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Park Plaza Beijing West

No.17 Xicui Road, Haidian District, Beijing 100036, China
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Best prices for: 1 room 1 guest
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Park Plaza Beijing West
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Park Plaza Beijing West
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147 reviews from our community

Traveler rating
    38
    69
    34
    1
    5
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fayetteville, Arkansas
Top Contributor
103 reviews 103 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are traveling with Grand Circle Cruise Lines. They are great and all arrangements which eliminated any problems we might have had. Granted the staff speaks limited English but you need to remember we are in their country, they can't be expected to know all languages . If you travel in the U.S. you may find only English is spoken.... More 

Was this review helpful? Yes 1
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, I would like to take this opportunity to thank you for your time and valuable feedback on your overall experience while touring Beijing.I have passed your comments to our hotel team for commendations in room cleanliness and breakfast.Unfortunately as you mentioned,due to mandatory government regulations in place we are not able to comply fully on the A/C services... More 

Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 11, 2015

Actually boked this hotel based on Tripadvisor reviews we had read prior to our trip to China. Upon arriving, we experienced an issue with regards to none of our bank or credit cards being accepted by their card machines. This was slightly weird since all of our cards had worked during our time in Shanghai and wasn't the best start... More 

Was this review helpful? Yes 1
Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Thank you for taking the time to review Park Plaza Beijing West! I most certainly appreciate your feedback regarding your stay with us. I do apologize for the delay with regards to the credit card approval process during check in, and the heating issues that occurred during your stay.I have noted your constructive comments and have forward them... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed February 5, 2015

first impression was good nice looking foyer. Room was a bit scruffy with bits peeling off the décor. The grouting around the bath needed to be renewed. Not impressed with reception staff, one of them raised her voice to me when I asked for the return of my passport, none of the seemed capable of doing anything without asking someone... More 

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Neftali B, General Manager at Park Plaza Beijing West, responded to this review

Dear Guest, Warm Greetings from Park Plaza Beijing West! We appreciate your business and the time you took to share your experience with us. I would like to apologize for the overall experience with your room and at the reception desk.I have noted your valuable comments and will most definitely address these issues with the individuals concerned. Once Again, Thank... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 19, 2014 via mobile

the hotel is fine even if it does have the feel that's maybe geared towards business rather than leisure use. Clean and modern but it's a fair distance away from the very centre (near the 3rd ring road from recollection) although there is a metro station some 15 mins walk away. Air con was not operating even though weather was... More 

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Bartlett, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 19, 2014

Nice room. Comfortable bed. Amenities include: iron & ironing board, refrigerator, electric kettle, hair dryer, free bottle of water. The full picture window between the bedroom and the bathroom was puzzling---but there is a shade that can be drawn. Overall lighting is a problem. The room lights are recessed and do not give off much light. Lighting in the bathroom... More 

Was this review helpful? Yes 3
Bucharest, Romania
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2014

Nothing to complain, except the way people at the reception desk are prepared for foreign travellers. They don't speak a very good English and they don't know much about Euro (currency). At the check in, a girl at the reception desk, who's English was terrible, insisted that I should leave a deposit of 500 euros for 5 nights and, I... More 

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Kelowna, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 30, 2014

Stayed here during a Asian cruise trip as the port can be about a 3hr. drive each way. Very surprised with how great the room was because we had a good rate. Requested and were given an grade to an upper floor because of busy neighborhood, room was very quiet. Huge and lovely breakfast included in the price. Also included... More 

Was this review helpful? Yes 1
melbourne
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 28, 2014

We arrived at this hotel after a very long time travelling and were very upset with the fact that the air conditioning didn't work. It turns out that the Beijing authorities don't allow the temp to be turned down because it was autumn. The front desk sent a fan to the room, they also opened the door to the belcony,... More 

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North Carolina
Top Contributor
57 reviews 57 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 21, 2014

Stayed here with a group and like other reviews the only real problem was the lack of AC. We had a couple of meals on our own and found he food to be excellent and inexpensive. The location of the hotel was such that it was near a couple of malls and restaurants. A nice location to be able to... More 

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 15, 2014

This was the third hotel we stayed in during our China trip with a Wendy Wu tour. By this time we were accustomed to Chinese style hard beds. At first glance the room was excellent. It looked modern and clean. The window through to the shower from the living area was an interesting touch, but there was a blind in... More 

Was this review helpful? Yes 2
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