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Novotel Beijing Sanyuan

4.0 of 5
Hotel website
Tower 18, No. 5 Shuguang Xili, Chaoyang District | Subway SanyuanQiao Station Exit D, Beijing 100028, China
Special Offer
30% off + RMB100 voucher
Novotel Beijing Sanyuan
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Ranked #300 of 5,488 Hotels in Beijing
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bangkok, Thailand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Room and breakfast were ok. Better than other chain 4 stars hotel in China. However, bed is too hard and not suit side sleeper like me well. They also put your head pillow in closet where my colleague didn't find it and was slept with side pillow for 2 nights.

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Travelers are raving about these Beijing hotels

Bucharest, Romania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 25, 2015

worst experience in a novotel! only ,,plus,, was that the hotel is located right next to the subway and it's the same station for the airport express - the train that goes directly to the airport. but to get to the tiananmen you should take the subway for 13 stations. now.. the ,,minuses,,: the staff at the reception speaks very... More 

Was this review helpful? Yes 1
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear bio_up,at, Thank you for taking the time to rate your recent stay at Novotel Beijing Sanyuan and please accept our sincere apologies for some of the shortcomings. You mentioned very relevant points (Welcome drink, price of printing) that we will review shortly. Could you please provide us more information regarding your room number or booking confirmation (Family name or... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2015 via mobile

Hi Guys, A few feedback points from our stay Air conditioning was not sufficient to cool the room through the night, room was still warm in early hours of the morning making our sleep very unpleasant Upon arrival the room had a very distinct non cleanliness smell, possibly associated with a large stain on the carpet Not maintained: lights falling... More 

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Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear. Mr. Alexwsyd, Please accept our sincere apologies for the maintenance issues you encountered during your most recent stay. The air-conditioning has been re-checked throughout the hotel and it appears to operating with no major issues. Is it possible that you may be able to share directly with us your room history so that we can further investigate this matter,... More 

Shanghai, China
Level Contributor
47 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 6, 2015

Booked this hotel mainly for its close distance to Beijing Capital airport, while not too far from the congested main downtown. Booking on Accor's website is always easy and reliable. Checked in very late at night and didn't have the chance to explore facilities of the hotel. However, check-in by the overnight duty manager was smooth and I got the... More 

Was this review helpful? Yes
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Live & Dive, We sincerely appreciate you took the time to rate your past stay in our Hotel and welcome your constructive comments. Looking forward to welcome you again. Best regards, Daniel Lai Hotel Manager More 

London, United Kingdom
Level Contributor
107 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 2, 2015

This is a good hotel located on the express train from the airport. Station only 50 meters away. The staff are helpful and when I complained about a shower not working and AC failing I had engineers in my room within 5 minutes so very impressive. Also when the Wifi was weak a manager was in my room within 10... More 

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Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Mr. Bob M, Your compliments on the reactivity of the team will be passed to our colleagues which we are sure will be greatly motivated to carry on same spirit for future guests. On another hand, we thank you for bringing up the breakfast issue that we will subsequently discuss and fix with our Food & Beverage team. Once... More 

Taipei, Taiwan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 1, 2015

From Airport to Hotel you could take airport express directly arrive hotel, only 1 or 2 stops with RMB 25.-/ person, about half an hour. The department next door could fulfill the eating issue. Service from front desk is average poor, from experience of check-in & check-out, usually need to wait 5-10 min. Room is clean.

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Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Michael W, Thank you for spending time rating your past stay in our hotel. We welcome your precious feedback and will work closely with our Front Office team to see how we can improve the mentioned areas. In the meantime, should you plan to travel to Beijing feel free to contact us directly at h6280-sm@accor.com . Best regards, Daniel... More 

Valdagno
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 21, 2015

The hotel is in a good position, just out of The D subway exit at Sanyuanqiao, where you can find also the express train for the airport, but it is going out of maintenance, my room was dirty and the shower didn't work well, it as been an hard job to have it. Also the bathroom sink was out of... More 

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Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Maxan 1971, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It seems that you encountered several issues during your stay related to the room itself, could you please share with us... More 

Hong Kong Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 20, 2015

Paid extra to stay on the premier floor. Hoping for a bit more service and privacy. A lounge on the 20th floor that is poorly managed. Food stale and horrible selection. Rooms were smelly with a terrible dirty carpet smell to accompany. The elevator smelled like leftover Chinese food 24/7. This hotel really needs to upkeep better. My office is... More 

Was this review helpful? Yes 1
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Mr. Tony. W, Please accept our apologies for the poor experience of your recent stay with us. Whilst we will of course address the maintenance & odor issues in Public areas, could you also please let us know if you have any particular suggestion on how to improve the Food offer at Premier Lounge or if there was specific... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 8, 2015

Hotel is located right next to the D exit of Line 10 subway. Taking the Airport Express from T3, you will be in the hotel in half an hour. This is a perfect location to avoid the city traffic jam but being close enough to to the city centre. There is a very nice shopping mall "Phoenix Mall" that is... More 

Was this review helpful? Yes
Daniel L, General Manager at Novotel Beijing Sanyuan, responded to this review

Dear Joeksyuen, Thank you for taking the time to comment positively on your recent stay. Should you plan to visit Beijing again, feel free to contact us directly at h6280-sm@accor.com for any assistance. Sincerely yours, Daniel Lai Hotel Manager More 

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