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Citadines Ashley Hongkong

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No.18 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
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Citadines Ashley Hongkong
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257 Reviews from our TripAdvisor Community

Traveler rating
    39
    137
    57
    13
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (257)
  • Mar-May only
    (62)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (61)
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Upon arrival, the receptionist were very helpful in explaining how to go Disneyland & duration to airport as well as the charges. Overall, the room were very well maintained and clean. The only thing is the bathroom seems a little small (perhaps its HK and everything is quite compact). Also, it is very near to the MTR and I cant... More 

Was this review helpful? Yes
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at Citadines Ashley for business, thinking that it would have the same standing as the Ascott and Somerset brands I stayed frequently in major Chinese cities. I was totally disillusioned and felt cheated. Positive points 1. Hotel is centrally located and near the MTR. 2. Studio is clean, devoid of smell, good sound proof. 3. Room facility are... More 

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Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Mr. Chua We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in centrally located and near the MTR ,room is clean, devoid of smell, good sound proof and the room facility are in good working order, e.g. air-con, Wifi, shower, flushing system, air-vent. Receiving... More 

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The location was good with short walk to few attraction places and Canton Road shopping heaven. There were eateries around the hotel too, so don't have to worry about that. Tsim Sha Tsui MTR is nearby too, hence it is convenience to travel around. Esprit Flagship store is just down the road at Ashley Road as well. Alternatively, you can... More 

Was this review helpful? Yes 1
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks on the lifts keycard reader... More 

Darwin
Contributor
15 reviews 15 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 22, 2015

I gave 3 stars only because it is a little hard to find as the airport bus does not drop off there, its a dead end street, the bus company did give very good directions and it was a 3 min walk. Apt had what we wanted, a sep bedroom (although bed takes up most of the room) a couch,... More 

Was this review helpful? Yes 1
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards & the locations. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage.... More 

makati
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 19, 2015

The location of this hotel is perfect. It is right in the heart of the shopping district and also near MTR. Rooms are small though and the walls are really thin. You will hear doors slamming at night. The rooms made us feel like we are living inside a closet. We were a family of four and booked 2 studio... More 

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Ms. Makati, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations our locations. We also have noted your feedbacks on bathroom hot water heater. We will coordinate the enhancement plans with the respective departments accordingly. With regards your combination of 4pax of stay 2studio... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 22, 2015

I chose this apart-hotel because there are halal eateries on the same road. And Citadines Ashley is very accessible. TST MTR is just a 5 minutes walk away, Harbour City is also another 5 minutes away. The room itself was big enough for a party of 3, with ample space to walk around. The toilet was clean and cosy.

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 22, 2015

This Citadines hotel is not like others that I've stayed at. The bathroom is beyond tiny and doesn't even fit the trash can in the corner, as in it didn't lift all the way because there's no room and hits the toilet. The walls are dirty, I'm literally sleeping next to multiple brown stains on the wall tonight. The AC... More 

Was this review helpful? Yes
Singapore
Contributor
13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 22, 2015

Stayed in a premier studio, work trip. Very quiet, no issues with street/traffic noise probably due to high floor 18th. Did not noitce any neighbours on my floor, so all was quiet, but can't comment on soundproofing. Layout is just like the pictures. But the is probably more worn out, than how the pictures show. Definitely doesn't look brand new.... More 

Was this review helpful? Yes
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

Newark, New Jersey
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 9, 2015

We chose this hotel because we stayed at a Citadines hotel in Tokyo last year which was an unforgettable experience. Citadines Ashley in HK is as pleasant as its Japanese counterpart, but significantly scores less on the cleanliness factor. While the room was overall comfy and quiet, the kitchen utensils were filthy.

Was this review helpful? Yes 3
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. We also have noted your feedbacks on amenities and cleaning service standards. We will decide more training to our housekeeping staff go for improve the cleaning standards. Once... More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 1, 2015

Located in a central location close to supermarkets, takeaway food and restaurants. $250 taxi ride from airport. Staff very courteous and helpful. We had a premier studio room on the 18 floor. Very quiet. Compared to Australian and American standards room is on the small size however we stayed for 5 nights and were very comfortable. Have stayed in smaller... More 

Was this review helpful? Yes 1
Citadines Ashle... H, Manager at Citadines Ashley Hongkong, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

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Staying in Tsim Sha Tsui

Neighborhood Profile
Tsim Sha Tsui
Tsim Sha Tsui is one of the major tourist and shopping areas of Hong Kong. With a high concentration of hotels, retail shops and commercial offices – it’s a busy and bustling neighborhood that never sleeps. On the surface, Tsim Sha Tsui seems to only feature an abundant number of high-end retail stores selling designer brands and jewelry, owing to its popularity with high-budget shopping tours. However, it also contains a diverse range of attractions for the entire family. Whether taking a walk in Kowloon Park, exploring museums, going shopping or grabbing a bite to eat – Tsim Sha Tsui has something for everyone.
Explore this neighborhood
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