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Holiday Inn Central Plaza

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No.1 Caiyuan Street, Xicheng District, Beijing 100053, China
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Holiday Inn Central Plaza
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769 Reviews from our TripAdvisor Community

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Chennai (Madras), India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 25, 2015

We stayed here during the first week of November. The rooms are nice and comfortable, nothing central about the place. It is in a residential locality. The moment you enter the hotel the food smell coming from the kitchen is very strong. The breakfast spread was good. Overall experience was okay, staff were courteous , but the only drawback was... More 

Helpful?
Thank parvathi62
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear Greeting from Holiday Inn Central Plaza Beijing and thank you for your feedback regarding your recent visit at our hotel. Please accept my sincere apologies about the issues you experienced during your stay. In fact,The main reason is that English level about staff, as that is not up to our normal standards.We will improve the English of our staff... More 

Vejle, Denmark
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 17, 2015

We had this room (no. 1202) for 11 nights in November 2015. Very clean room with comfortable, large beds, and a spacious bathroom with all the amenities that one could require. Many television channels and quite fast Internet, the usage of which, however, is quite restricted due to Chinese censorship of some pages, e.g. Google and some Wikipedia articles. Yet... More 

Helpful?
1 Thank mszdunek
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear mszdunek , Greeting from Holiday Inn Central Plaza Beijing and thank you so much for your review of our hotel. We apologize that your recent stay did not meet expectations. As for the English level of team members, We have made a English training plan for our staff. however, clearly our training has not been as thorough. So please... More 

Adelaide, Australia
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 15, 2015

We stayed at this hotel for four nights as part of a TravelChinaGuide holiday. Its in a residential area a little way from the city centre, however the metro subway station is only a few minutes walk away and the easiest way to get around Beijing. The rooms were clean and spacious and the breakfast buffet was pretty good as... More 

Helpful?
1 Thank John D
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear John D , Greeting from Holiday Inn Central Plaza Beijing and thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. Especially about how much you like our services from room to team members.  It's something our staff takes great pride in. So we value your comments. Please... More 

Peachtree City, Georgia
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed November 3, 2015

Be ready, no one speaks English. The staff is very, very nice and they try to understand what you need, but it's difficult to communicate. We went to the Japanese restaurant in the hotel and we were turned away because no one spoke English well enough to serve us. Then we tried the Chinese restaurant, they understood us, however the... More 

Helpful?
1 Thank Tami R
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear Tami R , Greeting from Holiday Inn Central Plaza Beijing and thank you for sharing your experiences. We apologize that your recent stay did not meet expectations. As for the English level of team members, We have made a English training plan for our staff. however, clearly our training has not been as thorough. Also, the Japanese restaurant is... More 

Surat, India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 27, 2015

Checked in smoothly after a long flight to Beijing and a long drive. Quite comfortable room. Not in a business area. But that didn't matter to us. One evening we wanted to go to an Indian restaurant and the travel desk couldn't order a taxi online. So, the helpful guy, Danielle stood with us on the road, to hail a... More 

Helpful?
Thank mukurp
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear Greeting from Holiday Inn Central Plaza Beijing and thank you for sharing your experiences.  I am pleased to hear you enjoyed your stay with us Especially Daniel. It's something our staff takes great pride in, To bring a comfortable and pleasant experience is the consistent pursuit of all our staff. We hope you will visit us again. Sincerely, Distribution... More 

London, United Kingdom
Level Contributor
140 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed October 25, 2015

Very comfortable with a huge bed. Very large room. Fair breakfast with good service and good coffee made to order. Great service from front of house. There was a good reasonable priced Japanese restaurant independently operated but accessed from the lobby. Nice fresh sushi and a teppanyaki grill.

Helpful?
Thank ztonyj
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear ztonyj , Greeting from Holiday Inn Central Plaza Beijing and thanks for taking the time to share your experiences with us. I am pleased to hear you enjoyed your stay with us. Our focus is to bring a comfortable and pleasant experience is the consistent pursuit of all our staff. so we value your comments.We will work to make further... More 

Baku, Azerbaijan
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 20, 2015

The hotel was clean and well-appointed, but the room temperatures were variable and difficult to control. As a family of four we had requested two adjacent rooms, but they could only offer two rooms on the same floor. The temperature in our children's room was 20-22 C, but we could not get the temperature in our room below 28 C... More 

Helpful?
1 Thank H-Family-Travels
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear H-Family-Travels , Greeting from Holiday Inn Central Plaza Beijing and thanks for taking the time to share your experiences with us. We apologize that your recent stay did not meet expectations. About air conditioning, we are sorry that it is a central-controlled system, so the themostat doesn't work at your room. Your experiences had been shared among the team,... More 

xxx
Level Contributor
477 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 890 helpful votes
4 of 5 stars Reviewed October 9, 2015

Hotel, Rooms: - You will only believe when you visit to one of those Holiday or Crown Plaza hotels in China. In USA or elsewhere, those chained hotel are branded as "mid range" but here in China, they are 4 stars hotels. Yes, this hotel could be the nicest Holiday Inn I've been. Building is more upscale with bigger reception... More 

Helpful?
2 Thank bigboy61455
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear bigboy61455 , Greeting from Holiday Inn Central Plaza Beijing and thank you for sharing your experiences. First of all,Thank you for your interest in the hotel room facilities and service support and affirmation.It was our great pleasure and honor to offer services to you. About smoking ,We are doing is not very good. we must share your comments with... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 8, 2015 via mobile

The hotel itself is very nice, the rooms are big and the shower is ok. The breakfast is ok as well - it mixed between Chinese and western breakfast. The pool and gym are very clean. The staff in the hotel are very nice and speaks a pretty good English. The hotel restaurant during the night called - Salt&Peper is... More 

Helpful?
1 Thank Gal B
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear Gal B, Greeting from Holiday Inn Central Plaza Beijing and thank you so much for your review. It was great to read how much you like our contemporary facilities and the service from our team members. t's something our staff takes great pride in, so we value your feedback and we also share your feedback with team. Please believe... More 

Hong Kong Region, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 19, 2015

It's a nice hotel. Not the typical Holiday Inn. The breakfast was good, the staff are good and attentive. The rooms were nice and modern and clean. The only reason to withhold the 5th star is the location is ok. It was good from my work point but otherwise the location is ok.

Helpful?
Thank HKT99
natalie_niu, Distribution Manager at Holiday Inn Central Plaza, responded to this review

Dear HKT99, Greeting from Holiday Inn Central Plaza Beijing and sharing with us your comments about the stay experience. I am pleased to hear you enjoyed your stay with our staff. Our focus is to bring a comfortable and pleasant experience is the consistent pursuit of all our staff. A positive guest experience is very important to us. Thank you... More 

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