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Mara West

Travelers' Choice award winner
C13, Oloololo Gate, Masai Mara Reserve, Maasai Mara National Reserve, Kenya
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1 room 1 guest
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Mara West
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126 Reviews from our TripAdvisor Community

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Traveler rating
    100
    15
    5
    5
    1
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30
21
4
6
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Nairobi, Kenya
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an amazing place. We stayed in a Chalet, and it was superb. The attention to detail, the quality of the place - 5 star quality with unparalleled views. Getting there driving is a PAIN. REALLY. I can't stress this enough. a real, real pain. Fly if you can. We had 3 (yes, 3!) flat tyres on the way... More 

Was this review helpful? Yes
MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Ddiddo, Thank you for your great review and rating for Mara West. Our apologies about the flat tires. The road can be rough, but, we hope the Narok county Government will work on it. This will not only make the ride smoother but also shorten the travel time as the vehicles have to drive at a slow speed in... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed in the Safari Tents -- lovely with excellent bathroom and hot shower. Location was breathtaking. Great food with a limited menu. Most impressive was the diligence and personalized attitude of the entire staff -- reception, cooks and guards. Special shout out for Christine for her professionalism and warmth. Great Value -- definitely going back.

Was this review helpful? Yes
MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Schuyler, Thank you for your great review about Mara West. We are happy to hear you enjoyed staying in our Safari Tents and had a great time overall. We will pass on your shout out to our wonderful receptionist Christine, and the entire staff and thank them for their diligence, on your behalf. We will work on expanding our... More 

Kisumu
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were a group of 24 people and stayed in the bandas. we booked directly and all emails and queries were responded promptly. We reached at lunchtime and were welcomed with cold towels and juice. The place was very clean , food was amazing.We are indians and the chef managed to make us spicy food as per our requirements. All... More 

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MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Keval S, Thank you for your wonderful review about Mara West. We had a great time hosting the group and are glad that everyone enjoyed themselves. We are also happy to read that everything, including the food and the warm staff and the short ride to the park was to your liking. We look forward to hosting you again.... More 

Redlands, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

I stayed in the yurt or tent accommodations. The bed and tent was comfortable, clean and the staff was friendly and helpful. Each evening a propane lantern was placed outside on the front step of the tent and my bed was made and room tidied up each morning after returning from breakfast. The food was delicious, with a variety of... More 

Was this review helpful? Yes 1
MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Deborah B, Thank you for taking time to write us a review. We appreciate any feedback we get from our clients. It is nice to read that you enjoyed your stay at Mara West Camp; from the food, the rooms to the Safari and that you were among the lucky few who were able to experience the beginning of... More 

Redlands, California
Level Contributor
3 reviews
5 of 5 stars Reviewed July 21, 2015

Excellent service, clean facilities and wonderful food. Loved the canvas tents that made me feel like I was out in nature and could hear the animals at night. Staff is friendly and helpful. It's a long, bumpy dirt road from Nairobi, so keep that in mind, but it was totally worth staying 1 weel

Was this review helpful? Yes
MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Kristel Z, Thank you for taking time to write us a review. We appreciate any feedback we get from our clients. We are glad to hear that you had an awesome stay at Mara West. We apologize for the bumpy ride, but we like to think of it as part of being in the wild! On a serious note... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

Really love this place. Waked by zebras and surprised by the great views. The food was honest and good. At night Masai are there to wake for you. The safaris from here are spectacular, you will see the big 5, but even more. Also a place to check the south west from Kenia. This place is unique because it lays... More 

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MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Arjen D, Thank you for taking time to write us a review. We appreciate any feedback we get from our clients. Happy to hear that you had a lovely time at Mara West and that you were lucky to spot the BIG FIVE! We are indeed lucky for the spot that Mara West lies on. Thank you once again... More 

Nairobi, Kenya
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 7, 2015

Just spent a nice weekend in this lodge with family and friends. I would not advise to drive there from Nairobi as it is a six hours drive with three of them on very unpleasant tracks. If you can afford it, take a flight as Safarilink aircrafts land on an airstrip right in front of the camp. The chalets are... More 

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MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Jheris, Thank you for taking time to write us a review. We appreciate any feedback we get from our clients. We are happy to read that you enjoyed our Chalet rooms and the services offered by our capable staff. Regarding the drive from Nairobi to Masai Mara, it's true, once you get off the tarmaced highway and onto the... More 

Fullerton, California
2 reviews
5 of 5 stars Reviewed June 27, 2015

Just returned from a 9 day stay at Mara West with 25 people. It was the best. I loved the camp, the Safari was great but was really the best were the people who worked there. I have never had such a caring, loving staff from top to bottom like this facility. We had adults and high school students. I... More 

Was this review helpful? Yes
MaraWest, Guest Relations Manager at Mara West, responded to this review

Dear Gene O, Thank you for taking time to write us a review. We appreciate any feedback we get from our clients. We had a wonderful time with the group and are very grateful for the stay and the contribution of the group to the community. It is great to hear that the group also had a great time and... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed June 1, 2015

While on a bucket-list trip to Kenya and Tanzania, we spent 2 of our 9 nights at Mara West. It was the only location we all whole-heartedly agreed we'd like to return for an extended stay. The food quality was the best of our trip, the service staff was outstandingly friendly, our evening Masai warrior escort was a blast, and... More 

Was this review helpful? Yes
MaraWest, Guest Relations Manager at Mara West, responded to this review

Thank you for taking time to write us a review. We appreciate any feedback we get from our clients. Great to hear that the two nights spent at Mara West made for a wonderful experience and that everyone in your group feels Mara West warrants a second extended visit. We train our staff to do their best and ensure that... More 

Fountain Valley, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

This was my second trip to Kenya. I fell in love with the Maasai and Mara West I just had to come again. We decided to come in March to see the wildlife during the rainy season. Unfortunately there is a severe drought and the Mara was very dry. Nonetheless, the wildlife was incredible. The hotel was amazing again! We... More 

Was this review helpful? Yes
MaraWest, Guest Relations Manager at Mara West, responded to this review

Thank you so much for taking time to write us a review. It is our joy when someone comes back after their first visit. To us, it is testament to the fact that we are doing something right. We appreciate it and look forward to a 3rd, a 4th and even a 5th and 6th visit! John, our Safari Guide... More 

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