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New Palm Tree Hotel

3.0 of 5 Nkrumah Road | Old Town, Mombasa 80100, Kenya
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New Palm Tree Hotel
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New Palm Tree Hotel
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78 reviews from our community

Traveler rating
    2
    25
    33
    14
    4
See reviews for
12
31
14
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Top Contributor
81 reviews 81 reviews
58 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed November 11, 2014

The staff is what sold us on the hotel, even if the rooms were a bit dirty and in need of maintenance. The price was good for Kenya and Mombasa, especially the location if you need to catch an early bus. This hotel could be a charmer!

Was this review helpful? Yes 1
Perth
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 1, 2014

Stayed here for 2 nights while stopping over in Mombasa. In a nice location close to Fort Jesus, and the interesting art and craft streets of the town. Be warned it looks nothing like photos on their website, they must have been taken about 15 years ago. However, it feels secure, its comfy enough, quite a good price, and their... More 

Was this review helpful? Yes 2
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 28, 2014

The hotel has a great courtyard on the first floor where you can spend your time with a book and a drink. The location is amazing although it can get pretty lonely at night. The complimentary breakfast is good until you spot the cockroaches! The room was not clean, the floor has a layer of dust permanently attached to it.... More 

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NewPalmTreeHotel, Guest Relations Manager at New Palm Tree Hotel, responded to this review

With due respect we honor all our customers and their reviews about us. find Some response to areas reviewed in this review Below; Loneliness at night : we are surrounded by Financial Institutions, Banks, Foreign Exchange Bureaus, Offices, Police Line, County government administration etc so at night the movement is quite less as compared to Business working hours. Cockroach: We... More 

Warsaw, Poland
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 28, 2014

The hotel is clean and quite comfortable. There is AC in the room and free wifi in the hotel. The breakfast was simply but really good. Staff was very friendly and helpful. It's really close to the old town and the fort Jesus. Good value for the price.

Was this review helpful? Yes 2
Quebec City, Canada
Contributor
16 reviews 16 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed March 27, 2014

We stayed in this hotel for 2 nights in March 2014. This very basic hotel is situated in Mombasa downtown (Mombasa Island), about 20 minutes walk from the Fort Jesus. Good things about this hotel: (1) downtown location; (2) relatively low price; (3) water availability 24/24; (4) air conditioning (very noisy but also much needed). Bad and very bad things:... More 

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Cologne, Germany
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 27, 2014

I stayed for three nights in this hotel, and I was very satisfied with my stay. By Kenyan standards the price is good value - the staff are very helpful and friendly, the rooms are clean, and the location is great. There is a cafe, some computers for internet use, and good Wifi on the roof terrace. I definitely recommend... More 

Was this review helpful? Yes 4
Addis Ababa, Ethiopia
Top Contributor
68 reviews 68 reviews
38 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed March 21, 2014

Let me start by saying I've stayed in much worse places over the 17 years I've been traveling in Africa. However, for a place that does online check in and gets some very good reviews on tripadvisor, this place was a disappointment. Rooms were very run down, my toilet was not flushing and it took a long time for the... More 

Was this review helpful? Yes 2
Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 22, 2014

I've stayed in Mombasa a few times - always on a budget - and this is the best of the budget hotels i have seen. The staff were great, really helpful, full of sensible advice re security etc and know the town and what its mix of international travellers want. Staying here in the old town helps you to have... More 

Was this review helpful? Yes 1
London
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 10, 2014

My boyfriend and I stayed here for one night before returning to Nairobi as it was close to where our bus left (Crown Bus stop on Moi Road) so was very convenient for us. The room and bathroom was very clean, had a decent mosquito net, air con (with restricted usage times due to energy saving) and a fan. The... More 

Was this review helpful? Yes 1
Da Nang, Vietnam
Top Contributor
59 reviews 59 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 26, 2014 via mobile

This place has history. It's one of the few remaining colonial era hotels on Mombasa island! close to the old town and Fort Jesus. They did some sort of makeover some years ago, with all rooms now having air conditioning and TVs. While the AC work don't bother about the TVs - the few times I stayed there they had... More 

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Additional Information about New Palm Tree Hotel

Address: Nkrumah Road | Old Town, Mombasa 80100, Kenya
Location: Kenya > Coast Province > Mombasa
Price Range (Based on Average Rates): $
Hotel Class:3 star — New Palm Tree Hotel 3*
Number of rooms: 31
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