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InterContinental Beijing Financial Street

#103 of 5,545 Hotels in Beijing
Certificate of Excellence
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No.11 Financial Street, Xicheng District, Beijing 100033, China
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1 room 1 adult
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InterContinental Beijing Financial Street
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668 Reviews from our TripAdvisor Community

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Mannheim, Germany
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 1, 2016

We stayed at this Intercontinental hotel to be close to Beijing's city center with its sightseeing spots. The hotel is in the meanwhile a little bit outdated. We stayed in a suite (complimentary upgrade as a Royal Ambassador) which did not have an appearance of a harmonic interior design you might be used to the Intercontinental brand. Cleanliness and amenities... More 

Helpful?
Thank New-homebase-CN
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Paris, France
Level Contributor
80 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed November 18, 2015

All is as expected, with good service at all levels. The room was spacious, business center efficient, restaurant for breakfast well catered, steak house restaurant very reasonable. Location of this hotel is central, allows plenty of choice for other restaurants in the vicinity

Helpful?
Thank JollapParis
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best regards More 

Montreal
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 5, 2015

Although the staff was trying so hard and was really nice, I thought this hotel was not well maintained. Definitely not 5 stars. I stayed in a Continental Club Room (higher floors) and although the suite was spacious, the walls were damaged and it was not so clean. I just think that it is possible to find better in Beijing.... More 

Helpful?
Thank Marie N
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Guam, Mariana Islands
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 4, 2015

I would like to say thank you to Panadda and Winnie for going out their way to assist me with some questions regarding my Ambassador Rewards Club Card. Even after checking out of the hotel and now, back home, they both were tremendously helpful by far. Again, Thank you and Si yu'us ma'ase ;-)

Helpful?
Thank BelleS0711
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Southport
Level Contributor
127 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed October 24, 2015

Before I travel on holiday, I email the hotel to overcome any of the things that would spoil your planned holiday. After a long flight or train journey the ‘misunderstanding at reception’ is to be avoided. As I was staying using reward nights, I wanted to know the cost of upgrade to club level. My email was promptly answered by... More 

Helpful?
Thank Diskdr
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear Diskdr, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

Singapore, Singapore
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed October 21, 2015

3 night stay but moved to Westin nearby after disappointing experience of first 2 nights. It was not five star standard at all. I was not greeted at the door. Doorman and bell staffs did not even have eye contact and offered luggage assistance. Check in area was not so busy but they seemed not very interested in serving guests.... More 

Helpful?
Thank D2heaven
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Brighton, United Kingdom
Level Contributor
129 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
3 of 5 stars Reviewed October 17, 2015 via mobile

On arrival, no concierge , checkin cold and almost rude. I paid for a club room, and was given a basic room, but as a Royal ambassador should have been given a suite. On asking why, I was told the duty manager would have to sort it out. None of the IHG entitlements given. The club lounge was excellent, and... More 

Helpful?
Thank btonboz
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

London, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 7, 2015 via mobile

Checkin was a bit slow, reception staff although did their job fine they didn't do much to make me feel welcome, no warmth or friendly smiles etc. The room was mostly fine no major complaints there but are starting to look/feel tired. The restaurants there are too expensive and there's nowhere else closeby to eat, the food is good. My... More 

Helpful?
1 Thank Faiz1808
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

West Chester, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed September 29, 2015

Stayed for business in September 2015. Location was good for access to our customer visits. Room was fine, but probably average given the higher price point. As others have noted, the front lobby service need improvement in language skills. While checking in and out was tolerable, it was not an easy process. When I checked out, my final bill was... More 

Helpful?
Thank Neil_Young55
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear Neil_Young55, Thank you for your candid review. We appreciate your feedback such as the global language skills of some of our staff, our staff are encouraged to participate in English training by English expert and will continue to improve staffs's English speaking level. We do hope to have the opportunity to welcome you back in the future, so that... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 29, 2015

I have stayed at Intercontinental Beijing Financial Street for the past few years and service was good back then. I am now staying here for 2 nights and I am utterly disappointed. 1) During check in, I felt cold unlike in the past where one could feel the warmth and hospitality. 2) The mini bar is totally empty (for a... More 

Helpful?
Thank VOSingapore
Jennyisterrific, Manager at InterContinental Beijing Financial Street, responded to this review

Dear VOsingapore, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

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