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Reef Hotel

Nyali beach | off Mount Kenya Road, Mombasa 82234-8010, Kenya
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321 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has obviously seen better days, but the location, service, ambience, well-kept grounds, and the breakfast spread make up for it's shortcomings. We saw a lot of elderly hotel residents, but the facility is not at all accessible. The few ramps that are there are either too narrow or too steep. Hope they can at least improve this. Overall,... More 

Helpful?
Thank Reiza D
Tallinn, Estonia
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

We liked very much friendliness of the staff and the location. Location was super for us: it was next to the beach, close to golf course and shopping center. Minor element we experienced was that in "garden view" rooms (1st floor) noise from washing machines (ground floor) started to disturbe sleep around 5 am.

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Helpful?
Thank Urmas K
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

A very lovely Hotel which is children friendly. The family rooms are spacious enough to sleep with young children below 8 years old very comfortably. They have very reasonable rates and staff very friendly. The food was also fantastic.

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Helpful?
Thank wycliffa
Jalgaon, India
Level Contributor
12 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

1, Had booked this hotel through internet . 2. Huge Hotel , Clean good WIFI , A little Old property though . 3. Has a huge swimming pool . 4. Security is good , Right next to the beach . 5. Breakfast spread is Very Good 6. Service is excellent . 7. Is in the middle of the city ,... More 

Helpful?
Thank SamratSharma
Nairobi, Kenya
1 review
3 of 5 stars Reviewed 4 weeks ago

For $270 per night the hotel is over priced. We had to change the room. The rooms had no sanitary wear placed. Body wash, etc we had to ask for it. The hotel for sure needs facelift in the rooms. The staff are helpful and friendly.

Review collected in partnership with this hotel

Helpful?
Thank 214jayeshs
tenga, General Manager at Reef Hotel, responded to this review

Thank you for making a comment that praises the staff, they are definitely a very strong point of the hotels attraction . Depending on which category of rooms you book, you may get a level that offers shampoos and soaps and others that do not. However the average rate of a double room is 100$ , NOT 270$ , and... More 

Nairobi Region, Kenya
1 review
3 of 5 stars Reviewed 4 weeks ago

I loved the pools and the pool bar. This was my spectacular spot. It was awesome for my daughter who would love to visit again she really had fun. The service was excellent and the staff were polite and quite friendly. Customers too were relaxed giving us great opportunity to socialise. Awesome experience!

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Helpful?
Thank agustas2016
Oslo, Norway
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

We usually stay at Voyager, but their ridiculous prices made us look elsewhere. The Reef hotel's website looked good and so we booked two nights. We were met by the most uninterested and sour receptionist we've ever met. The lobby area looked worn-out and this proved to be the same for most of the hotel. We had to change rooms... More 

Helpful?
Thank Chris M

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A TripAdvisor Member
3 of 5 stars Reviewed December 26, 2015 via mobile

A great place for family but their meal times are strange! Making children wait for food until 8pm when that are actually supposed to be heading to bed is simply unfair to children. For they loose 2 stars for this.

Helpful?
Thank A TripAdvisor Member
Paris, France
1 review
4 of 5 stars Reviewed December 19, 2015

A family-kind atmosphere; large gardens And wide space à long The océan; incredible pool And correct roms. It was my fourre venue And this Time They did not pla music loud by The pool Like lady time. Instead a fellow was playing Nice jazz y music ourside by The bar. It Is gréât And more in The style of The... More 

Review collected in partnership with this hotel

Helpful?
Thank 401j_r_meb
Dar es Salaam, Tanzania
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 15, 2015 via mobile

I booked a holiday for a family of 9 pax and checked in on the night of 15th Dec. Just as experienced by other guests who have written reviews here, the receptionist had an air of disinterest, asked for our IDs and told us to have a seat. To my great disappointment she informed me that only 1 (one) room... More 

Helpful?
Thank Nita o
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