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Hotel Jen Upper East Beijing

#48 of 5,465 Hotels in Beijing
Certificate of Excellence
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No.2 Dongsihuan North Road, Chaoyang District, Beijing 100016, China (Formerly Traders Upper East Hotel,Beijing)
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Hotel Jen Upper East Beijing
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Hotel Jen Upper East Beijing
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328 Reviews from our TripAdvisor Community

Traveler rating
    165
    124
    30
    5
    4
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146
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (328)
  • Mar-May only
    (100)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (87)
  • Dec-Feb only
    (62)
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Brunei-Muara District, Brunei Darussalam
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

The hotel was very clean and the staff very helpful. No issue was too much for the hotel. Room service was quick and food was fantastic. The view was superb. I would have no qualms in recommending this hotel.

Was this review helpful? Yes 1
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear j0die22, We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. It is so encouraging to our team to hear such positive comments like yours. We are looking forward to welcoming you and your group back again soon for another memorable stay. More 

Ascot, United Kingdom
Top Contributor
85 reviews 85 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Nice hotel with good sized, clean rooms with large windows which allow lots of light in. Concierge was very helpful on arrival and helped us directions to places around the hotel and got us a tour guide for the following day. This guide took us to The Forbidden City, took us around, explained the history of this amazing place. It... More 

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear RJC6464 Thank you for your kind note on tripadvisor.com. We very much appreciate your feedback on your time with us and happy to learn that enjoyed the amenities we had to offer. Although we were concerned to read about your experiences in the Chinese restaurant. I have asked our Food and Beverage Manager to investigate the events you describe... More 

Moscow, Russia
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We've visited this hotel and it was everithing perfect! A view from the room is beautiful, breakfast was more than we could espect, if 1 accident would not happened in the beginning of our visit: when we arrived to the room we have given tips to the person (staff) who brought our baggage to the room - 5 euros, and... More 

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Nastena S Thank you for taking the time to write to us following your recent stay. It is concerning to learn about the incident that occured on your arrival. We usually receive much praise for our team members and it certainly come as a shock to read of your experience while here. Rest assured that detailed investigation is undergoing... More 

Hong Kong
Top Contributor
63 reviews 63 reviews
48 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here two nights - first impression was that it is quite close to the airport, so you do save about 10-20 minutes of extra time on the road. Of course this means that getting into town from the hotel means a longer commute. Previously known as Traders Hotel, it is now re-bradned to Hotel Jen. I suspect it... More 

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear greenflubber Thank you for choosing Hotel Jen Upper East Beijing for your recent visit to Beijing. I appreciate you taking the time to review us on Trip Advisor. First of all I am sorry to learn of the shortfall in service on arrival. I am equally disappointed that the food selections at breakfast did not meet with your satisfaction.... More 

Cairo, Egypt
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed there for almost 1 year and it was amazing stay.. the staff are very nice and helpful. The location was great and it's also near the bus station. The breakfast was fresh and nice. The room is cozy and comfy. Wifi is free but not fast. I will definitely recommend.

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear MoatazKhalid Thank you so much for your glowing review of Hotel Jen! We are so pleased you enjoyed your stay with us and took advantage of all the amenities on offer. Our team is looking forward to welcoming you back! Do let me know if I may personally assist with any future reservation at Hotel Jen Upper East Beijing. More 

Boston, Massachusetts
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment you arrive on the tree-filled property, you know this is going to be good. This hotel does it all right. Very thorough and expert front desk make sure you get a good quick introduction to the hotel. Even so far as to saying I hope I enjoy the pleasant view from my room. Which I did! Two... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear SouthEndGuy Thank you so much for your glowing review of Hotel Jen Upper East Beijing! I was delighted to learn that your expectations were exceeded and that you enjoyed the service as well as the physical attributes of Hotel Jen Upper East Beijing. I was particularly pleased to read the initiatives taken by our team members for you on... More 

London, United Kingdom
Top Contributor
248 reviews 248 reviews
229 hotel reviews
447 helpful votes 447 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My second stay here. It has changed names from the Traders Hotel to Hotel Jen, but everything else seems to be the same. Good room with a nice view of the small river nearby. I was very happy to have a bathtub this time, instead of just a shower. Wifi free but a little slow. Very few English speaking channels... More 

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Heb999, Thank you so much for coming back and taking the time to tell us about your experience at Hotel Jen Upper East Beijing. We are so happy that you had the chance to take advantage of the amenities that the hotel has to offer and that our team was able to provide friendly, attentive service during your stay.... More 

Crawley
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here en route to our final destination and it was a pleasant surprise. An airy lobby area gives you a real taste of the hotel as everything seems clean and efficient. Check in staff were friendly and informative and when we opened the door to our room, we were both pleasantly surprised. With two walls of windows, the... More 

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Absolut1969 Thank you for your kind note on tripadvisor.com We are flattered to learnt of your praises in regards to our product, facilities and services. Indeed delighted to hear that you appreciate the way we do things. The matter of the lack of spoken English in our cafe is disappointing to read and will need to be remedied at... More 

Uk
Top Contributor
98 reviews 98 reviews
65 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed overnight on a business trip. Friendly service, huge room and good facilities. Really good value, would definitely recommend. Pool lovely and v quiet, gym looked good too. Quite close to the airport

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear bruisyard We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. It is so encouraging to our team to hear such positive comments like yours. We are looking forward to welcoming you back again soon for another Jen experience. More 

uk
Contributor
12 reviews 12 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 23, 2015

The hotel is nice and the rooms are modern and clean with good beds. The only problem I found with my room 1112 was the aircon was not cooling the room even turned to the lowest it would go. As the weather was hot it made the room stuffy, this was a corner room so had windows on both sides... More 

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear airUK, Many thanks for having taken the time to share your feedback about your recent stay at Hotel Jen Upper East Beijing with the tripadvisor.com community. The change in weather had indeed undermine the performance of the airconditioning. Rest assured that our team are working on solutions to resolve the matter. I do apologize for the inconvenience this may... More 

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Other (39)
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