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All 5,439 Beijing hotels

The St. Regis Beijing

5.0 of 5 Hotel   |   No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China (Beijing Railway Station / Jianguomen)
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Ranked #36 of 5,439 Hotels in Beijing
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
JourneysWithStephen Irvine, California
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704 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Irvine, California
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars NEW

I noticed a lot of variation in reviews, and I must admit to struggling with whether to give this 4 stars or 5 stars. It's a fine hotel, with good service, a nice breakfast buffet, fully-appointed rooms for preferred Starwood guests, an excellent fitness center, an inviting lobby for casual meetings, and that certain air of sophistication. Yet, for the... More 

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Lafayette, CA
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

All of the reviews I read varied dramatically, and after staying for 4 days, I get it. The hotel is a luxury property, but it is tired. Beds are nice, but bathrooms haven't seen bleach or repairs for a long time. This is not to suggest he bathrooms are unclean, but they are not up to the St. Regis standard.... More 

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alain_03198, General Manager at The St. Regis Beijing, responded to this review

Dear Trippin7, I would like to take this opportunity to thank you for your comment posted on Trip advisor, following your last stay at The St. Regis Beijing. Feedback from our guests enables us to improve our operation and guest service. Please accept our sincere apologies for some disappointment and rest assured that we are/will address your comment on our... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the St Regis on my first visit to mainland China (1998) and there are always pluses and minuses. Just spent six nights there earlier this month so I can understand the frustrations expressed in several recent reviews, but the hotel is reasonably priced given the quality of Luxury provided. A Statesman Suite for 1895 RMB (@ US$310... More 

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S_M_Schmid, Manager at The St. Regis Beijing, responded to this review

Dear Justin G. S, We would like to take this opportunity to thank you for your comment posted on Tripadvisor, following your last visit at The St. Regis Beijing. We are pleased to read that you enjoyed the comfort of your room and the dining experience in our speciality restaurants. We thank you also for your comments about our Garden... More 

Connecticut, USA
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I just came home from a week of business travel throughout Asia, and the St. Regis Beijing was the most disappointing of the hotels I stayed in. For a St. Regis, the rooms are simply too tired (especially the bathrooms). Although the bed linens did look brand new, everything else was quite worn and very dated. In particular, the marble... More 

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S_M_Schmid, Manager at The St. Regis Beijing, responded to this review

Dear BrunswickBabe, Thank you very much for taking the time to write your feedback on Tripadvisor following your last stay here at the St. Regis Beijing. Feedback from our guests enables us to continuously improve our operation and guest service. Please accept our sincere apologies for some disappointment following your last stay with us. I am pleased to read that... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Not sure how did they get the land with that size, i mean it was huge. Apartments, meeting rooms, restaurants, bars, pool, squash and basketball court are all included. The room was royal, felt like a president staying a night there. However, hard to get foods around, or maybe i need some advice on how to get good food in... More 

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S_M_Schmid, Manager at The St. Regis Beijing, responded to this review

Dear Funakiadams, Thank you very much for the nice post you wrote on Tripadvisor following your last stay here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you had a lovely stay, if your travel plans bring you back to The St. Regis Beijing I recommend you to visit one... More 

Seoul, South Korea
Top Contributor
145 reviews 145 reviews
53 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

had another great stay at the St Regis, this time with my family. Facilities are excellent. Service top quality. Restaurant/F&B quality is outstanding. Location is also quite convenient. Rooms are starting to look a little tired and dated.

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alain_03198, General Manager at The St. Regis Beijing, responded to this review

Dear Mike C, Thank you very much for the nice post you wrote on Tripadvisor following your last visit here at the St. Regis Beijing. It is much appreciated. The team and I are pleased to read that you had a lovely stay and that you were able to enjoy the service rendered to you and your family. Again thank... More 

New York
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Inept is the correct word to describe the staff and their service presented during our week stay. This was the worst St Regis in terms of service and food quality. From the butler, housekeeping, food quality and restaurants to their management, they are totally nonplussed about their mistakes and prefer to live on the reputation of their famous guests. When... More 

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alain_03198, General Manager at The St. Regis Beijing, responded to this review

Dear Yaza K, Thank you for taking the time to post on Tripadvisor your comment following your last stay at the St. Regis Beijing. I am taking your comment very seriously and take note of your recommendation. Your feedback is appreciated and will help us to improve further on our service delivery. My sincere apology for any inconvenience we have... More 

Hong Kong
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel is quite close to business district so is at a convenient location. Room is spacious and has a comfortable work area. Room service has wide selection and food was good. The only think I found missing was the availability of super foods (eg organic salmon etc) that the westin hotels would have. In a city like Beijing, I would... More 

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Cynthia Y, Assistant Marketing Manager at The St. Regis Beijing, responded to this review

Dear LBG_Italy, I would like to take this opportunity to thank you for your comment posted on Tripadvisor, following your last stay at The St. Regis Beijing. Please accept my sincere apology for the disappointment caused to you. Feedback from our guests enables us to continuously improve our operation and guest service delivery. Over the next few days, with our... More 

Gilbert, Arizona
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There is a reason why US presidents and other world leaders still stay at this place. With many newer luxury hotel choices in the city, maybe it does not have the "wow factor" it had in past years, but it is still a very fine hotel with excellent service and great comfort. I had no trouble getting upgraded to a... More 

Was this review helpful? Yes
alain_03198, General Manager at The St. Regis Beijing, responded to this review

Dear Jay M, Thank you so much for the nice post you wrote on Tripadvisor following your last stay in January here at the St. Regis Beijing. It is much appreciated. The team and I are delighted to read that you had a lovely stay and that you were able to enjoy the service rendered by the hotel’s team. Many... More 

Bedford, UK
Top Contributor
76 reviews 76 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I returned to the St Regis recently after several years of choosing different hotels in Beijing. I came back on the insistence of a colleague. Sadly it is not the hotel that I remembered of several years ago and this seems to be a consistent thread of comments by people who have visited many times over many years. For me... More 

Was this review helpful? Yes 1
alain_03198, General Manager at The St. Regis Beijing, responded to this review

Dear Bedfordians23, I would like to take this opportunity to thank you for your comment posted on Trip advisor, following your last stay at The St. Regis Beijing. Feedback from our guests enables us to continuously improve our operation and guest service. Please accept our sincere apologies for some of the disappointment experienced and rest assured that we will address... More 

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Additional Information about The St. Regis Beijing

Address: No.21Jianguomenwai Street, Chaoyang District, Beijing 100020, China
Phone Number:
Location: China > Beijing Region > Beijing > Beijing Railway Station / Jianguomen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The St. Regis Beijing 5*
Number of rooms: 258
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Also Known As:
The St. Regis Beijing Hotel Beijing
St Regis Hotel Beijing
Hotel Style:
#12 Family Hotel in Beijing
#14 Spa Hotel in Beijing
#24 Business Hotel in Beijing
#28 Luxury Hotel in Beijing
#37 Romantic Hotel in Beijing
#338 Best Value Hotel in Beijing

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