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Oakwood Residence Beijing

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No. 8 Dongzhimenwai Xiejie, Chaoyang District, Beijing 100027, China
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20% off room rate
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Oakwood Residence Beijing
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Oakwood Residence Beijing
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67 reviews from our community

Traveler rating
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    26
    8
    7
    3
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12
3
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38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shanghai, China
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 13, 2014

considering the rather high price range one would expect better service and organization... yet the reservations were all messed up, had to even change room during the few days I stayed there and the customer service in gerneral was rather poor. rooms didnt heat up and except for the plenty of water bottles (plus point for that) and microwave popcorn... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Anina K, Thank you for taking the time to write concerning your recent stay at Oakwood Residence Beijing. We appreciate all feedback. Without further details I'm unsure how to reply concerning the reservations being "messed up". The apartment sizes in general are substantially larger than most hotels as we cater to the longer stay market. We are going through... More 

Bothell, Washington
Top Contributor
56 reviews 56 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 7, 2014

The hotel is very nice and clean. We stayed in a 2 bedrooms 2 bathrooms apartment. Very confortable beds and hight quality bedding. The kitchen had everything we needed. Washer and Dryer. Spacious closets. The bi-weekly cleaning wasn't great but I am kind of demanding in that aspect. The Hotel grounds are nice and very well kept. You will always... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Edith72, Many thanks for your recent TripAdvisor post. I am very pleased to note that you found both our apartments and our staff to be very good. We do spend a lot of time maintaining the property and the apartments, so that it will be clean and in good working order for all residents. We also take spend a... More 

Hong Kong, China
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 7, 2014

Based on my 1-week and my daughter's 7 week stay at Oakwood Beijing during her International Internship for her MBA program, we would highly recommend Oakwood BJ for 2 solid advantages : 1. An outstanding, proactive, responsive and solution-driven front desk which helps its guests to settle the day-to-day challenges and hassles of living in BJ in an efficient and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear JN, Many thanks for advising us, via TripAdvisor of your appreciation for the proactive services we provide at the Front Desk of Oakwood Residence Beijing. Every resident has different requirements and priorities but we try to fulfill all requests as well as we able, in order to ensure that can achieve a peace of mind. Also, our filtered air-conditioning... More 

Riyadh
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed August 5, 2014 via mobile

Plus factors include Comfortable beds Washer dryer Multi room suites Dishwasher oven stove Tv in two rooms Friendly staff Restaurant food tasty Excellent decor Minus factors include Poor mgt policies & oversight Poor understanding of visa rules Mgt arrogance Thin glass break in dishwasher then guests overcharged Beds narrow A/c over and undercools in different rooms Parking limited yes very

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Familyman Riyadh, Many thanks for providing your candid feedback on Tripadvisor. We are pleased to note that you found several positive aspects of your stay, with both the facilities and staff. I am unsure as to what aspects of your stay were less than satisfactory as I do not have any specific details. Im not sure what " poor... More 

Bangkok, Thailand
Contributor
18 reviews 18 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 1, 2014

I stayed in a 1-bedroom apartment, which was really spacious and fully equipped. The bed was comfortable and the air purifier system a good thing to have for Beijing city but no proper air-conditioning system it seems. I had no issue at check-in or check-out and the staff was nice. My actually only comment would be on the fact that... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Arashicchan, Many thanks for taking the time to post your review and to provide your feedback concerning Oakwood Residence Beijing. We appreciate you commenting positively on the location , the facilities and the breakfast. The property is not yet 5 years old and we work hard to maintain both its appearance and cleanliness. Carpets are fully shampooed approximately 4... More 

Singapore
Top Contributor
110 reviews 110 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 18, 2014 via mobile

Stayed there with my wife and our new born son for over 40 days. It was a quite satisfactory experience. The room was decent and had everything it should have. The key point is the gym which was quite good give it was only a service apts. Most of staff were polite and were willing to help. The only downside... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Chen D Many thanks for your kind comments concerning your recent stay at Oakwood Residence Beijing, and our congratulations on the birth of your son. I'm glad you enjoyed the facilities and especially the gym. We do not operate the on site Chinese restaurant but will share your comments with the operators. We do hope to see you here... More 

Seattle, WA
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 16, 2014

We were in Beijing for a conference and I wanted something close to where we were meeting. The Oakwood is really designed for long stay guest, but short timers are welcomed. Staff and service were great and everyone was helpful. We had breakfast every morning which was excellent - they had everything that you could want from Western to Chinese.... More 

Was this review helpful? Yes 2
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Wizsup, Many thanks for your recent TripAdvisor response. We are delighted that you found all our facilities and services to be excellent. As you state, we are primarily set upfor long stay residents but we do also accept short stay bookings. We do hope we can be of service to you again, if and when you visit Beijing. With... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 15, 2014

My company assigned me to Beijing for 1 year assignment and was given several choice of serviced apartments to choose from- Ascott, Kempinski Residence, Frasers and so on. Fast forward, I am extremely satisfied with my choice. Their serviced team speaks fluent english and very accomodative. Breakfast is just excellent with regular rotation both Asian and western dishes. Housekeeeping staff... More 

Was this review helpful? Yes 2
Beijing, China
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 6, 2014

We stayed in Oakwood Beijing for 1 month, after we moved to Beijing and temporary needed a serviced apartment. In general, staff were friendly and helpful. Compared with Ascott Raffles City where we also stayed one month (we moved there because place was full the second month) : - Oakwood has a better buffet breakfast (more international/western) - Oakwood has... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear Mr Peter C, Many thanks for your positive words concerning your impressions of our staff abilities, the level of cleanliness and our breakfast buffet, , after your one month stay at Oakwood Residence Beijing. The construction, which you noted, is a grey water dispersal project conducted by Beijing City government and is expected to be completed within the next... More 

Shanghai
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 4, 2014

My family and I stayed at the Oakwood for a few nights. The room was spacious enough for our family (one child). I have read a few negative comments on the service and management. However we have personally experienced none of that when staying there. For the location, the first taxi driver was not familiar with it but then we... More 

Was this review helpful? Yes 1
martyn s, General Manager at Oakwood Residence Beijing, responded to this review

Dear GauthShanghai, Thankyou for taking the time to write about your positive experiences at Oakwood Residence Beijing. We are very pleased to note that your stay, similar to many others, was smooth, pleasant and problem free. We do provide all residents with a mapcard and generally most residents have no problems in finding the location. We are the largest building... More 

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