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PrideInn Hotel Mombasa

#20 of 56 Hotels in Mombasa
Certificate of Excellence
Haile Selassie Avenue, Mombasa 00200, Kenya
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1 room 1 adult
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PrideInn Hotel Mombasa
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46 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 2 weeks ago

My partner and I spent a weekend there and we experienced nothing short of excellent treatment. The rooms and the food are shaping up to be amazing (Especially Once there are fridges in the former). The staff are very friendly - One even fixed lemon (ginger) tea for my stomachache; I did not have to ask for it. and it... More 

Helpful?
Thank kamande w
PrideInn H, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Kamanda, Thank you so much for your review. PrideInn Mombasa staff and Management appreciate you and your colleague . We are glad all was well with our service. We shall be pleased to host you and your friend once again in future. Simon Kiema, General Manager, PrideInn Mombasa. http://www.tripadvisor.com/ShowUserReviews-g294210-d3605026-r342563647-PrideInn_Hotel_Mombasa-Mombasa_Coast_Province.html# More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed January 4, 2016

The place is truly a paradise.Great customer service with a friendly management. We really had a great time and fun with the food to accommodation. Definitely soon there will be no comparison. Its worth your money and I will be back, home away from home Want to go for holiday,this is a place to visit. Well done pride Inn great... More 

Helpful?
Thank Samwaigwa2015
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Sam, Thank you so much for the review. We are delight to hear that you enjoyed your stay with us. PrideInn values guests comfort and we takes into consideration our clients views serious. Am glad you found our food,rates, amenities and rooms very pleasant.We are also very grateful and we look forward to hosting you once again..soon... Kind Regards... More 

Nairobi, Kenya
2 reviews
5 of 5 stars Reviewed January 4, 2016

Loved the personnel and warmth of the hotel in general- -well located to the market place and the main shops A definite stop over for next time; clean and well furnished. Definitely suits the traits of a comfort place

Helpful?
Thank Vickva
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Vickva, Thank you for your review on our services. we are encouraged to realize we met your expectation. PrideInn Hotels value and appreciate guest comments.We look forward to hosting you once again in future. Kind Regards Simon Kiema General Manager More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed December 28, 2015

Had the best experience, very nice food great staff.....will definately come back.However i left my ID in room 301 when checking out on 27/12/2015 morning hours, i have been trying to contact the hotel without success, kindly assist me with the contacts for the Mombasa town hotel so that i can follow up.Your quick response will be highly apreciated. Room... More 

Helpful?
Thank Hellen H
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Hellen, Thank you so much for the review. We are delight to hear that you enjoyed your stay with us.After reading your comment we have been trying to look for you ID but unfortunately we have not.Also try and look somewhere else especially in your luggage that you were using while you were here with us.Otherwise we look forward... More 

Nairobi Region, Kenya
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 24, 2015

I booked a superior double room for one night (Christmas eve 2015) based on the photos and room facilities that I saw from an online website. But I have never felt this duped before. The superior double room we got was actually very small in size compared to what was in the picture. In terms of facilities, unlike what is... More 

Helpful?
1 Thank Moresh
Nairobi
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 13, 2015

Friendly front office staff on arrival. The rooms are very spacious and air conditioned with comfortable beds. Nice clean shower. Breakfast mix of local and international cuisine. Very good. Slightly disappointed with the night shift staff on check-out day. Was expecting happy smiling faces enquiring about out stay but instead was greeted with a gloomy receptionist who was not even... More 

Helpful?
Thank irene_mwaura
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Irene, Thanks a lot for your wonderful feedback.I have shared same with my staff. They have really appreciated.About the Night Receptionists having gloomy faces, My apologies one was a trainee whom was on internship but i will train them as well. In order for the service to flow continues from all depts... Once again thank you a lot for... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 8, 2015 via mobile

The best place to be in Central Mombasa. Very clean and tidy, friendly waiters and waitresses. Very Close to key places in Old town. When back to Mombasa old town, I'll most certainly stay at this hotel

Helpful?
1 Thank Elo M
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Elo, Greetings from PrideInn Mombasa team. We are delighted to read your review on trip advisor.We are very encouraged to learn that your stay here with us was excellent.We are sure of your loyalty and do hope we shall be hosting you once again in future. Thanking you in advance Kind Regards Simon Kiema General Manager More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed December 2, 2015

1.Good and friendly staff. 2.The rooms were clean and spacious.3.Nice food at a clean comfortable restaurant. 4.It was fairly easy to work from the room due to availability of a reliable WiFi internet.

Review collected in partnership with this hotel

Helpful?
Thank kisundij
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear kisundij Thank you for the very encouraging review on TripAdvisor. We are pleased to learn that your stay with us went on well as we always put our best foot forward to ensure guest satisfaction. The entire team at PrideInn Mombasa look forward to hosting you in future & assure you of superior service during your stay. Kind Regards... More 

Diani Beach, Kenya
1 review
4 of 5 stars Reviewed November 26, 2015

Had a very fabulous time. Pride Inn staff were very friendly and helpful. Only one night when dinner was served on a la carte instead of buffet, which was not enough. But overall stay was awesome.....

Review collected in partnership with this hotel

Helpful?
Thank haroon_matasa
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Mr haroon_matasa Thanks a lot your feedback. ,Me and the team we are honored to receive your praise.About the food being served Ala carte i have personally addressed the matter with the Chef.Next time you visit us i will ensure you are served buffet.Hoping to see you again with your team, Thanks Kind Regards Simon Kiema General Manager More 

Nairobi, Kenya
1 review
1 of 5 stars Reviewed November 25, 2015

The living conditions are very untidy , its smelling and your buffet doesnt have variety and ur hotels room are not refurbished. and your rates are so high for nothing .and ur services are very shadey.

Review collected in partnership with this hotel

Helpful?
Thank rosemaryn176
Mkenya1, General Manager at PrideInn Hotel Mombasa, responded to this review

Dear Rosemaryn, Thank you for your review. It is unfortunate you did not love our service & room but i taken note of the issues raised and i have so far addressed the matter conclusively. Kind Regards Simon Kiema General Manager More 

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