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Reef Hotel

3.0 of 5 Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
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278 reviews from our community

Traveler rating
    61
    114
    58
    14
    31
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46
114
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Peipohja
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

From my visit at the reef hotel is more than year, but i really need to share my opinions and experiences about this place. I arrived late at night so i did go straight to the room. Rooms are old and need some "facelift" but that's ok, I can deal with it 'cause the price is fine. Room walls are... More 

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Kampala, Uganda
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at reef beach hotel the whole of december. i was happy with room clean and always staff with smile. food was good and entertainment super. The reception well welcoming i was ever there talking to ann , isabella and patience. I WILL BE BACK SOON!Keep it up!

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

The reason I chose this hotel is because of the location. Very disappointed within minutes of checking in. The power went out, AC wasn't working, very old and worn out towels, beddings had stains on them, fixtures in the bathroom all rusty and the sliding door had a broken glass which was a hazard whenever I tried to close it.... More 

Was this review helpful? Yes
joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Pontesina, Thanks for your review posted on the trip advisor about your stay at The Reef Hotel in December,2014. We have noted all your concerns and measures have already been taken to rectify some of them. I wish to extend our apologies to you for the shortcoming experienced during your stay with us. I will however need to respond... More 

Nairobi, Kenya
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The place is average..I dint stay there but had the pleasure of spending two whole days there..the pool is clean..showers average food good..the hotel needs to reorganise its buffet system esp if its paid for at the reception...I was dissapointed greatly when a waiter asked for my receipt in the middle if my meal like I was supposed to stop... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 22, 2014

Normally i don't write reviews but i had to share my experience because i owe it to myself if not others. So my friends and i decided to have our holiday at the Reef Hotel, we were four of us anyway we were hanging out at the pool one day, two of them were seated at the Tanga Bar i... More 

Was this review helpful? Yes 2
joe e, Front Office Manager at Reef Hotel, responded to this review

Thanks for your review posted on the trip advisor about your stay and experience at The Reef Hotel Mombasa,Kenya. We are glad that you enjoyed every bit of your holiday while staying with us apart from the incident with the pool attendant. I wish to register our sincere apologies for this and we have already introduced a system to identify... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed December 1, 2014

Location gives a perfect view of the ocean. The guards at the beach, particularly at night gave great comfort to me and my partner when viewed against the background of terrorist attacks at the Coast of Kenya. We were, however, seriously disturbed by mosquitoes in the room

Review collected in partnership with this hotel

Was this review helpful? Yes
joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Osungao, Thanks for your review posted on the trip advisor about your stay and experience at The Reef Hotel Mombasa,Kenya. We are glad that you enjoyed every bit of your holiday while staying with us apart from the mosquitoes problem in your room. I wish to register our sincere apologies for this and we will for sure do our... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 11, 2014

I visited the Reef hotel in early November and it was beyond my expectations. The rooms were well furnished and clean,the food was good, the ambience was great for time out, the staff were friendly and polite. It is well quite accessible from Mombasa town.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

The hotel is beautiful, the staff are amazing. We had an ocean view room, it was beautiful. A special thanks to Joyce,who gives amazing massages, Bernadette, Nico the animator, and all the reception staff. You made out holiday a memorable one.

Was this review helpful? Yes 1
Nairobi, Kenya
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 29, 2014

I was there in June 2014 for a 2 week conference.the food was disgusting until we did not bother with lunch.when we asked the chef for more variety he said that he did not have his own garden to grow what we were requesting for.the conference rooms were not up to standard and the wifi was weak. the hotel was... More 

Was this review helpful? Yes 1
joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Missment Thank you for your review received on trip advisor alerting us of the dissatisfaction you had in relation to the facilities and meals offered while attending a course at the the hotel. I am sorry you have been subjected to such a situation while staying us.. We pride ourselves on responding to customers' concerns very quickly, so what... More 

Durban, South Africa
2 reviews
1 of 5 stars Reviewed October 27, 2014 via mobile

For a supposedly 4 star hotel my experience with this hotel was so bad that Checked out the falling morning, TODAY actually. The lack of care with cleanliness and maintaince is shocking to say the least. Will post pictures of cob web infested bathroom windows, something any house keeper can clean up, rusted shower heads - top tip reef hotel-... More 

Was this review helpful? Yes
joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Mdm. Dzikamai, Thank you for your review received on trip advisor alerting us of poor quality facilities in the room that was offered to you. Regrettably this is one the few rooms that was on the ongoing list of rooms to be renovated during this time of low occupancy experienced in the hotel industry. We also wish to thank... More 

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Additional Information about Reef Hotel

Address: Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
Location: Kenya > Coast Province > Mombasa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Reef Hotel 3*
Number of rooms: 146
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Also Known As:
Reef Hotel Mombasa
Hotel Style:
#10 On the Beach Hotel in Mombasa

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