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Regent Beijing

#34 of 5,545 Hotels in Beijing
Certificate of Excellence
No.99 Jinbao Street, Dongcheng District, Beijing 100005, China
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Regent Beijing
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1,202 Reviews from our TripAdvisor Community

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Pasig, Philippines
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is 5-star rated but the decor leaves much to be desired. A major renovation for this hotel is overdue if it wants to catch up with its 5-star neighbors in the block. The rooms are quite large. It has got the usual complimentary coffee, tea, toiletries, flip flops, etc. It's got an in-room safe, an iron, ironing board.... More 

Helpful?
1 Thank PnoiBoi
Kelly X, Public Relations Manager at Regent Beijing, responded to this review

Thank you for sharing your feedback on your recent stay with us. Please accept our apology for the shortfall in certain areas. We have addressed your comments with the relevant departments to help us improve. We hope to have the pleasure of welcoming you back once again if your travels bring you back to Beijing! More 

Hong Kong
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed twice at this hotel while attending conferences at the nearby Grand Hyatt (this always seems to be the secondary overflow hotel selected by conference organisers). The Regent is a nice, well-appointed five star hotel. The service was good enough, I enjoyed the breakfast buffet. Still, there are a few things to quibble about... The location is about... More 

Helpful?
1 Thank amirhk
Kelly X, Public Relations Manager at Regent Beijing, responded to this review

Dear Guests, Thank you for sharing your feedback on your recent stay with us. Please accept our apology for your dissatisfaction towards the taxi line. We have addressed your comments with the relevant departments to help us improve. Thanks for your valuable advise and long term support again! We hope to have the pleasure of welcoming you back once again... More 

Shanghai Region, China
Level Contributor
95 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I was there for a business trip. I was upgraded to a suite and got access to the club lounge. The room was great and I used the lounge for some business meetings. I also appreciated the calm breakfast in the morning. The only issue was for the room service. I needed my clothes to be ironed and they just... More 

Helpful?
1 Thank Paoloc0211
Kelly X, Public Relations Manager at Regent Beijing, responded to this review

Dear Guests, Thank you for sharing your feedback. We are glad you enjoyed your stay with us generally. Please accept our apology for the shortfall in room service. We have addressed your comments with the relevant departments to enhance the staff training section in order to provide better service. We hope to have the pleasure of welcoming you back once... More 

Los Angeles, California
Level Contributor
112 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has 2 big things going for it...a Morton's Steakhouse AND an Aston Martin dealership on premises! Stayed in an Executive King room for 5 nights. Room was large with top notch amenities. Big marble bathroom with shower and tub. Great views (when the smog is not a problem!) of the city. Hotel is located pretty centrally and is... More 

Helpful?
1 Thank Michael M
Kelly X, Public Relations Manager at Regent Beijing, responded to this review

Dear Guests, Thank you for sharing your feedback. We are glad you enjoyed your stay with us. Many guests also appreciate the convenient location like you. We hope to have the pleasure of welcoming you back once again if your travels bring you back to Beijing! More 

Hong Kong Region, China
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had an unexpected stay at the Regent for a business conference at another nearby hotel which ran out of rooms. This is my first time staying at the hotel (and the brand) and I had no prior expectations. I would say that quality wise it is very similar to other top 5 star brands. While I generally collect loyalty... More 

Helpful?
1 Thank Kevin J
Kelly X, Public Relations Manager at Regent Beijing, responded to this review

Dear Guests, Thank you for sharing your feedback. We are glad you enjoyed your stay with us. Many guests also appreciate the convenient location like you. Please accept our apology for the shortfall in certain areas. We have addressed your comments with the relevant departments to help us improve. We hope to have the pleasure of welcoming you back once... More 

San Diego, California
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a two night layover in Beijing and stayed, for the first time, at the Regent Hotel. Lovely room. They upgraded us without charge. Good location for us, since we wanted to visit the Apple Store, and do some shopping in an INSIDE mall. It was very cold over New Year's Eve for Californians. The people who worked at... More 

Helpful?
1 Thank nancyhelene
Jakob H, Rooms Division Manager at Regent Beijing, responded to this review

Dear nancyhelene, Many thanks for selecting Regent Beijing as your ''stop-over'' hotel and for so kindly sharing your experience on TripAdvisor. We are delighted you found our Concierge team to be pleasant and helpful, and our rooms and location superb. We truly appreciate your kind comments and hope to welcome you back to our doors, in the near future. Please... More 

Zürich
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Pros: - Good location - Overall well maintained and clean hotel - Nice rooms and amenities Cons: - Unprofessional staff reflected by unfriendly and unattentative behaviour - Limited English skills of hotel staff which is a poor sign for a 5 star hotel

Helpful?
1 Thank suppitupi
Jakob H, Rooms Division Manager at Regent Beijing, responded to this review

Dear suppitupi, Thank you for providing your thoughts and feedback regarding Regent Beijing. We are pleased that you found our guestrooms nice and clean, and the location to your liking. To address the mentioned service issues in full, I would like to understand more about your specific stay experience. If you would be so kind to contact me directly, it... More 

Kuala Lumpur, Malaysia
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 3, 2016

The Regent is a great hotel and was well run. Service staff were good and location was great. The only complaint we have is that in the winter it was not possible to adjust the thermostat. The rooms were very hot and had us sleeping on top of the sheets.

Helpful?
Thank nsar996
Jakob H, Rooms Division Manager at Regent Beijing, responded to this review

Dear nsar996, Thank you for sharing this review here on TripAdvisor. While I am delighted to know that you loved the staff of our hotel, I am disappointed to learn that your stay was marred by unusual high temperatures in your room and that we were not able to resolve this issue during your stay. Again, please accept our apologies... More 

Brazil
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 3, 2016

I just have good memories about the hotel. It is beautifully decorated, and the Regent Club Lounge is great (service, staff, food, drinks, and fantastic view from the top of the building). I would strongly recommend this hotel.

Helpful?
Thank Leo79t
Jakob H, Rooms Division Manager at Regent Beijing, responded to this review

Dear Leandro T, Thank you for sharing your experience with the TripAdvisor community. On behalf of all the Regent team, but especially Regent Club staff, thank you for your praise regarding the service, food and drinks. It is heartening to learn that you would recommend our hotel to other travelers. We hope to welcome you back in the very near... More 

Jyvaskyla, Finland
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 2, 2016

We spent Christmas days in this hotel, and was really great for that! The location was great and centric. Service was good, but the best were the pool, sauna and gym. Our kids of 6, 10 and 13 yrs really loved the pool and sauna part of the hotel! :)

Helpful?
Thank aneirtov
Jakob H, Rooms Division Manager at Regent Beijing, responded to this review

Dear aneirtov, We are thrilled that your recent family trip was made all the more enjoyable due to your positive experience at Regent Beijing. We are pleased that you were impressed with our recreational facilities and look forward to welcoming you and your family back in the near future. Sincerely Yours, Jakob Hirschmann Rooms Division Manager More 

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