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Mara Serena Safari Lodge

C14, Keekorok, Maasai Mara National Reserve, Kenya
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1 room 1 guest
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Mara Serena Safari Lodge
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661 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crawley, United Kingdom
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed today NEW

This review is not helped by my having to sort out a problem with our booking, that wasn't a problem at all, but caused by the inefficiency of the reception staff. Keeping me waiting at the reception desk for over five minutes whilst they counted their $ didn't help the situation. Anyway, all of the money is in the main... More 

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Columbia, MD
Level Contributor
140 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 362 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed at the Mara Serena Lodge as part of a Vantage Travel safari tour in Kenya and Tanzania. It was excellent. The lodge (and our room) had beautiful views extending to the Mara river. Some things could have been improved - screens to keep out mosquitos and a better staff response in dealing with someone flying a drone... More 

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West Chester, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed in a number of lodges on this safari but the Mara Serena Lodge was the best. Service was great, staff was always helpful and courteous. The buffet dinners offered a wide selection of salads, fruits, entrees and pasta bars. As well, the desserts were to die for. Our trip included a 'bush breakfast' beside the hippopotamus pool where... More 

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Aarhus, Denmark
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Mara Serena Safari Lodge: The first you will meet is at very spectacular entrance to the reception. Mind the steps down or you will fall because you are looking further out to see the magnificent view (breath taking!). When you enter mind the very beautiful lobby, bar and restaurant. With every step you take, you will be convinced that you... More 

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Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The "wow" just came out from all of us when we standing at the terrace outside of the lobby. Masai Mara is right there with view of 180 degree. The outlook of the room like the Hobbits' house. Very lovely. There is tiny outdoor swimming pool. Fire could be set up in the night at outdoor so that you could... More 

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Bribie Island, Australia
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This property would have to be one of the best in Africa. The location is stunning, the design is totally unique, open light and airy. The staff could not do enough for you, they were attentive nothing was a problem. All rooms have great view of the the Masai Mara plain and the constant movement of animals. The food was... More 

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Seattle, Washington
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We were there on the last 2 days of our trip. The hotel lobby is very nice. but once you enter your room is a different story. The bathroom was very small and they need to update the shower. On our first night there were so many bugs in the room because the there was a gap in the balcony... More 

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Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

not the same luxury as the Sweetwater Serena or Elmenteita Serena - mainly due to its relatively old age and remote location - but overall a very nice experience and stay. the staff is trying - but its not the same high quality service as the other Serena's. rooms are ok - big, with ventilators. very shaky wifi all over... More 

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Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 1 week ago

Of all 5 serea hotel visited on our month trip in east africa, this was the least exciting one. The views are fabulous but it was too busy. Large families with noisy kids was the least of the problem. Our rooms were small and not well appointed ( no hairdryer, no gowns or slippers). Also the restaurant service was chaotic... More 

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PAUCHAU, General Manager at Mara Serena Safari Lodge, responded to this review

We thank you for sharing with us your feedback on TripAdvisor. I wish to thank you for patronizing our Serena properties and wish to assure you that we at Mara Serena have taken note of the areas where we did not meet your expectations. Please be assured that we shall take corrective action to improve on them. Thank you, Paul... More 

New Bern, North Carolina
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was the prettiest of our Safari trip. The food is very good, staff most helpful, and the location is unequaled. The lobby looks out over the Mara, and the view is stunning. A most enjoyable stay, and the wifi works better than any other place we stayed on the safari. Very nice gift shop. Could have stayed longer.... More 

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