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Reef Hotel

Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
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Reef Hotel
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Reef Hotel
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284 reviews from our community

Traveler rating
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    116
    61
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    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ahmedabad
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

It was the Easter Weekend (April 2015) when I spent 3 nights at The Reef. The place greets you with full heart, Welcoming & Warm Hearted Reception staff, the reception lounge reminds you of a typical coastal town. Antique furniture, light fixtures & the roof of straws - overall a pleasant feeling. I had opted for a Half-board package and... More 

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Nairobi
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I went to Reef Hotel in February and spent there for 3 days. The hotel is nice and the staff are friendly and helpful. When I requested for a change of room from one that had twin beds to one that just had a double bed since I was alone, the request was granted promptly. I can say the hotel... More 

Was this review helpful? Yes 1
Peipohja
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

From my visit at the reef hotel is more than year, but i really need to share my opinions and experiences about this place. I arrived late at night so i did go straight to the room. Rooms are old and need some "facelift" but that's ok, I can deal with it 'cause the price is fine. Room walls are... More 

Was this review helpful? Yes 3
Kampala, Uganda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

I stayed at reef beach hotel the whole of december. i was happy with room clean and always staff with smile. food was good and entertainment super. The reception well welcoming i was ever there talking to ann , isabella and patience. I WILL BE BACK SOON!Keep it up!

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed January 11, 2015

The reason I chose this hotel is because of the location. Very disappointed within minutes of checking in. The power went out, AC wasn't working, very old and worn out towels, beddings had stains on them, fixtures in the bathroom all rusty and the sliding door had a broken glass which was a hazard whenever I tried to close it.... More 

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joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Pontesina, Thanks for your review posted on the trip advisor about your stay at The Reef Hotel in December,2014. We have noted all your concerns and measures have already been taken to rectify some of them. I wish to extend our apologies to you for the shortcoming experienced during your stay with us. I will however need to respond... More 

Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

The place is average..I dint stay there but had the pleasure of spending two whole days there..the pool is clean..showers average food good..the hotel needs to reorganise its buffet system esp if its paid for at the reception...I was dissapointed greatly when a waiter asked for my receipt in the middle if my meal like I was supposed to stop... More 

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2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 22, 2014

Normally i don't write reviews but i had to share my experience because i owe it to myself if not others. So my friends and i decided to have our holiday at the Reef Hotel, we were four of us anyway we were hanging out at the pool one day, two of them were seated at the Tanga Bar i... More 

Was this review helpful? Yes 6
joe e, Front Office Manager at Reef Hotel, responded to this review

Thanks for your review posted on the trip advisor about your stay and experience at The Reef Hotel Mombasa,Kenya. We are glad that you enjoyed every bit of your holiday while staying with us apart from the incident with the pool attendant. I wish to register our sincere apologies for this and we have already introduced a system to identify... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed December 1, 2014

Location gives a perfect view of the ocean. The guards at the beach, particularly at night gave great comfort to me and my partner when viewed against the background of terrorist attacks at the Coast of Kenya. We were, however, seriously disturbed by mosquitoes in the room

Review collected in partnership with this hotel

Was this review helpful? Yes
joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Osungao, Thanks for your review posted on the trip advisor about your stay and experience at The Reef Hotel Mombasa,Kenya. We are glad that you enjoyed every bit of your holiday while staying with us apart from the mosquitoes problem in your room. I wish to register our sincere apologies for this and we will for sure do our... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed November 11, 2014

I visited the Reef hotel in early November and it was beyond my expectations. The rooms were well furnished and clean,the food was good, the ambience was great for time out, the staff were friendly and polite. It is well quite accessible from Mombasa town.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

The hotel is beautiful, the staff are amazing. We had an ocean view room, it was beautiful. A special thanks to Joyce,who gives amazing massages, Bernadette, Nico the animator, and all the reception staff. You made out holiday a memorable one.

Was this review helpful? Yes 1
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