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All 645 Hong Kong hotels

Gateway Marco Polo Hotels

4.0 of 5 Hotel   |   No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China (Tsim Sha Tsui)
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82%
Ranked #51 of 645 hotels in Hong Kong
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
someone40 Northampton, United Kingdom
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394 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
Northampton, United Kingdom
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had a 10 night stay and found the hotel to be very good in all areas. The room on the 13th floor looked new and was large by hotel standards and very well appointed. Two double beds, sofa, table and desk area. Plenty of bottled water supplied with all bathroom extras except a sewing kit (the one time we needed... More

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Italy
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

I've been few times at Marco Polo HK in Kowloon and my stay has always been very pleasant! Room are very clean, spacious and comfortable, nice and cosy environment. You need some serious air conditioning in HK and luckily the system is very quiet, so can leave it on at night. Other than the great central location (close to ferry,... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear AtlasPinwheel, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to receive your kind words about the hotel location and your dining experience at breakfast. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations... More

Manila, Philippines
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is the best location to be when in hongkong. The airport shuttle bus drops you/picks you up at the back of the mall and hotel staff are always there to assist you. Its near the MTR station and is surrounded by a lot of stores/restaurants/supermarket. Had a late check-in because the hotel was over-booked, but was compensated by... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear lvndrgrl, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to receive your kind words about the hotel location. Rest assured that your comment about the breakfast buffet has also been taken note and that our team will look into addressing this accordiingly. We... More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I was back at the Marco Polo Gateway last week and again had an amazing stay. The team are always so lovely greeting not just me but others by our names. They genuinely make you feel at home and are always there with a smile to help when needed. The hotel is beautiful. The rooms very comfy with all the... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Sweetmiss69, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about your dining experience... More

Chester, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here in July for business trip , regular visitor to all three of the Marco Polo hotels, this is fast becoming my favourite. The location is perfect and a short walk to China Ferry Terminal and MTR stations,as well as centrally located for the shops and restaurants of Tsim Sha Tsui. The newly refurbished rooms are very comfortable and... More

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Fritz S, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Sheila W Warm Greetings from Gateway Hotel! Thank you so much for your encouraging comments. We look forward to welcoming you back soon. Yours sincerely Fritz Sommerau General Manager More

Philippines
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am a regular at this hotel. Every visit in Hong Kong, Gateway is my choice. Everything you need is just walking distance. Supermarket, restaurants, food court, ferry & shopping. Hong Kong has an airport express train, you get off Kowloon Station - you have a choice to take the free shuttle bus to your hotel or take a cab.... More

Was this review helpful? Yes 1
Fritz S, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Anritaa Warm greetings for Gateway Hotel! Thank you so much for the appreciation and it is our true pleasure to be of service to you. We look forward to welcoming you back to Gateway Hotel soon. Yours sincerely Fritz Sommerau General Manager More

toronto
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed there for 2 nights on July 3rd. As usual the service was flawless, staff at the front desk and executive floor was friendly and helpful. Staying on the executive floor gave us an option of having breakfast at the lounge or the hotel restaurant. We went for the hotel restaurant - there is more to eat. There is no... More

Was this review helpful? Yes 1
Fritz S, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Elizabeth S Greetings from Gateway Hotel! We are delighted to learn that you enjoyed your stay with us and that the services provided by our team met your expectations. Please allow us to explain that due to space restriction, we do not have an on-site gym. However, gym is available at our sister hotels, Prince Hotel and Marco Polo... More

oxford,
Contributor
12 reviews 12 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed on business for 4 nights in June. We usually stay at the Prince but thought we would give the gateway a try as it's recently refurbished. Rooms are similar to the prince though overall it's a nicer hotel. It has a similar issue to the prince I that there are no public areas to sit and meet/wait comfortably but... More

Was this review helpful? Yes 1
Fritz S, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear MattButt Greetings from Gateway Hotel! Thank you for taking the time to share your experience with us during your recent stay. We appreciate your comments and feedback which will assist us in our committed efforts to exceed guest expectations and create value at every encounter. We are delighted that we had the opportunity to be at your service and... More

Jakarta, Indonesia
Contributor
20 reviews 20 reviews
7 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of the hotel is very prime, in the heart of Tsim Sha Tsui. Just walk outside the hotel and you can enjoy out & about to the shops and eateries. The hotel also connected to the Harbour City Mall, which emerge to the Victoria Harbour. Love the posh and contemporary vibe when you enter the hotel. Friendly &... More

Was this review helpful? Yes 6
Fritz S, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Veelka Greetings from Gateway Hotel! We are delighted to learn that you enjoyed your stay with us and that our location and services provided by our team met your expectations. We appreciate your comments and feedback which will assist us in our committed efforts to exceed guest expectations and create value at every encounter. Thank you for selecting Gateway... More

Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I've stayed at this property on the 1st of June for 1 night and it was an okay stay and nothing special. Location is good and great for shopping as it is part of the harbour city mall. Room was okay too but was not given an upgrade despite of having platinum status with GHA Discovery membership / rate that... More

Was this review helpful? Yes 1
Fritz S, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear gun 2053 Thank you for taking your time to review us on TripAdvisor. Your comments on the services your encountered upon check-in and during breakfast are noted. Rest assured that necessary training will be enforced to avoid recurrences in the future. We appreciate your feedback which will help us in our committed efforts to exceed guest expectations and create... More

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Additional Information about Gateway Marco Polo Hotels

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong > Tsim Sha Tsui
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gateway Marco Polo Hotels 4*
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Marco Polo Hotels Hong Kong

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style
#30 Business Hotel in Hong Kong #45 Luxury Hotel in Hong Kong #55 Family Hotel in Hong Kong #60 Romantic Hotel in Hong Kong
Hotel Class
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is the Gateway, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway hotel the ultimate in leisure accommodation and shopping experience.Gateway hotel provides the ideal balance of space, comfort and warm Asian hospitality in all its 400 guestrooms and suites. Guests of The Continental Club can enjoy full access and exclusive benefits from the Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails, butler service and free Wi-Fi Internet service.The cosmopolitan spirit of Hong Kong is celebrated in Coffee Mill - it features a tempting spread of fresh seafood to go with extravagant lunch and dinner buffets, as well as an international a la carte menu at any time of the day. ... more   less 
Number of rooms
400

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