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Hotel Jen Upper East Beijing

#63 of 5,545 Hotels in Beijing
Certificate of Excellence
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No.2 Dongsihuan North Road, Chaoyang District, Beijing 100016, China (Formerly Traders Upper East Hotel,Beijing)
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1 room 1 adult
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Hotel Jen Upper East Beijing
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415 Reviews from our TripAdvisor Community

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New York City, New York
1 review
1 of 5 stars Reviewed 5 days ago NEW

Bathroom wall is not clean. Room has smoke odor even booked a non-smoking room. Service staff is friendly but not very efficient. Location is odd, hard to get to anywhere. Very few dining establishment around. Disappointed.

Review collected in partnership with shangri-la.com

Helpful?
Thank E2278ZVsean
United Kingdom
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel quite modern, I got a bit confused as to who were staff and who was a guest as the staff have a very casual uniform! At one point I could not identify the concierge. Buffet was good at least you could see and taste before you eat! Hotel will arrange for bus/car to visit Great Wall. Staff friendly and... More 

Helpful?
Thank Wasitme
Cheshire, United Kingdom
Level Contributor
89 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 stars Reviewed 1 week ago

Certainly a better hotel than many others I've stayed in in Beijing but situated on the outskirts of the main city. Nothing nearby to walk to although taxis are cheap enough (get them to always use meter..not easy). Found the room clean, comfortable and quiet despite being next to a very busy highway. However the room are exceptionally warm even... More 

Helpful?
Thank Flyingbird9
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Time for another review after been almost in and out of this hotel for a year. I'm still very satisfied with most of my stay, slight hitches for one or two shorter stay but quickly sorted out when complaints were raised. (I can be over demanding at times) Club Lounge is still my favourite hangout for the evening with ever... More 

Helpful?
Thank Adrian N
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Adrian N We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. It is so encouraging to our team to hear such positive comments like yours. We are looking forward to welcoming you back again soon for another memorable stay. Best regards Alan More 

Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 5, 2016

My husband and I were part of a Panda Vacation tour and stayed 3 days at this hotel. Its location gave our tour bus easy access to the freeway and places of interest on our itinerary. The buffet breakfast provided a variety of western and Chinese choices to please the differing preferences in our group. Our days and evenings were... More 

Helpful?
Thank MMK014
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear MMK014 Thank you so much for taking the time to tell us about your stay at Hotel Jen Upper East and providing us with a wonderful and detailed review. We are thrilled that you and your husband had such a great time with us in Beijing. We hope that you had recovered fully by now and ready for your... More 

Cardiff, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed January 3, 2016

Hotel Is only 20 mins from the airport. Other wise on the freeway next to a petrol station. nothing to see and no where to go. ALL rooms are non-smoking, which is strange for China. rooms are clean a/c - heating works. As usual for China television limited and internet totally controlled and very very limited. Heads up if you... More 

Helpful?
1 Thank dean l
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear dean I Thank you for taking time to review us on Trip Advisor. It is regrettable if our team members had not convey the direction to you. The subway is in fact located within 15 minutes walking distance from the hotel and we also provide complimentary shuttle services to Beijing's major shopping centre and city interests. Back in June... More 

Colombo, Sri Lanka
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2016 via mobile

Hotel is currently under construction the reception area looks like it's been hit by the tsunami. Beijing air Is absolutely polluted and its merely impossible to breath when outdoors but the the rude incompetent staff at the reception doesn't seems to even care when they say face masks are not provided to the guest. The reception stuff act as though... More 

Helpful?
Thank tammywarkuss
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear tammywarkuss Thank you for taking the time to write to us following your recent stay. We are indeed doing some upgrading work overnight in the hotel lobby and regret if it had caused any inconvenience for your crew arrival. However it is concerning to learn about the encounter with our team member during your stay. We usually receive much... More 

Buckingham, United Kingdom
Level Contributor
229 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed December 30, 2015 via mobile

Large average hotel Room ok. V hot even with a/c turned down. Bed with duvet & blanket??? Bathroom basic & not very clean. Cheap thin towels. TV hopeless unless you speak Chinese. Internet free but not good. Good gym. Good restaurants. Staff don't really speak English, but then I don't speak any Chinese....

Helpful?
Thank Sarahws888
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Sarahws888 Thank you for taking the time to write to us following your recent stay. We appreciate your comments on the health club and restaurants. However it certainly come as a shock to read of your experience with the set up and amenities. We would very much like to ensure this is not repeated and so any additional details... More 

Madrid, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 29, 2015

Not a bad hotel...not really international though. Location isn't the best, but can get Metro or a taxi to/from the interesting areas. Gym and pool are ok. The price/value ratio is pretty good. I'd stay here again....

Helpful?
Thank U8198AVpaulm
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear U8198AVpaulm Thank you for choosing Hotel Jen Upper East for your recent visit to Beijing. I appreciate you taking the time to review us on Trip Advisor. I am delighted you had an excellent stay with us and very much enjoyed our facilities and convenience to the various attractions. There are also more than 20 restaurants within a 10... More 

Shanghai, China
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 25, 2015

Hotel Jen Upper East was very clean and modern with good rooms. They were not necessarily spacious, but they certainly did the job. The breakfast was very good. There is an entertaining bar attached to the side of the hotel, and it is pretty close to a large shopping mall with good food options. The service was quick and efficient.

Helpful?
Thank anthonyreich
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear anthonyreich Thank you so much for taking the time to share with us about your stay at Upper East and we are thrilled that you had a great time with us in Beijing. We are so happy that you had the chance to take advantage of all the amenities the hotel has to offer and that our team was... More 

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