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Le Meridien Chongqing Nan'an

#6 of 1,824 Hotels in Chongqing
Certificate of Excellence
No.10 Jiangnan Avenue, Nan'an District, Chongqing 400060, China
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1 room 1 adult
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330 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, near subway, shopping malls and local tradtional eating places. Some issues with staff but GM said he was aware of this and is working on it. On two occasions the GM stepped in to fix a problem for members of our group. Notably when a passport was lost, perhaps but not definitely due to hotel staff, he pulled... More 

Helpful?
1 Thank Rob L
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for your review and the five star rating. I appreciate you taking the time to write about your experience in our hotel and I am glad you left with such a positive impression. We all work with the goal in mind to take care of each and every one of our guests, so for me it... More 

bangor australia
Level Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

stayed one night at the end of a package tour of China. Had a chance to view this against all previous hotels . Location is very good. Foyer and bar area comfortable. Breakfast menu extensive and good quality even the coffee! Huge room with views. Bathroom excellent features . Unfortunately the room was too hot and we had to get... More 

Helpful?
2 Thank missie0
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for staying with us and for taking the time to share your experience here on Tripadvisor. We arre happy to hear that you generally enjoyed your stay but I would like to apologize that you found your room too warm. Indeed, customers generally expect the rooms to be warmer here than in other parts of the... More 

Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 10, 2015

. great location, great place, not well trained staff. first time my suite has a laundry machine and a refrigerator. funny figures to decorate the room. only one point is the lounge been occupied by some event, however, the staff didn't handle this issue well.

Helpful?
Thank 张 旭
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for your review and for staying with us recently. I understand your comment about the additional features in our suites. However, we have a number of our guests who stay for an extended period of time and they highly appreciate those added conveniences, I do understand though that this is a bit unusual. My apology for... More 

Boston, Massachusetts
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 9, 2015

It is a spg cat 2 hotel, 5 stars, do the math :) The location is very conveniently located next to a subway station and two shopping malls and hundreds of local restaurants. The rooms are very spacious and comfortable

Helpful?
1 Thank Andy C
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for staying with us on your recent visit to Chongqing. I appreciate you pointing out our great location as well as the value we present to our guests. We are glad you enjoyed your stay and we look forward to welcoming you back again soon. Thank you Knuth Kiefer General Manager More 

Brisbane, Australia
Level Contributor
840 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 432 helpful votes
5 of 5 stars Reviewed December 2, 2015

When I read the negative comments about this hotel I was wondering if I had the right one but yes I do and I have no negatives at all about the room or the service from the staff. Truly a magnificent Hotel that is first class.

Helpful?
1 Thank Bruce H
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much on behalf of the entire team for the positive comments and the high rating you have given us. We are glad that you had an enjoyable stay in our hotel and we do hope we left you with some lasting memories of your visit to Chongqing. Thanks again Knuth Kiefer General Manager More 

Singapore River, Singapore
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 17, 2015

First: location. Not good location. The surrounding is chaotic. Next to it, the Wanda mall is quite under-maintained. Of course no one will go to Chongqing for shopping. And traffic is bad. Second: hotel itself. Room is not very clean. But the biggest problem: the marble flooring at the shower area has indeed cracked. Serious problem, right? Staff are polite,... More 

Helpful?
Thank MonochromePanda
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for staying with us on your recent trip to Chongqing. I value your honest feedback as it helps us to improve further. I was surprised that you felt there were issues with cleaning as well as maintenance concerns you pointed out? I would be grateful if you could contact me directly for some additiponal details on... More 

northumberland
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 stars Reviewed November 14, 2015

We were a party of 18 as part of an exclusive package on a Wendy Wu tour of China. We arrived late in the evening after an extremely uncomfortable bus from chengdu. I think we were all allocated rooms on floor 11. Upon entering our room, the place stank of stale cigarette smoke. I immediately phoned down to reception asking... More 

Helpful?
Thank diarykeeper
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

I am sorry that you did not enjoy your recent stay here at our hotel in Chongqing. I certainly agree with you that you initial interaction with our team, based on your description, is not in line with the level of professionalism you can expect at a hotel such as ours. I was however very surprised about your comments on... More 

Lake Cathie, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 24, 2015

This hotel had all the appointments expected of a Starwood hotel. The staff were professional and went out of their way to provide service and, if required, help and advice where necessary. The rooms were extremely comfortable and provided a good night's rest.

Helpful?
2 Thank William M
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for staying with us and for awarding us top marks for the experience you had. We are glad you enjoyed your visit and left the hotel with a positive impression. We look forward to welcome you back to this or any of our sdister hotels in the near future Thanks again Knuth Kiefer General Manager More 

Auckland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 15, 2015

This was my first trip to Chongqing and I stayed at the Le-Meridien for 9 days. It is a fantastic hotel. The room was a great blend of modern luxury and Asian charm. The lobby is one of the nicest I have seen anywhere. The staff was very friendly and attentative and the GM personally greeted me and asked regularly... More 

Helpful?
2 Thank Tim85
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Thank you very much for taking time to share your experience with other travellers on this platform. We are glad that you had an enjoyable stay here at th eLe Meridien during your visit to Chongqing. I am happy that you found the overall experience to be memorable and that our services and facilities have met your expectations. We hope... More 

Banbury
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed October 14, 2015

This is a modern, over trendy hotel which just doesn't work. The rooms are modern and comfortable...........provided you want your partner to watch you sitting on the toilet! The bathroom has glass walls and the blinds only cover one side. The restaurant was truly awful with the worst service I have ever experienced anywhere. The staff appear to have been... More 

Helpful?
1 Thank MikeDBanbury
Knuth K, General Manager at Le Meridien Chongqing Nan'an, responded to this review

Please accept my sincere apology for not meeting your expectations during your stay in our hotel. As I indicated to you in a direct email a while back, we are certainly concerned about your experience during your dinner here at the hotel and have enhanced our trainings further. While it does not make up for the service lapses you encountered,... More 

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