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Golden Phoenix Hotel Beijing

#3,198 of 5,457 Hotels in Beijing
No.27 Litian Road, Shunyi District, Beijing 101317, China
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Golden Phoenix Hotel Beijing
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Ranked #3,198 of 5,457 Hotels in Beijing
A recent review
3 of 5 stars Reviewed January 8, 2015
Kosta-Macedonia Skopje, Republic of Macedonia
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132 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The staff don't understand even the most basic customer service. They were rude and unhelpful. The hotel itself is your standard Chinese biz hotel. No thrills. Really the issue is the staff, just the worst. Very few speak English, manager is rude. Can't say it enough, terrible experience. DO NOT STAY HERE

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Clarion, Pennsylvania
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed January 17, 2015

Delayed Air China flight; missed connection; they put us up in this awful place. Very few staff speak any English and those 10% that do are hard to understand. Housekeeping is at very low standard. Non-smoking room reeked of smoke and had ashtrays. I asked for move and they said all rooms non-smoking but guests smoke anyway so they put... More 

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Skopje, Republic of Macedonia
Top Contributor
100 reviews 100 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 8, 2015

This is for the Beijing Airport... Awful experience, disorganized place, people that should not work there, no sense of direction, no thinking out of the box, simply, DON’T EVER EVER GO THERE… As for the hotel, the people were nice, but you must pay money if you don't want to stay in the room wit a stranger. The food was... More 

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alberta
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed January 5, 2015

Our flight from Beijing to Manila was cancelled due to bad weather in December. Air China booked this hotel for us. We stayed for 2 nights but it felt like an eternity. We arrived there with a hundred other people, it was chaotic. The front desk can't even speak English! There were 5 of them and only 1 person can... More 

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 29, 2014

We were checked into this hotel as our flight was cancelled. Very disappointing - sink blocked, long hairs in shower and in the bed. It's obvious that is is a captive market and they don't have to try!

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Geoje, South Korea
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 12, 2014

If you are the kind of person that is stuck due to delays, this place is close to the airport & as indicated by many with free shuttle service! If you though are the kind of person, that expects a good experience, then think again! The Hotel though place very well central, is not the type of hotel I recommend,... More 

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New York City, New York
Top Contributor
64 reviews 64 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 19, 2014

We were sent to the Golden Phoenix by Air China when we missed our flight connection and had to wait until the following day to leave Beijing. The hotel is located about a 10 minute drive from the airport. We were given a very large room (probably a junior suite). It included a sitting area and 1 1/2 bathrooms. The... More 

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Karachi
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 16, 2014

Many reviews are negative about this fine hotel, but I don't think so. This is very good hotel for your short stay. Near to airport and their free shuttle service is awesome. They picked us from Beijing airport very smoothly and drop us to their hotel. Counter staff was very helpful. They gave us very good and clean room to... More 

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Sandhurst, United Kingdom
Top Contributor
167 reviews 167 reviews
40 hotel reviews
91 helpful votes 91 helpful votes
1 of 5 stars Reviewed November 12, 2014

I think this is the worst hotel I have ever stayed in. We were bumped off our Air China flight to Xi'an & put in this hotel over night. Many rooms were internal, no windows at all. Beds had dirty bed linen covered in long black hairs & mattress as hard as lead. Dinner supplied in horrible big room with... More 

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1 review
1 of 5 stars Reviewed October 27, 2014

If you have a choice; do not book this hotel. Chances are you are reading this because the airlines messed up your flight. First off there is only Internet in the lobby. Second if you are solo they will give you a room with a stranger. Third the free buffet is worse than dog food. Fourth if you order a... More 

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