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All 5,111 Beijing hotels

Grand Hyatt Beijing

5.0 of 5 Hotel   |   1 East Chang'an Avenue, Dongcheng District, Beijing 100738, China (Xidan)
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89%
Ranked #41 of 5,111 hotels in Beijing
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
JCICTravel Melbourne, Australia
  • Reviews (1,909)
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  • Room tips (120)
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1,909 people have reviewed this hotel

Traveler rating
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437
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Melbourne, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a wonderful 4 night stay in June 2014 with my family. The hotel is in a fantastic location and we were lucky enough to be upgraded to a suite. The suite was very spacious with a lounge, master bedroom, big bathroom, kitchenette (with full fridge) and study area that can be closed off or left open. The hotel... More

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Amersfoort, The Netherlands
Top Contributor
71 reviews 71 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand Hyatt is a well looking and well located 5 star hotel, surrounded by modern offices and luxury stores of the Oriental Plaza Mall. The reception and restaurant areas are beautiful. The room is nice but I had expected more when entering the hotel. There is a lot of space but the sleep quality of the bed was not... More

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TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, Thank you for taking the time to share your recent stay experience with us through TripAdvisor. We are delighted to note that you were able to enjoy our extensive facilities during your stay. Please also rest assured that we will look into your feedback about the bed quality for further improvement. Your referral is our biggest compliment and... More

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here on 3 occasions, all on business. Shopping mall below had plenty of food outlets. Swimming pool is fab and great for refreshing after a long flight or busy day. Club floor is a must for me, breakfast spreads are excellent. Decent views and a place to escape from the crowds of the hotel.

Was this review helpful? Yes
TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, We are delighted that you had such a pleasant experience with us at Grand Hyatt Beijing. Thank you for your kind comments, particularly about our hotel grounds, swimming pools, guestroom and at the Grand Club Lounge. Your referral is our biggest compliment and we look forward to welcoming you back very soon. Warm regards, Till Martin Hotel Manager... More

Hong Kong, China
Top Contributor
52 reviews 52 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: - location: proximity to 2 subway stations (with Wangfujing Station being closer); attached to shopping mall with decent choice of eateries for every budget (try the food court 'food republic'; payment by refundable stored-value card available for sale at the entrance) - room: spacious; comfortable bed - F&B: the Grand Cafe still offers one of the best breakfast spreads... More

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TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, We are delighted that you had a pleasant experience with us at Grand Hyatt Beijing. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor. Your feedback about our facilities will be shared throughout the hotel which will certainly motivate our colleagues. We are fortunate to receive positive feedback about our... More

Shanghai, China
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My first stay here didn't provide me with much confidence. After check in, which was slow, I proceeded to 'my' room, only to find the previous guest hadn't yet checked out fully. Sure, they upgraded me after that episode, but I was already late for a meeting due to my flight being delayed. Thereafter, the service standards throughout most touchpoints... More

Was this review helpful? Yes 1
TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, Many thanks for making Grand Hyatt Beijing your preferred hotel during your recent visit to Beijing and for subsequently taking the time to share your feedback on Trip Advisor. We are sincerely concerned about your perception of our hotel, and I apologize for falling short of your expectations this time. We will make improvements on the areas where... More

Los Angeles, CA
Contributor
14 reviews 14 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this property on three separate occasions on their Club floor and have always been impressed. The Club room services are terrific and the Club breakfast offerings are substantial. The room was comfortable and nicely appointed. The shower was strong and the bed comfy. The spa, gym, and pool area are incredible... especially the pool which was so... More

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TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us. I was pleased to hear that you had enjoyed your stay with us and will share your comments with our team. We thank you once again for taking the... More

Perth, Australia
Top Contributor
58 reviews 58 reviews
25 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights a few weeks ago with my family in a 2-bedroom club deluxe room. Our flight from Shanghai was delayed by 5 hours, and we arrived a lot later than expected, but our airport transfer organised by the hotel was smooth and efficient, and we were met at the hotel by Gwen, who made the whole... More

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TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, We are delighted that you had such a pleasant experience with us at Grand Hyatt Beijing. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor. Your feedback about our staff and their service will be shared throughout the hotel which will certainly motivate our colleagues. We are fortunate to receive... More

Middletown, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel with my husband, 2 kids, and my parents. Rooms were very nice and big. Food was also great although there were fewer Western options than my kids would have hoped for - especially at breakfast time. Pancakes and waffles were not always fresh. But overall, they took very good care of us. The pool area... More

Was this review helpful? Yes 1
TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, We are delighted that you had such a pleasant experience with us at Grand Hyatt Beijing. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor. Your feedback about our staff and their service will be shared throughout the hotel which will certainly motivate our colleagues. We are fortunate to receive... More

Singapore, Singapore
1 review
3 of 5 stars Reviewed 2 weeks ago

Definitely not the usual Grand Hyatt attentive service that one expects compared to many major Asian Grand Hyatts. Check-in took ages and I was carrying my 2 year old, while I stood for at least 15-20 minutes. Concierge lady was sweet and offered an adorable panda toy to my lil gal. The room quality was dated and smelt musky, the... More

Was this review helpful? Yes
TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, Warm greetings from Grand Hyatt Beijing. Thank you for taking the time to share your recent stay experience with us through TripAdvisor. I was pleased to hear that you had enjoyed your stay with us and most importantly appreciated your comments on Thomas Schmidt. Thomas is no doubt a great employee and I will ensure that he is... More

Sydney, Australia
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is in a great location for sightseeing but from the moment we checked in the service has been pretty poor...rude hotel chauffeur who drove us to the hotel...no help with our baggage...incompetent room service. It's also a little bland and dated. On the up side - very comfortable beds. So if you need a spot where you can... More

Was this review helpful? Yes
TillMartin, Hotel Manager at Grand Hyatt Beijing, responded to this review

Dear Reviewer, Thank you very much for taking your time to leave a review on TripAdvisor following your recent stay at Grand Hyatt Beijing. I have well noted your comments on the limousine and room service. Please accept my sincere apologies for any disappointment and inconvenience this may have caused you. I would like to assure you that we constantly... More

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Hotel Summarization (Beta)

What travelers say

  • Forbidden City(75)
  • Swimming pool(33)
  • Tiananmen Square(18)
  • Very good(17)
  • Shopping mall(12)
  • Great location(12)
  • Living room(9)
  • Club lounge(6)
  • Oriental Plaza(5)
  • Food court(4)

Additional Information about Grand Hyatt Beijing

Address: 1 East Chang'an Avenue, Dongcheng District, Beijing 100738, China
Phone Number:
Location: China > Beijing > Xidan
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Beijing 5*
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Also Known As:
Grand Hyatt Beijing Hotel Beijing
Beijing Grand Hyatt
Hyatt Beijing
Beijing Hyatt

437 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Beijing #18 Spa Hotel in Beijing #25 Romantic Hotel in Beijing #25 Business Hotel in Beijing #34 Luxury Hotel in Beijing #370 Best Value Hotel in Beijing
Hotel Class
Official Description (provided by the hotel)
Grand Hyatt Beijing is one of the finest hotels in Beijing and indeed China. In the prestigious Oriental Plaza in the centre of Beijing, the hotel is just minutes' walk from Tian An Men Square, the Forbidden City, the city centre and the Wang Fu Jing shopping street. ... more   less 
Number of rooms
825

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