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Fairmont Beijing

Travelers' Choice award winner
5.0 of 5
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No.8 Yong'an Dongli, Jianguo Menwai Main Street, Chaoyang District, Beijing 100022, China
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Fairmont Beijing
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Ranked #19 of 5,464 Hotels in Beijing
A recent review
5 of 5 stars reviewed 1 week ago
Suzyz40 Miami, Florida
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796 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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No Address
1 review
2 of 5 stars Reviewed 6 days ago NEW

There is no hospitality from Lunar 8 staff (restaurant for breakfast), no instance service, under many circumstances, they even choose not to respond and walk away like zombies, less food choice and below average facility there as well. But service of front desk staff is nice.

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Reto B, Director of Operation at Fairmont Beijing, responded to this review

Thank you for your review and kind words regarding our Front office staff. We are very happy you stayed with us but concerned with the service you experienced specially in Breakfast. We have raised you experience with our Executive Team and we are working in avoiding this kind of incidents. I hope you future trips will bring you back to... More 

Miami, Florida
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Beautiful room, amazing bathrom, superior food - Had the best massage of my life here!! Really a paradise in the middle of Beijing! A few blocks from China World Center. . Go to the Altitude Bar on the 80th floor and enjoy the view!

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Reto B, Director of Operation at Fairmont Beijing, responded to this review

Dear Suzyz40 Warm Greetings from Fairmont Beijing. Thank you very much your kind review and considering our hotel "as good as you can imagine". We are certainly delighted that we could be a part of a memorable stay. It's nice to see that the Sap team took great care of you . Again, thank you so much for your wonderful... More 

Adelaide, Australia
1 review
5 of 5 stars Reviewed 1 week ago

We arrived early from a flight and although the check in time was not only 3hour later the receptionist gave us a room. Concierge was so helpfull Mavis helped us to book a tour which was outstanding. We went to the Spa and had a treatment Melissa was my therapist perfect she explained what i have and her english was... More 

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Reto B, Director of Operation at Fairmont Beijing, responded to this review

Warm Greetings from Fairmont Beijing. Thank you very much your kind review and considering our hotel the best stay on you trip. We are certainly delighted that we could be a part of a memorable vacation trip and deliver the finest that Beijing has to offer. It's nice to see that the Concierge and Spa team took great care of... More 

GoldenGate-SF
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Loved everything. Amazing rooms, perfect location for touring, outstanding breakfast buffet and friendly staff. Our friends agreed this was one of the highlights of China! Stayed at several other hotels in China and none compared with Sofitel Xian being the most unacceptable.

Review collected in partnership with Fairmont Hotels & Resorts

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Michael G, General Manager at Fairmont Beijing, responded to this review

Dear BC4tennis, What an honor to receive a 6 star rating! I am elated that you had a pleasant stay with us in Beijing and enjoyed the rooms, tour, buffet and friendly staff. We hope that you have the chance to come back and visit us soon and it our pleasure to be one of the highlights during your trip... More 

London, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent Fairmont property. I upgraded to a corner suite and it was spectacular. Huge, comfortable rooms. Only minor quibble was the poor English of the person who answered the phone, kept having to hand over my question to someone else. Seemed like an unnecessary step. But, still not big enough of an issue to make me rate... More 

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Michael G, General Manager at Fairmont Beijing, responded to this review

Dear Brainspotter, Thank you so much for your 5 star review! I am delighted to hear that you enjoyed the upgrade to our one bedroom suite and found our product spectacular. In regards to the minor quibble, we are currently providing complimentary English courses for all our colleagues to develop them and enhance their engagement with our guests. With that... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The rooms are nice and it is in an ok location. The restaurants in the hotel are not great...way over priced for what you get. The spa in the hotel was weird...the girls working there had really strange etiquette...Fairmont's normally have great spas but this was definitely the weirdest I've been to. I would stay here again but I don't... More 

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Joe H, Director, Rooms Division at Fairmont Beijing, responded to this review

Dear cjchin, Thank you for sharing your feedback with us. I have sent you a private message to gather more details in regards to your stay but have yet to hear back from you. I am quite taken back by your review as it is the first time I've received such feedback in regards to our Spa. In any case,... More 

Cape Town
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Currently staying in this hotel having been a guest on a number of occasions since 2012. Rooms and cleanliness are top notch but notice service level seems to have slipped a tad. I arrived past midnight and there was no one to help with my luggage at the main entrance. After check in, again no one asked if I needed... More 

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Joe H, Director, Rooms Division at Fairmont Beijing, responded to this review

Dear ceres_8, Thank you for sharing your feedback with us. First, I want to thank you for being a loyal guest of Fairmont Beijing and it's always our pleasure to welcome you back. The issues you highlighted in regards to the service experience is very concerning but we appreciate your feedback as it is important to us and our guests.... More 

England
Top Contributor
128 reviews 128 reviews
53 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Myself and wife booked this hotel for a 3 night stay as part of my 30th Birthday celebrations. We booked a gold room so had access to the Fairmont Gold Lounge. Prior to arrival I exchanged a few emails with the assistant reservations manager who was very helpful, along with the chief concierge in arranging airport transfers and tours during... More 

Was this review helpful? Yes 2
Joe H, Director, Rooms Division at Fairmont Beijing, responded to this review

Dear Jonnym_7, Warm Greetings from Fairmont Beijing. Thank you very much your kind review and considering our hotel "one of the best". We are certainly delighted that we could be a part of a memorable birthday celebration and deliver the finest that Beijing has to offer. It's nice to see that the Fairmont Gold team took great care of you... More 

Rancho Santa Fe
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Faimont Beijing March 4-10, 2015 it was the most amazing experience. We stayed in a Fairmont Gold Junior Suite with access to the Executive Lounge. Cody Chai worked in the Lounge and always made sure we had what we needed. He was so kind and helpful on every level. He even went out of this way... More 

Was this review helpful? Yes 1
Joe H, Director, Rooms Division at Fairmont Beijing, responded to this review

Dear ssunshine52, What a fantastic review! We are so happy that you enjoyed your stay with us and flattered by your 6 star rating! Cody Chai, our Fairmont Gold Supervisor is truly one who delivers on a personalized level. He seeks to enhance the guest experience everywhere possible, ensuring that he exceeds expectations from every interaction. When we shared your... More 

Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited Beijing in March 2015 with my son and stayed at the Fairmont Beijing. We booked a room on the Gold Floor which was a large corner unit. Very nicely appointed room with all of the amenities that you would expect in a first class hotel. The service was flawless, particularly from the Gold Lounge staff. They were very attentive... More 

Was this review helpful? Yes 2
Michael G, General Manager at Fairmont Beijing, responded to this review

Dear 830david, Thank you so much for taking the time to write such a wonderful review in regards to your recent stay with us. It was truly an absolute pleasure welcoming you and your son to our hotel and I do hope you frequent your trips to Beijing more often. As you experienced, we strive for excellence and put a... More 

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