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All 651 Hong Kong hotels

Gateway Marco Polo Hotels

4.0 of 5 Hotel   |   No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China (Tsim Sha Tsui)
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Gateway Marco Polo Hotels
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Ranked #49 of 651 hotels in Hong Kong
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
gigitiongson Makati, Philippines
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411 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Makati, Philippines
Contributor
11 reviews 11 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have been a loyal client of Marco Polo Gateway all these years. It was a delight when the hotel was renovated recently. With superb location, the well appointed rooms and excellent service never failed to impress. From the time we get picked up by the hotel's transport service until check out, it always spells COMFORT and CONVENIENCE. We always... More

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manila
Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at Gateway for 3 nights in May. Everything we needed was nearby, especially since hotel is located within the mall. Rooms are updated and modern and very comfortable. Stayed with my husband and two children. The double beds also were perfect for us, and didn't need an extra bed. Some hotels only give you the option of two single... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear cbmaria, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to receive your kind words about the hotel location and its facilities. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value... More

Manila, Philippines
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Always a loyal guest of Marco Polo Gateway. With its convenient location, I always choose this hotel whether for business or pleasure (especially when you are traveling with children). Located in Harbour Centre, there are vast options for dining, shopping and even supermarket (city super). Kids can shop and eat then go up the room for naps. The rooms are... More

Was this review helpful? Yes
James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Dongchua, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to receive your kind words about the hotel location and your service experience with our associates. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thank... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've been to Hong Kong multiple times and it's the first time I stayed at Marco Polo Gateway.. We took a cab from the airport and after arriving, the porter was quick to take over and led us to the hotel building.. The taxi stand was actually part of the mall and we had to take a short 1 minute... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear fairybabe15, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thank you very much and we look forward to having you back at the Gateway Hotel. With warm regards from... More

Perth, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed in a Superior Suite for 7 nights on our honeymoon. We loved the service and the room, although we would've liked a river/city view. The room had plenty of space, with a lounge area, separate dressing area, bathroom, luggage rack and tea/coffee facilities, and large bedroom. The breakfasts at Three on Canton were the best... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear kcg2816, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. Thank you very much and we look forward to having you back at the Gateway Hotel. With warm regards from... More

Bangkok, Thailand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 5 nights with my family, 4 in total, with a 3 yo and an 8 yo. We had a 1 bedroom suite. This is the best accommodation that I have had the pleasure to stay in, in Asia so far, and it's great value for your money. The newly refurbished rooms are comfortable and... More

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James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear wiggi72, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter. We are delighted to receive your kind words about the hotel location... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I am writing a review for the first time, because of the exceptional service the hotel provided when we had problems during our last visit. Our family encountered difficulty during our stay due to the nature of my 2 year old son's asthma attacks. We commend and appreciate the hotel's capacity to adapt to our unexpected situation. They were able... More

Was this review helpful? Yes
James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear mecc2014, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We were most concerned to learn that your son was sick during your recent visit. However, we are glad that you were satisfied with the way that it was handled by our associates. We strongly believe that... More

San Carlos City, Philippines
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I love this hotel because it's just a few steps away from MTR station. Also near the HK harbour. There are a lot of malls around too. Almost everything is just walking distance away. Their rooms are very clean and spacious. It was worth it!! :)

Was this review helpful? Yes
James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear 251obt, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to receive your kind words about the hotel location. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.... More

Wilayah Persekutuan, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I must say this hotel have been one of the best hotel i ever stayed! Its very modern n chic, the staff are very friendly and helpful. The suite i stayed in has their own espresso machine and the toiletries was penhaligons and the thing i love the most was the small pouch bag with lavender potpourri that was laid... More

Was this review helpful? Yes
James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear Tara707, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to learn that you had a pleasant stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every... More

Navi Mumbai, India
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My first trip to Hong Kong, experiences galore. Hotel very well located, breakfast is good. Dining at Three on Canton is an experience by itself. Mixed experience with the staff, some housekeeping staff very friendly. Concierge not too helpful in giving proper guidance to visitors. Stayed for nearly a week so had a generally good idea of the place. Room... More

Was this review helpful? Yes
James O, General Manager at Gateway Marco Polo Hotels, responded to this review

Dear gargi28, Greetings from the Gateway Hotel. Thank you for taking the time to share your experience with us during your recent stay. We are delighted to learn that you had a pleasant stay with us. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every... More

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Additional Information about Gateway Marco Polo Hotels

Address: No.13 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Gateway Marco Polo Hotels 4*
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Also Known As:
Gateway,Hong Kong Hotel Hong Kong
Gateway Marco Polo Hotels Hong Kong

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style
#31 Business Hotel in Hong Kong #42 Luxury Hotel in Hong Kong #44 Family Hotel in Hong Kong #66 Romantic Hotel in Hong Kong
Hotel Class
Official Description (provided by the hotel)
Rising over Hong Kong's commercial and entertainment district of Kowloon is the Gateway, a Marco Polo hotel. Housed in Harbour City - Hong Kong's largest shopping complex - Gateway hotel the ultimate in leisure accommodation and shopping experience.Gateway hotel provides the ideal balance of space, comfort and warm Asian hospitality in all its 400 guestrooms and suites. Guests of The Continental Club can enjoy full access and exclusive benefits from the Club Lounge, to include complimentary daily breakfast, afternoon refreshments and evening cocktails, butler service and free Wi-Fi Internet service.The cosmopolitan spirit of Hong Kong is celebrated in Coffee Mill - it features a tempting spread of fresh seafood to go with extravagant lunch and dinner buffets, as well as an international a la carte menu at any time of the day. ... more   less 
Number of rooms
400

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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