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All 651 Hong Kong hotels

W Hong Kong

5.0 of 5 Hotel   |   No.1 Austin Road West, Kowloon Station, Hong Kong, China (West Kowloon)
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Ranked #13 of 651 hotels in Hong Kong
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
featheast Melbourne, Australia
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1,711 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed today NEW

I was on transit from Australia to mainland China and had one night to kill in Hong Kong. So W HK, obviously, became the best choice as it's located right above the airport express station. My overall feeling of this hotel is modern, trying very hard to have it's own style with very detailed and special design, however, it not... More

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Singapore, Singapore
Top Contributor
64 reviews 64 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is in a convenient location (Kowloon side) to access the adjacent mall, the train to the airport and HK side (by MTR). We had booked a non smoking room and it was pretty clear someone had smoked a cigar recently in the room and it just smelt awful, unfortunately the staff really had to be pushed to do... More

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PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Pugwash72 and thanks for your comments made on Tripadvisor. We apologise for the smell in your room during check in and have already communicated with our rooms department to ensure such incidents never recur here. While we are pleased you enjoyed the services and facilities at the hotel, I can appreciate how inconsiderate customers at our restaurants can detract... More

Singapore
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is my 5th time staying at W HK. Typically I stay with W HK because of the convenience to the airport express as well as the wonderful experience at W. I tried the free shuttle bus service and it really caught me in surprise. Was expecting to see a mini bus but it turned out to be a big... More

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PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Rainy2310 and thanks for your continuous support to W Hong Kong! We’re delighted you enjoy our shuttle bus service and hope to have you back again soon. Best wishes, Peter Hildebrand, General Manager. More

Washington DC, District of Columbia
Top Contributor
80 reviews 80 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Well located, at 3 subway stations direct from the airport. Inside a modern Mall where you can find all expensive fashion designers shops and fancy restaurants. Clean rooms, great pool on the top floor with great city views. Complete fitness area with clean Spa. Breakfast is awesome. Platinum Starwood members have great privileges. Strongly recomended.

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PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Viajeromundial007 and thanks for your review on Tripadvisor. It’s a great encouragement for our team to be recognized by our guests, especially from loyal SPG members like yourself! We hope to have you back with us again soon. Best regards, Peter Hildebrand, General Manager. More

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This is the first time for me staying in W Hong Kong. Staff were nice and attention to detail. They offered a free upgrade to sea view room because it's my friend's birthday. Atmosphere and rooms are chic and modern like all other W hotels. A great choice in HK under Starwood group! I am coming back again next time.

Was this review helpful? Yes
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello Antwu, we’re thrilled to know what an excellent stay you had! Definitely looking forward to your return. Best wishes, Peter Hildebrand, General Manager More

New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

I was disappointed during my first stay at the W. The manager wrote me an e-mail and suggested a room upgrade during my next stay but I didn't use it and didn't even tell them that I was coming back. A year later, things were completely turned around. I now consider this a wonderful hotel...a top option in HK with... More

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PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello WonderPink, we’re delighted to hear that our service has improved since your last experience at W. We continue to learn and improve as a team through feedback such as yours. Thank you for recognizing and recommending us. Best wishes, Peter Hildebrand, General Manager More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my third stay at the W Hong Kong and it remains as great as ever. A new touch is the smart phone which you can use for local calls and to browse the internet. It meant that I could take my smart phone with me and save on data roaming charges. The rooms are spacious and well thought... More

Was this review helpful? Yes
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello 267Debra2013, thank you so much for your comments. Handy smart phone is indeed handy! We are thrilled to know what an excellent stay you had! Best wishes, Peter Hildebrand, General Manager More

Vienna, Austria
Contributor
19 reviews 19 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

W hotel in Hong Kong is a nice, modern hotel connected to a big international shopping mall. The room ( like a small junior suite) was clean and in a modern design. The view to the harbour was nice. Check in and check out was very complicated. The front office staff did not accept my SPG card which was very... More

Was this review helpful? Yes 1
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello lackahderfla , thank you so much for taking the time to write us the review. First off, I apologize for the service shortfalls experienced at check in. We certainly do accept and recognize SPG members here, so one of the team has obviously dropped the ball here. I would appreciate if you would be kind enough to share more... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Sent this to the w... My wife and I stayed at your lovely hotel in Kowloon on Friday evening/Saturday morning and I wanted to mention how your staff made it such a great experience. Gary on the desk as soon as you walked in on the left, was so helpful. It was a surprise trip for my wife, she was... More

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PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello GregSim88, thank you so much for your review! Great to hear that you enjoyed your stay with us and that Gary and Cyrus went the extra step to look after you so well. They are much valued W talent and will be delighted to hear your review when we share it with the entire team. We hope your “blissful”... More

London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

In my previous rave review of the hotel, I mentioned that the only downside to the place was the dining other than breakfast. Which disappointed me. I gave it one more chance when I arrived here 5 days ago; I was tired and didn't feel like seeking out one of the other fabulous dining options HK has to offer, so... More

Was this review helpful? Yes
PeterHildebrand, General Manager at W Hong Kong, responded to this review

Hello James D, thank you for such positive words. Based on the recent feedback, it’s apparent that the groundwork our new Chef Alain Allaire has been putting into food quality over the last 3 months is now really starting to bear fruit. It’s fabulous to receive such recognition and chef Alain will be delighted to hear it. Great also to... More

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Hotel Summarization (Beta)

What travelers say

  • Airport Express(83)
  • Very nice(24)
  • Rooftop pool(15)
  • Best hotel(12)
  • Elements mall(10)
  • Breakfast buffet(9)
  • Train station(9)
  • Bliss spa(7)
  • Room service(5)
  • Free shuttle(5)

Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > West Kowloon
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Hong Kong 5*
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

1,755 photos of this hotel

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Hotel & grounds (147)
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Amenities (45)
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Extreme WOW Suite (80)
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Fantastic Suite - Room 3601 (68)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#8 Business Hotel in Hong Kong #10 Spa Hotel in Hong Kong #12 Luxury Hotel in Hong Kong #14 Family Hotel in Hong Kong #17 Romantic Hotel in Hong Kong
Hotel Class
Official Description (provided by the hotel)
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
Number of rooms
393

Questions & Answers

Questions? Get answers from W Hong Kong staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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