and I have twice already and am planning another trip soon. If you go to Kenya, dont go with a Western mind-set expecting the luxuries you might from a trip to benidorm or paris or barcelona. if you are not satisfied with the clean and comfortable accommodation or the good and plentiful food take a tuktuk into Mtwapa or Shanzu... More

After eating the worst plane food I'd ever had and waiting for almost an hour on the transfer bus until everyone had boarded, we endured another hours drive to the hotel. The staff met us with cold drinks and were singing and dancing (a very nice touch) My room was divided into two equally large separate halves with two doors,... More

When I saw the view from my room of The Indian Ocean I was blown away!I cannot fault the hotel at all.The staff were attentive,friendly and nothing was too much trouble.I felt I was leaving friends behind when I left.The food was great, varied and plentiful and better than the other hotels on the complex.The staff sat singles with other... More

since change of airline to Monarch-always late arriving or leaving-22nd 24 hours late-23rd over 12 hours late-left at 11-30pm staff sewrved sundries,drinks,and duty free -then when everyone was asleep,served a dinner.-woke to worst breakfast ever-Enjoy said label -dont think anyone did. 70% returned-only pigs could Enjoy if given as swill

Two weeks in the hotel was superb the service and friendleness of staff was second to none.I went with the African Safari Club on a all inclusive deal,in my opinion the best out there in the business for value for money.My daughter and myself had such a great time,and kept busy with so many things to do and expereince.Even went... More

the food was good. iam vegetarian so i got lots of fruit and veg. very spacious good for family. and singles also. the waiters were over helpfull. did not feel isolated i wanted to bring back a monkey with me the baby one every day in the morning they would be sittig outside my balkony just waiting for me. hello... More

We could not recommend this hotel for the following reasons. We found the attitude of the Management at the hotel very unhelpful and even slightly abusive. The general staff were pleasant and helpful. The management were unhelpful about our complaints regarding the standards of cleanliness particularly in the public areas. When we complained about the cracked and chipped plates we... More

When we booked this hotel we were advised that it would be most suitable for our young family. We wern't expecting the Serena, we expected dated facilities, but we were shocked to find a broken, uninhabital room. Our list of problems included broken floor tiles which were extremely dangerous, leaking toilets with a disgusting urine stench, stained matresses with no... More

good hotel very friendly staff food good but can be repeated every week ,the only bad thing is the beach boys who will harrass you go outside to get good price on safari,the kenya people are very good and helpfull