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Oakwood Residence Beijing

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No. 8 Dongzhimenwai Xiejie, Chaoyang District, Beijing 100027, China
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Oakwood Residence Beijing
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71 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (71)
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    (24)
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Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My fiance has been in various cities in China on business for 6 months now and I have visited at various of these places, so we have experienced a few hotels that are supposed to be of the same calibre. The Oakwood is a cut above the rest. Yes, drains and toilets block frequently (but they send someone right away... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Tina S, Many thanks for your very positive and enthusiastic report concerning our facilities and services. It is a fact that in a large building such as ours, there are small occasional breakdowns such as you described but we have found that a positive proactive response will usually solve most mechanically derived problems. At the Front Desk we not... More 

Tugun, Australia
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 28, 2015

My wife has been living here, of and on, for the last six months for her Beijing based project. The kids and I have visited twice in that time and are about to go again for our fortnight long visits to retain a semblance of family life. We try to keep in daily contact via Skype when not together. My... More 

Was this review helpful? Yes
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear "Walvisch", Thank you for taking the time to provide feedback concerning your recent stay in Oakwood Residence Beijing. Im greatly concerned by your comments about internet speed as generally we haven't had many problems reported concerning this. Just to advise you of some of the action that we took/have taken to ensure we stay up to date are as... More 

Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 26, 2015

Stayed here for short sweet 3 months due to company project. Property is located at Dongzhimen, about 25 minutes walk to Sanlitun. Have a nice garden and terrace areas. Overall, property staff are friendly and apartment is spacious and eqquipped with all housing items such microwave, washing machine, toaster, iron/iron board and etc. I did enjoy the stay here and... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Scorpion, Many thanks for the recent review you made on TripAdvisor. We are glad that your apartment, facilities ,staff and services all met your expectations and greatly appreciate your comment that you would return to stay here should your travels bring you back to Beijing. With our best Regards Martyn Standen General Manager. More 

Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 13, 2014

considering the rather high price range one would expect better service and organization... yet the reservations were all messed up, had to even change room during the few days I stayed there and the customer service in gerneral was rather poor. rooms didnt heat up and except for the plenty of water bottles (plus point for that) and microwave popcorn... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Anina K, Thank you for taking the time to write concerning your recent stay at Oakwood Residence Beijing. We appreciate all feedback. Without further details I'm unsure how to reply concerning the reservations being "messed up". The apartment sizes in general are substantially larger than most hotels as we cater to the longer stay market. We are going through... More 

Bothell, Washington
Level Contributor
85 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 7, 2014

The hotel is very nice and clean. We stayed in a 2 bedrooms 2 bathrooms apartment. Very confortable beds and hight quality bedding. The kitchen had everything we needed. Washer and Dryer. Spacious closets. The bi-weekly cleaning wasn't great but I am kind of demanding in that aspect. The Hotel grounds are nice and very well kept. You will always... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Edith72, Many thanks for your recent TripAdvisor post. I am very pleased to note that you found both our apartments and our staff to be very good. We do spend a lot of time maintaining the property and the apartments, so that it will be clean and in good working order for all residents. We also take spend a... More 

Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Based on my 1-week and my daughter's 7 week stay at Oakwood Beijing during her International Internship for her MBA program, we would highly recommend Oakwood BJ for 2 solid advantages : 1. An outstanding, proactive, responsive and solution-driven front desk which helps its guests to settle the day-to-day challenges and hassles of living in BJ in an efficient and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear JN, Many thanks for advising us, via TripAdvisor of your appreciation for the proactive services we provide at the Front Desk of Oakwood Residence Beijing. Every resident has different requirements and priorities but we try to fulfill all requests as well as we able, in order to ensure that can achieve a peace of mind. Also, our filtered air-conditioning... More 

Riyadh
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed August 5, 2014 via mobile

Plus factors include Comfortable beds Washer dryer Multi room suites Dishwasher oven stove Tv in two rooms Friendly staff Restaurant food tasty Excellent decor Minus factors include Poor mgt policies & oversight Poor understanding of visa rules Mgt arrogance Thin glass break in dishwasher then guests overcharged Beds narrow A/c over and undercools in different rooms Parking limited yes very

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Familyman Riyadh, Many thanks for providing your candid feedback on Tripadvisor. We are pleased to note that you found several positive aspects of your stay, with both the facilities and staff. I am unsure as to what aspects of your stay were less than satisfactory as I do not have any specific details. Im not sure what " poor... More 

Bangkok, Thailand
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 1, 2014

I stayed in a 1-bedroom apartment, which was really spacious and fully equipped. The bed was comfortable and the air purifier system a good thing to have for Beijing city but no proper air-conditioning system it seems. I had no issue at check-in or check-out and the staff was nice. My actually only comment would be on the fact that... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Arashicchan, Many thanks for taking the time to post your review and to provide your feedback concerning Oakwood Residence Beijing. We appreciate you commenting positively on the location , the facilities and the breakfast. The property is not yet 5 years old and we work hard to maintain both its appearance and cleanliness. Carpets are fully shampooed approximately 4... More 

Singapore
Level Contributor
120 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 18, 2014 via mobile

Stayed there with my wife and our new born son for over 40 days. It was a quite satisfactory experience. The room was decent and had everything it should have. The key point is the gym which was quite good give it was only a service apts. Most of staff were polite and were willing to help. The only downside... More 

Was this review helpful? Yes
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Chen D Many thanks for your kind comments concerning your recent stay at Oakwood Residence Beijing, and our congratulations on the birth of your son. I'm glad you enjoyed the facilities and especially the gym. We do not operate the on site Chinese restaurant but will share your comments with the operators. We do hope to see you here... More 

Seattle, WA
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 16, 2014

We were in Beijing for a conference and I wanted something close to where we were meeting. The Oakwood is really designed for long stay guest, but short timers are welcomed. Staff and service were great and everyone was helpful. We had breakfast every morning which was excellent - they had everything that you could want from Western to Chinese.... More 

Was this review helpful? Yes
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Wizsup, Many thanks for your recent TripAdvisor response. We are delighted that you found all our facilities and services to be excellent. As you state, we are primarily set upfor long stay residents but we do also accept short stay bookings. We do hope we can be of service to you again, if and when you visit Beijing. With... More 

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