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New Palm Tree Hotel

Hotel website
Nkrumah Road | Old Town, Mombasa 80100, Kenya
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New Palm Tree Hotel
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82 Reviews from our TripAdvisor Community

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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Nairobi, Kenya
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 2, 2015

This hotel is more of a convenient place to sleep if you have business in the town, Next to most banks and its a walking distance. As for a holiday here forget about it. The hotel is next to the road so you are bound to wake up from the noise, was a great hotel in its time but as... More 

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India
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 3, 2015

The rooms are below average but value for money..... the best part is courteous and caring staff with the location..... its very near to fort jesus and opposite to ram mandir (hindu temple)................ even other places like famous restaurants and commercial establishments in down town are very much accessible through tuk tuk... (auto riksha)..

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 24, 2015

I stayed here for two days and the rooms are very nice with a free wifi internet. Staffs are very nice, friendly and kind. the room had a very nice mosquito net and the AC worked very nice, I loved it. Very conveniently located within the town center and near the old town and Fort Jesus. Will come again and... More 

Was this review helpful? Yes 2
Antigua, Guatemala
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 18, 2015

I have just spent the past 5 nights at the New Palm Tree Hotel. I was here for a teacher workshop. The other hotels suggested were in the same area but much more expensive. I found the New Palm Tree Hotel to be a good, budget hotel for someone basically just needing a clean place to sleep. I found the... More 

Was this review helpful? Yes 2
Level Contributor
98 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed November 11, 2014

The staff is what sold us on the hotel, even if the rooms were a bit dirty and in need of maintenance. The price was good for Kenya and Mombasa, especially the location if you need to catch an early bus. This hotel could be a charmer!

Was this review helpful? Yes 2
Perth
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 1, 2014

Stayed here for 2 nights while stopping over in Mombasa. In a nice location close to Fort Jesus, and the interesting art and craft streets of the town. Be warned it looks nothing like photos on their website, they must have been taken about 15 years ago. However, it feels secure, its comfy enough, quite a good price, and their... More 

Was this review helpful? Yes 3
Mumbai (Bombay), India
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 28, 2014

The hotel has a great courtyard on the first floor where you can spend your time with a book and a drink. The location is amazing although it can get pretty lonely at night. The complimentary breakfast is good until you spot the cockroaches! The room was not clean, the floor has a layer of dust permanently attached to it.... More 

Was this review helpful? Yes 4
NewPalmTreeHotel, Guest Relations Manager at New Palm Tree Hotel, responded to this review

With due respect we honor all our customers and their reviews about us. find Some response to areas reviewed in this review Below; Loneliness at night : we are surrounded by Financial Institutions, Banks, Foreign Exchange Bureaus, Offices, Police Line, County government administration etc so at night the movement is quite less as compared to Business working hours. Cockroach: We... More 

Warsaw, Poland
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 28, 2014

The hotel is clean and quite comfortable. There is AC in the room and free wifi in the hotel. The breakfast was simply but really good. Staff was very friendly and helpful. It's really close to the old town and the fort Jesus. Good value for the price.

Was this review helpful? Yes 2
Quebec City, Canada
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed March 27, 2014

We stayed in this hotel for 2 nights in March 2014. This very basic hotel is situated in Mombasa downtown (Mombasa Island), about 20 minutes walk from the Fort Jesus. Good things about this hotel: (1) downtown location; (2) relatively low price; (3) water availability 24/24; (4) air conditioning (very noisy but also much needed). Bad and very bad things:... More 

Was this review helpful? Yes 9

Travelers are raving about these Mombasa hotels

Cologne, Germany
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 27, 2014

I stayed for three nights in this hotel, and I was very satisfied with my stay. By Kenyan standards the price is good value - the staff are very helpful and friendly, the rooms are clean, and the location is great. There is a cafe, some computers for internet use, and good Wifi on the roof terrace. I definitely recommend... More 

Was this review helpful? Yes 4
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