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Park Plaza Beijing West

No.17 Xicui Road, Haidian District, Beijing 100036, China
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Park Plaza Beijing West
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179 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Get in to Beijing International Airport and need to get to your hotel fast, and cheaply? Just take the Airport Express, change two lines, and you are there in about an hour, and you only pay about 29 RMB. This is a slightly better than average hotel. It's located in the posher part of central-western Beijing and comes with all... More 

Helpful?
Thank dbc1075
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the time to share your comments during your recent stay on TripAdvisor.We are pleased on your overall experience with us,I've have shared your feedback withthe rest of the hotel team for their perusal.With regards with your observation while having breakfast,during preparations some chinese foods need to be steamed or braised before being served for... More 

Boxford, Massachusetts
Level Contributor
152 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed December 29, 2015

We stayed at this hotel on a group tour for five days. The lobby is quite attractive but it was really cold while we were there. The front desk staff wore their coats at all times. The lobby bar was uncomfortably chilly. This contrasts with our room which was hot! We had to open the windows on a snowy day... More 

Helpful?
Thank BarbWas
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank your for taking your time to share your comments on your recent stay at Park Plaza Beijing West during your recent visit on TripAdvisor. I've have shared your experience with the individuals concerned for corrective actions Once Again,Thank You for feedback on your overall experience and look forward in welcoming you back when your travels allows to... More 

bangor australia
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 16, 2015

I'm in Beijing. Not an attractive city but the location isn't that good, footpath out the front not in good condition. Our balcony door wouldn't open full to get out. Not that you would want to sit on it and enjoy the sunshine! Foyer /entrance area grand enough. reception set off to one side near lift lobby so that explains... More 

Helpful?
Thank missie0
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for sharing your feedback during your recent stay at Park Plaza Beijing West on TripAdvisor. Your comments have been shared with the hotel's team for review.As you mentioned,unfortunately repairs were being conducted around the hotel's premises by the local district.Due to the hotel room layout and design of minimal balcony space,we have been required to restrict/close... More 

Level Contributor
1 review
3 of 5 stars Reviewed December 13, 2015

The hotel, quite nice, its a chinese 5 star so close to a 4 star in australia, the staff do not speak any english, they charged us over 450rmb to clean sheets as my wifes hair dye had run a litle onto the sheet and pillow case, we have had this happen in hotels all around the world, but never... More 

Review collected in partnership with Park Plaza Hotels

Helpful?
Thank Brett M
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the time to shre your comments on TripAdvisor during your stay.I have shared your experience with the linen service and wake-up call with the individuals concerned.At times when traveling with a tour, the tour guides request wake up calls for their respective group members,due to time constrains on the daily schedules set. Once Again,Thank... More 

Castalla, Spain
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 1, 2015

Travelled with a group and found the hotel to be very satisfactory. Reception spoke a litlle english and were very helpful to one couple who needed to change rooms. The only meals we had in the week were breakfast and it catered to all tastes, Western and Asian. As mentioned in previous reviews the bathrom had a glass window but... More 

Helpful?
Thank Carolyn O
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank your for taking the time to share your feedback at Park Plaza Beijing West on TripAdvisor.Your overrall experience during your stay has been shared with the hotels team. Once again,Thank You for your comments,and looking forward to welcoming you back to Park Plaza Beijing West whe your travels allows. Warmest regards, More 

Melbourne, Australia
Level Contributor
251 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed November 28, 2015

not a bad hotel but lacking in a few basic items. Ie showers did not drain and flooded bathroom, mini bar was locked, toilet would not flush properly. Breakfast was quite nice and so was the two for one long iced teas in the bar. Great dumpling restaurant just across the road

Helpful?
Thank ironian
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the tIme to share your comments on TripAdvisor during your recent stay.I sincerely apologize for the inconveniences encountered with your room accomodations.I have discussed your observations with the departments concerned to insure such mishaps do not occur again.We are glad you enjoyed our breakfast array,as well as the beverages at the bar. Once again,Thank... More 

Canberra, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 22, 2015

Great hotel, located relatively close to the centre of Beijing. The hotel room was clean and beautifully presented. Great bathroom and shower. Spacious bedroom. There is a supermarket nearby with good prices. Staff spoke English and were helpful. Seems to cater for business audience, but good for families as well.

Helpful?
Thank LyaraJ
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank You for taking the time to share your comments during your recent stay on TripAdvisor.We are pleased on your overall experience with us.I've shared your feedback to the delight of the hotels team. Once Again,Thank You for your comments,and looking forward to welcoming you back to Park Plaza Beijing West when your travels allows. Warmest regards, More 

Wollongong, Australia
Level Contributor
542 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
4 of 5 stars Reviewed November 10, 2015

Our first three nights in China were spent at this 5 star hotel. While not centrally located, it was convenient and provided a good quality of accommodation in a newer part of Beijing. Like all hotels we stayed at in our two weeks, the Chinese have tried to emulate western hotels in design and appearance. Certainly this hotel was western... More 

Helpful?
Thank Eddie O
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank You for sharing your comments on TripAdvisor,during your recent travels to China.We are glad you enjoyed your accomodations and wifi service throughout the hotel.However it seems that we were not up to the standards in our restaurant and for this reason,please accept my apologies.I have noted your comments and passed them to the indivuals concerned for corrective... More 

Crewe, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 28, 2015

This hotel is quite central for you to do some walkabout and shopping. There are also plenty of chances to grab something to eat if you are tired of the same menu all the time. There are plenty of western 'eateries' around here. Back to the hotel, the check in was efficient and there were plenty of sizeable elevators to... More 

Helpful?
Thank KPR1955
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the time to share your comments on TripAdvisor during your stay. We are pleased that you enjoyed your stay with us, i have shared our observations on the windows issue, on our next schedule external cleaning with the individuals concerned. Once again, Thank you for your feedback and looking forward in welcoming you back... More 

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