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Raffles Beijing Hotel

#16 of 5,545 Hotels in Beijing
Certificate of Excellence
5.0 of 5
Hotel website
33 East Chang An Avenue, Dongcheng District, Beijing 100004, China
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1 room 1 adult
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Raffles Beijing Hotel
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1,378 Reviews from our TripAdvisor Community

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Sydney, Australia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

to enjoy your visit in Beijing where currently the pollution and cold weather are very unpleasant; stay at Raffles where your important needs will be taking care off by their friendly and helpful European matured gentleman.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank VIRGINIA DIROY N
London England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I have never been so impressed with the staff in a hotel. We were delighted to be welcomed by the famous Mr John ("The Spoon") Spooner - the Raffles Ambassador who will help you with all your needs and questions. We loved his warm approach, hilarious sense of humour, insight and fantastic recommendations - we followed them all! It made... More 

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank juliated
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear juliated, Thank you for having taken the time to share your encouraging feedback about your recent stay with other fellow travellers! We are thrilled to learn that you discovered us during your trip to the Middle Kingdom. Beijing offers indeed some of the best hotel chains in the world and we are delighted to know once again that the... More 

Qingdao, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We got lost in Beijing, so we decided to go in to this hotel and ask their help for ordering a taxi. They immediately said that they gonna try to find a solution just wait in the lobby. After 10 minutes a taxi arrived so finally we could go home. We are really thankful for their help!

Helpful?
1 Thank Sophiabodnar
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear Sophiabodnar, Thank you for taking the time to review your stay with us! It is very pleasing to hear that you enjoyed your stay with and we appreciated your compliments about the service our concierge team had to offer. Accolades such as yours add so much joy and motivation to our service spirit; the team is very intuitive and... More 

Uberaba, MG
Level Contributor
67 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The pros: beautiful lobby, friendly and efficient staff, extremely professional concierge. Location is perfect for sightseeing, just a stone's throw from the Forbidden City and underground station. The con: rooms are in urgent need of renovation. Wall paper peeling, floor skirts damaged and shower faucet hanging loose. I suggest management should keep rooms updated and refurbished to meet the standards... More 

Helpful?
1 Thank RodrigoHueb
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear RodrioHueb, Thank you for having taken the time to share the encouraging feedback about your recent stay with other fellow travelers! We are extremely pleased to hear that you enjoyed your stay overall. We are even more grateful for the detailed recommendations that we will certainly take into consideration during our next renovation. As a matter of that, we... More 

2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Raffles Beijing Hotel for the first time in January 2016. First, the location is very good. It is located next to Wangfujing Street where we can go for food and shopping. Moreover, the best part is the exceptional service from the staffs. Sage Li helped us a lot during our stay at the hotel. When we checked-in,... More 

Helpful?
Thank Sisi L
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear Sisi L, We really appreciate your kind words about our hotel, especially in regards to our location, comfort of rooms and service. More importantly, we are grateful that we made your trip to Beijing a memorable one and that you enjoyed what truly defines Raffles, that is our colleagues and the way we recognize, welcome and value our guests... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Felt like coming home instead of being in a foreign country. The service, assistance and consideration of every staff member, especially Ambassador John was consistently outstanding. Would highly recommend to any Beijing visitor.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
1 Thank RobTCheetah
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear RobTcheetah, Many thanks for having taken the time to share the feedback about your stay at Raffles Beijing with the tripadvisor.com community. We really appreciate your kind words about our hotel and I am also very happy to hear that your experience with our colleagues was memorable, in particular Mr. John Spooner who was thrilled to be singled out... More 

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an expensive hotel when compared with others on offer, but for the level of service received it was worth paying extra for. The lobby and restaurant bar areas are very stylish and offer high quality food and drink. My only one small criticism would be that the bed was a little on the hard side - although not... More 

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Melanie H
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear Melanie H, Thank you for the recent review of Raffles Beijing Hotel. I truly appreciate you rated us as “Great” and all the splendid and positive aspects of your stay. Here at Raffles, every colleague strives to provide personalized and individual service; I am glad we have succeeded to make that same impression on you. Thank you once again... More 

Melbourne, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel in November 2015 and it is fantastic. Great location, beuatiful charming old world feel with modern luxury and great service. The rooms are big, the facilities fantastic, breakfast is extensive and the staff exceptional. The best part about this hotel is the service. In particular, the Hotel Ambassador, John Spooner went above and beyond to... More 

Helpful?
1 Thank James E
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear James E, Thank you for having taken the time to share your encouraging feedback about your last stay with other fellow travelers on Tripadvisor and rated us as “Exceptional”! We are thrilled to learn that you discovered us during your trip to the Middle Kingdom and found our breakfast and facilities appealing! It is certainly accolades such as yours... More 

Ahmedabad
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were booked into the landmark suite in raffles, Beijing , but nothing prepared us for what we were getting into. The hotel picked us up just off the aircraft and escorted us all the way to the parking where an Audi drew up to drive us to the hotel. And once there was no waiting in the lobby for... More 

Helpful?
1 Thank bindukat
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear bindukat, Thank you for your superb review of Raffles! We really appreciate your kind words about our hotel. More importantly, we are grateful that we made your trip to Beijing a memorable one and that you enjoyed what truly defines Raffles, that is our colleagues and the way we recognize, welcome and value our guests as stated by you.... More 

Menlo Park, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The Raffles Beijing is perfectly located only steps from the Forbidden City and Tieneman square. The rooms are beautiful & huge! Our family loved our stay; We were picked up at the airport by a driver from the Raffles and when we arrived John, the hotel's ambassador was incredible! His knowledge and attention to detail was truly amazing. He even... More 

Helpful?
1 Thank smithsix
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review

Dear smithsix, Thank you for your recent detailed review of Raffles Beijing Hotel on Tripadvisor and rated your experience as “fabulous”. I am very pleased to read your candid feedback and thankful for all your kind words. I will certainly pass on your compliments to our team and specially to John, our Raffles Ambassador who was thrilled to be singled... More 

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