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Park Plaza Beijing West

No.17 Xicui Road, Haidian District, Beijing 100036, China
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153 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubuque, IA
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 4 nights at this hotel while we toured the area. It is a very nice hotel and the rooms were very comfortable. The breakfast was good and the service was excellent. The only issue we had was the distance from the major tourist attractions. It took us 2 1/2 hours to get from the airport to the hotel... More 

Was this review helpful? Yes
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for sharing your overall experience at the Park Plaza Beijing West with us. I've shared your comments with our team on their efforts. As you mentioned, Beijing traffic could be a trying experience for any traveler, as any other big capital in the world. Once again, we thank you for your business and hope to see... More 

Rockford, Illinois
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 13, 2015

There is large picture window between the room and the shower which I didn't care for, but there is a shade that lets you get privacy once you find it. The Internet was reliable and I was able to upload photos to the cloud relatively quickly. The beds are comfy and our room is clean. There are plenty of outlets... More 

Was this review helpful? Yes
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you so much for taking the time to review Park Plaza Beijing West.Your positive comments regarding your overall accommodations and Food & Beverage experience has been shared with the hotels operation team for review,With regards with the mishap in the corridor,Please accept our sincere apologies on my behalf. Once again,We thank you for your business and hope... More 

Port Hope, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 2, 2015

Stayed here in Nov. 2014 with a tour group with Grand Circle Travel from the USA. Food was included and was good, especially breakfast. Staff were pleasant and helpful. Room was lovely and clean. We were with a group and transportation was provided so navigating the city wasn't an issue. Had a gigantic king size bed that was surprisingly comfortable.... More 

Was this review helpful? Yes 2
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the time to review Park Plaza Beijing West. Your positive comments regarding your overall experience on breakfast and accommodations have been shared with the hotel operations team. Once again, On behalf or our entire Park Plaza Beijing West team,We thank you for you for your business and hope to see you again when your... More 

Hobart, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 26, 2015

We stayed here in May 2015 as part of the Great Wall Marathon contingent. The hotel room was very comfortable with adequate air conditioning and we didn’t have any issues with stale cigarette smells in our room as some in our group reported. Beijing can be a problem for English only speakers and we had mixed results communicating with hotel... More 

Was this review helpful? Yes
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank You for sharing your detailed experience at Park Plaza Beijing West with us! Your feedback is very important to us and I have personally shared your comments with our team for corrective actions as needed.As you mentioned Beijing traffic could pose an issue for any traveler that would like to explore the tourists attractions. Once again,On behalf... More 

Derby, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2015

Hotel room nice and clean , kettle wasn't working and it turned out to a faulty socket , which wasn't fixed during our 4 day stay. Lights seemed very temperamental and hard to wok out .the mini bar was locked and was eventually unlocked .a local market was nearby selling food , clothes and house hold items , well worth... More 

Was this review helpful? Yes 1
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest: Thank you for taking the time to share your commens on Trip Advisor. We have noted your feedback and will most definitely look into improving the areas you mentioned. On behalf of our entire Park Plaza Beijing West, we thank you for your business and hope to see you again when your travels brings you back to Beijing! More 

Fayetteville, Arkansas
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 21, 2015

We are traveling with Grand Circle Cruise Lines. They are great and all arrangements which eliminated any problems we might have had. Granted the staff speaks limited English but you need to remember we are in their country, they can't be expected to know all languages . If you travel in the U.S. you may find only English is spoken.... More 

Was this review helpful? Yes 1
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, I would like to take this opportunity to thank you for your time and valuable feedback on your overall experience while touring Beijing.I have passed your comments to our hotel team for commendations in room cleanliness and breakfast.Unfortunately as you mentioned,due to mandatory government regulations in place we are not able to comply fully on the A/C services... More 

Glasgow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 11, 2015

Actually boked this hotel based on Tripadvisor reviews we had read prior to our trip to China. Upon arriving, we experienced an issue with regards to none of our bank or credit cards being accepted by their card machines. This was slightly weird since all of our cards had worked during our time in Shanghai and wasn't the best start... More 

Was this review helpful? Yes 1
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the time to review Park Plaza Beijing West! I most certainly appreciate your feedback regarding your stay with us. I do apologize for the delay with regards to the credit card approval process during check in, and the heating issues that occurred during your stay.I have noted your constructive comments and have forward them... More 

London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed February 5, 2015

first impression was good nice looking foyer. Room was a bit scruffy with bits peeling off the décor. The grouting around the bath needed to be renewed. Not impressed with reception staff, one of them raised her voice to me when I asked for the return of my passport, none of the seemed capable of doing anything without asking someone... More 

Was this review helpful? Yes
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Warm Greetings from Park Plaza Beijing West! We appreciate your business and the time you took to share your experience with us. I would like to apologize for the overall experience with your room and at the reception desk.I have noted your valuable comments and will most definitely address these issues with the individuals concerned. Once Again, Thank... More 

London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 19, 2014 via mobile

the hotel is fine even if it does have the feel that's maybe geared towards business rather than leisure use. Clean and modern but it's a fair distance away from the very centre (near the 3rd ring road from recollection) although there is a metro station some 15 mins walk away. Air con was not operating even though weather was... More 

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