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Somerset Zhongguancun Beijing

4.5 of 5
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No.15 Haidian Middle Street, Haidian District, Beijing 100080, China
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Somerset Zhongguancun Beijing
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Ranked #278 of 5,485 Hotels in Beijing
A recent review
3 of 5 stars reviewed 3 weeks ago
JYo_LA Los Angeles, California
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64 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros: -Great location if you want to be near the tech area of Beijing. -Front desk staff was very nice as well as the third floor clubhouse staff. -Gym has decent equipment and space. -Wifi is good -Our room was quiet and overlooked a small garden. Cons: -Breakfast is limited. Boiled eggs, rice porridge, sausages, fried rice, salad, cereals, fruits,... More 

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cindyli2012, 经理 at Somerset Zhongguancun Beijing, responded to this review

It was a great pleasure having you stay at Somerset ZhongGuanCun, Beijing. Thank you very much for taking your time to share your feedback with us through TripAdvisor. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we... More 

Boston, Massachusetts
2 reviews
1 of 5 stars Reviewed May 7, 2015

Get everything in writing -- in English. I am an American and lived here for 3 months last summer while working at a nearby tech company for a temporary relocation assignment. My parents came to visit for 1 week and slept on a cot in my room. I had agreed to a price of $243.75 with the hotel and they... More 

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cindyli2012, Manager at Somerset Zhongguancun Beijing, responded to this review

Thank you for your valuable feedback. We regret that this incident left you with a negative impression. As there may be other factors surrounding this incident, we would appreciate it if you could please contact us at charlie.tang@the-ascott.com so that we can investigate this further and address the situation appropriately. We look forward to hearing from you, giving us another... More 

Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 25, 2015

I stayed here for a few days this month. The facilities are very nice. Rooms are very well equipped, modern, clean. The breakfast buffet in the morning was great. The indoor swimming pool was really nice. I had a couple of issues though: 1. It was very difficult to locate for taxi drivers. As a non-Chinese speaker, I printed out... More 

Was this review helpful? Yes 1
cindyli2012, Manager at Somerset Zhongguancun Beijing, responded to this review

Dear guest, It was a great pleasure having you stay at Somerset ZhongGuanCun, Beijing. Thank you very much for taking your time to share your stay experience through TripAdvisor. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such... More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 2, 2015

Located in Haidian, so a 45 Yuan taxi ride to Tiananmen square, but worth the travel for a family. Hard to find good hotels with separate bedrooms for families larger than 3 people in Beijing. This place has large apartments with full kitchen and truly separate bedrooms and several toilets. It's modern, stylish and clean. The hotel has an indoor... More 

Was this review helpful? Yes 1
cindyli2012, Manager at Somerset Zhongguancun Beijing, responded to this review

Thank you for taking time to write your feedback. We delighted to learn that you have enjoyed your recent stay at Somerset ZhongGuanCun Beijing. All of us are truly appreciative and inspired by your kind recognition and compliments for our facilities and service. It has been a great pleasure hosting your stay and all of us truly look forward to... More 

Kolkata (Calcutta), India
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed November 10, 2014

we booked this hotel for our recent family trip and were quite happy with the choice. we had the two bedroom apartment which was spacious and had a nice kitchenette which was quite useful. the hotel staff was cordial and helpful which made for a nice stay. the breakfast buffet had limited options for vegetarians but not bad for the... More 

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Cape Town Central, South Africa
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed September 17, 2014

We had a two bedroom apartment which was very spacious with a lounge and dining area, two bedrooms and separate study room, kitchen and two bathrooms. The service was great, the apartments well kept and properly cleaned each day. The breakfast was relatively average, but at least we could enjoy western food each morning, and at the price, very much... More 

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Madison, Wisconsin
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 11, 2014

Before the trip to Beijing, I knew I want to book a hotel apartment and this one seemed to be the most reasonably priced one (with decent reviews), so I booked it with the 30% off promotion via somerset website for their 30 year anniversary. To be honest, review was mixed so I was a little unsettle prior to actually... More 

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Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed July 1, 2014 via mobile

Stayed on the basis that we have 2 children...way too far from the action of Beijing. Staff are less than helpful, always focused on where they can make an extra $. Ask for help finding restaurants and they just point. Noisy at night, crappy location, tucked up a back street...guys look and you will find better.

Was this review helpful? Yes 2
Stockholm, Sweden
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2014

Went there over the easter for a combined business and vacation trip. Pretty much "as expected", an average hotel in a big city. Clean and spacious room, decent breakfast and very helpful staff. There are lots of good restaurants in the area, a shopping mall with a Carrefour store reasonably close, and not too far away from the subway. Don't... More 

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Vancouver, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 5, 2014

I stayed in this hotel a few times in the past, and enjoyed it very much. I came back to it yesterday, and will stay here for this week. However, I was completely disappointed. 1. I found the desk in the bedroom was not cleaned. A lot sticky stuff (may be honey) was left on the desk. It was disgusting.... More 

Was this review helpful? Yes 2
cindyli2012, Manager at Somerset Zhongguancun Beijing, responded to this review

Dear Valued Customer, We are sorry to hear about your disappointment with our property and that we could not make your stay more comfortable. I have noted your observations and recommendations for improvements to the apartment cleanliness and maintenance, breakfast variety etc. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We... More 

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