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Town Lodge Upper Hill Nairobi

Second Ngong Avenue. Upper Hill Nairobi, Nairobi 00100, Kenya (Formerly Country Lodge)
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Town Lodge Upper Hill Nairobi
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Ranked #21 of 129 Hotels in Nairobi
A recent review
4 of 5 stars reviewed 5 days ago
Ken A
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30 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Town Lodge Hotel is situated on the Second Ngong Avenue and adjacent to Faireview Hotel. It is centrally located in Nairobi thus makes it easy to access any part of the city. The surrounding security is superb considering that the well guarded Israel Embassy is just next door. It is a BB service exclusively for business. The Internet is great... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and we are so happy to hear that you found our staff so efficient and friendly; enjoyed the hotel facilities as well as the breakfast offerings - key components that we pride ourselves in! We look forward to having you stay with us again soon. More 

London, United Kingdom
Level Contributor
106 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here many times both when it used to be the Country Lodge, and have just made my first return visit now that it has urbanised its name to the Town Lodge. The Town Lodge follows a new concept for Nairobi - the "minimal, cheap(ish) and yet highly efficient and everything you need" business hotel. Something you find a... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and for the great review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We look forward to having you stay with us again soon. More 

Cambridge, Massachusetts
1 review
4 of 5 stars Reviewed 2 weeks ago

The Country Lodge is a gem of a hotel, part of a complex of hidden gardens, restaurants, a swimming pool, and the Fairview Hotel. From the moment you approach the Reception Desk, you will find every one of the staff exceptionally friendly and outgoing. The rooms are not fancy but meet all basic requirements (though softer chairs would be nice).... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and for the constructive and positive review. We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We are currently looking into the wifi connection and bettering it for all our guests. We look forward to having you stay with us again soon. More 

Bainbridge Island, Washington
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms aren't the fanciest, but they're spotless and comfortable and have everything you really need, including free and fast wifi. VERY secure. No A/C, no hairdryers, no fridge in the room (none of which was an issue for me). The staff is absolutely wonderful -- very friendly, helpful, and courteous. A very nice buffet breakfast, including eggs cooked to... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us. We are so happy that you enjoyed the convenience of the hotel’s location as well as our breakfast offerings; and found our staff so helpful and friendly - key components that we pride ourselves in! We look forward to having you stay with us again. More 

Madrid
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed a total of two nights at the Town Lodge: one on our way through and then another on our return from safari. The staff were extremely helpful and friendly, the breakfast excellent and the bedrooms quiet and with everything one needed. The hotel adjoins the Fairview Hotel with a good selection of dining opportunities. The security is very... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us. We are so happy that you enjoyed the convenience of the hotel’s location as well as our breakfast offerings; and found our staff so helpful and friendly - key components that we pride ourselves in! We look forward to having you stay with us again. More 

Ottawa, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 24, 2015

Great place to stay. Benefits of economy hotel but with use of great facilities in adjacent hotel. Breakfasts were amazing. Great fitness facilities. Staff very helpful. Bed comfortable and room new with excellent furniture. Only drawback was the luggage screening x-ray machine was broken and luggage had to go through checking at adjacent hotel

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and we are so glad to hear that you enjoyed your overall stay with us, as well as the delicious breakfasts. We are, however, sorry to hear about your experience with the broken luggage screening X-Ray machine. We will definitely be looking into the problem on your behalf. Thank you for staying with us... More 

Hampshire, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 27, 2015

Because it is linked with the Fairview hotel it offers several excellent resteraunts and pool. Almost 5 star because of quality and caring staff. High security. Only criticism is the airport shuttle has been terminated and no aircon for the hot season. Also, unfortunately noisy construction work from an adjacent site will spoil a normally very quiet hotel for quite... More 

Was this review helpful? Yes 1
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and for the constructive review. We are happy to hear that you enjoyed your overall stay with us and that everything met your needs and expectations - unfortunately there is very little we can do when it comes to construction taking place in other buildings. We will definitely take your suggestions into consideration as... More 

Washington DC, District of Columbia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015

I've stayed in a variety of guesthouses and hotels in Nairobi over the past few years. This hotel is by far the best; here is why 1) direct internal gate access to Fairview Hotel (a four star hotel with 5 great restaurants) 2) clean, spacious, comfortable room with a great desk for working 3) gym and access to pool at... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and for the very constructive review! We are so glad that you enjoyed your overall stay with us and that everything met your needs and expectations. We will definitely take your suggestions into consideration as we continually strive to improve our customer service and satisfaction. We look forward to having you stay with us... More 

New York City, New York
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 26, 2015

I'm giving this five stars because it is fantastic value for money and has superb security. You have full access to the neighboring Fairview hotel restaurants and pool through an internal entrance. The Town Lodge is clean, the breakfast good and the staff friendly. I always stay here and recommend it to others. My one wish is that they'd have... More 

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for staying with us and we are SO happy to hear that you found our staff so efficient and friendly; enjoyed the convenience of the hotel's location as well as the breakfast offerings - key components that we pride ourselves in! We thank you for your continuous support and look forward to having you stay with us again More 

1 review
5 of 5 stars Reviewed April 15, 2015

Comfortable, good value hotel located next door to the Fairview Hotel, with direct and secure access to all that hotel's restaurants and facilities. Felt very safe and secure and great central location.

Was this review helpful? Yes
Angus M, Public Relations Manager at Town Lodge Upper Hill Nairobi, responded to this review

Thank you for the positive review! We are so glad to hear that you enjoyed your overall stay with us and we look forward to welcoming you back again soon More 

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