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C13, Oloololo Gate, Masai Mara Reserve, Maasai Mara National Reserve, Kenya
Hotel amenities
Mara West
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100 reviews from our community

Traveler rating
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    1
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Toronto, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Mara West was the first place we stayed on safari, and it was a great introduction to what lay ahead. The accommodations were extremely comfortable, with a spectacular view overlooking the Masai Mara plains where we could see many animals roaming in the wild, as well as watch the colourful hot air balloons early in the morning. The staff, led... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for choosing Mara West Camp and more so for writing us a review. We appreciate it. We are glad to hear that you had a fantastic time at Mara West and not only enjoyed our hospitality but also the warmth of the communities surrounding us. Thank you for appreciating our efforts to uplift the Masai... More

Florida
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you want a true African Safari , stay at Mara West. The food was fantastic, the staff was excellent and the views from the cabins were truly breathtaking. If you love animals, you can see them outside your cabin (Zebra and Waterbuck) and elephants and buffalo in the valley, viewed from your deck. The staff is there for your... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Greetings from Mara West Camp, Thank you very much for your review we appreciate every feedback we receive as it enables us to better our services. We are very happy to know that you enjoyed your African Safari and especially your stay at our camp. We were very pleased to serve you. Thank you for staying with us, we look... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in Mara West as a group of 7 in late August. Firstly, the positives: * We had one guest due to stay in the budget accommodation, and the other 3 couples in the tents. The management really nicely upgraded said guest so that we could all stay together at no extra charge. Very nice touch that was appreciated by... More

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Management response:

Hello, Thank you very much for your response we highly appreciate your feedback. Thank you for letting us know about the treatment you received from our receptionist (not the manager), the management has duly taken action. We greatly apologise for this very unfortunate situation. We are sad to hear that our underlined policies on how to go about bookings were... More

Pondicherry, India
Top Contributor
95 reviews 95 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in tents, and though basic, they were comfortable. The food was excellent. But one thing I definitely did not appreciate is the behaviour of the lady who took care of the place. Granted, people in such jobs need to be strict when giving out info and/or rules that guests need to follow. But that's no reason to adopt... More

Was this review helpful? Yes 1
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for your review. We appreciate you bringing the matter to our attention. We greatly apologize for the bad situation as it is always our endeavour to treat our guests with utmost respect and make them feel comfortable and welcome at Mara West Camp. Management has taken action and it's our promise that that will not... More

New York City, New York
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed August 26, 2014

We spent one night at Mara West, after several nights staying at a camp in the reserve. While staying in the reserve was the highlight of our trip, it was a nice change to stay in a more luxurious setting for a night. The tents are large and comfortable, and the grounds and facilities are upscale and very well maintained.... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for your feedback we truly appreciate it. We are glad you had a pleasant time at Mara West Camp. We apologize about the food not being what you'd have expected. We have a flexible menu and always try our to offer our guests what they would love. We have a menu for the day listed... More

Silicon Valley, CA
2 reviews
5 of 5 stars Reviewed August 26, 2014

Sometimes luxury can feel like living in a bubble. Mara West is an exception, striking a perfect balance between creature comforts and hints at the constraints of the primitive lifestyle led by many living in the area. The beds are comfortable and fitted with nice linens, and the bedside light only works for a few hours in the morning and... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for your review. It is very good to hear that you were able to take note of the culture that surrounds our camp. It is true that the camp emerged from the great desire of the owners to help improve the lives of the communities around and it is our continued effort to keep the... More

Livermore, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

We visited the Maasai Mara in August 2014, and were welcomed to Mara West with warm towels for our hands, very friendly staff, fantastic food and a great cabin. We stayed at the honeymoon suite and woke up to an amazing view of the Maasai Mara plains. Mara West is located within Maasai Mara, and we had to be escorted... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for your feedback. We are overjoyed to hear that you had a fantastic stay and we look forward to having you back next time you are in the Mara. More

1 review
5 of 5 stars Reviewed August 12, 2014

I spent 3 nights at Mara West. All the staff were friendly and helpful. The cook addressed all my special dietary needs in a respectful and enthusiastic manner. The location is perfect. My room was clean and spacious. I loved the combination tent/room experience.

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for your review, we appreciate it. We are glad that you had a good time at our camp. We truly look forward to hosting you again. More

Nairobi, Kenya
Top Contributor
97 reviews 97 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 7, 2014

My wife and I took family here when they came to visit and we had an incredible time. The location of the camp is breathtaking. It is situated on top of a ridge that overlooks the Mara and it's just stunning to see the sun rise over the Mara from the camp. The service was also extremely good and we... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for taking time to write us a review, we appreciate it. We are happy to know that you enjoyed your stay at Mara West Camp. We are glad that you enjoyed the views, the game drive and the food. We apologize for the hassle at the park we are working on ensuring that our guest... More

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 3, 2014

We stayed at Mara West for three nights during our safari in Maasai Mara. Stayed in one of the tented chalets and it was a first class experience. We found the rooms to be exceptionally clean and very well appointed with anything you'd need. The restaurant food was great and the service was excellent as everyone knew us by name... More

Was this review helpful? Yes
Stella M, Marketing Manager at Mara West, responded to this review

Hello, Thank you very much for your positive review. We will definitely consider your suggestion regarding introducing authentic Kenyan traditional dishes on our menu. We are happy to hear about your lovely stay at Mara West Camp, we also wish you'd have stayed longer. Again thank you for your review. We look forward to host you again when you return... More

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Additional Information about Mara West

Address: C13, Oloololo Gate, Masai Mara Reserve, Maasai Mara National Reserve, Kenya
Location: Kenya > Rift Valley Province > Maasai Mara National Reserve
Price Range (Based on Average Rates): $$$$
Number of rooms: 15
Also Known As:
Mara West Hotel Maasai Mara National Reserve
Mara West Kenya/Maasai Mara National Reserve

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