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The St. Regis Beijing

#37 of 5,465 Hotels in Beijing
Certificate of Excellence
5.0 of 5
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No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
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20% off room rate
The St. Regis Beijing
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Ranked #37 of 5,465 Hotels in Beijing
Certificate of Excellence
A recent review
4 of 5 stars Reviewed September 22, 2009
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732 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The St. Regis Beijing
See the most recent reviews
Oregon
Senior Contributor
46 reviews 46 reviews
46 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed September 22, 2009

Moved to the St. Regis after several nights at the Grand Hyatt. Much to my surprise, I ended up missing the Grand Hyatt. The rooms at the St. Regis are rather small although I was upgraded to a Statesman Suite. Decor of the room looks better in a picture than living there. Desk chair is not a desk chair at... More 

Was this review helpful? Yes 2
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you very much for staying at the St. Regis Beijing and sharing with us your experience during your stay. It will certainly assist us to identify all aspects we still can improve to accomplish our goal of uncompromising service. We have noted your guest preference for a height-adjustable office chair, which we are happy to provide for... More 

Milan
Top Contributor
214 reviews 214 reviews
132 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed September 21, 2009

While not in the very centre of Beijing, taxi are very cheap so no problem at all. Beijing St. Regis is simply perfect, from the lobby to the room, to the great pool to amazing breakfast. Quality, class, elegance, it has all.

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OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you very much for recently staying at the St. Regis Beijing. We are very delighted to receive such positive comments from you regarding our facilities, amenities and style. Please do not hesitate to contact your St. Regis Butler or our Concierge for transportation arrangements and recommendations in and around Beijing during a return visit. The St. Regis... More 

New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 16, 2009

The quality of service and exceptional staff are what make this St. Regis stand out. Every single contact I had with staff was of the highest order. The gym - and especially the pool - are luxurious and large, and the lobby bar and sitting area are five-star all the way. The rooms are very well-appointed, with especially nice (deep)... More 

Was this review helpful? Yes 1
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you very much for choosing the St. Regis Beijing for your recent stay. We are excited to learn that you were satisfied with our uncompromising service, newly renovated facilities and improved amenities. We will continue to focus on creating bespoke experiences that live on as delicate memories long after they occur. Thank you very much again for... More 

Budapest, Hungary
Top Contributor
87 reviews 87 reviews
63 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed September 11, 2009

I stayed at the St Regis for 5 nights recently. From start to finish, everything was superb. I highly recommend this property for the service, location, service, gym, and service. You get the point. As usual for me in my reviews, the Good, Bad, and Ugly The Good - The service. From the doormen to the wait staff and housecleaning,... More 

Was this review helpful? Yes 1
united states
1 review
5 of 5 stars Reviewed September 6, 2009

I've been to 100 countries and many Starwood hotels. This is probably the best facility and most gracious service staff I have ever experienced. It seemed everyone was standing by to straighten my napkin during breakfast or to bring fresh towels immediately to the room. When checking in the wall safe had a "glitch" and I thought (oh no...here we... More 

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OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, First of all, thank you very much for staying at the St. Regis Beijing. It is really delightful to receive such nice feedback from you, as the satisfaction of our guests is the most important motivation for us to keep delivering add-value products and services. The St. Regis Beijing has inherited all the core values of the St.... More 

Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 30, 2009

I was travelling on business and therefore efficiency is very important to me. The airport collection was excellent and very efficient. There was collected at the arrival gate, whisked through immigration and taken to a car that was waiting for me. At the hotel I was checked in in a matter of seconds and taken directly to me room. The... More 

Was this review helpful? Yes 2
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you very much for choosing the St. Regis Beijing. We are very happy that you were satisfied with our services. We share your opinion that efficiency is extremely important for business travelers and therefore train our staff to act accordingly. To leave flawless and refined experiences for guests is our main mission. Dedicated airport pick-up service, in-room... More 

USA
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 25, 2009

Yes, Beijing has more than a few excellent hotels, and I've stayed in most of them. Never again. The St Regis will always be my home away from home in Beijing. The facilities are beautiful: pool, steam room, sauna, hot tub, cold plunge, bowling alley, several restaurants, and more. The staff are sincere, friendly, and attentive. The only thing I... More 

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OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, First of all, thank you very much for staying at the St. Regis Beijing! Inherited from the spirit of the first St. Regis – the St. Regis New York – to deliver uncompromising, bespoke service, we are honored that you regard the St. Regis Beijing as your home away from home. Thank you very much for your positive... More 

Atlanta
1 review
5 of 5 stars Reviewed August 25, 2009

My brother and me stayed in 3 differnent 5 star hotels during our visit Beijing this August. We think the St. Regis Beijing is the best because of its different taste and different service. We are expecting to go back and stay there longer in the future.

Was this review helpful? Yes
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you for choosing The St. Regis Beijing, the most exclusive address in town. Positioned as a part of the highest level brand within the Starwood family, the St. Regis Beijing is always trying to provide the best service and best facilities according to the St. Regis brand standards, thus to create an unforgettable experience for every single... More 

NYC
1 review
4 of 5 stars Reviewed August 24, 2009

Exceptional Hotel. Being a committed Starwood member i have had the opportunity to stay in many of Starwood's luxury properties around the world. In summary, look forward to my next trip to Beijing for an extended stay. Keep up the good work.

Was this review helpful? Yes
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you very much for choosing The St. Regis Beijing. We look forward to your next stay with us. Hopefully we can also welcome your wife during this occasion in order to introduce her to our exceptional service and enabling you to lift your recommendation level from “Good” to Excellent”. Thank you again for sharing your experiences. More 

Morristown, NJ
Contributor
17 reviews 17 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 24, 2009

Just completed a FIVE night stay at the beautiful and luxurious St. Regis Beijing Hotel. As a Platinum member, I was immediately upgraded to a large suite and extended several warm amenities (e.g., 7 free articles of pressing, bottled water, late checkout, free breakfast, etc). This was my first trip to Beijing and the hotel did much to make my... More 

Was this review helpful? Yes 2
OnlineDistribution, General Manager at The St. Regis Beijing, responded to this review

Dear Reviewer, Thank you very much for choosing the St. Regis Beijing. We highly appreciate your recommendations on how to improve our guest communication. We are also happy that you were very satisfied with our solutions provided. Constant self evaluation, training and improvement take up a fundamental role to provide an uncompromising experience at the St Regis Beijing. Thank you... More 

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