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Reef Hotel

Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
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Best prices for: 1 room 1 guest
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Reef Hotel
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Reef Hotel
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287 reviews from our community

Traveler rating
    62
    119
    61
    14
    31
See reviews for
46
118
30
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bangalore
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Ok.. This is going to be one big review !! At the time I wrote this, the number of people that has marked the reef as excellent = 62, very good = 118, average = 61, poor = 14 and terrible = 31. So it becomes a huge task to understand what kind of a hotel this actually is !!... More 

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1 review
4 of 5 stars Reviewed 3 weeks ago

I was in Nyali Reef for three days in April this year. This was my second stay, having first visited the place in August 2015. The hotel is always welcoming with excellent and friendly staff. The rooms are extra ordinary and the facilities especially the swimming pools are just wonderfull. What an opportunity to make new friends while engaging in... More 

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Portland, Oregon
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Reef for 8 days where we needed to be in Mombasa for a local conference. So, our goal wasn't the pool or other ammenties, but just a safe and pleasant place to land each day. We really enjoyed the view from our room of palm trees and bougainvilla fronted by a blue pool. What the Reef... More 

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Ahmedabad
Contributor
14 reviews 14 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 17, 2015

It was the Easter Weekend (April 2015) when I spent 3 nights at The Reef. The place greets you with full heart, Welcoming & Warm Hearted Reception staff, the reception lounge reminds you of a typical coastal town. Antique furniture, light fixtures & the roof of straws - overall a pleasant feeling. I had opted for a Half-board package and... More 

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Nairobi
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 26, 2015

I went to Reef Hotel in February and spent there for 3 days. The hotel is nice and the staff are friendly and helpful. When I requested for a change of room from one that had twin beds to one that just had a double bed since I was alone, the request was granted promptly. I can say the hotel... More 

Was this review helpful? Yes 1
Peipohja
Contributor
12 reviews 12 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 25, 2015 via mobile

From my visit at the reef hotel is more than year, but i really need to share my opinions and experiences about this place. I arrived late at night so i did go straight to the room. Rooms are old and need some "facelift" but that's ok, I can deal with it 'cause the price is fine. Room walls are... More 

Was this review helpful? Yes 3
Kampala, Uganda
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2015

I stayed at reef beach hotel the whole of december. i was happy with room clean and always staff with smile. food was good and entertainment super. The reception well welcoming i was ever there talking to ann , isabella and patience. I WILL BE BACK SOON!Keep it up!

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed January 11, 2015

The reason I chose this hotel is because of the location. Very disappointed within minutes of checking in. The power went out, AC wasn't working, very old and worn out towels, beddings had stains on them, fixtures in the bathroom all rusty and the sliding door had a broken glass which was a hazard whenever I tried to close it.... More 

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joe e, Front Office Manager at Reef Hotel, responded to this review

Dear Pontesina, Thanks for your review posted on the trip advisor about your stay at The Reef Hotel in December,2014. We have noted all your concerns and measures have already been taken to rectify some of them. I wish to extend our apologies to you for the shortcoming experienced during your stay with us. I will however need to respond... More 

Nairobi, Kenya
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 4, 2015

The place is average..I dint stay there but had the pleasure of spending two whole days there..the pool is clean..showers average food good..the hotel needs to reorganise its buffet system esp if its paid for at the reception...I was dissapointed greatly when a waiter asked for my receipt in the middle if my meal like I was supposed to stop... More 

Was this review helpful? Yes 2
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 22, 2014

Normally i don't write reviews but i had to share my experience because i owe it to myself if not others. So my friends and i decided to have our holiday at the Reef Hotel, we were four of us anyway we were hanging out at the pool one day, two of them were seated at the Tanga Bar i... More 

Was this review helpful? Yes 6
joe e, Front Office Manager at Reef Hotel, responded to this review

Thanks for your review posted on the trip advisor about your stay and experience at The Reef Hotel Mombasa,Kenya. We are glad that you enjoyed every bit of your holiday while staying with us apart from the incident with the pool attendant. I wish to register our sincere apologies for this and we have already introduced a system to identify... More 

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