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All 5,414 Beijing hotels

Ibis Beijing Sanyuan

3.0 of 5 Hotel   |   Building B, Fenghuang City, 5A Shuguang Xili, Chaoyang District, Beijing 100028, China (China International Exhibition Centre)
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Ranked #672 of 5,414 Hotels in Beijing
A recent review
3 of 5 stars Reviewed August 11, 2014
PlantationJohnny Qingdao, China
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452 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Qingdao, China
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 11, 2014

Second time at this Ibis, and sadly the rooms have not worn too well. But it is in a convenient location being very close to the Sanyuanqiao stop on the airport express and line 10 of the metro. (Walk around the back of the Novotel from exit D). 24 hour snacks and a bar advertised on the website but no....... More

Was this review helpful? Yes 1
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Plantation Johnny, We are glad to see that overall you were satisfied with your experience in Ibis Beijing Sanyuan. We take note of the lack of help from our staff which is a point we will address immediately, and will strengthen training on service attitude. Note that we do have some maps available at Front Office in both Chinese... More

Daqing, China
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 2, 2014

Location for the subway, airport express and Beijing attractions, fantastic. Room usual Ibis, but no desk, instead a 2nd fold out bed, which I asked to be retuned to a desk “can’t do” even though a sign said “don’t sit on the desk” room window filthy, the worst I’ve seen. A fully stocked bar was available in the lobby, but... More

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BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Daqinggregg, On behalf of the Hotel management, I sincerely apologize for this lack of professionalism from my staff and I very disappointed. Our bar is open and under no circumstances should they have refused you service. I would like to follow up on this matter and genuinely want to ensure that this remains an isolated case. Please can you... More

beijing
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 9, 2014

Be warned this Ibis hotel will not tell you they refuse to give you Ibis hotel points until after your stay. Very tricky and very dishonest. I stayed here for almost two months over two stays. After my stay customer services told me "In China, ibis hotels do not participate". Great, but you should tell customers BEFORE their stay not... More

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BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Jon A, Thank you for taking the time to share your experience in our hotel on tripadvisor.com and sincere apologies for not communicating properly to you upon check in. In the meantime, I am glad to let you know that our Hotel has been equipped with WIFI coverage and Internet speed has been upgraded which will ensure better connectivity.... More

Foshan, China
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 4, 2014

Always that I go to beijing for business, I stay in this hotel. It has the three most important things: Good hotel, convenient and cheap. You can have breakfast and the best thing is that Subway is just 10 meters from the hotel! Amazing! Helpful staff!

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BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Neto T, Thank you for taking the time to share your positive feedback regarding your previous stay in our Hotel. Should you need any assistance in the future, feel free to let us know at h6281-gm@accor.com Kind regards, Betty Wang Hotel Manager More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 24, 2014

The location is good. Breakfast is ok given the price. However, the front desk staff did not seem to pay attention when processing credit card payments such that I ended up paying more than I should have. When I checked out of the hotel with my overseas credit card, I indicated to be charged in the Chinese currency RMB. However,... More

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BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Ivory L., Sincere apologies for the inconvenience caused regarding this payment issue, but could you please send your previous email to h6280-sm@accor.com ? Once we received this email with your booking details, we will inquire further the issue and will get back to you with a clear explanation or solution within 48 hours. Thank you in advance and looking... More

Harbin, China
Top Contributor
50 reviews 50 reviews
19 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed May 29, 2014

Positive points: - Close to Sanyuanqiao Metro Station. No more than a 5-min walking. Served by Line 10 (urban metro - 2 yuans) and Airport Express (25 yuans); - Promotion on the website. Family rooms for 259 yuans, breakfast included, which is a bargain for Beijing. - Wifi in the room. Not fast, but ok. Negative points: - Dirty walls,... More

Was this review helpful? Yes 1
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Trekkingguy 10, Thank you for your constructive comments regarding your recent guest experience in our hotel. We have been undertaking a series of training aimed at staff attitude and guest service concept for our Front line staff. It is of course a point we will keep on emphasizing in order to improve guest satisfaction, and as you said so... More

San Francisco, California
1 review
3 of 5 stars Reviewed May 27, 2014

Booking was easy and straight to the point. Location was pretty good, right next to the phoenix mall and airport express train. Service was average. Good room except for the non-functional air conditioning. 5 out of 10 in my opinion.

Review collected in partnership with Ibis Hotels

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BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Mr. Gary C., Thank you for taking the time to share your constructive comments. We sincerely apologize for the air conditioning malfunctioning that you experienced during your stay and could you please communicate us your booking details (Name, confirmation No) in order that we inspect the room you stayed in? You can contact us at h6280-sm@accor.com . Looking forward... More

Elkhart, Indiana
Top Contributor
114 reviews 114 reviews
51 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 23, 2014

It's an Ibis so not a five-star. A bit cramped, but the rooms are well-designed. Location is great - just a short walk from the airport express train. Recommended as long as you're not looking for a premium hotel.

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BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear Mr. Ripwalk. Thank you for your sharing your experience with all Trip Advisor users. Feel free to contact us should you need any assistance in your future trips. Best regards, Betty Wang Hotel Manager More

Noida, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 22, 2014

IBIS Beijing is very well located at walking distance from Airport Express and very good malls and shopping centres. Nice and clean rooms, but no Wifi in the rooms. They dont have good restaurants, but there are lot of good restaurants around the hotel.

Was this review helpful? Yes
BettyWang2013, General Manager at Ibis Beijing Sanyuan, responded to this review

Dear SS Lamba, Thank you for taking the time to share your comments, and sincere apologies as we are currently installing WIFI network. This project is scheduled to be completed by end of this month. Looking forward to welcome you back during your next trip in Beijing , Best regards, Betty Wang Hotel Manager More

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Additional Information about Ibis Beijing Sanyuan

Address: Building B, Fenghuang City, 5A Shuguang Xili, Chaoyang District, Beijing 100028, China
Phone Number:
Location: China > Beijing Region > Beijing > China International Exhibition Centre
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Beijing Sanyuan 3*
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Also Known As:
Hotel Accor Beijing Sanyuan

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