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Hilton Chongqing

#11 of 1,807 Hotels in Chongqing
Certificate of Excellence
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No.139 Zhongshan Third Road, Yuzhong District, Chongqing 400015, China
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845 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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The Pas, Canada
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 1 week ago

Good location, but this hotel is definitely not 5*. Good sized rooms with nice well appointed bathroom. Hard to find a room that did not smell for stale smoke. Front desk staff tried their best to accommodate, but room still smelled even after changing. Older furnishings and tired carpets. Public areas of the hotel are very nice, staff friendly and... More 

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Sunlover6588, We appreciate your candor on your feedback of your recent stay with us. We want to personally thank you for sharing details about your stay with us. We understand guest room presentation was a concern, and assure you that we will use your feedback to improve. An renovation master plan is scheduled to begin.Also, we understand the freshness... More 

Pretoria, South Africa
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 13, 2015

After our Yangtze River Cruise we stayed over in Chongqing to explore the City. We visited the old City, had the famous Hot Pot and just enjoyed the environment. The shopping was a true experience an acquired bargains.

Review collected in partnership with Hilton Hotels & Resorts

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Johanmun, Thank you for staying at Hilton Chongqing and sharing your kind feedback. It is pleased to learn that your had a chance to enjoy the hustle and bustle of Chongqing while you found the local Hot Pot fitting your palate. We hope that you had also enjoyed the Hilton Hospitality Service when you were staying with us. We... More 

Singapore, Singapore
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 13, 2015

Walking distance to the subway, great service, excellent wifi connection, spacious room. I need to compliment customer service staff by the name of Daniel & Angela. They were very helpful in helping us to get (call) for taxi and also to ensure our safety, he wanted us to give him a call when arrived at the airport. He even call... More 

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Mr. Lim. Thank you for your review. We are pleased to hear you enjoyed your stay and will let Daniel & Angela know that their help had left a great impression in your overall experience. All of us at Hilton are passionate about hospitality and we hope to welcoming you back to our hotel in the near future. Kind... More 

North Wales
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 8, 2015

The public areas are opulent, but comfortable and the bar prices are reasonable, so we had a relaxing evening after a strenuous day. Absolutely loved the bathroom and its super products. The beds were very good as were the chairs . Only one thing marred perfection: rather grubby carpets.

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Noredpen, Thank you for staying at Hilton Chongqing and sharing your kind feedback. We are glad that you had an satisfied stay except the condition of the carpet that had marred the overall experience. We do have renovation plan towards the key decor which is inclusive of the guest rooms' carpet. It is in a great hope that you... More 

Fort Lauderdale, Florida
Level Contributor
130 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
5 of 5 stars Reviewed July 4, 2015

Chongqing is intense. Independent western travelers need a hotel that can be a refuge. The Hilton is more than a refuge, it’s a little spot of heaven in this hectic city. The hotel location gives visitors a local’s perspective. It is close to LiangLuKou metro station and walking distance to the Three Gorges Museum and Peoples Square. The views from... More 

Was this review helpful? Yes 1
GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Celusnek, Thank you for your review. We are pleased to hear that you had enjoyed your stay and we will let Andy and the travel desk know that they helped you have a great stay with us. Your fresh senses had been very well spot on to the focus where our owner had based on in the masterplan. From... More 

Sydney, Australia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed June 24, 2015

We booked the Hilton for a bit of luxury considering the vile pollution in this megacity.We needn't have bothered because there was no luxury in this hotel.The room was so outdated with boring old furniture and carpets that I had to go outside and check that we were in the right place.The air con couldn't be lowered to a reasonable... More 

Was this review helpful? Yes 1
GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Danythefox, We want to personally thank you for sharing details about your stay with us. We understand guest room presentation was a concern, and assure you that we will use your feedback to improve. An extensive renovation is underway/scheduled to begin. I hope you will give us another chance to offer authentic Hilton hospitality when you return to Chongqing.Thank... More 

Swansea, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 12, 2015

Lovely hotel situated up a hill with good view of the Yangze. Ideal stay for night if going on a Yangze cruise. Spotlessly clean, room good size. Staff welcoming. Bar prices quite high but OK for a drink before bed.

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Jean, Thank you for staying at Hilton Chongqing and sharing your kind feedback. Our team are delighted to learn that you had enjoyed our service and the spotless guestrooms. We look forward to welcoming you back in the near future. Kind regards, Hilton Chongqing Management Team More 

Patan (Lalitpur), Nepal
2 reviews
4 of 5 stars Reviewed May 27, 2015 via mobile

Nice hotel with warm hospitality and services from the staffs... Good food with wide varites of choices and price still very attractive...I recommend this hotel if you are looking for best service at an average budget

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Valued Guest, Thank you for staying at Hilton Chongqing during the Global Sourcing Fair and sharing your kind feedback afterward. It had been a great pleasure to accomodate you while we hoped that you had enjoyed the Global Sourcing Fair at the exhibition center. International class of service with great value proposition is what our team had been pursuing... More 

Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 26, 2015

Luxurious room, great central location. Staff was very friendly and helpful. We were given helpful hints for local dining and touring. 1st class treatment let us thoroughly enjoy our stay. Absolutely Hilton quality.

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GM_HiltonChongqing, Director of Business Development at Hilton Chongqing, responded to this review

Dear Citywayne, Thank you for staying at Hilton Chonqging and sharing your feedback. Nothing can more be more motivated to learn that our Hilton Service had been positively affect your overall experience. Our brand promise is to ensure every guest is respected, valued and cared for. We just hope that Hilton Chongqing will always be your first choice whenever you... More 

Rome Italy
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed May 17, 2015

Booked on Hilton web site but have arranged early check-in and airport pick-up directly with the hotel. Car pick up (cranky Audi) was there alright, in time… and driver was more then helpful…but his safety belt did not buckle… alarm went on… so the (40min!) drive promised a really noisy trip… At a certain point I just could not take... More 

Was this review helpful? Yes 1
GM_HiltonChongqing, General Manager at Hilton Chongqing, responded to this review

Dear Valued Guest, Thank you for staying at Hilton Chongqing and sharing your feedback with us. Your comments and experience were upsetting to read, and I’m sorry that we were not able to deliver the experience you have come to expect from a Hilton property. I’m further saddened that it also impacted a potential future stay with us. Based on... More 

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