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Hotel Jen Upper East Beijing

#53 of 5,488 Hotels in Beijing
Certificate of Excellence
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No.2 Dongsihuan North Road, Chaoyang District, Beijing 100016, China (Formerly Traders Upper East Hotel,Beijing)
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Hotel Jen Upper East Beijing
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Hotel Jen Upper East Beijing
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348 Reviews from our TripAdvisor Community

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Traveler rating
    175
    131
    31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (348)
  • Mar-May only
    (100)
  • Jun-Aug only
    (99)
  • Sep-Nov only
    (87)
  • Dec-Feb only
    (62)
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Bracknell, United Kingdom
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I had a comfortable stay in this hotel, the rooms were clean and the bed very comfy. Notably the food in the Chinese restaurant I thought was out of this world and fairly priced. There may be other hotels in a slightly better location but I'd recommend a stay in this hotel.

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Nigel D Thank you very much for choosing to stay at Hotel Jen Upper East, Beijing. We are delighted to know that you are satisfied with the stay in general. Sincerely appreciate you spending time making comments for us and we look forward to seeing you again in the near future. More 

Japan
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

3rd time stay for business, this time is the first time after hotel branding change. Getting here by taxi is always tough as most of taxi driver doesn't know this hotel even if they see address in Chinese. Very honestly, dissatisfied that hotel looked downgraded. Restaurant buffet used to have more choices but this time both morning and night, most... More 

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear live_baby_live Thank you for your review following on from your recent stay with us. All your feedback is very valuable to us and will be addressed accordingly. Please do contact me personally on alan.ang@hoteljen.com in case you would like to share more directly with me. I do hope that you will accept my personal apologies on behalf of the... More 

Dubai
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Earlier known as Traders Upper East and recently rebranded to Hotel Jen, it's a wonderful place to stay. Pros: Decent sized rooms High speed Internet Wonderful staff and service Good breakfast Well maintained Cons: Not many dining options around the hotel. I found an online delivery service sherpa.cn which had some decent dining options and would deliver to the lobby.... More 

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Wins M We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. There are in fact more than 20 restaurants within a 10 minute walk from the hotel and we also provide daily shuttle bus that brings you to the main city centre during... More 

Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel wasn't my first choice but was lure to it by the promotion to upgrade to a club room and use the club lounge during the promotion month. Location wise may not be that convenient but calling a didi taxi was a breeze with the help of the concierge and the front desk. Also shuttle bus service is provided... More 

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Adrian N Thank you for your kind note on tripadvisor.com We are very much honored to have you staying with us. We are much flattered also to read of all your praises in regards to our services. We do indeed try to create a special experience for all of our guests; delightful to hear that you appreciate the way... More 

London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

It's a real shame that staff can spoil a visit to this hotel. The hotel itself and the rooms are lovely. The rooms have a good bathroom and a very comfortable bed with nice pillows and duvet. The hotel staff are not so great. Whilst queuing at reception a Chinese man pushed in front of me and the staff didn't... More 

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Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Bomss Thank you for your feedback on your time with us and happy to learn that you enjoyed the amenities we had to offer. Although we were concerned to read about your experiences whilst here. I have asked our Food and Beverage Manager to investigate the events you describe to understand exactly what took place and how our staff... More 

Colombo, Sri Lanka
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My experience with this hotel has always been a pleasant one ! The staff are helpful & warm , but at the same time give the guest the space & privacy he may crave for . The Rooms are spacious, clean, comfortable & quite . The hotels health care center is second to none .

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Seilani We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. It is so encouraging to our team to hear such positive comments like yours. We are looking forward to welcoming you back again soon for another memorable stay. More 

Sydney, Australia
Level Contributor
205 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I’ve stayed here once before, and don’t really have anything new to offer except --- the rebranding of this to Hotel Jen seems like a very bad idea. There is nothing inherently “hip” or “funky” about either the location or the property. So to move away from the Traders / Shangri La brands and into something more youthful seems like... More 

Was this review helpful? Yes
THUE, Lisa Ciao, Director of Communications at Hotel Jen Upper East Beijing, responded to this review

Dear manasicaje, Thank you for choosing Hotel Jen for your recent visit to Beijing. I appreciate you taking the time to write a review on Trip Advisor. We had acknowledged you comments regarding the brand (Hotel Jen Upper East Beijing was re-branded by Shangri-La Hotels and Resort in March 2015) and thank you for your comments and suggestion. All your... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here on a few occasions, rooms are clean and comfortable and decorated in a modern style. Only thing not clean was tea spoons and kettle, spoons stuck together with old coffee and noodles in the kettle. Bathroom large and clean, good water pressure in the shower, plenty of towels provided. Concierge tried to fleece us when arranging trip to... More 

Was this review helpful? Yes 1
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear minimoney Thank you for your review following on from your recent stay with us. Your comments have been taken seriously and a thorough investigation into the matter will be conducted. All your feedback is very valuable to us. Please do contact me personally on alan.ang@hoteljen.com in case you would like to share more directly with me. I do hope... More 

Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 22, 2015

I always choose Hotel Jen Upper East in Beijing due to its proximity to the airport but also my membership in Golden Circle. I received excellent service from the Concierge (Jimmy and Lucien), Cafe Noir (Erica, Rebecca and Serina) and Club Lounge (Anna, Merry and Cherry).

Was this review helpful? Yes
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear Ian S Thank you very much for choosing to stay at Hotel Jen Upper East, Beijing. We are delighted to know that you are satisfied with the stay in general and that our team were able to provide friendly, attentive service. Sincerely appreciate you spending time making comments for us and we look forward to seeing you again in... More 

Colombo
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 17, 2015

I checked in to this hotel after a long break. The hotel is rebranded with a different name " Hotel Jen" I noticed that the standards have improved tremendously and the staff make sure the guests expectation are met no matter how busy they are. The reception area is spacious and comfortable. Food is great. Rooms are clean and properly... More 

Was this review helpful? Yes 1
Alan_Ang_Ng, General Manager at Hotel Jen Upper East Beijing, responded to this review

Dear bell412slaf, Many thanks for having taken the time to share your feedback about your recent stay at Hotel Jen Upper East with the tripadvisor.com community. We are so glad to hear that you had such a memorable stay with us. I was particularly pleased to read the initiatives taken by Anna and her team at the club lounge. We... More 

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