We stayed for a week in the Hyatt. It's a very decent hotel, but if you are looking for something special, something more off the beaten track, a bit trendy or hip, this is not the place to go. It is your tipical business hotel and has everything you need, but that's about it. The gym is great and quite...
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Big hotel close to Forbidden city. Good facilitiies and nice rooms. Service erratic.
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Having stayed here a few times I felt it was time to write a review. I really enjoy staying at this hotel for the following reasons: club level lounge, central location (above two metro lines and a shopping complex), and proximity to forbidden city (just a few blocks). The rooms are nicely appointed and the club level concierge staff will...
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Dear Reviewer
Greetings from Grand Hyatt Beijing!
I would like to thank you for taking the time to post a review of our hotel on Trip Advisor. I was so happy to read that you enjoy our hospitality so much and the many fantastic features of the hotel and the Beijing Oriental Plaza complex, apart for the central location.
We...
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On a family trip to Beijing, we upgraded to a suite on the club floor in this hotel and the experience was ideal -- king and twin rooms joined by a sitting room with kitchenette. The location is unbeatable, with the Forbidden City within easy walking distance, and a co-located mall for a quick snack or coffee.
Our children loved...
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Dear Reviewer
Greetings from Grand Hyatt Beijing!
I was thrilled to read that you had such an enjuoyable stay with us, and that we were able to help make a difference, and create warm memories of you as a family visiting Beijing......It's sounds like you had a super time.
Thank you for the recommendations and we do hope we can...
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Stayed in Grand Hyatt for almost a week for business purpose. To be honest, the room does not reach Hyatt standard, not to mention it's supposed to be a 5 star hotel.
The buffet in Grand Cafe is bad... the food tasted really bad. I didn't have to pay cause the company covered it, but I couldn't believe buffet in...
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Dear Reviewer
Thank you for your review!
It is clear from your ratings and comments that we could improve in a number of areas and that we did not fully meet your expectations. Please feel rest assured that this feedback will be addressed and brought to the attention of the relevant Senior Executives and Managers, and your opinion that it...
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Luxury hotel located 2 blocks from Forbidden City, with adjacent shopping mall. As most chain hotels in mainland China quality varies in services, but staff tried hard and services were very good during our stay.
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Dear Reviewer
Thank you very much for taking the time to highlight your stay experience in Grand Hyatt Beijing on Trip Advisor. I was thrilled to read that overall you enjoyed our hospitality.
We look forward to having the opportunity to welcome you back
Best Regards
Paul Wright
Hotel Manager
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I had very high expectations from this hotel but unfortunately, I was extremely disappointed with first person we met upon check in, Ann.
Since we were quite a large family, we booked the Grand Deluxe 2-Bedroom Suite for 4 nights. Even before we left for our trip, we made sure that we already prepaid our suite so that we no...
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Dear Reviewer
Obviously I was very disappointed to read the feedback about your recent stay with us. Indeed we can do much, much better in serving our guests and as you rightly pointed out, there is a clear "training gap" with this particular individual. Please rest assured I will personally address this with our Driector of Rooms and Front Office...
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Stayed here for 2 nights on a business trip. Was upgraded to a suite upon arrival which was a nice touch however the suite was average to say the least, although spacious. The sitting room was plain and lacking any adornments. One of the table lamps wasn't working and wasn't fixed despite reporting. The carpets were fraying at the edges...
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Dear Reviewer
Greetings from Grand Hyatt Beijing.
I would like to thank you for taking the time to provide us with some very constructive feedback on our hotel through Trip Advisor. It is only through this type of feedback that we are able to critically assess our performance and understand the required areas of improvement. We are very grateful that...
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We stayed at the Grand Hyatt Beijing for 2 nights on our first visit to Beijing, and were very happy with our stay. It helped that we were upgraded to a suite, which was large and spacious and very quiet.
The facilities are excellent - "tropical grotto" style underground pool area seemed a bit strange at first, but was actually...
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Dear Reviewer
I would like to thank you for writing such a detailed and complimentary review of our hotel. It certainly was our honour to have you stay with us, for your first visit to Beijing.
Thank you for highlighting a lot of the meny key features of the hotel and I was very happy to see you enjoyed the...
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We stayed a week at this hotel in late January and found this hotel to just what the name implies "GRAND". We were treated better at this hotel than I have ever been treated before. This is what the Hyatt name is all about. We stayed on the Club level and were very happy with the customer service and the...
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Dear Reviewer
Thank you so such for sharing your stay experience at Grand Hyatt Beijing on Trip Advisor. I was thrilled to read that you had such an enjoyable stay with us, and thank you for recommending us so highly.
We hope we can weclome you back in the not too distant future!
Best Regards
Paul Wright
Hotel Manager
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