a living place, and a bedroom (which can be separated by sliding door).... More 

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Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

Singapore
Top Contributor
101 reviews 101 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were a family of 5 (2 adults + 3 kids < 10 years) - took 2 rooms, traveling on a short 3N/4D holiday. Location is clearly what works for this hotel. Extremely close to the TST shops, MTR, Ferry, Supermarkets. The property is a small one, with just 3 rooms per floor - we got two adjacent ones on... More 

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel room was very small, something we expected of Hong Kong hotels near tsim sha tsui. Inconsistent hot water and inadequate toiletries made it difficult for kids. Otherwise, the room is clean and comfortable for family. Oh yes one more thing, the hotel staff don't smile much too.

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Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations our location. We also have noted your feedbacks on pressure for hot water to assist kids bathing . We will coordinate the enhancement plans with the respective departments accordingly. Yours sincerely, More 

California, U.S.
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Great location, easy to get around just a little noisy at night. Rooms are kind of run down, worse was the water pressure in the shower. However people in the lobby are very helpful, but this place needs remodeling badly. Free wifi but slow.

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks on shower water pressure sucks.... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Upon arrival, the receptionist were very helpful in explaining how to go Disneyland & duration to airport as well as the charges. Overall, the room were very well maintained and clean. The only thing is the bathroom seems a little small (perhaps its HK and everything is quite compact). Also, it is very near to the MTR and I cant... More 

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Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Cannlai, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 10, 2015

I stayed at Citadines Ashley for business, thinking that it would have the same standing as the Ascott and Somerset brands I stayed frequently in major Chinese cities. I was totally disillusioned and felt cheated. Positive points 1. Hotel is centrally located and near the MTR. 2. Studio is clean, devoid of smell, good sound proof. 3. Room facility are... More 

Was this review helpful? Yes 2
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Mr. Chua We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in centrally located and near the MTR ,room is clean, devoid of smell, good sound proof and the room facility are in good working order, e.g. air-con, Wifi, shower, flushing system, air-vent. Receiving... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2015 via mobile

The location was good with short walk to few attraction places and Canton Road shopping heaven. There were eateries around the hotel too, so don't have to worry about that. Tsim Sha Tsui MTR is nearby too, hence it is convenience to travel around. Esprit Flagship store is just down the road at Ashley Road as well. Alternatively, you can... More 

Was this review helpful? Yes 1
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks on the lifts keycard reader... More 

Darwin
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 22, 2015

I gave 3 stars only because it is a little hard to find as the airport bus does not drop off there, its a dead end street, the bus company did give very good directions and it was a 3 min walk. Apt had what we wanted, a sep bedroom (although bed takes up most of the room) a couch,... More 

Was this review helpful? Yes 1
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards & the locations. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage.... More 

makati
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 19, 2015

The location of this hotel is perfect. It is right in the heart of the shopping district and also near MTR. Rooms are small though and the walls are really thin. You will hear doors slamming at night. The rooms made us feel like we are living inside a closet. We were a family of four and booked 2 studio... More 

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Ms. Makati, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations our locations. We also have noted your feedbacks on bathroom hot water heater. We will coordinate the enhancement plans with the respective departments accordingly. With regards your combination of 4pax of stay 2studio... More 

Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 22, 2015

I chose this apart-hotel because there are halal eateries on the same road. And Citadines Ashley is very accessible. TST MTR is just a 5 minutes walk away, Harbour City is also another 5 minutes away. The room itself was big enough for a party of 3, with ample space to walk around. The toilet was clean and cosy.

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
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